Exceptional 9.2
Based on 5 reviews
Excellent 8.5
Based on 381 reviews

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Exceptional



based on 5 reviews
  • Cleanliness 10.0
  • Facilities 10.0
  • Location 10.0
  • Room comfort and quality 9.0
  • Service 9.6
  • Value for money 9.2
  • Food and dining 6.5

Patricia from United States
Couples
Great location and all but...
Location was perfect!
Private Comment: One of the staff members used inappropriate behavior with a guest staying with us.
Reviewed March 28, 2016
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Tom from Italy
Solo travelers
good experience
Good location. At piazza S. Michelle. Pleasant staff. Good wi-fi.
My room was at the top of the stairs and i could hear people talking at breakfast and also talking with the desk staff. No carpets, so you hear people wheeling their luggage. When I left, I asked the ...
Reviewed March 22, 2016
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Sherrin from New Zealand
Families with older children
A great little hotel, both...
The atmosphere the owners had made in the hotel made it warm cosy and interesting.
Maybe the bed was a little hard
Reviewed February 15, 2016
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Thomas from Italy
Solo travelers
An Ordinary Hotel in a...
The location was quite handy, and the Staff at the front desk were cheerful and helpful.
The room was extremely dark, with a window opening onto a neighboring wall just a few feet away. There was a lot of noise from the hallway. The shower was tiny!
Reviewed February 02, 2016
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Virginia from Australia
Couples
Exceptional
We had a great stay and all the staff were so helpful. We would certainly recommend it to any overseas traveller's. It is very convenient to all areas of the old city. A great place to stay...
Reviewed January 19, 2016
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Kaur from Singapore
Solo travelers
Great place
The location was good and the staff very friendly
Reviewed January 03, 2016
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Anonymous from United States
Couples
Very good
wonderful location
Reviewed December 02, 2015
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Patricia from United States
Solo travelers
Central location and friendly staff
Great location in the center of Lucca and quiet. The staff was very friendly and helpful in suggesting things to do and places to eat. For a small charge you can have breakfast cheerfully served to ...
Reviewed November 16, 2015
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Anonymous from United States
Couples
Pleasant
Location
Cleanliness
Reviewed October 24, 2015
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Anonymous from Italy
Couples
Superb
Location. Accessibility to everything.
Uncomfortable bed.
Reviewed October 13, 2015
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