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Public areas, Excellence Riviera Cancun All Inclusive - Adults Only in Cancun
Pool or Spa View Junior Suite with Pool Access - Coffee shop, Excellence Riviera Cancun All Inclusive - Adults Only in Cancun
Lobby, Excellence Riviera Cancun All Inclusive - Adults Only in Cancun
Buffet, Excellence Riviera Cancun All Inclusive - Adults Only in Cancun
Exterior view, Excellence Riviera Cancun All Inclusive - Adults Only in Cancun
Reception, Excellence Riviera Cancun All Inclusive - Adults Only in Cancun
Recreational facilities, Excellence Riviera Cancun All Inclusive - Adults Only in Cancun

Removed from saved list

9.3

Exceptional

157 reviews

157 reviews

Food & Dining5
Beach2
Housekeeping1
See map
See map

9.1

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Xoximilco Cancun by Xcaret
13.5 km
Wet'n Wild Cancun
17.4 km
Playa Delfines
22.3 km
El Rey Archaeological Zone
22.5 km
Mayan Museum of Cancun
24.0 km
Closest landmarks
Playa Punta Caracol
2.8 km
Playa Petempich
4.0 km
Arrecife de Puerto Morelos National Park
5.4 km
Piston Pueblo
12.8 km
Moon Palace
12.9 km

Excellence Riviera Cancun All Inclusive - Adults Only

Fed Road Cancun-PDC KM 324 - 342, Playa Caracol, Cancun, Mexico, 77580 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Playa Caracol part of Cancun, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous La Isla Shopping Village. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Sparkling clean

Top Value

Front desk [24-hour]

Private beach

Facilities

Front desk [24-hour]

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Spa

BBQ facilities

Luggage storage

Your dates are popular among travelersUsers are booking a place in Cancun every 4 minutes on Agoda.com
Value for money9.1
Distance to city center19.26 mi
Location rating9.1
Nearest airportCancun International Airport (CUN)
Distance to airport18.5 km

Rooms available at Excellence Riviera Cancun All Inclusive - Adults Only

Very good
Room comfort & quality

8

Excellence Club Junior Suite Pool View
...
  • Room size: 62 m²/667 ft²
  • Pool view
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Junior Suite Ocean View
...
  • Room size: 62 m²/667 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Pool or Spa View Junior Suite with Pool Access
...
  • Room size: 62 m²/667 ft²
  • Pool view
  • 2 double beds and 1 king be...
Enter dates to see prices
Pool or Spa View Junior Suite
...
  • Room size: 62 m²/667 ft²
  • Pool view
  • 1 king bed or 2 double beds
Enter dates to see prices
Rooftop Pool View Duplex Suite with Terrace
...
  • Room size: 62 m²/667 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Excellence Club Junior Swim Up Suite Pool View
...
  • Room size: 62 m²/667 ft²
  • Pool view
Enter dates to see prices
Excellence Club Oceanfront Junior Suite
...
  • Room size: 62 m²/667 ft²
  • Ocean view
  • 1 king bed or 2 double beds
Enter dates to see prices
Excellence Club Ocean View Junior Suite with Pool Access
...
  • Room size: 96 m²/1033 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Excellence Club Oceanfront Duplex Suite with Terrace
...
  • Room size: 62 m²/667 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Excellence Club Oceanfront Honeymoon Suite
...
  • Room size: 100 m²/1076 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Excellence Riviera Cancun All Inclusive - Adults Only have bars on the premises?

Indulge in your favorite beverages at Excellence Riviera Cancun All Inclusive - Adults Only with the property's accessible bar. Travelers can also take a nice relaxing drink at a poolside bar on hot sunny day, or switch it up and maximize your evening fun at nightclub.

What sort of non-water sports and outdoor activities are readily available at Excellence Riviera Cancun All Inclusive - Adults Only?

Excellence Riviera Cancun All Inclusive - Adults Only includes non-water sport and outdoor activities such as tennis courts for you to sweat it out.

What type of water sports activities are readily available at Excellence Riviera Cancun All Inclusive - Adults Only?

Excellence Riviera Cancun All Inclusive - Adults Only features water sport activities including water sports (non-motorized) for you to enjoy.

Does Excellence Riviera Cancun All Inclusive - Adults Only offer laundry services?

