7.8
Very good
10.3% this month
/10
(1,403 reviews)See what guests said
Housekeeping10
Swimming Pool1
Car Park1
See map
7.9

Very good

Location rating score

Very good location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Super Market 70 m
Bollywood Bw Supermarket 100 m
Al Rigga Metro Station 150 m
Aqsa Al Madina Supermarket L.L.C. 180 m
Ahmed Grocery 190 m
bin arab dental clinic 260 m
Al Madina Minimart 260 m
mid east polyclinic 270 m
Khitai Al Madina 310 m
Philippines Supermarket 340 m
Nearby landmarks
Dubai Creek 2.79 km
The Dubai Mall 8.57 km
Dubai Aquarium & Underwater Zoo 8.78 km
Burj Khalifa 9 km
The Dubai Fountain 9.13 km
Wild Wadi Waterpark 19.49 km
Burj Al Arab 19.61 km
Ski Dubai 20.71 km
Dubai Miracle Garden 24.08 km
Atlantis Aquaventure Waterpark 25.18 km
Excelsior Hotel Downtown
Superior Room King Excelsior Hotel Downtown
Swimming pool [outdoor] Excelsior Hotel Downtown
Swimming pool [outdoor] Excelsior Hotel Downtown
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Free Wi-Fi

Excelsior Hotel Downtown

Al Rigga Street P. O. Box 29499, Deira, Deira, Dubai, United Arab Emirates, 29499 - See map
Attention

This property is in high demand!

11 travelers have booked today.

  • 150 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Dubai

  • Free Wi-Fi in all rooms!

Cheaper than 97% of all properties in Dubai in the last 24 hoursCompared to 2,523 Dubai properties at Agoda for various dates
Value for money7.3
Distance to city center3 Km
Location rating7.9
Nearest airportDubai International Airport (DXB)
Distance to airport4.2 km

Rooms available at Excelsior Hotel Downtown

Executive Queen Room
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Executive Twin Room
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Superior Room Queen
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
Enter dates to see prices
Executive Room King
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Superior Room King
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Superior Room Twin
...
  • Room size: 28 m²/301 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Executive Suites
...
  • Room size: 36 m²/388 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Executive Room
...
  • Room size: 34 m²/366 ft²
  • Shower
  • 1 king bed or 2 single beds
Enter dates to see prices
Superior Room
...
  • Room size: 28 m²/301 ft²
  • Shower and bathtub
Enter dates to see prices
Superior Room
...
  • Room size: 28 m²/301 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Excelsior Hotel Downtown?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Excelsior Hotel Downtown?

Excelsior Hotel Downtown is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150 AED. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Excelsior Hotel Downtown also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Excelsior Hotel Downtown has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Excelsior Hotel Downtown?

Excelsior Hotel Downtown does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map
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Property ranking|Compared to 2,523 Dubai properties
See all rankings
Cheapest price score
Room comfort score
7.0/10
Service score
7.8/10
Couples review score
8.0/10
Better than
97
%
of Dubai properties
Better than
89
%
of Dubai properties
Better than
88
%
of Dubai properties
Better than
87
%
of Dubai properties
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Overall rating:
7.8
Very good
1,403 reviews
Cleanliness
7.4
Facilities
7.2
Location
7.9
Read all reviews >
More about Excelsior Hotel Downtown

More about Excelsior Hotel Downtown

Excelsior Hotel Downtown, is a contemporary four-star hotel located in Deira in the heart of Dubai. The hotel is placed within walking distance to Al Ghurair Mall, close to famous landmarks and cultural locations such as the city's colorful Spice and Gold Souqs, Dubai Creek, Downtown Dubai, Burj Khalifa, Dubai Mall, and other sightseeing destinations. It is in close proximity to Dubai International Airport within 10 minutes’ drive and Rigga Metro station within 2-minute walk.

The hotel's 139 rooms and suites offer a fresh and modern setting for your business or leisure stay. Enjoy an elegant atmosphere at the restaurants and lobby bar lounge. Unwind and re-energize yourself with all that the spa and fitness center have to offer.

For holidaymakers and families, the hotel makes a perfect base for sightseeing in Dubai. You can shop at state-of-the-art malls or explore old markets and souks. Make use of the hotel complimentary shuttle bus to the beach and malls. When you are back at the hotel, you will be able to enjoy complimentary Wi-Fi to connect with work or personal matters.

Business travelers can make use of the meeting and conference facilities that cater for up to 120 people and take advantage of the business center. When it comes to dining and entertainment, the 6 bars and 2 restaurants of the hotel offer a variety of dining options. During your stay with Excelsior Hotel Downtown, be sure to check out the beauty salon, the newly renovated outdoor swimming pool and the gym.

