Excelsior Hotel Ernst
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9.3
Exceptional
/10
(321 reviews)See what guests said
See map
9.8
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • Kreuzblume50 m
  • Travelex50 m
  • Cologne Bus Tours50 m
  • Tourist Office50 m
  • Cologne Central Station50 m
  • Seitenportal des romischen Nordtores der CCAA70 m
  • Domfontane70 m
  • Cologne Cathedral (Dom)90 m
  • Roman North Gate100 m
  • Taubenbrunnen100 m
  • Free Wi-Fi

    Excelsior Hotel Ernst

    1-5 Trankgasse, City Center - Old Town, Cologne, Germany, 50667 - See map
    "I really love this hotel, 20m away from the Kolner Dom, employees are welcoming and friendly, loving to help with any request best place with food als..."
    YUNFEI - January 13, 2019
    Exceptional reputation
    Recommended by 97% of guests
    Exceptional cleanliness
    9.5 rating for cleanliness
    Exceptional service
    9.5 rating for service
    Exceptional comfort
    9.1 room quality and comfort
    • 190 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Cologne

    • Free Wi-Fi in all rooms!

    Cheaper than 95% of all properties in Cologne in the last 24 hours

    Compared to 948 Cologne properties at Agoda for various dates

    Property ranking|Compared to 948 Cologne properties
    See all rankings
    Value for money score
    8.9/10
    Location score
    9.8/10
    Service score
    9.5/10
    Cleanliness score
    9.5/10
    Better than
    99
    %
    of Cologne properties
    Better than
    99
    %
    of Cologne properties
    Better than
    99
    %
    of Cologne properties
    Better than
    99
    %
    of Cologne properties
    Value for money8.9
    Distance to city center0km
    Location rating9.8
    Nearest airportCologne Bonn Airport (CGN)
    Distance to airport13.6 km

    Rooms available at Excelsior Hotel Ernst

    9.1
    Exceptional
    Room comfort & quality
    Junior Suite
    Junior Suite
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 2 single beds and 1 king be...
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    Grand Deluxe Double
    Grand Deluxe Double
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Excelsior Suite
    Excelsior Suite
    ...
    • Room size: 80 m²/861 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Superior Single Room
    Superior Single Room
    ...
    • Room size: 25 m²/269 ft²
    • Shower and bathtub
    • 1 single bed
    Enter dates to see prices
    Deluxe Double
    Deluxe Double
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
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    Executive Suite
    Executive Suite
    ...
    • Room size: 60 m²/646 ft²
    • 1 single bed and 1 king bed
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    Suite with Cathedral View
    Suite with Cathedral View
    ...
    • Room size: 45 m²/484 ft²
    • Bathtub
    • 1 queen bed
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    Suite
    Suite
    ...
    • Room size: 45 m²/484 ft²
    • Non-smoking
    • 1 king bed
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    Grand Superior Double Room
    Grand Superior Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Shower
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Superior Double
    Superior Double
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
    Enter dates to see prices

    What people love about Excelsior Hotel Ernst

    • 8.8
      Excellent
      Location

      "So perfect location, perfect cocktails, nice professional staff and service!"

      Anastasia

      |

      December 13, 2018

    • 10.0
      Exceptional
      Location

      "A beautiful hotel in a fantastic location just next to the Dom"

      Olga

      |

      September 27, 2018

    • 10.0
      Exceptional

      "One of the best hotels with fantastic service we've ever been."

      Aidan

      |

      November 3, 2016

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    More about Excelsior Hotel Ernst

    More about Excelsior Hotel Ernst

    10.0
    Exceptional

    "The welcome at the reception is very friendly and warm and y..."

    Nicole

    |

    December 26, 2017

    An overview

    Show less

    Most talked about facilities

    Breakfast
    5 mentions
    Housekeeping
    3 mentions
    Food & Dining
    1 mention
    Internet
    1 mention

    What they offer

    9.6
    Exceptional
    Staff 

    "Older building but in very good modern condition with plenti..."

    Nicola R.

    |

    February 18, 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Asian
    Continental
    Vegetarian
    Vegan
    Full English/Irish
    Gluten-free

    Restaurants on site

    Hanse Stube
    Cuisine:European, French, Mediteranean
    Menu:Buffet
    taku
    Cuisine:Asian, Chinese, Indonesian
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Most helpful reviews for Excelsior Hotel Ernst
    Group
    Stayed 6 nights in July 2019
    Superior Double
    Excellent8.0
    nicenice hotel
    LILIANfrom SingaporeReviewed July 15, 2019
    Couple
    Stayed 2 nights in November 2018
    Superior Double
    Excellent8.8
    The Best Hotel in Köln!I booked the hotel knowing that Excelsior is one of the luxury hotel in köln. I had never thought, that we would get a very very beautiful perfect room with the doom as our direct view from the room (as I requested before although we booked for reduced price!). So perfect location, perfect cocktails, nice professional staff and service! The real 5-Star’ hotel! Excelsior is just the best. Can’t wait for the next reservation! :))
    Anastasiafrom GermanyReviewed December 13, 2018
    Couple
    Stayed 2 nights in April 2019
    Deluxe Double
    Exceptional9.2
    ExceptionalSuperb. Under one min walk from the main central station. Old worldy style yet luxurious and all the mod cons. The free beer and soft drinks and beers in mini bar was a cute touch. Breakfast was a little expensive at euro34.
    jasonfrom United KingdomReviewed April 22, 2019
    Business traveler
    Stayed 4 nights in March 2019
    Exceptional10.0
    BlissThis was my first visit to The Excelsior and it won’t be my last. I loved everything about it and I had the best meal of my life in the restaurant. The staff were friendly and efficient. I couldn’t fault it in any way.
    Amandafrom United KingdomReviewed April 02, 2019
    Couple
    Stayed 1 night in April 2019
    Superior Double
    Exceptional10.0
    Very good for everythingGood, very good, the best.
    ChonWaifrom MacauReviewed May 25, 2019