Yes! Excellence Riviera Cancun All Inclusive - Adults Only features laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.

Is car parking available at Excellence Riviera Cancun All Inclusive - Adults Only?

Excellence Riviera Cancun All Inclusive - Adults Only provides car park free of charge for all guests traveling with a vehicle. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Are there ATM on-site at Excellence Riviera Cancun All Inclusive - Adults Only?

Absolutely! The benefits of staying at Excellence Riviera Cancun All Inclusive - Adults Only include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your trip.

What is the minimum age requirement for guest at Excellence Riviera Cancun All Inclusive - Adults Only?

Excellence Riviera Cancun All Inclusive - Adults Only only allows guest visitors that are above 18 years old to stay at this property. In case you're looking for child- or family-friendly properties, please navigate to property facilities filter feature and select the "family/child friendly" filter for more options.

How long do travelers usually stay at Excellence Riviera Cancun All Inclusive - Adults Only?

Verified past guests that have stayed at Excellence Riviera Cancun All Inclusive - Adults Only had an average nightly stay of 5 nights at this property.

What is the typical rating that verified Families with older children have given to Excellence Riviera Cancun All Inclusive - Adults Only?

Past families with older children that have stayed at this property have given Excellence Riviera Cancun All Inclusive - Adults Only an average rating of 10.0. You can check out more comprehensive customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What is the closest train, metro, or bus station to Excellence Riviera Cancun All Inclusive - Adults Only?

The nearest train, metro, or bus station is ADO Bus Station, 32387.93 m away from Excellence Riviera Cancun All Inclusive - Adults Only.

What people love about Excellence Riviera Cancun All Inclusive - Adults Only

  • 10

    Exceptional

    "People there are so friendly and the environment is so relaxing."

    Roscoe

    |

    November 13, 2020

  • 10

    Exceptional

    "The best service."

    Amansu

    |

    November 4, 2020

  • 10

    Exceptional

    "Everything was just great at the hotel."

    SUSHANT

    |

    November 3, 2020

Property ranking|Compared to 1,215 Cancun properties
See all rankings
Value for money score
9.1/10
Service score
9.7/10
Cleanliness score
9.5/10
Room comfort score
8/10
Better than
99
%
of Cancun properties
Better than
99
%
of Cancun properties
Better than
99
%
of Cancun properties
Better than
99
%
of Cancun properties
Overall rating:

9.3

Exceptional
157 reviews
Cleanliness
9.5
Facilities
9.3
Location
9.1
Read all reviews >
More about Excellence Riviera Cancun All Inclusive - Adults Only

More about Excellence Riviera Cancun All Inclusive - Adults Only

Luxury and Relaxation at Excellence Riviera Cancun All Inclusive - Adults Only

Experience the ultimate luxury and relaxation at Excellence Riviera Cancun All Inclusive - Adults Only, a 5.0 star hotel located in Cancun, Mexico. The hotel offers a wide range of facilities to ensure that guests have a memorable stay. Take advantage of 24-hour room service, laundry service, safety deposit boxes, tours, valet parking, concierge, and shuttle service. The hotel also features a coffee shop, bar, nightclub, restaurant, salon, shops, and gift/souvenir shop. Stay comfortable with air conditioning, bathrobes, hair dryer, mini bar, balcony/terrace, satellite/cable TV, and free Wi-Fi in all rooms. Relax and rejuvenate at the indoor pool, hot tub, fitness center, sauna, steamroom, and spa. Enjoy water sports (non-motorized), outdoor pool, private beach, and poolside bar. Other amenities include Wi-Fi in public areas, car park, designated smoking area, dry cleaning, BBQ facilities, luggage storage, ticket service, boats, beach, breakfast buffet, car park free of charge, and 24-hour fitness center. With so many facilities on offer, Excellence Riviera Cancun All Inclusive - Adults Only is the perfect destination for those seeking luxury and relaxation.