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Most talked about facilities

Housekeeping
4 mentions
Breakfast
2 mentions
Internet
2 mentions
Food & Dining
1 mention

What they offer

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Continental

Restaurants on site

Bistro Restaurant
Cuisine:International
Menu:Buffet, A-la-carte

Nearby restaurants

Arabic cuisine
Arabic cuisine
Vista Bar and Terrace
5.1 km Arabic, Bar, Contemporary
The Market Place
5.9 km Arabic, Asian, Halal
Al Khayma at Dubai Marine Beach Resort
7.2 km Arabic, Halal, Lebanese
Mediterranean cuisine
Mediterranean cuisine
Samad Al Iraqi Restaurant
550 m Mediterranean, Seafood
Tajin & Tanjiah
3.2 km Mediterranean, Moroccan
Baku Caspian restaurant and cafe
5.1 km Mediterranean
Asian cuisine
Asian cuisine
Al Haj Bundu Khan
550 m Asian, Halal, Pakistani
Medley Restaurant
590 m Asian, Halal, Japanese
Lamesa Restaurant
660 m Asian, Chinese, Filipino

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Excelsior Hotel Downtown from real guests

Overall rating
7.8
Very good
From 1403 reviews
8.4Service
8.2Location
7.8Cleanliness
Agoda Reviews (294)Booking.com Reviews (1109)
Rating via Agoda7.5
/
10
Cleanliness7.4
Facilities7.2
Location7.9
Room comfort and quality7.0
Service7.8
Value for money7.3
High score for Dubai
Rating
9+ Exceptional (51)
8-9 Excellent (16)
7-8 Very Good (17)
6-7 Good (11)
<6 Below Expectation (39)
Time of the year
Mar - May (30)
Jun - Aug (13)
Sep - Nov (34)
Dec - Feb (57)
All guests (294)
All room types
All languages

Show reviews that mention 

Showing 134 verified guest comments
12345
8.8
Excellent
RICARDO from United Arab Emirates
Couple
Double Superior
Stayed 1 night in October 2020

It was a Pleasant Stay.”

The location is perfect. My room is modern and cozy and the bed is very comfortable. The staff are friendly and welcoming especially to Miss Claire of Reception counter. A little more efforts in cleanliness (Housekeeping). But overall, my stay was pleasant. I will definitely book again with Excelsior Downtown Hotel.

Reviewed October 26, 2020

Dear Ricardo, Thank for taking the time to share your review and experience with us. We are grateful for your compliments regarding our location/facilities and you were impressed with the hospitality of our team. Please rest assured that we will address this promptly and properly to our concern department. We will take this into account for possible future improvements. Until your next visit, we hope to see you again soon here as we aim for your perfect rating the next time around. Sincerely yours, Walid Mahmoud

Responded November 17, 2020
Excelsior Hotel Downtown
8.4
Excellent
Ayman from United Arab Emirates
Solo traveler
Superior Room Queen
Stayed 1 night in October 2020

Excellent”

Excelsior Hotel have Very helpful staff all facilities you need at hotel best hotel in his area for its location and price also Thanks Excelsior Team

Reviewed October 12, 2020

Dear Mr. Ayman, Thank you for giving us a great rating and for taking the time to share your feedback. We are delighted to know that you enjoyed your stay with us, and our associates made your visit memorable. We are grateful for your compliments regarding our facilities and location. We look forward to your next visit and we are happy to welcoming you back! Sincerely yours, Walid Mahmoud

Responded October 13, 2020
Excelsior Hotel Downtown
8.7
Excellent
MAHOMED from South Africa
Couple
Stayed 1 night in July 2011

rooms and service great ”

staff very helpfull and lacated in central poit near metro and plenty eating places

the stay was great mabe not the best time to vist dubai as it was very hot and humid .the hotel staff where great and pleansant and always accomadating. location good close to metro station.supermarket and chemist all very close by. all n all the stay was great ,we had breakfast included nice varity every morning

Reviewed September 13, 2011
9.0
Exceptional
ALi from United Arab Emirates
Solo traveler
Superior Room Queen
Stayed 1 night in December 2014

Good location near the restaurant ”

location , selling points & good rate

It was very lovely stay . The hotel located in heart of deira. Near vary of local restaurant serving and the mall.

