Broneeri nüüd: Raffles Hotel Le Royal

Suurepärane
Aluseks: 695 arvustustVaata, mida külalised on kirjutanud
8,8
/
10
95% soovitaks sõbrale

Reviews of Raffles Hotel Le Royal Arvustust from real guests

Koostatud kontrollitud külastajate poolt Agoda
Agoda arvustused (695)Booking.com arvustused (176)
8,8
/
10
Suurepärane
Hotelli seisukord/puhtus9,2
Teenused8,7
Asukoht8,8
Toa mugavus ja kvaliteet9,1
Teenus8,9
Vastavus hinnale8,1
Kõik keeled
Kõik reisijate tüübid (695)
Kõik tubade tüübid

Kuva arvustusi, mis mainivad järgmist 

Kuvatakse 572 kontrollitud kommentaari
10,0
Erakordne
Veli alates Soome
Paar
Standardtuba
Viibis 2 ööd jaanuar 2011

Huippuhotelli, joka tarjoaa menneiden aikojen luks”

Viimeiseen asti viritetty palvelu. Hotelli sopii kaikille, joilla on varaa.
Ei mitään huonoa sanottavaa

Palvelu ja huolenpito oli poikkeuksellisen huomaavaista aina hotelliin saapumisesta uloskirjautumiseen. Henkilökunta teki kaikkensa viihtymisen onnistumiseksi. Molemmat ravintolat erinomaisia. Saunatilat mukavat.

Arvustatud 15 jaanuar 2011
8,4
Suurepärane
Quinn alates Hiina
Üksikreisija
Standardtuba
Viibis ühe öömärts 2019

could do better with cleanliness !”

after all it's a decent hotel,not amazing though ,maube i expected too much i did found hair on the bath tube and toliet . however the staff handle it professionally,good thing is the breakfast is wonderful!

Arvustatud 05 märts 2019

On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride, I do wish to personally apologize for the unfortunate bath room facilities shortcoming. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

Vastatud 02 aprill 2019
Raffles Hotel Le Royal
9,6
Erakordne
Colin alates Suurbritannia
Paar
Basseinivaatega tuba
Viibis 3 ööd aprill 2019

Colonial splendor”

This is our fourth year of spending time at Raffles and it still takes its place as our favourite place to stay. It is so relaxing as soon as you walk through the entrance and oozes understated luxury. The lobby gives a colonial feel that is echoed throughout with high ceilings, long drapes and beautiful antique statues and decoration. The rooms are comfortable and the elelphant bar is a fabulous place to relax and catch up with friends. Please bring back the draft beer in the mini yard glasses....they are so unique :)

Arvustatud 04 mai 2019

Dear Colin, On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

Vastatud 08 mai 2019
Raffles Hotel Le Royal
10,0
Erakordne
Elma alates Iirimaa
Paar
Tuba Landmark
Viibis 2 ööd veebruar 2019

Lovely hotel, very nice breakfast, comfortable room”

Stayed for two nights, staff were excellent. Very nice room overlooking the front. Great swimming pool, nieces touches, keep serving you cool water and fresh fruit in the room. Beautiful bathroom. Would love to come back.

Arvustatud 10 veebruar 2019

Dear Mr. Elma, Thank you for your kind comment. I will gladly share your lovely comments about our hotel and service with our team. We look forward to welcoming you back again in the near future. Sincere regards, Oliver Dudley Cluster General Manager

Vastatud 20 veebruar 2019
Raffles Hotel Le Royal
10,0
Erakordne
kathryn
Paar
Basseinivaatega tuba
Viibis ühe öömai 2019

An oasis in the heart of pnomh penh”

Excellent spa facilities- food and cocktail menu

Arvustatud 17 mai 2019
10,0
Erakordne
Tamsin alates Singapur
Perekond suurte lastega
Standardtuba
Viibis 2 ööd detsember 2018

Sublime experience ”

We stayed three nights here incjuding NYE. The experience overall was excellent - the attention to detail, level of surface and overall comfort in the middle of a hot and busy city. Although an older hotel, it’s highly maintained and the rooms very comfortable.

Arvustatud 02 jaanuar 2019

On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

Vastatud 11 jaanuar 2019
Raffles Hotel Le Royal
8,0
Suurepärane
roger alates Ameerika Ühendriigid
Paar
Basseinivaatega tuba
Viibis 2 ööd märts 2019

Great classic hotel. Nice ambience and tentative sraff”

The rooms are a little dated but this adds to the charm and history

Arvustatud 25 märts 2019

On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

Vastatud 02 aprill 2019
Raffles Hotel Le Royal
8,0
Suurepärane
Seokkun alates Lõuna-Korea
Ärireisija
Landmark vaatega basseinile tuba
Viibis ühe öömai 2018

The worst experience I ever had in the hotel. ”

I book Raffles Hotel Le Royal for our president and vice president through Agoda. When I talk to the reception, they were keep telling me that I booked hotel through their website. Also they keep telling me that breakfast is not included. Although I have presented my confirmation sheet from Agoda, they did not believe it. The worst part was that I had to contact Agoda and prove that I booked through Agoda and the breakfast is included. The worst experience I ever had in the hotel.

Arvustatud 17 mai 2018

Dear Seokkun, Thank you for taking the time to tell us about your experience at the Raffles Hotel Le Royal. We are sorry to hear that your arrival was not satisfactory and sincerely apologies for the inconvenience that you had experienced. I will share your feedback with our team as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager

Vastatud 28 mai 2018
Raffles Hotel Le Royal
9,2
Erakordne
Annibelle alates Ameerika Ühendriigid
Perekond väikeste lastega
Standardtuba
Viibis 3 ööd oktoober 2017

Relaxing escape from the bustle of the city”

Our first time to Phnom Penh, and we really enjoyed our stay at Raffles Hotel Le Royal. Especially traveling with a 21 month old, the staff was very hospitable, genuine, and met our needs. They provided a Fisher-Price toy in our room, had the baby cot all setup, and provided us with a package of all natural baby cleaning products as well! he spa facilities are wonderful, and there are many nooks and crannies to sit and enjoy the beautiful landscaping. The only thing that would make this location better is a play room or kids clubhouse to further entertain the little ones. We hope to return and enjoy an adult getaway one day soon!

