Excellent 8.3
Based on 115 reviews

Recent customer comments

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based on 115 reviews
  • Cleanliness 8.6
  • Facilities 8.7
  • Location 9.5
  • Room comfort and quality 8.1
  • Service 8.3
  • Value for money 7.7
  • Food and dining 7.4
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Philippe from France
Business traveler
Classic Queen Bed
Stayed one night in September 2015
This property is due for a face lift
Decent, no frills, slow lifts
Overnight stay in-between flights. Non-event hotel: a bed in a room. Hotel is functional, clean, quiet, charmless, dull, old. 135 GBP for one night without breakfast: overpriced and not good value for money. Only use it if you have absolutely no other alternative.
Reviewed September 22, 2015

Malcolm from United Kingdom
Classic Queen Bed
Stayed one night in September 2015
Location, price, oomfort
Reviewed September 17, 2015

Christina from United Kingdom
Solo traveler
Classic Queen Bed
Stayed one night in August 2015
Great stay.
The closeness to the terminal. The friendly helpful staff. The comfortable rooms.
Reviewed August 27, 2015

Peter from United States
Classic Queen Bed
Stayed one night in August 2015
Convenient, clean, soulless
Location just at the Gatwick north terminal; quiet; comfortable bed
Couldn't be more convenient for late night arrivals or morning departures. Everything went smoothly and the room was quiet and reasonably comfortable. But the place feels like a machine. A minimum of human interaction; the bathroom felt like it was designed to eliminate any possibility that guests would steal or break anything. Fitness center was only barely adequate; cable channels a UK minimum. Use it when you need it; don't expect more.
Reviewed August 23, 2015

Marilynne from Canada
Solo traveler
Classic Twin Bed
Stayed one night in February 2015
Quiet sleep between flights
No shuttle, great shower, excellent breakfast
Restful and quiet but we did request twin beds but were given a king size. The room was changed to a Queen plus sofa-bed which wasn't as comfortable as two twins.
Reviewed February 25, 2015

Frank from Austria
Family with older children
Classic Twin Bed
Stayed 2 nights in December 2014
Nice airport hotel
Location, style, value for money
I stayed a weekend with my son in the Sofitel London Gatwick. The hotel is located on the North Terminal (there is an entrance from the train station). You are in five minutes at the airport. The staff is extremly friendly and helpful. Check in and out were done quickly. Rooms are clean, spacey and conservatively furbished.
Reviewed December 08, 2014

PIYABUTR from Thailand
Business traveler
Classic Queen Bed
Stayed one night in November 2014
Comfy near Gatwick airport
comfy, clean and worth it.
Reviewed December 01, 2014

Simon from United Kingdom
Classic Queen Bed
Stayed one night in October 2014
Great way to start a holiday
Friendly & efficient staff. Very comfortable, quiet room.
Reviewed October 11, 2014

Carolanne from United Kingdom
Solo traveler
Classic Queen Bed
Stayed one night in June 2014
location, comfort, quality?
I always enjoy staying at the Gatwick Sofitel. It is like going home after a long flight. The rooms are good and the bedding is just like home.
Reviewed September 22, 2014

Adam from United Kingdom
Business traveler
Luxury Room Club Sofitel Queen Bed
Stayed one night in July 2014
Standards have slipped and are not good
This hotel used to be great, sadly it has slipped badly, arrived late (11pm) after a long and delayed flight, had an executive room with club access - this was closed, no mini bar and no food at this time. The bar did eventually get us 2 drinks, £26 for 2! The room was fusty, tired and lacked toiletries and I was left asking where is the executive part here, the ac was noisy and did not work well. Morning breakfast struggled to get a quick coffee, no take away option before getting an early start for central London meeting. The final sting was to charge an EXTRA £16 for parking my hire car for 6 hours! - Front desk manager was rude and arrogant and said that was the policy, the whole thing nothing executive, none of my colleagues will now use this hotel simply because of arrogance and this is a preium price with little or no service and standards slipped badly.
Reviewed August 04, 2014


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