180 meters to public transportation
Located in heart of Kuala Lumpur
Free Wi-Fi in all rooms!
|Value for money||6.0|
|Distance to city center||1 km|
|Nearest airport||Sultan Abdul Aziz Shah Airport (SZB)|
|Distance to airport||17.5 km|
"Good location to stay within walking distance to interesting places."
June 23, 2018
"Shopping Malls around and lots of nice local food nearby"
February 23, 2017
"View from room is great during day and night."
June 23, 2018
"Very good location with link to huge shopping complex."
April 16, 2017
Located in the lovely area of Bukit Bintang, Excellent Service Suite at Times Square - Kuala Lumpur enjoys a commanding position in the shopping, nightlife, and dining hub of Kuala Lumpur. From here, guests can enjoy easy access to all that the lively city has to offer. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Golden Screen Cinemas in Golden Triangle, Cosmo’s World Theme Park Theatre, and JoJoBa Spa.
Offering hotel guests superior services and a broad range of amenities, Excellent Service Suite at Times Square - Kuala Lumpur is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy facilities for disabled guests, an on-site ATM/cash machine, a salon, and a restaurant.
All guestrooms feature a variety of comforts. Many rooms even provide a kitchenette, Internet access, mini bar, refrigerator, and laptop safe box to please even the most discerning guest. You will be entertained by top-class recreational facilities such as a steam room, kids’ club, and tennis courts. Whatever your purpose of visit, Excellent Service Suite at Times Square - Kuala Lumpur is an excellent choice for your stay in Kuala Lumpur.
"Will come to stay again."
March 25, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Excellent Service Suite at Times Square - Kuala Lumpur
Show reviews that mention
The staff is responsible, the room is excellent!”
They upgraded our prebooked room to a better family suite with two rooms and one single bed in the living room at 0 charge! And the staff who incharge was very responsible and polite. Very great staying experience here, although the heater of one of the room inside was not functiong. Its near to anywhere, and Times Square just right inside the same building. Big support and best recommended! :) Will be back for sure.
Chaotic check in; lousy agent ”
I booked an excellent suite. When we arrived, the check in was chaotic At the check in counter, we were told to call our agent. We were then told the room can only be ready 4pm but were later ask to stay in another hotel. We were totally disappointed as the suite were downgraded to a king size room. The agents ie two foreigners were pervasive in answering our queries. We made the best of the situation and stay at the hotel. The next day we need to check out and walked back to Time Sq to get our deposit. Will not recommend if you want a peaceful trip !
Love about staying here is because of the great location, attached in a Berjaya Times Square shopping mall. very convenient to eat and to move around caused there is a monorail station attached as well as theme park and cinema. The room and toilet was clean.
Fantastic location, great convenienc”
this is my third time coming back to this hotel, obviously it already tells something. in fact, i don't think i will want to stay in another other hotel unless it's full and i can't get one. extremely value for money, good hotel quality, great location, spacious room, clean and great facilities, what else do you want? it's all there!
Great location and big room”
Was a bit hard to find, the cab driver only knew the berjaya times square hotel, but he had no idea where tower A was. By the time we found the tower A, I went into the security/reception desk, and the guy in charge was already waiting for me and handed me the key. The guy,Rasheed, was very friendly and helpful. The room was a bit old-looking, the bed was a bit hard, but it's got a nice view of KL tower and Petronas. The appartment lobby was straight-connected to Berjaya Times Square shopping mall, so everything's very convenient. It's also very near to Bukit Bintang, Sungai Wang, Lot 10 and many else. The only problem I had during my stay was the door lock was broken, made me worried to leave hotel for long, and no safety box too inside to keep valuables!
We did not get Berjaya Time Square. Given another place call Swiss Garden. We have to wait for the provider quite a bit before we got our keys. There is no staff to refer to as it is a private apartment.
Need some change”
Everything is best BUT No Receiptionist No Housekeeping They should put some sofa or chair at the lobby, eventhough its just appartment. The entrance/exit door after 10pm only one was available which is infront side. Love the management guy mr kareem who helped us to carry our luggage n shopping bag. His explanation is good...
stay away from the hotel”
the service apartments they had is some of the most horrible i've seen and this was a 2 bedroom suite. 1. toilets has duct tape holding it together. 2. there were cockroaches in the kitchen. 3. there was no hot water in the shower and no water pressure. 4. all the furniture has stains on them. 5. some of the walls had bare concrete finish. 6. the beds were hard and only had 2 very thin pillows 7. the non smoking suite smelled like someone has been smoking in it. 8. the bedsheets had stains on it. 9. the units are so old, rundown and not even the same condition as the photos. 10. the air conditioning in the master bedroom wasn't blowing cold air. 11. after we got into the room the hotel attendant knocked on our door and asked if they can asked for the extra set of towels because they ran out of towels for other guests. 12. the chair in the vanity mirror was broken you can't sit on it. 13. the lights in the bathroom wasn't working. 14. the units was dusty and dirty. 15. there was no soap or shampoo in the bathrooms 16. all the water drains in the bathrooms rooms were rusted. stay away! stay away! stay away!!
