"Staff was very friendly and always sought to be helpful."
January 2, 2019
Free Wi-Fi in all rooms!
|Value for money||8.9|
|Distance to city center||19.26 mi|
|Nearest airport||Cancún International Airport (CUN)|
|Distance to airport||18.3 km|
"Pros- staff friendliness, number of bars, the food (especially the French restaurant!), the rooms."
August 29, 2018
"Excellence Resorts is a Top notch resort;"
June 29, 2018
"Everything the hotel could control was perfect."
June 29, 2018
"Everybody was nice the food was awesome I really enjoyed mys..."
October 9, 2018
For travelers who want to take in the sights and sounds of Puerto Morelos, Excellence Riviera Cancun All Inclusive - Adults O is the perfect choice. The hotel lies 19.26 mi from the city center and provides accessibility to important town facilities. For those of you who want to venture out, Galeria Arte Zissimo arte contemporano, Rosario & Marco's Art Shoppe, Parroquia Catolica de San Jose are just some of the attractions available to visitors.
The facilities and services provided by Excellence Riviera Cancun All Inclusive - Adults O ensure a pleasant stay for guests. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.
Guests can choose from 440 rooms, all of which exude an atmosphere of total peace and harmony. The hotel offers an excellent variety of recreational facilities, including hot tub, private beach, fitness center, sauna, outdoor pool. Excellence Riviera Cancun All Inclusive - Adults O is your one-stop destination for quality hotel accommodations in Puerto Morelos.
"The reasonable all-inclusive cost of our stay, combined with..."
November 5, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 18 year(s).
Excellence Riviera Cancun All Inclusive - Adults Only
The palace is amazing! Great food and drink.
The room was a dream with rooftop plunge pool and lounge bed. There was never a problem getting a space on the beach and staff happy to bring drinks/snacks to you. my only disappointment was the food. While plentiful with exceptions it was good/fine, not great. Our last night I woke with food poisoning which made the trip home most unpleasant. That said, I would still go back because overall lovely relaxing experience
Overall Great Experience - Would Return”
Overall our experience at the Excellence Riviera Cancun was an exceptional value for the money we paid (which was a premium over the Christmas holiday but still lower than most all-inclusive resorts in the area). Our suite was spacious with double vanities in the bathroom and a large walk-in shower. We stayed for 7 nights and had dinner at a different restaurant every night. Buffet breakfast is a better option than menu service option. Great daytime activities if you want to participate, or you can just relax. Good evening entertainment. Staff was very friendly and always sought to be helpful. There are 3 main areas that could be improved (these are fine points and don't detract from an otherwise great stay) * Housekeeping/mini-bar staff completely ignore when you have the "DO NOT DISTURB" sign posted * * House wines generally from Chile & pretty cheap. Wine list is pricey. Recommend bringing own wine * Bring small bills for tipping. Only ATM charges 10% premium
Hands down the best resort we've visited in 15 years of traveling the Caribbean. The 700+ workers who make up the Excellence staff simply devote every minute to ensuring that every guest has a luxurious and memorable stay, comparable to any 5 diamond resort stateside. We traveled with 4 other couples, and we all thoroughly enjoyed the the food, the drinks, the entertainment, the pool, the beach, the spa, water sports, etc. Our rooms were meticulously serviced twice daily. The reasonable all-inclusive cost of our stay, combined with the lovely facilities, unparalleled guest service and perfect weather left us wanting to return - tomorrow!
Everybody was nice the food was awesome I really enjoyed myself I will come back..
Couldn’t have been better!”
Pros- staff friendliness, number of bars, the food (especially the French restaurant!), the rooms. Cons- (not really a con as this was out of their control) the seaweed. There was lots of it. They do clear it out every morning, though.
Perfect place for honeymoon, loved it”
The only thing I did not like was ocean water
Even though it rained almost every day we were there, we still had an outstanding vacation. Excellence Resorts is a Top notch resort; everything the hotel could control was perfect.
Wedding venue with feiends and family”
Everything was wonderful! The pools are great, we love the lazy river, the food was great and all the staff was very accommodating. We would definitely come back again!
The resort itself is beautiful. Rooms are nice, pools are nice, staff is very nice as well. The food is terrible. My boyfriend and I don't drink so we were looking forward to the restaurants, pool side service, and room service. The buffet for breakfast and lunch was the best food that we had during our stay. The restaurants however, are a joke. The grill is diner food at best. I looked forward to dining at the lobster house from the day I booked this trip. I took one bite of the lobster and it was inedible. It was the most dry and over cooked lobster tail I've ever had. I have NEVER met a lobster that I didn't like until that night. The manager offered to make me a new one, which was nice, but after two hours of disappointing food I had had enough and we went back to our room and ordered room service which was sub-par at best. The "french" restaurant was the best and that's not saying much. Not worth it for people who don't want to just drink their vacation away.
Great getaway for adults. Advice for excursions ”
Advice for travelers: This is my only complaint that you constantly get hustled when searching for other things to do, and the resort has “agents” which are basically scammers. Don’t get roped into private excursion tours at the resort for $500 from the “agent”. Group trip: $250 BUT, then you have to waste all day 8-5pm dropping off rando’s at other resorts which also sucks. Instead, have the BELL STAFF (“Jose” has been there 15 years) plan a private taxi for $200-300 and you can go wherever you want all day and waste no time. The rest of the stafff at the hotel are amazing and accommodating. Quiet, tranquil, relaxing, accommodating, great food and pleasant staff.
Really pleasant stay at the Excellence Riviera”
We really enjoyed our stay here - nice staff, room was a little tired, but the food and beach made up for it!