Excellent 8.3
Based on 99 reviews

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Excellent



based on 99 reviews
  • Cleanliness 8.5
  • Facilities 7.4
  • Location 9.2
  • Room Comfort/Standard 8.5
  • Service 8.1
  • Value for money 7.5
  • Food/Dining 7.9
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Carl from Mexico
Couple
Superior Double Room
Stayed 1 night in November 2015
Reliable and nice
Location, the sedate and pleasant Autorenbar, and excellent breakfast buffet
The only thing we observed was a team of two somewhat square persons dealing with the front desk. A yound lady was not good at multitasking and tensed very easily, which is not good reception human resources. Reception staff has to be resourcesfule and creative, and helpful in solving guests' issues.
Reviewed November 05, 2015

Haitham from United States
Business traveler
Grand Deluxe Double Room
Stayed 1 night in October 2015
Awesome hotel
Everything
Reviewed October 30, 2015

Wenshih from Taiwan
Group
Deluxe double room
Stayed 2 nights in April 2015
Classic and Histrionical hotel
Service, environment, and cleanliness
The hotel is definitely classic and histrionical, 100% worth to come visit!
Reviewed August 10, 2015

He from China
Family with teens
Deluxe double room
Stayed 2 nights in July 2015
Good location and great staff
Convenient location , delicious food and great staff
Very comfortable, will come back in the future
Reviewed July 07, 2015

Agnes from Malaysia
Couple
Superior Double Room
Stayed 2 nights in April 2015
Good location, clean & helpful staffs.
Location nearby shopping centre & attraction place.
Feel comfortable, clean & luxury room with big bathroom. Wifi speed fast, helpful & good attitude staffs. I will stay again for next visit.
Reviewed April 29, 2015

Katherine from Philippines
Business traveler
Superior Double Room
Stayed 4 nights in February 2015
remarkable experience
staff, food and location
I have stayed in many expensive hotels but this hotel is really remarkable especially in terms of how the staff were towards their guests. They really do know what customer service is. The people made our stay pleasant. The location is very good and their restaurants are good too.
Reviewed April 07, 2015

Thierry from France
Business traveler
Superior Double Room
Stayed 2 nights in March 2015
Not a five star hotel
location, architecure, comfort of the room
This hotel is obviously a magnificent building. the newly refurbished rooms are a delight, BUT to be a real 5 stars, you need: - Not charging WIFI. The wifi is free but at slow speed. Charging customers who pay 500 euros per night for normal internet speed is ridiculous and is a major marketing mistakes. What is the point of alienating customers to gain pennies?? - The cleaning staff has missed an unpleasant stain in the bathroom for 2 days. Not acceptable in a 5 stars - Some of the staff is very competent ( the 2 concierges), some others belong in a lesser category hotel. - There has been a lengthly and total breakdown of internet (more than 18 hours). That can happen, yes, but in that case you handle the customers in a different way than "I am sorry, I do not know when the service will be restored..." In summary: expensive, disappointing. The management is not on top of things
Reviewed March 13, 2015

Ann from United Kingdom
Solo traveler
Grand Deluxe Double Room
Stayed 3 nights in December 2014
5 Star Hotel let down by 3 Star Service
Location, decor, breakfast
Beautiful hotel let down by poor customer service, mistakes as Reservations, at breakfast and quite honestly not enough staff to deliver a 5 star experience.
Reviewed December 20, 2014

Mohammed from Malaysia
Business traveler
Superior Double Room
Stayed 1 night in November 2014
Great place to stay
Luxury, comfort & locatiob
Comfortable and convenient. A great place to stay.
Reviewed December 17, 2014

Ann from United States
Couple
Superior Double Room
Stayed 3 nights in December 2014
Heavenly
Wonderful staff, quiet elegance, superb location
After hours jostling with the festive crowds at the Christmas markets, coming "home" to the Steinberger offered relaxation in elegant, luxurious settings yet with remarkably friendly and down-to-earth staff. Spa and wellness center are fantastic!
Reviewed December 14, 2014


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