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  • Room service [24-hour]

  • Bar

  • Elevator

  • Restaurants

  • Room service

  • Concierge

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Agoda Reviews (1) Reviews (1104)


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Review score
based on 1 reviews
  • Cleanliness 8.0
  • Location 4.0
  • Room comfort and quality 6.0
  • Service 2.0
  • Value for money 8.0
Review score
based on 1 reviews
  • Cleanliness 8.0
  • Location 4.0
  • Room comfort and quality 6.0
  • Service 2.0
  • Value for money 8.0
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  • English

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  • Double Or Twin Standard

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Phillips from United States
Solo traveler
Double Or Twin Standard
Stayed 3 nights in August 2014
Price, room size,menu
The staff They are like rud I was offended at the lack of manners and gross nonchalant and disdain of the staff in general. The housekeeper on the 5th floor spoke English and was polite and friendly. One of the receptionists helped me mail stuff (of course there was money in it for them) the men are useless and lounge around the lobby or smoke in the back of the hotel (all day and ALL night)and talk in loud voices with the women who also smoke and talk back in equally loud voices. In the morning they never greet or say anything except ROOM NUMBER which theyve memorized. Such a pity otherwise it would be a good hotel and the rest of the city was charming and friendly and plain wonderful The hotel I changed to was more expensive and the breakfast wasnt half the Europas but the staff were super helpful and kind and informative. They even booked a hotel for me in Rivna. This hotel isnt well located but it could be so so much better staff was educated and taught some etiquette. Presently theyre a BIG detriment to the establishment.
Reviewed September 11, 2014
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May 2017
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