2015
Excellent 8.6
Based on 280 reviews

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Excellent



based on 280 reviews
  • Cleanliness 9.1
  • Facilities 9.1
  • Location 8.7
  • Room comfort and quality 8.9
  • Service 8.9
  • Value for money 8.0
  • Food and dining 8.0
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Requita from United States
Families with young children
Deluxe
Stayed 4 nights in August 2016
Did not get what I paid for!!
Had two rooms 1 room paid for a King size bed received a queen size. My in-laws traveling with us received a King for the same room category. The second room received a full size bed although I paid for a Queen. Manager told me he can upgrade me to a Suite for 600 pounds per night and that was all he could do. The suite was on the third floor which was a smoking floor in which you knew as soon as you entered the hallways. The children could only swim from 6:30am to 10:30 am and 3:30pm to 5:30 pm. Was not told they had swimming restrictions for the children on the website or prior to me checking in. One of the reason why I booked the hotel was because my children wanted to swim on their vacation. Was not happy.!!!
Reviewed August 07, 2016

Thomas from Denmark
Business travelers
Superior
Stayed 2 nights in July 2016
Great place
superb hotel
Reviewed July 28, 2016

Ilham from Oman
Couples
Superior
Stayed 1 night in July 2016
Recommended
One of my favorite hotels
Reviewed July 11, 2016

Josua from Switzerland
Families with young children
Superior
Stayed 1 night in June 2016
Excellent landmark
Excellent Hotel...
Reviewed July 05, 2016

Josua from Switzerland
Families with young children
Superior
Stayed 4 nights in June 2016
Excellent hotel
Excellent hotel excellent hospitality
Reviewed June 30, 2016

Fairouz from Jordan
Couples
Superior
Stayed 1 night in June 2016
Outstanding service
One of the most amazing stays in London. The staff are fantastic very friendly and professional. The hotel is glorious rooms are spacious and so clean. All products used are white company so all top notch!! This is officially my favorite hotel in London!!
Reviewed June 24, 2016

Erez from Israel
Couples
Deluxe
Stayed 6 nights in June 2016
...
...
Reviewed June 17, 2016

Denise from United Kingdom
Couples
Superior
Stayed 1 night in May 2016
Whole bedroom stank of smoke
We were apparently just put on the 'smoking floor'. What hotels do that? Curtains, bed smelt. Made me feel sick all night. Hotel itself is lovely.
Reviewed June 02, 2016

Veeravi from Thailand
Couples
Deluxe
Stayed 3 nights in May 2016
Impeccable service and good location
Very relaxing stay in the centre of the city
Reviewed May 29, 2016

Nitipat from Thailand
Families with young children
Family Room (2 Adults & 2 Children)
Stayed 4 nights in May 2016
Nicely decorated hotel otherwise so so
Nicely decorated hotel otherwise so so. Location was average for a 5 stars hotel.
Reviewed May 21, 2016


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