Arvustatud 10 oktoober 2017

Dear Annibelle, We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Thomas G Christiansen Area General Manager

Vastatud 14 oktoober 2017
Raffles Hotel Le Royal
9,2
Erakordne
Terry alates Austraalia
Ärireisija
Basseinivaatega tuba
Viibis ühe öömärts 2017

Best in Country!”

Raffles - what to say?!? It's the best hotel in the country... If you have the budget, don't think of anywhere else to stay! Service is excellent. Rooms are very comfortable. Food and Beverage is amazing.

Arvustatud 14 mai 2017
10,0
Erakordne
Natalie alates Suurbritannia
Paar
Colonial sviit
Viibis 2 ööd aprill 2017

Old world charm ”

Raffles is a beautifully restored heritage hotel that thankfully survived the horrors of the Khmer Rouge. Be sure to enjoy the Friday night Cambodian buffet and sip a Femme Fatale in the Elephant Bar.

Arvustatud 08 mai 2017
9,2
Erakordne
David alates Ameerika Ühendriigid
Ärireisija
Standardtuba
Viibis ühe ööseptember 2016

Excellent Hotel but a bit pricey for Phnom Penh”

Stayed here one night for business - the hotel is beautiful with an excellent staff. Had all 3 meals here and wasn't disappointed! Excellent breakfast and a very good buffet dinner. The room was very comfortable and a good size bath with separate shower and tub. Overall a great stay

Arvustatud 02 november 2016
8,0
Suurepärane
veronica alates Malaisia
Üksikreisija
Standardtuba
Viibis 3 ööd aprill 2016

Beautiful hotel”

This hotel is probably the best hotel I've stayed in in Cambodia. It is beautiful and the staff are just so wonderful. The Swimming pool is amazing. Just 1 thing to note: -The rooms are not properly sound proofed. I can hear chatters from my next door neighbour all night.

Arvustatud 02 mai 2016
10,0
Erakordne
LESTER alates Austraalia
Paar
Standardtuba
Viibis 4 ööd märts 2015

Romantic, beautiful and sublime!”

We enjoyed the attention to detail, the smiling and attentive staff and the extra miles they went to make our stay a fabulous lifetime memory! This hotel is a heavenly experience.

We thoughly enjoyed our five days at Raffles Le Royal. It was the most beautiful, serene and hospitable hotel we have ever stayed in. The attention to detail and the unassuming but kindly manner with which we were treated was simply amazing. The hotel is so beautifully appointed, so comfortable, so quiet and peaceful and it smells so wonderful too! The room we were upgraded to was absolutely stunning. Large and beautifully appointed with lovely artworks, gorgeous furnishings, elegant and roomy bathroom and wonderful carpets, a private balcony and even a coffee machine, plus a wonderful young man who was our butler. Pisteth was so quietly well mannered and anticipated our every need. It was a heavenly experience. The breakfasts, and the buffet dinners were outstanding with amazing choices of fresh imported foods and gorgeous authentic Cambodian dishes. The pool was an aesthetic oasis in the central courtyard. We loved Raffles and the beautiful, professional and kind staff who made this trip so special and meaningful for us. This hotel is truly a heavenly experience. Thank you so much!

Arvustatud 25 märts 2015
9,0
Erakordne
Pornpol alates Tai
Ärireisija
Standardtuba
Viibis 3 ööd september 2014

Very classic hotel”

Style, Cleanliness, Staff

I think that it is one of the best hotel in Southeast Asia. It is very classic and historical building. If you visit Phnom Pehn, and even if you don't stay in this hotel, you may need to drop by to take some photos..

Arvustatud 17 oktoober 2014
9,7
Erakordne
Charles alates Ameerika Ühendriigid
Üksikreisija
Standardtuba
Viibis 3 ööd aprill 2014

Simply the Best!”

Staff, Food, Beautiful Rooms

Its not cheap, but its worth it! Its simply the best hotel in Phnom Penh. The staff is really the best I have seen. They all knew my name and greeted me most of the time. My shoes were shined and newspaper was always there. They made my reservations and rely took care of everything. We ate in the hotel restaurant and it was really beautiful. Again, if your looking for a cheap budget hotel, this is NOT it. If you don't mind paying for the best, then your at the right place. Its really a beautiful hotel. Would definitely recommend it.

Arvustatud 28 mai 2014
8,3
Suurepärane
June alates Singapur
Paar
Standardtuba
Viibis 3 ööd aprill 2014

Luxury Hotel, Attention to Details”

Attentive Staff, Quiet Environment, Beautiful Room

Relaxing and enjoyable. I like the location though some may think that it is not so central. Attentive staff and nicely decorated room. Hotel staff was aware that we were celebrating our wedding anniversary, and they surprised us with cake and champagne, and also a pool facing room. We really appreciated their thoughtful gestures. Areas to improve: Lighting in the room is a little dim and the wifi connection is not very good. Staff really made a lot of effort to make our stay welcoming. Will stay here again if I return to Phnom Penh.

Arvustatud 30 aprill 2014
8,3
Suurepärane
Judith alates Austraalia
Paar
Standardtuba
Viibis ühe ööjaanuar 2014

old world elegance”

location, comfortable bed, staff

unfortunately there at the same time as a vip, and needed security screening. old world elegance, staff spoke excellent English and nothing was too much bother. swimming pool was relaxing. Expensive, but a nice treat.

