Excellence Riviera Cancun All Inclusive - Adults Only
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Excellence Riviera Cancun All Inclusive - Adults Only

Fed Road Cancun-PDC KM 324 - 342, Playa Caracol, Cancun, Mexico, 77580
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Pool or Spa View Junior Suite with Pool Access Excellence Riviera Cancun All Inclusive - Adults Only
Pool or Spa View Junior Suite with Pool Access
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    Lobby Excellence Riviera Cancun All Inclusive - Adults Only
    Lobby Excellence Riviera Cancun All Inclusive - Adults Only
    Interior view Excellence Riviera Cancun All Inclusive - Adults Only
    Pool or Spa View Junior Suite with Pool Access Excellence Riviera Cancun All Inclusive - Adults Only
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    Swimming pool Excellence Riviera Cancun All Inclusive - Adults Only

    Excellence Riviera Cancun All Inclusive - Adults Only Reviews

    9.1
    Exceptional
    /10
    (23 reviews)See what guests said
    10.0
    Exceptional

    "Staff was very friendly and always sought to be helpful."

    George

    -

    January 2, 2019

    9.5
    Exceptional service
    Recommended by 94% of guests

    Things you’ll love about Excellence Riviera Cancun All Inclusive - Adults Only

    Things you'll love

    • Private beach

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    Excellent
    Location
    8.9
    See map
    Excellent location
    Popular
    Nearby
  • El Rey Ruins (Zona Arqueologica El Rey)22.54 km
  • Playa Delfines22.63 km
  • Museo Maya De Cancun23.71 km
  • Avenida Kukulkan27.36 km
  • La Isla Shopping Village28.23 km
  • Playa Chac Mool29.64 km
  • El Parque de las Palapas29.84 km
  • Torre Escenica30.93 km
  • Parroquia de Cristo Resucitado31.13 km
  • Tulum Avenue36.66 km
  • Value for money8.9
    Distance to city center19.26 mi
    Location rating8.9
    Nearest airportCancún International Airport (CUN)
    Distance to airport18.3 km

    Rooms available at Excellence Riviera Cancun All Inclusive - Adults Only

    8.0
    Very good
    Room comfort & quality
    Pool or Spa View Junior Suite
    Pool or Spa View Junior Suite
    ...
    • Room size: 62 m²/667 ft²
    • Pool view
    • 1 king bed or 2 double beds
    Enter dates to see prices
    Junior Suite Ocean View
    Junior Suite Ocean View
    ...
    • Room size: 62 m²/667 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Rooftop Pool View Duplex Suite with Terrace
    Rooftop Pool View Duplex Suite with Terrace
    ...
    • Room size: 62 m²/667 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Pool or Spa View Junior Suite with Pool Access
    Pool or Spa View Junior Suite with Pool Access
    ...
    • Room size: 62 m²/667 ft²
    • Pool view
    • 2 double beds and 1 king be...
    Enter dates to see prices
    Excellence Club Oceanfront Honeymoon Suite
    Excellence Club Oceanfront Honeymoon Suite
    ...
    • Room size: 100 m²/1076 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Suite with Terrace
    Suite with Terrace
    ...
    • Room size: 99 m²/1066 ft²
    Enter dates to see prices
    Excellence Club Oceanfront Junior Suite
    Excellence Club Oceanfront Junior Suite
    ...
    • Room size: 62 m²/667 ft²
    • Ocean view
    • 1 king bed or 2 double beds
    Enter dates to see prices
    Excellence Club Ocean View Junior Suite with Pool Access
    Excellence Club Ocean View Junior Suite with Pool Access
    ...
    • Room size: 96 m²/1033 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Excellence Club Oceanfront Duplex Suite with Terrace
    Excellence Club Oceanfront Duplex Suite with Terrace
    ...
    • Room size: 62 m²/667 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Junior Suite Deluxe Pool View
    Junior Suite Deluxe Pool View
    ...
    • Room size: 62 m²/667 ft²
    Enter dates to see prices
    Have a question for Excellence Riviera Cancun All Inclusive - Adults Only?

