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Excellence Riviera Cancun All Inclusive - Adults Only
Excellence Riviera Cancun All Inclusive - Adults Only
Excellence Riviera Cancun All Inclusive - Adults Only
Excellence Riviera Cancun All Inclusive - Adults Only
Excellence Riviera Cancun All Inclusive - Adults Only
Excellence Riviera Cancun All Inclusive - Adults Only
Excellence Riviera Cancun All Inclusive - Adults Only

Removed from saved list

9.3

Exceptional

41 reviews

41 reviews

Food & Dining5
Beach2
Housekeeping1
See map

9.1

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Xoximilco Cancun by Xcaret 13.5 km
Wet'n Wild Cancun 17.4 km
Playa Delfines 22.3 km
El Rey Archaeological Zone 22.5 km
Mayan Museum of Cancun 24.0 km
Avenida Kukulkan 27.4 km
Interactive Aquarium 28.1 km
La Isla Shopping Village 28.2 km
Torre Escenica 30.9 km
Mercado 28 Market 32.1 km
Nearby landmarks
Playa Punta Caracol 2.8 km
Playa Petempich 4.0 km
Piston Pueblo 12.8 km
Moon Palace 12.9 km
Xoximilco Cancun by Xcaret 13.5 km
Coral 17.1 km
Ventura Park 17.4 km
Wet'n Wild Cancun 17.4 km
Cancun International Airport 18.3 km
Playa Delfines 22.3 km

Excellence Riviera Cancun All Inclusive - Adults Only

Fed Road Cancun-PDC KM 324 - 342, Playa Caracol, Cancun, Mexico, 77580 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Playa Caracol part of Cancun, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous La Isla Shopping Village. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Top Value

Front desk [24-hour]

Private beach

Complimentary WIFi in all rooms

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Temperature check for guests and staff
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Valet parking

Shuttle service

Complimentary WIFi in all rooms

Swimming pool [indoor]

Spa

BBQ facilities

Luggage storage

Your dates are popular among travelersUsers are booking a place in Cancun every 8 minutes on Agoda.com
Value for money9.1
Distance to city center19.26 mi
Location rating9.1
Nearest airportCancun International Airport (CUN)
Distance to airport18.3 km

Rooms available at Excellence Riviera Cancun All Inclusive - Adults Only

Very good
Room comfort & quality

8

Pool or Spa View Junior Suite
...
  • Room size: 62 m²/667 ft²
  • Pool view
  • 1 king bed or 2 double beds
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Junior Suite Ocean View
...
  • Room size: 62 m²/667 ft²
  • Ocean view
  • 1 king bed
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Rooftop Pool View Duplex Suite with Terrace
...
  • Room size: 62 m²/667 ft²
  • Pool view
  • 1 king bed
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Pool or Spa View Junior Suite with Pool Access
...
  • Room size: 62 m²/667 ft²
  • Pool view
  • 2 double beds and 1 king be...
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Excellence Club Oceanfront Honeymoon Suite
...
  • Room size: 100 m²/1076 ft²
  • Ocean view
  • 1 king bed
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Excellence Club Oceanfront Junior Suite
...
  • Room size: 62 m²/667 ft²
  • Ocean view
  • 1 king bed or 2 double beds
Enter dates to see prices
Excellence Club Ocean View Junior Suite with Pool Access
...
  • Room size: 96 m²/1033 ft²
  • Ocean view
  • 1 king bed
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Excellence Club Oceanfront Duplex Suite with Terrace
...
  • Room size: 62 m²/667 ft²
  • Ocean view
  • 1 king bed
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Excellence Club Junior Suite Pool View
...
  • Room size: 62 m²/667 ft²
  • Balcony/terrace
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Excellence Club Junior Swim Up Suite Pool View
...
  • Room size: 62 m²/667 ft²
  • Shower and bathtub
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Frequently asked questions

Does Excellence Riviera Cancun All Inclusive - Adults Only have a hot tub?

A hot tub is one of the facilities available at Excellence Riviera Cancun All Inclusive - Adults Only.

How much does it cost to stay at Excellence Riviera Cancun All Inclusive - Adults Only?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Excellence Riviera Cancun All Inclusive - Adults Only?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Excellence Riviera Cancun All Inclusive - Adults Only?

A stay at Excellence Riviera Cancun All Inclusive - Adults Only also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Excellence Riviera Cancun All Inclusive - Adults Only has a car park available for guests. Parking is free for guests. Parking options include a full-service valet for total ease.

Is breakfast offered at Excellence Riviera Cancun All Inclusive - Adults Only?

Wake up to a great buffet breakfast at Excellence Riviera Cancun All Inclusive - Adults Only.

What are my dining options at Excellence Riviera Cancun All Inclusive - Adults Only?

Excellence Riviera Cancun All Inclusive - Adults Only features on-site restaurants for your dining convenience.