Arvustatud 25 jaanuar 2014
10,0
Erakordne
John alates Suurbritannia
Perekond suurte lastega
Tuba Landmark
Viibis 2 ööd oktoober 2013

Le Royal is the epitome of luxury. 10/10”

Conistently professional and friendly staff; elegance and history of the hotel; hugely skilled staff in the spa

The Raffles name epitomises the very essence of hotel luxury, professionalism, attention to detail and relaxation - in short, perfection. Le Royal Raffles, Phnom Penh, did not disappoint. It wins on every count and I am not normally this gushing in my feedback. What I loved the most was the ambience, the history of the building, the exceptionally trained and down-to-earth attitude of the immaculately dressed staff, and their CONSISTENTLY genuine warm demeanour. It's that consistency that many hotels find hard to achieve. It's part of the furniture at a Raffles hotel. Then there is the history.. Jackie Kennedy's memory is remembered with taste. Raffles at its best! My stay was faultless. The welcome at the door was one of natural, not forced, smiles with the personal touch of actually knowing my name! A touch that was maintained until the day I was driven to the airport. It's that extra touch of class that separates Raffles from the pack of luxury hotels. Add to that the fantastic surprise of returning to my room to find my towels transformed into baby elephants, surrounded by orchids. Thank you to Botum, the on-hand room attendant and towel origami expert. I experienced every area of the hotel - from the exceptional food and service in the fine dining restaurant, cocktails in the Elephant Bar, the history of the Writer's Bar, a swim in the spotlessly clean pool, the best massage I've had in a long time in the hotel spa and the intoxicating ambience of the lobby. I thoroughly enjoyed my stay and I will be returning, for sure. Ask famed 1970s New York Times war correspondent Elizabeth Becker and you will hear the same.

Arvustatud 28 oktoober 2013
9,0
Erakordne
Anthony alates Suurbritannia
Ärireisija
Standardtuba
Viibis 4 ööd juuli 2013

This must be one of the best hotels in the world.”

the breakfast, the staff and the location...

Staying at this hotel is a joy...It is very expensive, but one of the hotels where its worth it. The building is beautiful...well maintained and exquisitely decorated. The staff are absolutely fantastic...attentive without being obsequious...I wish I could have stayed longer!

Arvustatud 12 august 2013
9,0
Erakordne
Laurian alates Holland
Paar
Standardtuba
Viibis 3 ööd märts 2013

Lovely hotel with best service ever had!”

The concierge was very knowledgeable and very helpful

The hotel is in a great area, the walk to the boulevard is not too long. It is very beautiful and the rooms are spatious. The service is the best I ever had, at the swimming pool they even offered to clean my sunglasses! Very friendly staff.

Arvustatud 09 märts 2013
9,7
Erakordne
Lucy alates Suurbritannia
Üksikreisija
Standardtuba
Viibis ühe ööveebruar 2013

Amazing and beautiful hotel”

Gorgeous rooms, beautiful pool and the happy hour in the elephant bar is brilliant.

an absolutely fantastic colonial style hotel. from the moment you arrive to when you leave you are treated like a star. the room was lovely and the bed was super comfortable and the room was decorated very tastefully. lots of lovely little touches make it very enjoyable, when they turned my bed down for the night they left a little bedtime story. the pool is fabulous and the staff are all very friendly and helpful. i had a small problem in my room and it was sorted immediately. the concierge were very helpful. the elephant bar was fun and the cocktails are delicious with lots of lovely complimentary snacks.

Arvustatud 20 veebruar 2013
9,3
Erakordne
Nakamura alates Jaapan
Paar
Standardtuba
Viibis 2 ööd juuni 2012

Great stay”

Clean and quiet

I think Raffles is the best hotel in Phnom Penh to be reluxed. Staffs at reception, restaurant, bar and spa were very polite and efficient. It was unfortunate that any restaurants or bars were not allowed to serve any alcohol during our stay (the national government prohibited it due to the election). Otherwise, no complaint.

Arvustatud 20 juuni 2012
8,7
Suurepärane
Beaudean alates Ameerika Ühendriigid
Ärireisija
Standardtuba
Viibis 6 ööd oktoober 2011

Great Hotel and friendly staff”

The hotel staff was incredibly helpful, the setting was great, and the pool was wonderful

Everything was great and the staff made sure all my needs were met. For business travelers, the location is a little separated from the main commercial and restaurant areas of the city and also required 15-20 minutes of travel to reach most of my meetings.

Arvustatud 03 november 2011
9,3
Erakordne
Jenny alates Kanada
Rüh
Standardtuba
Viibis ühe ööseptember 2011

Grand and luxurious hotel with attentive staffs”

Beautiful colonial hotel, with a nice spa and gorgeous room

A very grand and gorgeous hotel. The staffs are very attentive and polite, and they answer to any requests we had to make our stay comfortable. The room is very spacious with a cute balcony. The bathroom is very clean, with both a shower and a beautiful claw foot bathtub. We also had drinks at the lovely Elephant Bar. They have a wide range of selection of drinks, and snacks coming in a cute bamboo lunch box to compliment. Very relaxing after a tiring day, just a sip wine and listen to the pianist playing lovely music. The hotel also have a few gifts shops and a small bakery, which we found that very helpful because we bought high quality gifts without looking everywhere else within out tight schedule. They also have a spa with a wide range of service, which the price is very reasonable considering how luxurious the hotel is.

Arvustatud 23 september 2011
8,7
Suurepärane
Nicolas alates Belgia
Ärireisija
Tuba Landmark
Viibis ühe ööaprill 2011

the place to stay while visiting phnom penh.”

Restaurant : great food and wide choice and real Belgian Chocolate ! In general; excellent hospitality, very good ambiance and professionalism.

