Good 6.1
Based on 342 reviews

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About this property


Located in the lovely area of Bukit Bintang, Excellent Service Suite at Times Square - Kuala Lumpur enjoys a commanding position in the shopping, nightlife, and dining hub of Kuala Lumpur. From here, guests can enjoy easy access to all that the lively city has to offer. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Golden Screen Cinemas in Golden Triangle, Cosmo’s World Theme Park Theatre, and JoJoBa Spa.

Offering hotel guests superior services and a broad range of amenities, Excellent Service Suite at Times Square - Kuala Lumpur is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy facilities for disabled guests, an on-site ATM/cash machine, a salon, and a restaurant.

All guestrooms feature a variety of comforts. Many rooms even provide a kitchenette, Internet access, mini bar, refrigerator, and laptop safe box to please even the most discerning guest. You will be entertained by top-class recreational facilities such as a steam room, kids’ club, and tennis courts. Whatever your purpose of visit, Excellent Service Suite at Times Square - Kuala Lumpur is an excellent choice for your stay in Kuala Lumpur.
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Internet access

  • Free Wi-Fi in all rooms

Getting around

  • Airport transfer
  • Shuttle service

Things to do, ways to relax

  • Fitness center
  • Garden
  • Massage(s)
  • Sauna
  • Spa
  • Squash court(s)
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court(s)
  • Tours

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant(s)

Services and conveniences

  • ATM
  • Dry cleaning
  • Laundry service
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Swimming pool [kids]


  • Elevator
  • Facilities for disabled guests
  • Pets allowed
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The property is independently operated by an individual owner and does not have a proper reception area. Guests must attend an organized meet-and-greet session to receive keys and further contact details regarding the property.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-10 year(s) Must use an extra bed
  • Guests over 10 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-Out Until: 12:00PM
Distance from City Center: 1 km
Distance to Airport: 43 km
Internet Usage Fee: 20.00 MYR
Non-Smoking Rooms / Floors: Yes
Number of Floors: 45
Number of Rooms : 50
Time to Airport (Minutes): 60
Year Hotel Last Renovated: 2003
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Verified traveler reviews

Filter by traveler type

based on 342 reviews
  • Cleanliness 5.6
  • Facilities 5.2
  • Location 8.4
  • Room Comfort/Standard 5.5
  • Service 5.7
  • Value for money 6.0
  • Food/Dining 5.8
Sort by

Jimkevin from Singapore
Premiere Suite
Stayed 2 nights in October 2015
Not v good
Everything is old
Reviewed July 05, 2016

Hairul from Malaysia
Premiere Suite
Stayed 1 night in May 2016
the room is just ok..
but the location is strategic, for shopping, eat, etc..
Reviewed June 02, 2016

sasigumar from Malaysia
Family with young children
Superior Suite
Stayed 1 night in May 2016
Not happy
Cause I already make booking but once reach there NO room for me and my family ...I feel shy In front my family
Reviewed May 19, 2016

See from Malaysia
Standard Suite
Stayed 3 nights in March 2016
Strategic location but not as expected
Location. Location. Location
I expected a more modern room. Furniture is old. Washroom is old. The bed is alightly clean. Too old fashion for me.
Reviewed March 28, 2016

Wong from Malaysia
Business traveler
2 Bedroom Suite
Stayed 4 nights in March 2016
Location great need to upgrade,very old.No wifi..near by LRT.15min to 20min walk to Pavilion mall..
Reviewed March 28, 2016

Hai from Singapore
Family with young children
Superior Suite
Stayed 2 nights in March 2016
Good room..Awesome hospitality
1. Excellent service 2. Great Location 3. Accessibilty
We had a wonderful stay. We managed to upgrade our room without additional charge. Provided extra mattress also. Many eateries and you will definitely be spoilt for choices.
Reviewed March 22, 2016

Ming from Malaysia
Family with young children
2 Bedroom Suite
Stayed 3 nights in March 2016
Very Decent Stay
Nice and clean
Reviewed March 16, 2016

TONG from Malaysia
Solo traveler
Premiere Suite
Stayed 1 night in October 2015
good, nice, good location
Reviewed December 31, 2015

Swee from Singapore
Superior Suite
Stayed 2 nights in December 2015
Good Location but lack of maintance
Location, location and location
Only 1 good point: location Lacking: No housekeeping at all, No toiletries (including toilet paper) had to ask then given only on the next day, No wifi at all (as claim to have) was given password but it did not work at all, No phone, kettle very dirty, unable to check-in as there is no proper check in counter (need to call hence incurred unnecessary oversea phone charges for us) and wasted our time running round the entire complex looking for help. Unable to request for additional towels despite us stated that there were 3 pax for the room when we booked with Agoda. All furniture very aged looking. Bed feels at least a Decade old. One old mattress found inside wardrobe and made the wardrobe smells. There is mouldy and unkeep smell in the room. Bathroom drainage is exposed. Some lightings are not working at all.
Reviewed December 28, 2015

Shahutha from Singapore
Family with teens
2 Bedroom Suite
Stayed 2 nights in December 2015
Horribly Terrible
We (my family and I) thought we stepped into a real good appartment from the looks of the posh exterior of the apartment. But even before stepping in the room , the broken door was " fixed " with tape. The room was filled with foul smell. The toilet doors could not be locked.Even after showers , water was just leaking everywhere. There was no phone to contact house keeping and the wifi was also crap. All the agent replied was " wait" when we asked for the wifi id & password. Also only 2 phones could be connected at one time and even after awhile one user would be kicked out from the wifi. Honestly i would not give this service apartment any stars. They basically need to do some real mantainance work and not only make it look posh for the outside , but inside of the apartment too. We initially intended on staying for 3D2N, but staying for 1 night itself was a challenge. So much so we had an early checkout after 1 night. not worth my money.
Reviewed December 28, 2015


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