Luxurious Room Options at Excellence Riviera Cancun All Inclusive - Adults Only

Guests of Excellence Riviera Cancun All Inclusive - Adults Only can choose from a variety of luxurious room options to fit their needs. The Excellence Club Junior Suite Pool View and Excellence Club Junior Swim Up Suite Pool View offer stunning pool views and spacious accommodations at 62 square meters. The Junior Suite Ocean View boasts breathtaking ocean views and a comfortable King Bed. For those seeking a room with either a pool or spa view, the Pool or Spa View Junior Suite and Pool or Spa View Junior Suite with Pool Access provide ample space with 2 Double Beds or 1 King Bed. Finally, the Rooftop Pool View Duplex Suite with Terrace offers a unique two-level layout and a private terrace with a stunning pool view, all while enjoying the comfort of a King Bed.

A Relaxing and Accommodating Getaway

Experience a peaceful and tranquil getaway at Excellence Riviera Cancun All Inclusive - Adults Only. Guests rave about the exceptional service and friendly staff who go above and beyond to ensure a comfortable stay. The resort boasts stunning pools and a lazy river, as well as a beautiful beach. Visitors also praise the delicious food and drink options available. The overall atmosphere is described as serene and relaxing, making it the perfect place to unwind. Come and experience the beauty and hospitality of Excellence Riviera Cancun All Inclusive - Adults Only.

Experience Unmatched Luxury and Service at Excellence Riviera Cancun All Inclusive - Adults Only

Excellence Riviera Cancun All Inclusive - Adults Only is a hotel that truly lives up to its name. With an overall rating of 9.1, guests consistently rave about the exceptional value and top-notch facilities offered at this luxurious adults-only resort. The hotel's commitment to cleanliness and staff performance is evident in its impressive 9.5 and 9.7 ratings, respectively. While some guests have noted room comfort and food quality as areas for improvement, the hotel's stunning location and unparalleled service more than make up for any minor shortcomings. Whether you're seeking a romantic getaway or a relaxing retreat, Excellence Riviera Cancun All Inclusive - Adults Only is the perfect destination for an unforgettable vacation.

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Amenities and facilities

Exceptional
Facilities

9.3

Most talked about facilities

Food & Dining

6 mentions

Swimming Pool

2 mentions

Beach

1 mention

Languages spoken
  • English
  • Spanish
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Things to do, ways to relax
  • Boating
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • Private beach
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (non-motorized)
Cleanliness and safety
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • All rooms include breakfast, lunch, dinner, and drinks, at no extra cost
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [free]
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
Access
  • Front desk [24-hour]
  • Pets allowed
Getting around
  • Car park [free of charge]
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Blackout curtains
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Wi-Fi [free]

Location

Fed Road Cancun-PDC KM 324 - 342, Playa Caracol, Cancun, Mexico, 77580
Exceptional
Location

9.1

Airports
  • Cancun International Airport (CUN)
    18.5 km
  • Cozumel International Airport (CZM)
    41.0 km
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Xoximilco Cancun by Xcaret
    13.5 km
  • Wet'n Wild Cancun
    17.4 km
  • Playa Delfines
    22.3 km
  • El Rey Archaeological Zone
    22.5 km
  • Mayan Museum of Cancun
    24.0 km
  • Avenida Kukulkan
    27.4 km
  • Interactive Aquarium
    28.1 km
  • La Isla Shopping Village
    28.2 km
  • Torre Escenica
    30.9 km
  • Mercado 28 Market
    32.1 km
Nearby landmarks
  • Playa Punta Caracol
    2.8 km
  • Playa Petempich
    4.0 km
  • Arrecife de Puerto Morelos National Park
    5.4 km
  • Piston Pueblo
    12.8 km
  • Moon Palace
    12.9 km
  • Xoximilco Cancun by Xcaret
    13.5 km
  • Riviera Cancun Golf Resort
    16.0 km
  • Coral
    17.1 km
  • Ventura Park
    17.4 km
  • Wet'n Wild Cancun
    17.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Distance from city center19.26 mi
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges10
  • Number of floors4
  • Number of restaurants8
  • Number of rooms 440
  • Room voltage110

Reviews of Excellence Riviera Cancun All Inclusive - Adults Only from real guests

Provided by verified guests of Agoda
9.3
Exceptional
Cleanliness9.5
Facilities9.3
Location9.1
Room comfort and quality8.0
Service9.7
Value for money9.1
High score for Cancun
Rating
9+ Exceptional (16)
8-9 Excellent (0)
7-8 Very Good (1)
6-7 Good (1)
<6 Below Expectation (0)
Time of the year
Mar - May (3)
Jun - Aug (5)
Sep - Nov (6)
Dec - Feb (4)