The Raffles, Hotel le Royal is definitly the best place to be to enjoy Cambodian hospitality. Staff is caring and very professional to make you feel like at home. Food is fresh, delicious and varied. Definitly a great place to stay !

Arvustatud 03 mai 2011
10,0
Erakordne
peter alates Suurbritannia
Paar
Standardtuba
Viibis ühe ööjaanuar 2011

The height of luxury”

A luxury hotel in a historic building with impeccable service

this is the fifth time we have stayed at le royale and each time the experience improves. the check-in process is handled personally by a receptionist while you are invited to enjoy a fruit punch in the airconditioned comfort of a historic hall with beautiful artefacts and furnishings. the rooms though possible a little small continue the theme of history and elegance and all the staff are courteous, helpful and efficient. the pool area is set in an internal courtyard surround by the hotel buildings and tropical plants. another area of beauty and luxury.

Arvustatud 05 veebruar 2011
8,3
Suurepärane
Fabian alates Ameerika Ühendriigid
Paar
Standardtuba
Viibis 3 ööd september 2010

Raffles Phom Peng”

location and courteous friendly staff
I didn't find any cons for this.

Great value for money. at the time we went, beginning of October the rate was great. Staff is extremely hospitable and eager to help. The only drawback is the cost of breakfast when compared to cost of other restaurants. Overall extremely satisfied. The elephant bar is a nice place to start your night.

Arvustatud 09 oktoober 2010
8,7
Suurepärane
Henry alates Suurbritannia
Üksikreisija
Standardtuba
Viibis ühe ööaugust 2010

Raffles ”

Pool, staff, atmosphere
Gym equipment

Another great stay at Raffles which is a stunning hotel in lovely surroundings. The staff are fantastic and there is really nothing that this hotel lacks. It could probably do with a bit of a change-up in the restaurant and the pool recliners, etc are getting a bit old but otherwise very few complaints!

Arvustatud 14 august 2010
8,0
Suurepärane
Henry alates Suurbritannia
Üksikreisija
Viibis 3 ööd juuli 2010

Raffles Phnom Penh”

Pool, staff, comfort.
Pricey internet.

I had a great stay at Raffles this time as I was upgraded due to a small problem (hardly worth mentioning) the last time I stayed. Raffles staff were extremely proactive and I really appreciated the extraordinary upgrade. A great example of how to keep customers loyal! As usual the hotel was great, the staff very attentive and the whole experience was excellent. Raffles is without question the best hotel in Phnom Penh.

Arvustatud 30 juuli 2010
8,3
Suurepärane
Pieter alates Holland
Paar
Viibis 4 ööd aprill 2010

A lovely grand dame”

spacious, heritage, excellent staff
difficult to handle airco system, no free internet for own laptops

We stayed here for 4 nights and although 2 days is enough to see Phnom Penh at this time of the year (April), Le Royal made up for the extra time. Excellent staff, great Elephant bar, good breakfast. We did not try the restaurant after our disappointing experience at their sister Grand Hotel d' Angkor. Maybe the chef is better here, but the pices are excessive, anyhow, as compared to other up market restaurants in PP. Try Van´s around the corner.

Arvustatud 14 aprill 2010
9,3
Erakordne
peter alates Suurbritannia
Rüh
Standardtuba
Viibis 3 ööd jaanuar 2010

Sheer luxury”

Professional, courteous staff. Elegant furnishings, opulent surroundings and beautiful gardens and pool area
Although the hotel uses citronella candles in the corridors, the courtyard lay out means there is the occasional mosquito.

The hotel looks grand and imposing from the outside and the welcome is warm and professional from the moment the huge doors are held open by the uniformed doormen. The check-in process is done whilst seated in an elegant lobby area with cold towels and fruit cocktails offered while your personal receptionist handles the details.The rooms have high ceilings, antique furniture in the rooms in the old part of the hotel and silk curtains as well as the usual modern amenities. Bathrooms are large with walk-in showers and claw feet baths and lots of big white towels. A newspaper is hung on the door each day and the extensive buffet breakfast caters for every taste. The hotel is set back from the road in its own gated grounds so is quiet and safe. The river is within a 15 minute walk of the hotel but because of the heat and traffic its a more comfortable tuk-tuk drive - difficult to bargain walking out of such opulent surroundings

Arvustatud 06 veebruar 2010
9,3
Erakordne
Andrew alates Iirimaa
Ärireisija
Tuba Landmark
Viibis 3 ööd august 2009

A great hotel experience in Phnom Penh”

Charming old colonial building spacious room, great bars and food. Reasonable price.
Housekeeping could have been faster. For such a high end place- the gym was a little shabby. Was a bit far from the river but still easy to reach.

I stayed 3 days at the Raffles Le Royal in Phnom Penh. The hotel has a charming colonial ambience- consistent with Raffles-branded hotels in Siem Reap, and Yangon. The Elephant Bar had an excellent happy hour. The pool and the restaurants were great. While it is a bit far from the river- I walked the entire distance in about 15 minutes. This stay was great value for the money- although the price I paid might just be the low season price.

Arvustatud 13 september 2009
9,3
Erakordne
Irene alates Suurbritannia
Paar
Standardtuba
Viibis 2 ööd august 2009

Great place for a short break.”

Lovely colonial style hotel with excellent service.
The Elephant Bar was too smoky too sit in.

Service was excellent. Lovely restaurant. Close enough to the river and Central Market to walk. Bathroom was very old-fashioned but in keeping with the hotel. Needed a tuk-tuk to the Russian Market which cost $4. We really enjoyed our stay and would return for another short break. as most people spend the morning sight seeing, the pool is peaceful at that time but it can be busy by lunchtime.