What is the smoking policy at Excellence Riviera Cancun All Inclusive - Adults Only?

Excellence Riviera Cancun All Inclusive - Adults Only does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Excellence Riviera Cancun All Inclusive - Adults Only?

Excellence Riviera Cancun All Inclusive - Adults Only is located in Playa Caracol, famous for good restaurants such as Le Chique.

What popular beaches are close to Excellence Riviera Cancun All Inclusive - Adults Only?

Excellence Riviera Cancun All Inclusive - Adults Only is located in the Playa Caracol area, which includes Playa Punta Caracol and Playa Petempich.

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Explore the neighborhood

What people love about Excellence Riviera Cancun All Inclusive - Adults Only

  • 10

    Exceptional

    "People there are so friendly and the environment is so relaxing."

    Roscoe

    |

    November 13, 2020

  • 10

    Exceptional

    "The best service."

    Amansu

    |

    November 4, 2020

  • 10

    Exceptional

    "Everything was just great at the hotel."

    SUSHANT

    |

    November 3, 2020

Property ranking|Compared to 940 Cancun properties
See all rankings
Value for money score
9.1/10
Service score
9.7/10
Cleanliness score
9.6/10
Location score
9.1/10
Better than
99
%
of Cancun properties
Better than
99
%
of Cancun properties
Better than
99
%
of Cancun properties
Better than
98
%
of Cancun properties
Overall rating:

9.3

Exceptional
41 reviews
Cleanliness
9.6
Facilities
9.4
Location
9.1
Read all reviews >
More about Excellence Riviera Cancun All Inclusive - Adults Only

More about Excellence Riviera Cancun All Inclusive - Adults Only

Excellence Riviera Cancun All Inclusive - Adults Only

With a wide range of services catered to both business and leisure travelers, Excellence Riviera Cancun All Inclusive - Adults Only makes sure you get the best out of your stay.
Take advantage of a wealth of unrivaled services and amenities at Excellence Riviera Cancun All Inclusive - Adults Only. Stay connected throughout your stay with free internet access provided. Your explorations of Cancun can be assisted with the shuttle services available here. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Excellence Riviera Cancun All Inclusive - Adults Only. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at Excellence Riviera Cancun All Inclusive - Adults Only offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that bottled water, a coffee or tea maker and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Excellence Riviera Cancun All Inclusive - Adults Only, where breakfast is provided free of charge. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar and nightclub for some in-house nighttime fun.
The hotel even has in-house cooking amenities such as BBQ facilities for its most selective guests.
Throughout the day, you can enjoy the activities offered at Excellence Riviera Cancun All Inclusive - Adults Only. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The many offerings at Excellence Riviera Cancun All Inclusive - Adults Only ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at Excellence Riviera Cancun All Inclusive - Adults Only gives you a great reason to spend more time in your swimsuit. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Stay wet and wild with fun family water activities like non-motorized water sports. You won't need to go far to experience fun water sports, with the convenience of boats provided.
Test your skills! Get competitive with your travel group or other guests, at the hotel's tennis court. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Reasons to stay here

This hotel's facilities score higher than 99% of accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 99% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 99% of other options in the city.

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Amenities and facilities
Exceptional
Facilities

9.4

Most talked about facilities

Food & Dining

6 mentions

Swimming Pool

2 mentions

Beach

1 mention

Languages spoken

  • English
  • Spanish

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Boating
  • Exercise area
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • Private beach
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (non-motorized)

Cleanliness and safety

  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Breakfast [free]
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Hair salon
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoking area

Access

  • Front desk [24-hour]
  • Pets allowed

Getting around

  • Car park [free of charge]
  • Shuttle service
  • Valet parking

Available in all rooms

  • A/C
  • Bathrobes
  • Blackout curtains
  • Complimentary drinking water
  • Desk
  • DVD/CD player
  • Hair dryer
  • Lock box in room
  • Wi-Fi [complimentary]
Location
Fed Road Cancun-PDC KM 324 - 342, Playa Caracol, Cancun, Mexico, 77580
Exceptional
Location

9.1

Airports

  • Cancun International Airport (CUN)
    18.3 km
  • Cozumel International Airport (CZM)
    41.0 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Xoximilco Cancun by Xcaret
    13.5 km
  • Wet'n Wild Cancun
    17.4 km
  • Playa Delfines
    22.3 km
  • El Rey Archaeological Zone
    22.5 km
  • Mayan Museum of Cancun
    24.0 km
  • Avenida Kukulkan
    27.4 km
  • Interactive Aquarium
    28.1 km
  • La Isla Shopping Village
    28.2 km
  • Torre Escenica
    30.9 km
  • Mercado 28 Market
    32.1 km

Nearby landmarks

  • Playa Punta Caracol
    2.8 km
  • Playa Petempich
    4.0 km
  • Piston Pueblo
    12.8 km
  • Moon Palace
    12.9 km
  • Xoximilco Cancun by Xcaret
    13.5 km
  • Coral
    17.1 km
  • Ventura Park
    17.4 km
  • Wet'n Wild Cancun
    17.4 km
  • Cancun International Airport
    18.3 km
  • Playa Delfines
    22.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

Minimum age of guests is: 18 year(s).

Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center19.26 mi

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges10
  • Number of floors4
  • Number of restaurants8
  • Number of rooms 440
  • Room voltage110

Reviews of Excellence Riviera Cancun All Inclusive - Adults Only from real guests

Provided by verified guests of Agoda
9.3
/
10
Exceptional
Cleanliness9.6
Facilities9.4
Location9.1
Room comfort and quality8.0
Service9.7
Value for money9.1
High score for Cancun
Rating
9+ Exceptional (16)
8-9 Excellent (0)
7-8 Very Good (1)
6-7 Good (1)
<6 Below Expectation (0)
Time of the year
Mar - May (3)
Jun - Aug (5)
Sep - Nov (6)
Dec - Feb (4)
All guests (41)
All room types

Show reviews that mention 

Showing 18 verified guest comments
10.0
Exceptional
George from United States
Couple
Pool or Spa View Junior Suite
Stayed 7 nights in December 2018

Overall Great Experience - Would Return”

Overall our experience at the Excellence Riviera Cancun was an exceptional value for the money we paid (which was a premium over the Christmas holiday but still lower than most all-inclusive resorts in the area). Our suite was spacious with double vanities in the bathroom and a large walk-in shower. We stayed for 7 nights and had dinner at a different restaurant every night. Buffet breakfast is a better option than menu service option. Great daytime activities if you want to participate, or you can just relax. Good evening entertainment. Staff was very friendly and always sought to be helpful. There are 3 main areas that could be improved (these are fine points and don't detract from an otherwise great stay) * Housekeeping/mini-bar staff completely ignore when you have the "DO NOT DISTURB" sign posted * * House wines generally from Chile & pretty cheap. Wine list is pricey. Recommend bringing own wine * Bring small bills for tipping. Only ATM charges 10% premium

Reviewed January 02, 2019

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10.0
Exceptional
Nancy from United States
Couple
Pool or Spa View Junior Suite
Stayed 6 nights in October 2018

Excellente!”

Hands down the best resort we've visited in 15 years of traveling the Caribbean. The 700+ workers who make up the Excellence staff simply devote every minute to ensuring that every guest has a luxurious and memorable stay, comparable to any 5 diamond resort stateside. We traveled with 4 other couples, and we all thoroughly enjoyed the the food, the drinks, the entertainment, the pool, the beach, the spa, water sports, etc. Our rooms were meticulously serviced twice daily. The reasonable all-inclusive cost of our stay, combined with the lovely facilities, unparalleled guest service and perfect weather left us wanting to return - tomorrow!

Reviewed November 05, 2018

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9.2
Exceptional
Paul from United States
Couple
Junior Suite Ocean View
Stayed 4 nights in February 2018

Great getaway for adults. Advice for excursions ”

Advice for travelers: This is my only complaint that you constantly get hustled when searching for other things to do, and the resort has “agents” which are basically scammers. Don’t get roped into private excursion tours at the resort for $500 from the “agent”. Group trip: $250 BUT, then you have to waste all day 8-5pm dropping off rando’s at other resorts which also sucks. Instead, have the BELL STAFF (“Jose” has been there 15 years) plan a private taxi for $200-300 and you can go wherever you want all day and waste no time. The rest of the stafff at the hotel are amazing and accommodating. Quiet, tranquil, relaxing, accommodating, great food and pleasant staff.

Reviewed February 12, 2018

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9.6
Exceptional
Elizabeth from United States
Couple
Rooftop Pool View Duplex Suite with Terrace
Stayed 4 nights in February 2019

almost perfect”

The room was a dream with rooftop plunge pool and lounge bed. There was never a problem getting a space on the beach and staff happy to bring drinks/snacks to you. my only disappointment was the food. While plentiful with exceptions it was good/fine, not great. Our last night I woke with food poisoning which made the trip home most unpleasant. That said, I would still go back because overall lovely relaxing experience

Reviewed February 19, 2019

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10.0
Exceptional
Roscoe from United States
Couple
Pool or Spa View Junior Suite
Stayed 7 nights in November 2020

Paradise”

We have been to Excellence hotels 5 times . People there are so friendly and the environment is so relaxing. Food is of course the best. We would go there every month if I didn't have to work!

Reviewed November 13, 2020

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10.0
Exceptional
Christopher from United States
Couple
Pool or Spa View Junior Suite
Stayed 4 nights in June 2018

Outstanding!”