    What people love about Excellence Riviera Cancun All Inclusive - Adults Only

    • 10.0
      Exceptional
      Staff 

      "Pros- staff friendliness, number of bars, the food (especially the French restaurant!), the rooms."

      Evan

      |

      August 29, 2018

    • 10.0
      Exceptional

      "Excellence Resorts is a Top notch resort;"

      Christopher

      |

      June 29, 2018

    • 10.0
      Exceptional

      "Everything the hotel could control was perfect."

      Christopher

      |

      June 29, 2018

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    More about Excellence Riviera Cancun All Inclusive - Adults Only

    More about Excellence Riviera Cancun All Inclusive - Adults Only

    10.0
    Exceptional

    "Everybody was nice the food was awesome I really enjoyed mys..."

    Marzex

    |

    October 9, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "The reasonable all-inclusive cost of our stay, combined with..."

    Nancy

    |

    November 5, 2018

    Read more reviews
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    Nearest essentials

    Airports

    Cancún International Airport (CUN)
    18.3 km
    Cozumel International Airport (CZM)
    41.0 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Reviews of Excellence Riviera Cancun All Inclusive - Adults Only from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (23)
    9.1
    /
    10
    Exceptional
    Cleanliness9.4
    Facilities9.2
    Location8.9
    Room comfort and quality8.0
    Service9.5
    Value for money8.9
    All guests (23)
    All room types
    Showing 12 verified guest comments
    10.0
    Exceptional
    ROBIN
    Couple
    Pool or Spa View Junior Suite
    Stayed 4 nights in March 2019

    Exceptional”

    The palace is amazing! Great food and drink.

    Reviewed March 07, 2019
    9.6
    Exceptional
    Elizabeth from United States
    Couple
    Rooftop Pool View Duplex Suite with Terrace
    Stayed 4 nights in February 2019

    almost perfect”

    The room was a dream with rooftop plunge pool and lounge bed. There was never a problem getting a space on the beach and staff happy to bring drinks/snacks to you. my only disappointment was the food. While plentiful with exceptions it was good/fine, not great. Our last night I woke with food poisoning which made the trip home most unpleasant. That said, I would still go back because overall lovely relaxing experience

    Reviewed February 19, 2019
    10.0
    Exceptional
    George from United States
    Couple
    Pool or Spa View Junior Suite
    Stayed 7 nights in December 2018

    Overall Great Experience - Would Return”

    Overall our experience at the Excellence Riviera Cancun was an exceptional value for the money we paid (which was a premium over the Christmas holiday but still lower than most all-inclusive resorts in the area). Our suite was spacious with double vanities in the bathroom and a large walk-in shower. We stayed for 7 nights and had dinner at a different restaurant every night. Buffet breakfast is a better option than menu service option. Great daytime activities if you want to participate, or you can just relax. Good evening entertainment. Staff was very friendly and always sought to be helpful. There are 3 main areas that could be improved (these are fine points and don't detract from an otherwise great stay) * Housekeeping/mini-bar staff completely ignore when you have the "DO NOT DISTURB" sign posted * * House wines generally from Chile & pretty cheap. Wine list is pricey. Recommend bringing own wine * Bring small bills for tipping. Only ATM charges 10% premium

    Reviewed January 02, 2019
    10.0
    Exceptional
    Nancy from United States
    Couple
    Pool or Spa View Junior Suite
    Stayed 6 nights in October 2018

    Excellente!”

    Hands down the best resort we've visited in 15 years of traveling the Caribbean. The 700+ workers who make up the Excellence staff simply devote every minute to ensuring that every guest has a luxurious and memorable stay, comparable to any 5 diamond resort stateside. We traveled with 4 other couples, and we all thoroughly enjoyed the the food, the drinks, the entertainment, the pool, the beach, the spa, water sports, etc. Our rooms were meticulously serviced twice daily. The reasonable all-inclusive cost of our stay, combined with the lovely facilities, unparalleled guest service and perfect weather left us wanting to return - tomorrow!