Arvustatud 19 august 2009
9,3
Erakordne
Richard alates Ameerika Ühendriigid
Paar
Standardtuba
Viibis ühe öömai 2009

bangkok hotel”

Great views from room of river action

The peninsula hotel is the finest hotel I have ever stayed. Nice comfortable beds, clean rooms, great service, bathrooms very classy, private. The breakfast buffet was wonderful, excellent food and service. The gym was great, lots of help and very nice employees. Everyone was well trained , the check in and out was easy. Second to none.

Arvustatud 11 juuni 2009
10,0
Erakordne
joanne alates Suurbritannia
Paar
Standardtuba
Viibis 3 ööd mai 2009

A grand historic hotel.”

Everything

This is a lovely old colonial hotel that has amazing history linking back to the time of the Kemer Rouge. The hotels decor is very colonial & grand, the famous elephant bar is a must visit especially from 4-7pm when drinks are in the happy hour. We decided on our first night to eat at the very elegant Restaurant Le Royal which serves lovely khmer and french food. It appears very posh and a little stuffy at first glance but don't be put off as the food was amazing and the service was excellent , we really enjoyed it. We stayed in a State room which are on the ground floor with a balcony facing the swimming pool, they are lovely and spacious. In my opinion this is the best hotel in phnom penh , a true haven from chaos of outside. Would highly recommend .

Arvustatud 26 mai 2009
9,3
Erakordne
Lisa alates Kanada
Paar
Standardtuba
Viibis 2 ööd november 2008

Raffles Le Royal”

Grand colonial style, excellent dining.

As a historic landmark, the Le Royal Hotel does not disapoint. Upon stepping into the lobby, one is transported back in time and removed from the mayem of Phnoh Penh's traffic. We were immediately greeted with a cold drink and invited to relax in the oppulent lobby while staff arranged our check in. Every detail in the room was lovely, down to the old fashioned light switches. I particularly liked the excerpts of short stories about S.E. Asia left by the bed-side each night. We really loved the Elephant Bar decor and service. It was a particularly good deal during the Happy "Hour" (more like 5 hours) when many drinks were 1/2 price. However, it did tend to fill up with ex-pats in the evening who seemed to smoke a lot. We really enjoyed the amazing seafood buffet, an excellent value at only $28 per person.

Arvustatud 13 detsember 2008
8,7
Suurepärane
Ann-Catarine alates Malaisia
Paar
Viibis 2 ööd september 2008

Raffles in Phnom Penh”

Fantastic restaurants and service. Small but very nice rooms.
A bit far from the restaurants by the riverside, but on the other hand, cheap to take a tuk-tuk or cab.

If you want to go away for a couple of days and give yourself a treat you should chose Raffles in Phnom Penh. You can pamper yourself with fantastic food, the nicest service and get a feeling from the old colonial days in the Elephant Bar. During the daytime you can relax by the pool or leave the hotel for many exciting adventures.

Arvustatud 30 september 2008
7,2
Väga hea
Yong'An alates Singapur
Ärireisija
Basseinivaatega tuba
Viibis 2 ööd aprill 2018

rooms and hotel are really old”

It’s a 5 star hotel with history, corridors are creepy, rooms are clean but old. I’ve dined lunch and dinner in both hotel restaurants, food was mediocre both times we were the only ones in the whole restaurant

Arvustatud 02 juuni 2018

Dear Yong'An, Thank you for taking the time to share your recent experience. It is unfortunate that the Hotel itself did not offer a warm and welcoming environment as many travelers enjoy the charm of the heritage address. I have shared your feedback regarding the dining experiences with our culinary team as we strive to enhance the quality on offer and hope to have the opportunity to better serve you in the future. Sincerely, Jean-Pierre Joncas Hotel Manager

Vastatud 08 juuni 2018
Raffles Hotel Le Royal
10,0
Erakordne
Matthieu alates Hongkong
Perekond väikeste lastega
Tuba Landmark
Viibis 2 ööd veebruar 2019

A glimpse of the past”

Living the dream of old days in high end luxury in Phnom Penh. Pure luxury.

Arvustatud 09 veebruar 2019

Dear Mr. Matthieu, Thank you for your wonderful comments, I will gladly share your lovely comments about our hotel with our team. We look forward to welcome you back in a near future . Sincere regards, Oliver Dudler- Cluster General Manager

Vastatud 20 veebruar 2019
Raffles Hotel Le Royal
9,2
Erakordne
Rui alates Hiina
Ärireisija
Tuba Landmark
Viibis 4 ööd detsember 2018

nice staff and good service”

the facility is fine, very clean and convinient. The staff are very hepful

Arvustatud 15 detsember 2018

On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

Vastatud 11 jaanuar 2019
Raffles Hotel Le Royal
7,6
Väga hea
pierre alates Prantsusmaa
Paar
Basseinivaatega tuba
Viibis 2 ööd veebruar 2019

will comeback”

very nice and charming hotel

Arvustatud 11 veebruar 2019

Dear Mr. Pierre, Thank you for your kind comment. I will gladly share your lovely comments about our hotel with our team. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Sincere regards, Oliver Dudley Cluster General Manager

Vastatud 20 veebruar 2019
Raffles Hotel Le Royal
9,2
Erakordne
richard alates Suurbritannia
Paar
Basseinivaatega tuba
Viibis 3 ööd august 2018

Erakordne”

Very special. Even my wife could find nothing to criticise! A truly elegant, friendly and iconic hotel.

Arvustatud 15 august 2018

On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

Vastatud 11 jaanuar 2019
Raffles Hotel Le Royal
6,0
JULIANA alates Malaisia
Perekond suurte lastega
Standardtuba
Viibis 3 ööd aprill 2018

Dissapointment!”

Very dissapointed with the overall staff performance as they were not trained as 5 star standard customer relation service. The F&B manager and room service officer doesn't even know what is HALAL requirement means. The worst part they gave us wrong contradicting info which led us to consumed non halal food. Not returning there ever!

