Excellent Service Suite at Times Square - Kuala Lumpur
Standard Suite Excellent Service Suite at Times Square - Kuala Lumpur
Kid’s club Excellent Service Suite at Times Square - Kuala Lumpur
Interior view Excellent Service Suite at Times Square - Kuala Lumpur
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6.1
Good
/10
(414 reviews)See what guests said
See map
8.3
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Cosmo's World50 m
  • Golden Screen Cinemas in Golden Triangle50 m
  • Ampang Bowl60 m
  • Neway70 m
  • Cosmo’s World Theme Park Theatre70 m
  • JoJoBa Spa80 m
  • Berjaya Times Square80 m
  • Borders Shop90 m
  • Imbi Plaza180 m
  • Imbi Monorail Station190 m
  • Agoda Homes
    Free Wi-Fi

    Excellent Service Suite at Times Square - Kuala Lumpur

    Tower A, No. 1 Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map
    "Good location Good shopping place with many nice restaurants Got many entertainment such as Kids Theme Park Spacious room with beautiful night view"
    Ivy - December 20, 2016
    • 180 meters to public transportation

    • Airport transfer

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    • Sauna

    Property ranking|Compared to 12,994 Kuala Lumpur properties
    See all rankings
    Location score
    8.4/10
    Room size
    67 sqm.
    Review score - United States
    7.0/10
    Room comfort score
    5.5/10
    Better than
    97
    %
    of Kuala Lumpur properties
    Bigger than
    97
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Better than
    95
    %
    of Kuala Lumpur properties
    Value for money6.0
    Distance to city center1 km
    Location rating8.3
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.5 km

    Rooms available at Excellent Service Suite at Times Square - Kuala Lumpur

    2 Bedroom Suite
    2 Bedroom Suite
    ...
    • Room size: 99 m²/1066 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Superior Suite
    Superior Suite
    ...
    • Room size: 57 m²/614 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Premiere Suite
    Premiere Suite
    ...
    • Room size: 61 m²/657 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Standard Suite
    Standard Suite
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
      Enter dates to see prices
      Standard Room
      Standard Room
      ...
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        Run of House
        Run of House
        ...
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          Premium Room
          Premium Room
          ...
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            Suite Two Bedrooms
            Suite Two Bedrooms
            ...
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              Premier Suite
              Premier Suite
              ...
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                What people love about Excellent Service Suite at Times Square - Kuala Lumpur

                • 7.2
                  Very good
                  Location

                  "Good location to stay within walking distance to interesting places."

                  HENG K.

                  |

                  June 23, 2018

                • 6.8
                  Good
                  Location

                  "Shopping Malls around and lots of nice local food nearby"

                  Pui Y.

                  |

                  February 23, 2017

                • 7.2
                  Very good

                  "View from room is great during day and night."

                  HENG K.

                  |

                  June 23, 2018

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                More about Excellent Service Suite at Times Square - Kuala Lumpur

                More about Excellent Service Suite at Times Square - Kuala Lumpur

                6.0
                Review score

                "Very good location with link to huge shopping complex."

                Ho

                |

                April 16, 2017

                An overview

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                What they offer

                6.8
                Good

                "Will come to stay again."

                LAI S.

                |

                March 25, 2017

                Read more reviews
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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What to eat nearby

                American cuisine
                American cuisine
                Big Apple Restaurant
                130 m American, Asian, International
                Vivo American Pizza & Panini, Berjaya Times Square, Kuala Lumpur
                150 m American, Italian, Pizza
                Cafe Dola
                220 m American, Australian, European
                Asian cuisine
                Asian cuisine
                Muhammad Khalid curry house
                110 m Asian, Indian, Malaysian
                Fong Lye
                130 m Asian, Chinese, Taiwanese
                Absolute Thai
                130 m Asian, Thai, Vegetarian
                Chinese cuisine
                Chinese cuisine
                Dynasty Dragon Seafood Restaurant
                160 m Chinese, Seafood
                Hong la Qiao
                180 m Chinese
                Keong Kee Herbal Soup
                250 m Chinese, Street food

                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show more

                Property's guest policies

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                Some helpful facts

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                Reviews of Excellent Service Suite at Times Square - Kuala Lumpur from real guests