    Reviewed November 05, 2018
    10.0
    Exceptional
    Marzex from United States
    Couple
    Rooftop Pool View Duplex Suite with Terrace
    Stayed 4 nights in October 2018

    Exceptional”

    Everybody was nice the food was awesome I really enjoyed myself I will come back..

    Reviewed October 09, 2018
    10.0
    Exceptional
    Evan from United States
    Couple
    Rooftop Pool View Duplex Suite with Terrace
    Stayed 5 nights in August 2018

    Couldn’t have been better!”

    Pros- staff friendliness, number of bars, the food (especially the French restaurant!), the rooms. Cons- (not really a con as this was out of their control) the seaweed. There was lots of it. They do clear it out every morning, though.

    Reviewed August 29, 2018
    9.2
    Exceptional
    Richard from United States
    Couple
    Pool or Spa View Junior Suite
    Stayed 7 nights in July 2018

    Perfect place for honeymoon, loved it”

    The only thing I did not like was ocean water

    Reviewed July 25, 2018
    10.0
    Exceptional
    Christopher from United States
    Couple
    Pool or Spa View Junior Suite
    Stayed 4 nights in June 2018

    Outstanding!”

    Even though it rained almost every day we were there, we still had an outstanding vacation. Excellence Resorts is a Top notch resort; everything the hotel could control was perfect.

    Reviewed June 29, 2018
    9.6
    Exceptional
    Carol from United States
    Couple
    Pool or Spa View Junior Suite
    Stayed 4 nights in May 2018

    Wedding venue with feiends and family”

    Everything was wonderful! The pools are great, we love the lazy river, the food was great and all the staff was very accommodating. We would definitely come back again!

    Reviewed June 08, 2018
    8.0
    Excellent
    Kelly from United States
    Couple
    Pool or Spa View Junior Suite
    Stayed 3 nights in May 2018

    Disappointed”

    The resort itself is beautiful. Rooms are nice, pools are nice, staff is very nice as well. The food is terrible. My boyfriend and I don't drink so we were looking forward to the restaurants, pool side service, and room service. The buffet for breakfast and lunch was the best food that we had during our stay. The restaurants however, are a joke. The grill is diner food at best. I looked forward to dining at the lobster house from the day I booked this trip. I took one bite of the lobster and it was inedible. It was the most dry and over cooked lobster tail I've ever had. I have NEVER met a lobster that I didn't like until that night. The manager offered to make me a new one, which was nice, but after two hours of disappointing food I had had enough and we went back to our room and ordered room service which was sub-par at best. The "french" restaurant was the best and that's not saying much. Not worth it for people who don't want to just drink their vacation away.

    Reviewed June 07, 2018
    9.2
    Exceptional
    Paul from United States
    Couple
    Junior Suite Ocean View
    Stayed 4 nights in February 2018

    Great getaway for adults. Advice for excursions ”

    Advice for travelers: This is my only complaint that you constantly get hustled when searching for other things to do, and the resort has “agents” which are basically scammers. Don’t get roped into private excursion tours at the resort for $500 from the “agent”. Group trip: $250 BUT, then you have to waste all day 8-5pm dropping off rando’s at other resorts which also sucks. Instead, have the BELL STAFF (“Jose” has been there 15 years) plan a private taxi for $200-300 and you can go wherever you want all day and waste no time. The rest of the stafff at the hotel are amazing and accommodating. Quiet, tranquil, relaxing, accommodating, great food and pleasant staff.

    Reviewed February 12, 2018
    6.7
    Good
    Laura from United Kingdom
    Couple
    Pool or Spa View Junior Suite with Pool Access
    Stayed 1 night in December 2012

    Really pleasant stay at the Excellence Riviera”

    Large hotel, beautiful beach, plenty of pools and good food

    We really enjoyed our stay here - nice staff, room was a little tired, but the food and beach made up for it!

    Reviewed January 08, 2013
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    • Excellent location
    • El Rey Ruins (Zona Arqueologica El Rey)