Arvustatud 09 aprill 2018

Dear Juliana, Thank you for bringing your concerns to our attention and I would like to apologize for the lack of clarity regarding your request and the inconvenience this has caused. Please rest assured that all meat products purchased are certified Halal and this should have been better communicated to you. Please accept our sincerest apologies for the miscommunication and I have personally spoken with our team to prevent a similar incident from reoccurring. Sincerely, Jean-Pierre Joncas Hotel Manager

Vastatud 18 aprill 2018
Raffles Hotel Le Royal
9,2
Erakordne
Louise alates Suurbritannia
Perekond väikeste lastega
Standardtuba
Viibis ühe ööveebruar 2018

Fantastic touch of class hotel”

We had a fantastic stay at Raffles, where we went to celebrate my husbands birthday. Firstly, we were given a free upgrade to a pool view room which was beautiful in decor and very clean. The swimming pool and gardens are a lovely place to spend the weekend. My only small negative would be that the room service food was not really 5 star quality and was slightly disappointing. However, we would most certainly stay again for a real Phnom Penh weekend treat.

Arvustatud 13 märts 2018

Dear Louise, Thank you for choosing to stay with us for this special occasion. We are delighted we were able to provide a memorable weekend for your husbands birthday and would love the opportunity to welcome you back in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager

Vastatud 16 märts 2018
Raffles Hotel Le Royal
9,2
Erakordne
Claudia alates Saksamaa
Üksikreisija
Basseinivaatega tuba
Viibis 2 ööd veebruar 2018

Beautiful elegant hotel with a nice garden and large pool”

I have liked my room with the large terrace offering a nice view to the garden and the pool. Breakfast was big and tasty and staff was kind and very attentive. Raffles Hotel Le Royal is a true historic and beautiful icon in Phnom Penh.

Arvustatud 22 veebruar 2018

Dear Claudia, Thank you for the wonderful feedback which I have shared with our team as we strive to improve the quality of our service. We hope your next visit will be as pleasant as the last. Sincerely, Jean-Pierre Joncas Hotel Manager

Vastatud 07 märts 2018
Raffles Hotel Le Royal
6,0
Valerie alates Ameerika Ühendriigid
Üksikreisija
Standardtuba
Viibis 3 ööd veebruar 2018

Nice hotel, but maintenance and staff issues”

Beautiful facilities and pool, but the hotel seems to be resting on its name. My room's door lock and a/c were both broken, but the manager didn't seem bothered to send anyone to fix it - ended up with maintenance team in my room at 10pm. Mosquitoes in the rooms and hallway. For a hotel this nice - and relatively expensive for Phnom Penh - I would expect more effort to make sure that the rooms are clean, comfortable, and well-functioning.

Arvustatud 20 veebruar 2018

Dear Valerie, Please allow me to express my sincerest apologies as your experience is not what we strive to deliver. Your feedback is very important to us and I have reviewed your stay with our team in the hopes to prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager

Vastatud 07 märts 2018
Raffles Hotel Le Royal
9,6
Erakordne
Donna alates Suurbritannia
Paar
Standardtuba
Viibis 4 ööd november 2017

Great location attentive staff beautiful hotel”

The staff are raffles!! Attentive chatty always obliging. The room was small but beautifully decorated. Concierge service was the best I’ve used! Staff in elephant bar were fantastic!! Overall it’s a calming gem in the middle of a chaotic noisy city.. a must stay

Arvustatud 12 november 2017

Dear Donna, We are delighted you enjoyed your stay and that our team was able to provide a memorable experience for you. Thank you for sharing your experience and we hope your next visit is as pleasant as the last. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager

Vastatud 14 november 2017
Raffles Hotel Le Royal
8,0
Suurepärane
Sonia alates Indoneesia
Ärireisija
Standardtuba
Viibis 2 ööd oktoober 2017

Colonial heritage hotel ”

Good location, very near to river side where there are many restaurants around. Staffs are mediocre , not too friendly compared to other staffs at other 5 star hotel. Breakfast has many selections but doesn’t really have good taste and the dim sum didn’t look appealing., The hotel rate is quiet high as well. They didn’t replace the amenities in the room. It was my partner’s birthday, hotel gave.a nice birthday cake, we ate 2 slices and the next day after make up room, the cake was left half from the time we left the hotel. Something like this shouldn’t happen in this kind of luxury hotel. The room lacks of storage or table to put stuffs. Anyway, it was a good experience staying at this hotel.

Arvustatud 03 november 2017

Dear Sonia, Thank you for taking the time to tell us about your experience at the Raffles Hotel Le Royal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager

Vastatud 14 november 2017
Raffles Hotel Le Royal
9,2
Erakordne
joseph alates Ameerika Ühendriigid
Üksikreisija
Landmark vaatega basseinile tuba
Viibis 3 ööd oktoober 2017

Superb, classy hotel filled with history and mystique ”

This is a great classy hotel filled with lots of history. The service is impeccable and the facilities first rate. The elephant bar is very famous and serves some of the best gin & tonics in Asia. I highly recommend this hotel.