Reviewed January 06, 2015
10.0
Exceptional
Shayan from Pakistan
Solo traveler
Superior Room King
Stayed 3 nights in April 2019

Exceptional”

I have no words to describe about this luxurious hotel in economical price, excellent, staff was very caring, rooms are big and very clean with completely satisfaction as we compare to other hotels in same location. ALHAMDOLILLAH

Reviewed April 26, 2019

Dear Shayan, Greetings from Excelsior Hotel Downtownj! Thank you for your wonderful review on your recent stay at Excelsior Hotel Downtown. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon. Sincerely yours, Damir Kartal Cluster General Manager

Responded March 01, 2020
Excelsior Hotel Downtown
8.8
Excellent
tariq from Australia
Couple
Superior Room Queen
Stayed 2 nights in February 2018

Great for family ”

Very peaceful and good if you want to bring your families to stay Lobby is very small and rooms are also small in size but generally it's very nice Specially rooftop pool

Reviewed February 13, 2018

Dear Mr. Tariq, Greetings from Excelsior Hotel Downtown! Thank you for taking the time and sharing your comment about the experience during your stay with us. It is our pleasure to note that you have enjoyed your stay and pleased with the provided services. With regards to lobby we are working on it to make it spacious even slightly small. We look forward to welcome you again on your next visit to Dubai. Sincerely yours, Damir Kartal Cluster General Manager

Responded March 03, 2020
Excelsior Hotel Downtown
9.2
Exceptional
Mazin from United Arab Emirates
Solo traveler
Superior Room Twin
Stayed 1 night in October 2020

Perfect”

A place give u the feeling that you are in your home , with a perfect staff especially ( Clair,Ibrahim,Conan),located in one of the most active areas in Dubai,in brief , your stay there will be un-forgettable

Reviewed October 28, 2020

Dear Mazin, Thank you for leaving us a great rating and for taking the time to share your detailed review during your stay. We are delighted to know that you enjoyed your stay with us, and our associates made your visit memorable will certainly share your comments with our team. It is our pleasure to have you and we look forward to welcoming you back soon! Sincerely yours, Walid Mahmoud

Responded November 17, 2020
Excelsior Hotel Downtown
9.2
Exceptional
Bilawal from Kuwait
Solo traveler
Superior Room Queen
Stayed 5 nights in February 2019

Perfect and comfort stay”

I was there for 5 nights, they have comfortable bed, clean washroom, although furniture was not so new but still clean, you get what you pay for. and they have professional staff. loved them all, ready to help you anytime. Good experience

Reviewed March 05, 2019

Dear Bilawal, Greetings from Excelsior Hotel Downtown! Thank you for posting your comments online. It is great to hear that you have enjoyed the service, facilities and the location and our friendly and very helpful staff. Looking forward to welcoming you back at Excelsior Hotel Downtown. Sincerely yours, Damir Kartal Cluster General Manager

Responded March 01, 2020
Excelsior Hotel Downtown
8.8
Excellent
Michal from Poland
Business traveler
Double Superior
Stayed 1 night in September 2020

good price for good quality”

stayed only one night. very nice rexeption personel. at the moment there is renovation in hotel. good loalisation close to metro. good connection with airport. also with terminal 2 by bus. one strange was thing is the high price of local phone calls - 3 snot long connections for 18 dirhams.

Reviewed September 19, 2020

Dear Michal, Thank for taking the time to share your review and experience with us. We are grateful for your compliments regarding our location and you were impressed with the hospitality of our team. Please rest assured that we will address this promptly and properly to our concern department. We will take this into account for possible future improvements. Until your next visit, we hope to see you again soon here as we aim for your perfect rating the next time around. Sincerely yours, Walid Mahmoud

Responded November 17, 2020
Excelsior Hotel Downtown
6.0
Robert from United States
Solo traveler
Superior Room Queen
Stayed 1 night in February 2014

Very overpriced for the hotel. Internet was extra.”

breakfast. close to a bar i like. mall within walking distance.

The hotel was severly overpriced and underfurnished for advertising as a 4.5 star hotel. My door would open freely without a card. You had to pay extra for internet. Bathroom was nothing special. Shower was not good. There was a crack in the tub. I had a view of a brick wall. Windows were fixed and could not be opened. Nowhere in the hotel smelled good. I was severley disappointed in my stay there. The only way i would stay there again was if i could not find another one in the same area.