Even though it rained almost every day we were there, we still had an outstanding vacation. Excellence Resorts is a Top notch resort; everything the hotel could control was perfect.

Reviewed June 29, 2018

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10.0
Exceptional
Heather from United States
Couple
Excellence Club Oceanfront Junior Suite
Stayed 7 nights in September 2019

Beautiful Resort”

Great service, very friendly staff.. awesome food at restaurants. Fun entertainment and activities available. Excellence Club is worth it if you're looking for a quieter experience. Beach would have been better without the red seaweed but the resort tries to remove it daily. Really beautiful resort.

Reviewed September 27, 2019

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10.0
Exceptional
george from United States
Couple
Rooftop Pool View Duplex Suite with Terrace
Stayed 2 nights in August 2019

Very Nice”

Exactly what we expected. But not our kind of scene. We travel every month many times twice a month all over the world. We prefer a little more excitement. If you are a once or twice a year traveler that just want to relax and sleep your vacation away then this is a perfect place.

Reviewed August 28, 2019

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10.0
Exceptional
Emily from United States
Group
Pool or Spa View Junior Suite
Stayed 4 nights in August 2019

Incredible Resort!!”

This place exceeded our expectation! Everything was so clean and beautiful. All the workers were so nice and ready to help at every moment. The food at the restaurants was incredible. The pools and the beach were gorgeous. We couldn’t have picked a better resort!

Reviewed August 20, 2019

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8.0
Excellent
Kelly from United States
Couple
Pool or Spa View Junior Suite
Stayed 3 nights in May 2018

Disappointed”

The resort itself is beautiful. Rooms are nice, pools are nice, staff is very nice as well. The food is terrible. My boyfriend and I don't drink so we were looking forward to the restaurants, pool side service, and room service. The buffet for breakfast and lunch was the best food that we had during our stay. The restaurants however, are a joke. The grill is diner food at best. I looked forward to dining at the lobster house from the day I booked this trip. I took one bite of the lobster and it was inedible. It was the most dry and over cooked lobster tail I've ever had. I have NEVER met a lobster that I didn't like until that night. The manager offered to make me a new one, which was nice, but after two hours of disappointing food I had had enough and we went back to our room and ordered room service which was sub-par at best. The "french" restaurant was the best and that's not saying much. Not worth it for people who don't want to just drink their vacation away.

Reviewed June 07, 2018

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9.6
Exceptional
Carol from United States
Couple
Pool or Spa View Junior Suite
Stayed 4 nights in May 2018

Wedding venue with feiends and family”

Everything was wonderful! The pools are great, we love the lazy river, the food was great and all the staff was very accommodating. We would definitely come back again!

Reviewed June 08, 2018

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10.0
Exceptional
Evan from United States
Couple
Rooftop Pool View Duplex Suite with Terrace
Stayed 5 nights in August 2018

Couldn’t have been better!”

Pros- staff friendliness, number of bars, the food (especially the French restaurant!), the rooms. Cons- (not really a con as this was out of their control) the seaweed. There was lots of it. They do clear it out every morning, though.

Reviewed August 29, 2018

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9.2
Exceptional
Richard from United States
Couple
Pool or Spa View Junior Suite
Stayed 7 nights in July 2018

Perfect place for honeymoon, loved it”

The only thing I did not like was ocean water

Reviewed July 25, 2018

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10.0
Exceptional
Amansu from United States
Couple
Pool or Spa View Junior Suite
Stayed 6 nights in October 2020

You Will Love It!!!!”

I truly enjoyed myself!! i would suggest bringing your own personal seasoning and spices, as they are strict on sodium intake! immaculate grounds and facilities! the best service. beautiful and peaceful.

Reviewed November 05, 2020

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10.0
Exceptional
SUSHANT from India
Group
Pool or Spa View Junior Suite
Stayed 3 nights in October 2019

EXCELLENT LOCATION AND FACILITIES”

Everything was just great at the hotel.

Reviewed November 03, 2020

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10.0
Exceptional
Marzex from United States
Couple
Rooftop Pool View Duplex Suite with Terrace
Stayed 4 nights in October 2018

Exceptional”

Everybody was nice the food was awesome I really enjoyed myself I will come back..

Reviewed October 09, 2018

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10.0
Exceptional
ROBIN
Couple
Pool or Spa View Junior Suite
Stayed 4 nights in March 2019

Exceptional”

The palace is amazing! Great food and drink.

Reviewed March 07, 2019

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6.7
Good
Laura from United Kingdom
Couple
Pool or Spa View Junior Suite with Pool Access
Stayed 1 night in December 2012

Really pleasant stay at the Excellence Riviera”

Large hotel, beautiful beach, plenty of pools and good food

We really enjoyed our stay here - nice staff, room was a little tired, but the food and beach made up for it!

Reviewed January 08, 2013

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