Very good 8.0
Based on 38 reviews
Very good 8.0
Based on 2020 reviews

Recent customer comments

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Very good

based on 38 reviews
  • Cleanliness 7.8
  • Facilities 10.0
  • Location 9.4
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for money 8.2
  • Food/Dining 6.9
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Debbie from Australia
Double Room
Stayed one night in September 2013
Hotel in great location
Location, Room Size, Bed
Overall not too bad, breakfast needs improving below average, reception staff attitude not very helpful
Reviewed October 18, 2013

Nelly from United States
Desk person could have been friendlier. He was OK.
Reviewed May 29, 2016

Varanon from Thailand
Family with teens
Very good
Room and location
WiFi did not work and long time to fix until check out.
Reviewed May 10, 2016

Valene from Malaysia
Family with teens
Family Room (2 Adults + 2 Children)
Stayed one night in August 2013
Clean, good location, nice river view
parking have to book in advance. Good location, near to all the attraction.
Reviewed October 02, 2013

John from United Kingdom
Double Room
Stayed 3 nights in June 2013
Comfortable, centrally located hotel
It is located overlooking the river Ouse and within a 10 minute stroll of the major tourist sights, shops,restaurants and pubs. The room was clean,spacious and comfortable. Parking was available .
The only problem we encountered was that the plastic door keys to enter the room were very temperamental - this problem was also experienced by our friends in the next room and other guests on the same corridor. Supposedly they are affected if placed near a mobile phone or the magnetic strip on a credit card but even when placed away from these items they still didn't work very well.
Reviewed June 18, 2013

Jo from Australia
We loved York
Location. View. Room size.
No Wifi. Hadn't had it for a while so free wifi needs to be removed from the hotel service.
Reviewed May 08, 2016

Andrew from Switzerland
Solo traveler
poor value for money
central location is good
Breakfast is fairly uninspiring, and is the same every day. Wifi didn't work for the entire week I was there. Generally speaking, a poor choice as a business hotel. Not terrible, but there are ...
Reviewed May 03, 2016

Debra from Australia
Double Room
Stayed one night in May 2013
Ok - Once wef ound it!!
Reviewed June 16, 2013

Raelene from Australia
Double Room
Stayed one night in June 2013
It was a great place to stay
Large rooms, great location and friendly staff.
Lovely stay, we will defiantly stay there again
Reviewed June 15, 2013

Anthony from Australia
Very good
Good location.
Terrible shower curtain.
Reviewed May 01, 2016

Paul from Canada
I would stay again
The location was excellent and the room clean and large as was the bathroom
Didn't care too much for the rain shower. Not enough pressure. Also the buffet breakfast was boring.
Reviewed April 24, 2016

Jeffrey from Malaysia
Twin Room
Stayed one night in May 2013
Value for money
Near town centre, by the river, walking distance to train station
Reviewed May 27, 2013

Mayra from United States
Stayed one night in November 2012
Close to the heart of york
location, price, and internet speed
Reviewed April 22, 2013

James from United States
Best bang for your buck!
Large room size.
The breakfast wasn't great. (Eggs)
Reviewed April 21, 2016

Maureen from Spain
On arrival 30/3 we asked if the Internet needed a code the girl said yes the code was in the room but told us it's very slow at the minute. The Internet was not working at all !!! We booked ...
Reviewed April 03, 2016

Chatwut from Thailand
Family Room (2 Adults + 2 Children)
Stayed 2 nights in December 2012
Old hotel but cozy to stay
Location and reasonable price
the hotel has a good view if you ask for the room on the riverside. it is situated about 10-15 minutes on foot from the city center. the staff are alright. i feel that they can be friendlier. the room is clean. the interesting bar downstairs is to see hotel guests, mostly older people, having fun drinking. there are underground parking but when we were there it was flooded.
Reviewed January 14, 2013

Louise from United Kingdom
Stayed 2 nights in November 2012
Great Location
Situated right on the river, walking distance to all main attractions
We stayed in a large corner room, although there was no river view the room and bathroom were large. Good buffet breakfast. Rooms were clean and comfortable
Reviewed November 26, 2012

Euro from Australia
Family with young children
Good spot
Poor signage for parking restrictions outside.... I got a ticket
Reviewed March 31, 2016

Anonymous from Australia
Solo traveler
A good place to stay...
Location, view from room, general facilities in room, very good service in restaurant at breakfast.
Uninspiring breakfast menu - no fresh fruit, overcooked food, reception on arrival disapponting (found stairs difficult to deal with with luggage and receptionist pretended to not notice). Lift small...
Reviewed October 24, 2015

sharon from United Kingdom
Solo traveler
Double Room
Stayed 3 nights in November 2012
great location, modern hotel. Service good,
location, rooms, food
Hotel was right on the riverside, although I didnt get a room with a view it was lovely to see. rooms were very big, with good bed, shower and even table and chairs in the room, was all clean, although only 2 plugs! Would definetly book this hotel again.
Reviewed November 07, 2012


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