Great stay and convenient”
we enjoyed our stay at excellent service suite, the location is very good .The room was comfortable with good WIFI connection . there is no receptionist but we contacted the staff and they were waiting for us.We will come back again.
Stay and angry”
I came in at 1.45 pm,trying to call the agent,called Agoda Malaysia.Waited for hour for the agent to pass me the keys. The agent has been walking past me for the past 1 hour,without noticing me. Finally, he came,brought us to the room with my cousins. Guess what,the key card,lock didn't work.Had to wait another 1/2 hour to go and change room. Got another room. The television didn't work. Was told to wait for tomorrow to get another room. I gave up. Let my cousin stay in the room and I went to another hotel to book a room for my brother and myself. Stay if you want a challenging and testing your patience provided you have lots of PATIENCE. My advice,my dear service provider ,to IMPROVE on the timing and make the rooms functional of the rooms. If not,good luck. You guys can call Agoda Malaysia on check in ,once you arrived as I did called them 4x to find the agent. I love the location and the nearby eateries and shopping mall.Excellent. Good luck if you want to stay with this Agent "Excellent Service Suite".
it's over rated.”
It's the worse hotel I ever stay There is no private pool on the upgrade facilities provided The upgrade is not true Furniture is broken, rooms is filthy, did not provide basic amenities such as soap, shampoo and tooth brush There is no Internet service When I take the offer to upgrade there is none but being charge additional cost
last minute booking give bad services”
last minute booking for 2 bedroom suite, but when reach there the staff say room not available and he gave us 2 room instead. 1 room is just nice, other room aircon was not working well and toilet smell not good. also these 2 room located at different level which make us a bit difficult to go each other room.
big room and very good location ”
excellent service suite provide easy access to the large shopping mall "Times Sq" within a min. The shopping mall open at 10am, which give me enough time for last min shopping even during my last day before I check out. staff was friendly and helpful. From KLIA airport to the hotel via Taxi, I took the Airport Limo, RM 74.30 and reach within 50mins without traffic jam. Room was incredible large, out of my surprise. Clean room, nice bathroom. Bed was nice for me, it is good for a large family size to stay in.
It is one of the best suite in Kuala Lumpur, located at the heart of the city, a lot of shopping you could do during the stay, easy to get transportation, Taxi, LRTm MonoRail, and Buses. Opposite to the suite go to Lowyat Plaza, and eat the Big Apple Donuts, it is the best i've taste in my life
Not to the standard & nightmare”
When your service apartment have problem(air condition floor plant?)its not last minute and relocate customer to the poor arrangement and not to your Times square standard. I very disappointed for the arrangement and not worth it to stay. What Excellent Service Suite its very poor accommodation & arrangement relocate.
This suite a most likely owned by a private investor who hires a few staff to help run the suite. So how it works for this apartment is when you arrive, you call the malaysian mobile number provided on your booking receipt. A guy or lady will arrive in 20mins and bring you up to the room. If you require any additional ammenities, call the same number. The items will arrive approx half a day later. It is likely the items might not even arrive at all. We called to make the room and replenish the amenities. It was never done. The room is badly maintained. There is fungus in the toilet. The extra single bed provided was broken and could not be used (dangerous actually). I was not sure if the linens were clean even! Internet is not included. Though the location is convenient and it is a good hotel, the room is very badly maintained. Service is bad as well. I've stayed in various hotels and backpackers. I would rather stay in a backpackers accomodation.
Terrible and disappointing experience”
We have very bad experience with this hotel. Since there is no reception area, you have to fix the time with the "agent" who will bring you to the room. The room is with some old fashion set up, and they only provide you bath soap and 2 bath towels, and no other basic amenities. Was promised DVD player and have to call Agoda.com before someone send the DVD player but without installing them, and neither the remote control was given. We stayed for 2 nights but they did not do the housekeeping after our 1st night!!! the agent was rude and never bother. Fire alarm sound middle of the night and we have no one to call to!!! Do not stay here!
Never stay in this hotel,no more next time!check out need 35 minit damn crazy..we stay 2 days no any cleaner clean our room,can't believe..the toilet smelly,dirty and the seat cover was broken 5 star hotel can so lousy?the room is no bright enough.The pillow is very thin..a memorable experience!
hmmm ok ...but ..when i check in...room not ready yet,,, no front office for this service apartment..all done by bangladesh worker..no security deposit box....safety need to be carefull...parking no complementary..have to pay....that bad...
Great location very elegant and spacious”
We arrived at the Times Square mall and immediately saw the entrance to the serviced apartments we called the agent and he let us up, the room was huge and spacious and was clean.The best part was the view and as an added bonus the facilities such as the pool and the gym could also be used. Id definitely comeback when im in KL.