Show reviews that mention 

Showing 18 verified guest comments
10.0
Exceptional
George from United States
Couple
Pool or Spa View Junior Suite
Stayed 7 nights in December 2018

Overall Great Experience - Would Return”

Overall our experience at the Excellence Riviera Cancun was an exceptional value for the money we paid (which was a premium over the Christmas holiday but still lower than most all-inclusive resorts in the area). Our suite was spacious with double vanities in the bathroom and a large walk-in shower. We stayed for 7 nights and had dinner at a different restaurant every night. Buffet breakfast is a better option than menu service option. Great daytime activities if you want to participate, or you can just relax. Good evening entertainment. Staff was very friendly and always sought to be helpful. There are 3 main areas that could be improved (these are fine points and don't detract from an otherwise great stay) * Housekeeping/mini-bar staff completely ignore when you have the "DO NOT DISTURB" sign posted * * House wines generally from Chile & pretty cheap. Wine list is pricey. Recommend bringing own wine * Bring small bills for tipping. Only ATM charges 10% premium

Reviewed January 02, 2019

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10.0
Exceptional
Nancy from United States
Couple
Pool or Spa View Junior Suite
Stayed 6 nights in October 2018

Excellente!”

Hands down the best resort we've visited in 15 years of traveling the Caribbean. The 700+ workers who make up the Excellence staff simply devote every minute to ensuring that every guest has a luxurious and memorable stay, comparable to any 5 diamond resort stateside. We traveled with 4 other couples, and we all thoroughly enjoyed the the food, the drinks, the entertainment, the pool, the beach, the spa, water sports, etc. Our rooms were meticulously serviced twice daily. The reasonable all-inclusive cost of our stay, combined with the lovely facilities, unparalleled guest service and perfect weather left us wanting to return - tomorrow!

Reviewed November 05, 2018

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9.2
Exceptional
Paul from United States
Couple
Junior Suite Ocean View
Stayed 4 nights in February 2018

Great getaway for adults. Advice for excursions ”

Advice for travelers: This is my only complaint that you constantly get hustled when searching for other things to do, and the resort has “agents” which are basically scammers. Don’t get roped into private excursion tours at the resort for $500 from the “agent”. Group trip: $250 BUT, then you have to waste all day 8-5pm dropping off rando’s at other resorts which also sucks. Instead, have the BELL STAFF (“Jose” has been there 15 years) plan a private taxi for $200-300 and you can go wherever you want all day and waste no time. The rest of the stafff at the hotel are amazing and accommodating. Quiet, tranquil, relaxing, accommodating, great food and pleasant staff.

Reviewed February 12, 2018

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9.6
Exceptional
Elizabeth from United States
Couple
Rooftop Pool View Duplex Suite with Terrace
Stayed 4 nights in February 2019

almost perfect”

The room was a dream with rooftop plunge pool and lounge bed. There was never a problem getting a space on the beach and staff happy to bring drinks/snacks to you. my only disappointment was the food. While plentiful with exceptions it was good/fine, not great. Our last night I woke with food poisoning which made the trip home most unpleasant. That said, I would still go back because overall lovely relaxing experience

Reviewed February 19, 2019

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10.0
Exceptional
Roscoe from United States
Couple
Pool or Spa View Junior Suite
Stayed 7 nights in November 2020

Paradise”

We have been to Excellence hotels 5 times . People there are so friendly and the environment is so relaxing. Food is of course the best. We would go there every month if I didn't have to work!

Reviewed November 13, 2020

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10.0
Exceptional
Christopher from United States
Couple
Pool or Spa View Junior Suite
Stayed 4 nights in June 2018

Outstanding!”

Even though it rained almost every day we were there, we still had an outstanding vacation. Excellence Resorts is a Top notch resort; everything the hotel could control was perfect.

Reviewed June 29, 2018

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10.0
Exceptional
Heather from United States
Couple
Excellence Club Oceanfront Junior Suite
Stayed 7 nights in September 2019

Beautiful Resort”

Great service, very friendly staff.. awesome food at restaurants. Fun entertainment and activities available. Excellence Club is worth it if you're looking for a quieter experience. Beach would have been better without the red seaweed but the resort tries to remove it daily. Really beautiful resort.