                Provided by verified guests of Agoda
                Agoda Reviews (414)
                Cleanliness5.6
                Facilities5.3
                Location8.3
                Room comfort and quality5.5
                Service5.6
                Value for money6.0
                Rating
                9+ Exceptional (43)
                8-9 Excellent (33)
                7-8 Very Good (53)
                6-7 Good (61)
                <6 Below Expectation (198)
                Time of the year
                Mar - May (75)
                Jun - Aug (89)
                Sep - Nov (93)
                Dec - Feb (131)
                All languages
                All guests (414)
                All room types

                Show reviews that mention 

                Showing 388 verified guest comments
                12345
                10.0
                Exceptional
                Adeline from Malaysia
                Family with young children
                Superior Suite
                Stayed 3 nights in December 2016

                The staff is responsible, the room is excellent!”

                They upgraded our prebooked room to a better family suite with two rooms and one single bed in the living room at 0 charge! And the staff who incharge was very responsible and polite. Very great staying experience here, although the heater of one of the room inside was not functiong. Its near to anywhere, and Times Square just right inside the same building. Big support and best recommended! :) Will be back for sure.

                Reviewed January 10, 2017
                8.7
                Excellent
                vui from Malaysia
                Couple
                Premiere Suite
                Stayed 1 night in December 2014

                Chaotic check in; lousy agent ”

                Good location.

                I booked an excellent suite. When we arrived, the check in was chaotic At the check in counter, we were told to call our agent. We were then told the room can only be ready 4pm but were later ask to stay in another hotel. We were totally disappointed as the suite were downgraded to a king size room. The agents ie two foreigners were pervasive in answering our queries. We made the best of the situation and stay at the hotel. The next day we need to check out and walked back to Time Sq to get our deposit. Will not recommend if you want a peaceful trip !

                Reviewed December 29, 2014
                8.3
                Excellent
                Syuhada from Malaysia
                Couple
                Stayed 1 night in October 2012

                Great Location”

                great location, reasonable price

                Love about staying here is because of the great location, attached in a Berjaya Times Square shopping mall. very convenient to eat and to move around caused there is a monorail station attached as well as theme park and cinema. The room and toilet was clean.

                Reviewed October 15, 2012
                10.0
                Exceptional
                YING from Singapore
                Business traveler
                Stayed 3 nights in October 2011

                Fantastic location, great convenienc”

                location, surroundings, hotel quality

                this is my third time coming back to this hotel, obviously it already tells something. in fact, i don't think i will want to stay in another other hotel unless it's full and i can't get one. extremely value for money, good hotel quality, great location, spacious room, clean and great facilities, what else do you want? it's all there!

                Reviewed October 23, 2011
                9.0
                Exceptional
                Nina from Indonesia
                Solo traveler
                Stayed 1 night in August 2011

                Great location and big room”

                Location at its best, good view of KL tower and Petronas, big room

                Was a bit hard to find, the cab driver only knew the berjaya times square hotel, but he had no idea where tower A was. By the time we found the tower A, I went into the security/reception desk, and the guy in charge was already waiting for me and handed me the key. The guy,Rasheed, was very friendly and helpful. The room was a bit old-looking, the bed was a bit hard, but it's got a nice view of KL tower and Petronas. The appartment lobby was straight-connected to Berjaya Times Square shopping mall, so everything's very convenient. It's also very near to Bukit Bintang, Sungai Wang, Lot 10 and many else. The only problem I had during my stay was the door lock was broken, made me worried to leave hotel for long, and no safety box too inside to keep valuables!

                Reviewed August 27, 2011
                5.6
                Syed from Singapore
                Family with teens
                Superior Suite
                Stayed 2 nights in December 2016

                Above average”

                We did not get Berjaya Time Square. Given another place call Swiss Garden. We have to wait for the provider quite a bit before we got our keys. There is no staff to refer to as it is a private apartment.

                Reviewed September 20, 2017
                8.0
                Excellent
                Dk from Brunei Darussalam
                Family with teens
                Superior Suite
                Stayed 4 nights in November 2016

                Need some change”

                Everything is best BUT No Receiptionist No Housekeeping They should put some sofa or chair at the lobby, eventhough its just appartment. The entrance/exit door after 10pm only one was available which is infront side. Love the management guy mr kareem who helped us to carry our luggage n shopping bag. His explanation is good...