Reviewed February 13, 2014
9.6
Exceptional
MANJIT from United Arab Emirates
Couple
Superior Room
Stayed 1 night in March 2021

Good experience, Very co-operative staff👍”

Excellent staff, hotel should keep some basic necessary amenities in every room, so that no need call front desk for that amenities (example🪥)

Reviewed March 09, 2021

Dear Manjit, Thank you for giving us a good rating and for taking the time to share your reviews. We are glad to hear that you enjoyed your stay and we are pleased that you found value and hospitality during your stay. We look forward to your next visit and we are happy to welcoming you back! Sincerely yours, Walid Mahmoud

Responded March 09, 2021
Excelsior Hotel Downtown
10.0
Exceptional
Roderick from Philippines
Couple
Superior Room
Stayed 3 nights in September 2019

Relaxing Stay”

Our stay was great but just a small comment on the breakfast. It needs more variety rather than having the same dish every day

Reviewed October 02, 2019

Dear Roderick, Greetings from Excelsior Hotel Downtown! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, with regards to breakfast will do extra variety selection and we value your feedback. We hope you will visit us again. Sincerely yours, Damir Kartal Cluster General Manager

Responded March 01, 2020
Excelsior Hotel Downtown
9.6
Exceptional
ilonah from Philippines
Business traveler
Room Assigned on Arrival
Stayed 1 night in July 2020

Excellent everything ,Thank you ”

Staff are friendly ,good fragrance and clean hotel .Highly recommended this Hotel . i think if im not wrong i visit them 6 times. thank you so much for accommodating.

Reviewed July 31, 2020

Dear Ms. Ilonah, Thank you for giving us a perfect rating and for taking the time to share your feedback. We are delighted to know that you enjoyed your stay with us, and our associates made your visit memorable. We are grateful for your compliments regarding our facilities and location. We look forward to your next visit and we are happy to welcoming you back! Sincerely yours, Walid Mahmoud

Responded October 13, 2020
Excelsior Hotel Downtown
7.7
Very good
Rafael from Japan
Business traveler
Superior Room King
Stayed 1 night in March 2013

comfortable”

very friendly staff, early check in, clean room and comfortable bed

it was very pleasent. I arrived early and the staff let me check in early so i could rest as I arrived early in the morning. Staff was helpful in showing me a map and surrounding area *it could have been better as my reservation included breakfast but I left at 6am. They could not prepare a breakfast box for me because they needed advance notice.

Reviewed April 11, 2013
9.6
Exceptional
SIN from Hong Kong
Solo traveler
Room Assigned on Arrival
Stayed 1 night in September 2019

Exceptional”

The room was clean and new. The hotel was close to a metro station in 10 minutes by walking. The reception staff were nice.

Reviewed January 06, 2020

Dear SIN, Greetings from Excelsior Hotel Downtown! Thank you for posting your comments online. It is great to hear that you have enjoyed the service, facilities and the location and our friendly and very helpful staff. Looking forward to welcoming you back at Excelsior Hotel Downtown. Sincerely yours, Damir Kartal Cluster General Manager

Responded March 01, 2020
Excelsior Hotel Downtown
6.7
Good
ALi from United Arab Emirates
Solo traveler
Superior Room Queen
Stayed 1 night in February 2014

Very lovely stay”

Near the restaurants , clean &quite

I like this hotel . It is very clean . I benefit from the points I like this hotel . It is very clean . I benefit from the points

Reviewed February 17, 2014
8.0
Excellent
Ammad from Pakistan
Business traveler
Stayed 4 nights in June 2015

Good hotel, clean facility, friendly staff”

Good hotel, clean facility, friendly staff

Good hotel, clean facility, friendly staff

Reviewed June 21, 2015
7.7
Very good
Gregory from United States
Business traveler
Stayed 2 nights in October 2010

Service with a smile”

Good restaurant
Nothing really

this was a good hotel in the middle of a busling community within walking distance of many restaurants and shopping areas. i was able to find a barber, a nice place to eat, and an internet cafe all within walking distance. the room was sufficiently large with good accomodations and it catered to my smoking preference. room service was good.

Reviewed January 04, 2011
10.0
Exceptional
OLUWATOSIN from United Arab Emirates
Solo traveler
Superior Room King
Stayed 7 nights in February 2021

Best Hotel In Al Rigga”

I plan to stay in this hotel for 2 days but end up staying for 14 days... Loved it And a big shout out to Abigal.

Reviewed February 11, 2021

Dear Oluwatusin, Thank you for giving us a perfect rating and for taking the time to share your reviews. We are glad to hear that you enjoyed your stay and we are pleased that you found value and hospitality during your stay. We pride ourselves in giving the best possible guest experience We look forward to your next visit and we are happy to welcoming you back! Sincerely yours, Walid Mahmoud

Responded February 28, 2021
Excelsior Hotel Downtown
9.3
Exceptional
Noor from Malaysia
Couple
Stayed 3 nights in March 2015

Ever helpful staff”

Excellant staff, cleanliness and accomodative

Their services are the best you can get

Reviewed March 24, 2015
12345
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