Reviewed September 27, 2019

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10.0
Exceptional
george from United States
Couple
Rooftop Pool View Duplex Suite with Terrace
Stayed 2 nights in August 2019

Very Nice”

Exactly what we expected. But not our kind of scene. We travel every month many times twice a month all over the world. We prefer a little more excitement. If you are a once or twice a year traveler that just want to relax and sleep your vacation away then this is a perfect place.

Reviewed August 28, 2019

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10.0
Exceptional
Emily from United States
Group
Pool or Spa View Junior Suite
Stayed 4 nights in August 2019

Incredible Resort!!”

This place exceeded our expectation! Everything was so clean and beautiful. All the workers were so nice and ready to help at every moment. The food at the restaurants was incredible. The pools and the beach were gorgeous. We couldn’t have picked a better resort!

Reviewed August 20, 2019

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8.0
Excellent
Kelly from United States
Couple
Pool or Spa View Junior Suite
Stayed 3 nights in May 2018

Disappointed”

The resort itself is beautiful. Rooms are nice, pools are nice, staff is very nice as well. The food is terrible. My boyfriend and I don't drink so we were looking forward to the restaurants, pool side service, and room service. The buffet for breakfast and lunch was the best food that we had during our stay. The restaurants however, are a joke. The grill is diner food at best. I looked forward to dining at the lobster house from the day I booked this trip. I took one bite of the lobster and it was inedible. It was the most dry and over cooked lobster tail I've ever had. I have NEVER met a lobster that I didn't like until that night. The manager offered to make me a new one, which was nice, but after two hours of disappointing food I had had enough and we went back to our room and ordered room service which was sub-par at best. The "french" restaurant was the best and that's not saying much. Not worth it for people who don't want to just drink their vacation away.

Reviewed June 07, 2018

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9.6
Exceptional
Carol from United States
Couple
Pool or Spa View Junior Suite
Stayed 4 nights in May 2018

Wedding venue with feiends and family”

Everything was wonderful! The pools are great, we love the lazy river, the food was great and all the staff was very accommodating. We would definitely come back again!

Reviewed June 08, 2018

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10.0
Exceptional
Evan from United States
Couple
Rooftop Pool View Duplex Suite with Terrace
Stayed 5 nights in August 2018

Couldn’t have been better!”

Pros- staff friendliness, number of bars, the food (especially the French restaurant!), the rooms. Cons- (not really a con as this was out of their control) the seaweed. There was lots of it. They do clear it out every morning, though.

Reviewed August 29, 2018

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9.2
Exceptional
Richard from United States
Couple
Pool or Spa View Junior Suite
Stayed 7 nights in July 2018

Perfect place for honeymoon, loved it”

The only thing I did not like was ocean water

Reviewed July 25, 2018

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10.0
Exceptional
Amansu from United States
Couple
Pool or Spa View Junior Suite
Stayed 6 nights in October 2020

You Will Love It!!!!”

I truly enjoyed myself!! i would suggest bringing your own personal seasoning and spices, as they are strict on sodium intake! immaculate grounds and facilities! the best service. beautiful and peaceful.

Reviewed November 05, 2020

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10.0
Exceptional
SUSHANT from India
Group
Pool or Spa View Junior Suite
Stayed 3 nights in October 2019

EXCELLENT LOCATION AND FACILITIES”

Everything was just great at the hotel.

Reviewed November 03, 2020

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10.0
Exceptional
Marzex from United States
Couple
Rooftop Pool View Duplex Suite with Terrace
Stayed 4 nights in October 2018

Exceptional”

Everybody was nice the food was awesome I really enjoyed myself I will come back..

Reviewed October 09, 2018

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10.0
Exceptional
ROBIN
Couple
Pool or Spa View Junior Suite
Stayed 4 nights in March 2019

Exceptional”

The palace is amazing! Great food and drink.

Reviewed March 07, 2019

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6.7
Good
Laura from United Kingdom
Couple
Stayed 1 night in December 2012

Really pleasant stay at the Excellence Riviera”

Large hotel, beautiful beach, plenty of pools and good food

We really enjoyed our stay here - nice staff, room was a little tired, but the food and beach made up for it!

Reviewed January 08, 2013

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