Arvustatud 08 oktoober 2017

Dear Joseph, We are delighted you enjoyed the charm of our heritage address and the service provided by our team. We hope to welcome you back in the near future. Jean-Pierre Joncas Hotel Manager

Vastatud 09 oktoober 2017
Raffles Hotel Le Royal
6,4
Hea
charlie alates Lõuna-Korea
Üksikreisija
Standardtuba
Viibis 2 ööd september 2017

Good Hotel”

If you like classic hotel then this is it. Show room is small. Other then that all good. I am not sure. Some of you might know from my review. I have been travel 10 asian countries every month. And try here and there. This hotel is top of line. Thanks

Arvustatud 04 oktoober 2017

Dear Charlie, Thank you for the great feedback and hope to welcome you back soon. We have many types of rooms available and hope to offer a better size for your next stay. Sincerely, Jean-Pierre Joncas Hotel Manager

Vastatud 09 oktoober 2017
Raffles Hotel Le Royal
8,0
Suurepärane
Espen alates Norra
Paar
Standardtuba
Viibis ühe öönovember 2016

Charming colonial hotel”

It's very expensive for PP. You can find great independent hotels with fantastic rooms for a much lower price. But that won't be the Le Royal. While exploring the city is fascinating a stay here should include spending some time at the hotel. The pool area is a lovely escape from this crazy town. The Elephant bar is still nice despite their butchered attempt of a renovation.

Arvustatud 30 juuli 2017
9,6
Erakordne
Nikolaos alates Kreeka
Üksikreisija
Standardtuba
Viibis 2 ööd mai 2017

Historic hotel”

Everything was wonderful. A nice atmosphere to return to after the craziness of Phnom Penh. The room deco was planned carefully. I really liked the light design of the hotel. It looks as they paid much attention to it. The concierge was really helpful. Thank you raffles!

Arvustatud 02 juuni 2017
9,2
Erakordne
Annette alates Suurbritannia
Paar
Standardtuba
Viibis ühe ööveebruar 2017

Old world style!”

Hotel was a treat on our last night in Cambodia, loved the Elephant Bar and Singapore Slings. The swimming pool and the room. Bit behind in the tech department, no docking or Bluetooth entertainment, but persons I'm missing the point. Seemed to get bitten by a lot more mosquitos than anywhere else. Could be coincidence! Overall great hotel!

Arvustatud 01 märts 2017
10,0
Erakordne
Carmel alates Austraalia
Paar
Standardtuba
Viibis 2 ööd veebruar 2017

Surpassed our experience ectations”

Everything was perfect from the moment we entered till we left. From the welcome ginger drink , the amazing comfortable bed, and the staff who went out of their way to help us and make us feel welcome

Arvustatud 04 veebruar 2017
10,0
Erakordne
eric alates Ameerika Ühendriigid
Paar
Standardtuba
Viibis 3 ööd jaanuar 2017

wonderful haven”

We came to Phnom Penh to visit our son who is working here. Raffles was such a beautiful and relaxing respite away from the hectic pace of the city. It was wonderful to come back every afternoon and be enveloped by the hotels' beauty, outstanding staff and fragrant smells of the always fresh flowers.

Arvustatud 21 jaanuar 2017
9,2
Erakordne
Vittorio alates Austraalia
Paar
Standardtuba
Viibis 4 ööd detsember 2016

A touch of old world charm.”

Raffles is a great place that conjures up the days of empire. The staff are great as is the building and grounds. The Elephant Bar is a great place to have a cocktail or 10 and with happy hour going from 4.30-9.30pm there is plenty of time to indulge.

Arvustatud 17 detsember 2016
9,6
Erakordne
christian alates Suurbritannia
Paar
Standardtuba
Viibis 2 ööd november 2016

A great hotel with top notch service”

Upon arrival the hotel certainly has the wow factor. A very slick check-in & great room (but we were woken by traffic in the morning). The pool is fab as was the gymn. If being really critical the eggs benedict were average at best but an excellent selection for west & east. We would come back.

Arvustatud 21 november 2016
9,6
Erakordne
Jeff alates Ameerika Ühendriigid
Ärireisija
Standardtuba
Viibis ühe ööjuuni 2016

PERFECT IN PHNOM PENH”

Did a book end booking,,, 1 day in PP... 1 day in Siem Reap... 1 day in PP... and everything was perfect. Make sure you get the breakfast package... the food is excellent. They held our big luggage overnight for us, just took hand carry to see the temples at Angkor Wat. On our return from Siem Reap our plane was delayed and we arrived just as the Elephant Bar was closing... but... they kept it open for us... drinks and food... they stayed open for an additional 2 hours. Great place to stay!

Arvustatud 02 juuli 2016
9,2
Erakordne
Clair alates Suurbritannia
Perekond väikeste lastega
Tuba Landmark
Viibis ühe ööaprill 2016

Tranquil ”

This was one of the many highlights of my holiday and I am pleased to say that my stay at the Raffles lived upto my very high expectations. The hotel staff were very helpful and courteous from reception to the pool staff. The room and particularly the bed were very comfortable. What can I say about the breakfast but 'wow' even my fussy 9year old ate well. The hotel is situated in the hustle and bustle of the city but once inside the grounds you could be anywhere. A very pleasant stop before a long journey home.

Arvustatud 17 aprill 2016
9,2
Erakordne
Susan alates Suurbritannia
Üksikreisija
Standardtuba
Viibis 3 ööd märts 2016

Much appreciated rest and relaxation”

I paid a little more to be upgraded to a "Personality Suite", which was well worth it. Spacious, relaxing - everything I was looking for after a couple of weeks "on the dusty road". The Elephant bar was lively and fun, restaurant excellent. Only mini-negative was a couple of the (female) serving staff were a little surly and not overly friendly.

Arvustatud 18 märts 2016
9,7
Erakordne
Susan alates Kanada
Üksikreisija
Standardtuba
Viibis 3 ööd detsember 2015

A beautiful, historical hotel”

The beautiful grounds, the sumptious setting, the historical suites and bars

I was really out of my league in this hotel (I took advantage of a 3-night-for-the-price-of-2 special). I couldn't afford to eat in the restaurant or drink in the bars ($16 USD for a G&T!). But I loved seeing the beautiful teak staircase and walking around and seeing the historical suites, the lovely grounds, and relaxing by the pool.