                Reviewed November 15, 2016
                3.0
                Joseph from United States
                Group
                2 Bedroom Suite
                Stayed 1 night in April 2015

                stay away from the hotel”

                the location

                the service apartments they had is some of the most horrible i've seen and this was a 2 bedroom suite. 1. toilets has duct tape holding it together. 2. there were cockroaches in the kitchen. 3. there was no hot water in the shower and no water pressure. 4. all the furniture has stains on them. 5. some of the walls had bare concrete finish. 6. the beds were hard and only had 2 very thin pillows 7. the non smoking suite smelled like someone has been smoking in it. 8. the bedsheets had stains on it. 9. the units are so old, rundown and not even the same condition as the photos. 10. the air conditioning in the master bedroom wasn't blowing cold air. 11. after we got into the room the hotel attendant knocked on our door and asked if they can asked for the extra set of towels because they ran out of towels for other guests. 12. the chair in the vanity mirror was broken you can't sit on it. 13. the lights in the bathroom wasn't working. 14. the units was dusty and dirty. 15. there was no soap or shampoo in the bathrooms 16. all the water drains in the bathrooms rooms were rusted. stay away! stay away! stay away!!

                Reviewed April 09, 2015
                9.3
                Exceptional
                Asim from Malaysia
                Couple
                Standard Suite
                Stayed 1 night in January 2015

                Great stay and convenient”

                staff service , swimming pool and value for money

                we enjoyed our stay at excellent service suite, the location is very good .The room was comfortable with good WIFI connection . there is no receptionist but we contacted the staff and they were waiting for us.We will come back again.

                Reviewed January 17, 2015
                3.3
                Decwel from Singapore
                Group
                Superior Suite
                Stayed 3 nights in January 2015

                Stay and angry”

                I came in at 1.45 pm,trying to call the agent,called Agoda Malaysia.Waited for hour for the agent to pass me the keys. The agent has been walking past me for the past 1 hour,without noticing me. Finally, he came,brought us to the room with my cousins. Guess what,the key card,lock didn't work.Had to wait another 1/2 hour to go and change room. Got another room. The television didn't work. Was told to wait for tomorrow to get another room. I gave up. Let my cousin stay in the room and I went to another hotel to book a room for my brother and myself. Stay if you want a challenging and testing your patience provided you have lots of PATIENCE. My advice,my dear service provider ,to IMPROVE on the timing and make the rooms functional of the rooms. If not,good luck. You guys can call Agoda Malaysia on check in ,once you arrived as I did called them 4x to find the agent. I love the location and the nearby eateries and shopping mall.Excellent. Good luck if you want to stay with this Agent "Excellent Service Suite".

                Reviewed January 13, 2015
                4.0
                Jerry from Malaysia
                Couple
                Superior Suite
                Stayed 3 nights in January 2015

                it's over rated.”

                It's the worse hotel I ever stay There is no private pool on the upgrade facilities provided The upgrade is not true Furniture is broken, rooms is filthy, did not provide basic amenities such as soap, shampoo and tooth brush There is no Internet service When I take the offer to upgrade there is none but being charge additional cost

                Reviewed January 06, 2015
                5.3
                Andrew from Indonesia
                Family with teens
                2 Bedroom Suite
                Stayed 1 night in January 2015

                last minute booking give bad services”

                good location

                last minute booking for 2 bedroom suite, but when reach there the staff say room not available and he gave us 2 room instead. 1 room is just nice, other room aircon was not working well and toilet smell not good. also these 2 room located at different level which make us a bit difficult to go each other room.

                Reviewed January 03, 2015
                9.3
                Exceptional
                hassna from Malaysia
                Family with teens
                Standard Suite
                Stayed 1 night in January 2014

                big room and very good location ”

                shopping, location and room

                excellent service suite provide easy access to the large shopping mall "Times Sq" within a min. The shopping mall open at 10am, which give me enough time for last min shopping even during my last day before I check out. staff was friendly and helpful. From KLIA airport to the hotel via Taxi, I took the Airport Limo, RM 74.30 and reach within 50mins without traffic jam. Room was incredible large, out of my surprise. Clean room, nice bathroom. Bed was nice for me, it is good for a large family size to stay in.

