Very good 7.7
Based on 5363 reviews

Recent customer comments

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Very good



based on 5363 reviews
  • Cleanliness 7.9
  • Facilities 7.6
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for money 7.7
  • Food/Dining 7.0
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LIM from Malaysia
Families with older children
Superior City View
Stayed 1 night in September 2014
Warmest
Clean ,comfort and easy to find hawker food store
Very good
Reviewed September 10, 2014

LIM from Malaysia
Families with young children
Superior City View
Stayed 2 nights in July 2014
conformable n relax
Good facility
Reviewed September 10, 2014

sidney from Malaysia
Couples
Superior City View
Stayed 3 nights in September 2014
very Good and Comfortable
location is Great. parking was convenient. staffs are helpful
Excellent
Reviewed September 10, 2014

Tsang from Hong Kong
Couples
Deluxe Sea Facing
Stayed 1 night in September 2014
Wonderful Tonight
Welcome drink, helpful staffs and fresh fruits
Reviewed September 09, 2014

Toh-Ching from Australia
Couples
Superior City View
Stayed 2 nights in September 2014
3 nights stay at the Evergeen Laurel Penang
Chinese restaurant, health facilities, polite doorman
a) reception - poor attitude, service without a smile, incorrect billing - manager putting excuses on trainee rather themselves examples - delivered Chinese neswpaper instead of requested English papers, no replacement even when reported at reception. Extra bed booked, confirmed at reception, was not delivered. When advised the following morning, receptionist response was "why you did not ring to remind" Is this hotel in the service industry or some kind of govt. office? Receptionist ability to communicate in English is poor. b) Japanese buffet night: Wide range but the quality of food is poor. The sashimi is poorly cut and not fresh. Some trays were not replenished when fully consumed.
Reviewed September 09, 2014

Wilson from Indonesia
Families with young children
Superior City View
Stayed 2 nights in July 2014
Nice and comfortable
Facility, spacious and nice staffs
It's a wonderful experience, nice staffs are very welcoming, good hospitality and spacious room.. The facility is also something to enjoy!
Reviewed September 08, 2014

Allan from Malaysia
Families with young children
Superior City View
Stayed 2 nights in September 2014
Good and fast response
Friendly, cleanliness , good service
Enjoyable
Reviewed September 08, 2014

Listiyani from Indonesia
Families with young children
Superior City View
Stayed 3 nights in July 2014
nice and clean hotel
clean big room and good pool
Good loaction and persiaran gurney
Reviewed September 08, 2014

siew from Malaysia
Couples
Deluxe Sea Facing
Stayed 1 night in September 2014
Pay much and room not gud
Nothing is gud
Bad
Reviewed September 08, 2014

limi from Indonesia
Families with older children
Superior City View
Stayed 3 nights in August 2014
Bad Experienced
Near Gurney Plaza
Very limited channels and bad picture quality for the room TV. Room not cool enough for you to feel comfortable. Old Hotel, Old Furniture, Really not recommended.
Reviewed September 08, 2014


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