Arvustatud 02 jaanuar 2016
10,0
Erakordne
David alates Ameerika Ühendriigid
Ärireisija
Basseinivaatega tuba
Viibis 3 ööd august 2015

My Favorite Hotel in Asia”

Ambience, Staff and Overall Quality

I try to stay at the Le Royal whenever I am in Phnom Penh. It has the ambience of an old French hotel - much history here. Raffles restored this wonderful property to period correctness and upgraded the rooms to ensure a very comfortable stay. The staff represent the best in Cambodia. Free Wi Fi makes it a good place to stay while on business travel. The Elephant Bar has been renovated and now the bar is much longer although I preferred the old classic club look. Excellent selection and good drinks.

Arvustatud 21 august 2015
7,3
Väga hea
Jeffrey alates Singapur
Ärireisija
Standardtuba
Viibis 2 ööd juuni 2015

Needs Improvement”

Design and Staff Friendliness

It was very welcoming when I arrived. The staff are friendly and eager to assist. But it needs to improve on their security as I have left my room key with the concierge when I went out for meetings but when I came back and ask for my room key, the concierge just gave it to me without verifying my proof of identity. It shows that anyone can just gain access to my room by asking for the room key from the concierge. The service and response from the from the restaurant during breakfast is also needs to be improved. We had to wait quite awhile to get the attention of the staff.

Arvustatud 28 juuni 2015
9,0
Erakordne
Ploypailin alates Tai
Paar
Standardtuba
Viibis ühe ööaprill 2015

Good hotel Good staff ”

Maybe I expected too much for Raffle brand, they failed to make me feel special like I had in Raffle Siem Riep. The service is excellence and staff is very attentive but something is missing...

Everything is good, but I just wonder about tea they serve in in room which came on round small tray. Because previously when I stay in Raffle De Ankor it come in big square tray with everything you could possibly imagine that would come with tea. Service, facilities, hotel condition is definitely perfect. But I feel that lady who brought me to the room have a fake smile.

Arvustatud 24 aprill 2015
5,7
Stephen alates Ameerika Ühendriigid
Ärireisija
Standardtuba
Viibis 2 ööd jaanuar 2015

Overrated ”

Location and Departure

This hotel is overrated. $50.00 for simple dinner buffet with only 7 items on the line to eat. Night buffet is $75.00USD and as equal rip off. The room is not at all good as it too is overrated. I give this hotel perhaps 3 stars at best. Stay elsewhere and save the money.

Arvustatud 04 veebruar 2015
8,3
Suurepärane
David alates Suurbritannia
Paar
Standardtuba
Viibis ühe öönovember 2014

Rel,ax in style”

Excellent room, helpful staff, relaxing environment

We booked to stay here on our last night (of 17) in Cambodia before flying back to the UK. It certainly tries hard to preserve the style and service that Raffles are renowned for. Was disappointed that the main restaurant was closed for a private function as that was one of the main reasons for staying here as we had heard very good reviews of it and the menu looked fantastic. I suppose I should have checked ahead! As an alternative the Cafe Monivong had a cultural evening with traditional music and dancers which was good entertainment and there was a good BBQ and buffet, but as you would expect it was not to the same standard as the main restaurant. Staff were all extremely helpful and very efficient although we didn't appreciate a 6:30 early wake up call which we hadn't ordered -we were checking out late. I hope the person it should have been for made their flight!

Arvustatud 26 november 2014
10,0
Erakordne
Teri alates Singapur
Paar
Basseinivaatega tuba
Viibis ühe ööseptember 2014

Romantic charming get-away”

Service, service, architecture

Hands down a winner. Wonderful service upon arrival, sat in the beautiful lobby while we waited for our room to be prepared and individually refreshed with a scented towel as well as a cold drink. A tour of the estate as well as an offer to upgrade to a Personality Suite at a small fee which we declined as we wanted a view of the pool and of the main building. Arrived at our spacious, well appointed room with the luggages promptly delivered, and settled into our seats on the balcony taking a respite as we discussed our plans for the day. Had dinner at Restaurant Le Royal - shown to a beautiful table, and we had both the French set and the Cambodian/Khmer set respectively whereby upon request were able to substitute a dish due to diet as well as wonderful recommendation of wines to complement our delectable meals. Excellent service - spontaneous alertness coupled with absolute discretion. This despite the fact that we were the last guests of the evening yet the service was unrelenting until we left - extremely pleased. The tip we gave them was in no way measurable in terms of their priceless service. Had breakfast at Le Phnom Deli, once again wonderful service coupled with absolute satisfaction of the luxurious, flaky croissant. Couldn't have asked for a better start of the day! Breezy check out, luggage from the room delivered promptly with a car waiting for us to our next destination in Cambodia. Till we meet again, I say!

Arvustatud 10 oktoober 2014
8,7
Suurepärane
James alates Suurbritannia
Üksikreisija
Standardtuba
Viibis ühe ööseptember 2014

Very pleasant hotel centrally located”

Interior, staff helpfulness, rooms with balcony

Very attractive hotel with extremely attentive and helpful staff who will help with anything. Very pleasant room/breakfast and the free late checkout was also very much appreciated. The location makes it within easy walking or cab ride distance from central Phnom Penh attractions such as the Royal Palace

Arvustatud 04 oktoober 2014
10,0
Erakordne
Abualhassan alates Suurbritannia
Üksikreisija
Standardtuba
Viibis 3 ööd august 2014

World class”

Staff were amazing, hotel was beautiful and location great. Etc etc

It was a dream, really exceptional hotel. I had booked nagaworld but checked out after 2 hours because it was a nightmare! I then went straight to raffles who helped me go and collect my things from nagaworld with a hotel car. A beautiful room with balcony, exceptional food, unbelievably helpful staff, beautiful pool, just really top notch. If ever i come back to Phnom Penh, raffles le royal it will always be.

Arvustatud 01 september 2014