                Reviewed January 24, 2014
                9.7
                Exceptional
                shafiq from Morocco
                Group
                Standard Suite
                Stayed 1 night in January 2014

                Pleasant Stay”

                staff,swimming pool and shopping

                It is one of the best suite in Kuala Lumpur, located at the heart of the city, a lot of shopping you could do during the stay, easy to get transportation, Taxi, LRTm MonoRail, and Buses. Opposite to the suite go to Lowyat Plaza, and eat the Big Apple Donuts, it is the best i've taste in my life

                Reviewed January 24, 2014
                2.7
                Er from Malaysia
                Group
                Standard Suite
                Stayed 1 night in December 2013

                Not to the standard & nightmare”

                Old apartment, No security guard, no swimming pool

                When your service apartment have problem(air condition floor plant?)its not last minute and relocate customer to the poor arrangement and not to your Times square standard. I very disappointed for the arrangement and not worth it to stay. What Excellent Service Suite its very poor accommodation & arrangement relocate.

                Reviewed December 25, 2013
                3.3
                Felisha from Singapore
                Family with teens
                Superior Suite
                Stayed 2 nights in November 2013

                BAD! ”

                convenient location

                This suite a most likely owned by a private investor who hires a few staff to help run the suite. So how it works for this apartment is when you arrive, you call the malaysian mobile number provided on your booking receipt. A guy or lady will arrive in 20mins and bring you up to the room. If you require any additional ammenities, call the same number. The items will arrive approx half a day later. It is likely the items might not even arrive at all. We called to make the room and replenish the amenities. It was never done. The room is badly maintained. There is fungus in the toilet. The extra single bed provided was broken and could not be used (dangerous actually). I was not sure if the linens were clean even! Internet is not included. Though the location is convenient and it is a good hotel, the room is very badly maintained. Service is bad as well. I've stayed in various hotels and backpackers. I would rather stay in a backpackers accomodation.

                Reviewed December 03, 2013
                3.7
                HAN from Malaysia
                Couple
                Standard Suite
                Stayed 2 nights in July 2013

                Terrible and disappointing experience”

                Location, location, location

                We have very bad experience with this hotel. Since there is no reception area, you have to fix the time with the "agent" who will bring you to the room. The room is with some old fashion set up, and they only provide you bath soap and 2 bath towels, and no other basic amenities. Was promised DVD player and have to call Agoda.com before someone send the DVD player but without installing them, and neither the remote control was given. We stayed for 2 nights but they did not do the housekeeping after our 1st night!!! the agent was rude and never bother. Fire alarm sound middle of the night and we have no one to call to!!! Do not stay here!

                Reviewed July 29, 2013
                5.0
                ka from Malaysia
                Business traveler
                Standard Suite
                Stayed 2 nights in July 2013

                too bad!”

                location only

                Never stay in this hotel,no more next time!check out need 35 minit damn crazy..we stay 2 days no any cleaner clean our room,can't believe..the toilet smelly,dirty and the seat cover was broken 5 star hotel can so lousy?the room is no bright enough.The pillow is very thin..a memorable experience!

                Reviewed July 29, 2013
                5.0
                logeswaran from Malaysia
                Business traveler
                Stayed 3 nights in January 2013

                location suitable”

                location near by mall

                hmmm ok ...but ..when i check in...room not ready yet,,, no front office for this service apartment..all done by bangladesh worker..no security deposit box....safety need to be carefull...parking no complementary..have to pay....that bad...

                Reviewed January 28, 2013
                8.3
                Excellent
                Jonnah from Philippines
                Family with teens
                Stayed 2 nights in January 2013

                Great location very elegant and spacious”

                The location was perfect and the size of the room

                We arrived at the Times Square mall and immediately saw the entrance to the serviced apartments we called the agent and he let us up, the room was huge and spacious and was clean.The best part was the view and as an added bonus the facilities such as the pool and the gym could also be used. Id definitely comeback when im in KL.

                Reviewed January 09, 2013
                12345
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                Excellent Service Suite at Times Square - Kuala Lumpur
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                • Excellent location
                • Pavilion Kuala Lumpur
                • Imbi Monorail Station is within 0.19 km