    Reviews of Excelsior Hotel Ernst from real guests

    Overall rating
    9.3
    Exceptional
    From 1108 reviews
    Provided by verified guests of
    Agoda Reviews (321)Booking.com Reviews (787)
    Rating via Agoda9.3
    /
    10
    Exceptional
    Cleanliness9.5
    Facilities9.0
    Location9.8
    Room comfort and quality9.1
    Service9.5
    Value for money8.9
    High score for Cologne
    Rating
    9+ Exceptional (102)
    8-9 Excellent (17)
    7-8 Very Good (8)
    6-7 Good (2)
    <6 Below Expectation (3)
    Time of the year
    Mar - May (21)
    Jun - Aug (20)
    Sep - Nov (45)
    Dec - Feb (46)
    All guests (321)
    All room types
    All languages
    Showing 132 verified guest comments
    12345
    8.0
    Excellent
    LILIAN from Singapore
    Group
    Superior Double
    Stayed 6 nights in July 2019

    nice”

    nice hotel

    Reviewed July 15, 2019

    Dear Lilian, Thank you very much for choosing the Excelsior Hotel Ernst during your recent journey. We appreciate that you have taken the time to share your rating here on agoda.com and we are delighted to see that you enjoyed your stay in Cologne. It would be our pleasure to welcome you back in the future. Kind regards, Henning Matthiesen Managing Director

    Responded July 16, 2019
    Excelsior Hotel Ernst
    8.8
    Excellent
    Anastasia from Germany
    Couple
    Superior Double
    Stayed 2 nights in November 2018

    The Best Hotel in Köln!”

    I booked the hotel knowing that Excelsior is one of the luxury hotel in köln. I had never thought, that we would get a very very beautiful perfect room with the doom as our direct view from the room (as I requested before although we booked for reduced price!). So perfect location, perfect cocktails, nice professional staff and service! The real 5-Star’ hotel! Excelsior is just the best. Can’t wait for the next reservation! :))

    Reviewed December 13, 2018

    Dear Anastasia, First of all, I would like to thank you very much for visiting our hotel and for taking the time to share your positive impressions with us. We are delighted to read that you enjoyed our services and your chosen room category that much, indeed these are wonderful rooms to stay in with a fantastic view. With great pleasure we have shared your feedback with the entire team. We do look forward to welcome you again in the future. Kind regards, Henning Matthiesen Managing Director

    Responded December 17, 2018
    Excelsior Hotel Ernst
    9.2
    Exceptional
    jason from United Kingdom
    Couple
    Deluxe Double
    Stayed 2 nights in April 2019

    Exceptional”

    Superb. Under one min walk from the main central station. Old worldy style yet luxurious and all the mod cons. The free beer and soft drinks and beers in mini bar was a cute touch. Breakfast was a little expensive at euro34.

    Reviewed April 22, 2019

    Dear Jason Thank you for your time to share your feedback with us. We are indeed very fortunate with our location and are very proud of combining modern features with classic, elegant style. How lovely to hear that we manage to amaze you from front desk to doorman. We have read your remark regarding the breakfast pricing and understand a certain price sensitivity. Nevertheless, a good food quality is a costly service which in reverse we would have to reflect on the breakfast rate. It would be our pleasure to welcome you back in Cologne soon. Kind regards Henning Matthiesen Managing Director

    Responded April 25, 2019
    Excelsior Hotel Ernst
    10.0
    Exceptional
    Amanda from United Kingdom
    Business traveler
    Stayed 4 nights in March 2019

    Bliss”

    This was my first visit to The Excelsior and it won’t be my last. I loved everything about it and I had the best meal of my life in the restaurant. The staff were friendly and efficient. I couldn’t fault it in any way.

    Reviewed April 02, 2019

    Dear Amanda thank you for taking the time to share your experience following your recent visit. With great pleasure we have shared your feedback with the entire team. Furthermore, we would like to thank you for your comments about our wonderful staff and food quality. It is always a pleasure to read and share such great feedback. We appreciate your comments and are delighted that you had an enjoyable stay with us. We hope that we will have the opportunity to welcome you again in the future. Kind regards Henning Matthiesen Managing Director

    Responded April 04, 2019
    Excelsior Hotel Ernst
    10.0
    Exceptional
    ChonWai from Macau
    Couple
    Superior Double
    Stayed 1 night in April 2019

    Very good for everything”

    Good, very good, the best.

    Reviewed May 25, 2019

    Dear ChonWai, Thank you very much for choosing the Excelsior Hotel Ernst for your recent stay in Cologne and for sharing your feedback here on agoda.com. It is a pleasure to see that you were pleased by our facilities and services and that you had an enjoyable time. We hope that we will be able to welcome you again in the not too distant future. Kind regards, Henning Matthiesen Managing Director

    Responded May 31, 2019
    Excelsior Hotel Ernst
    10.0
    Exceptional
    AROON from Thailand
    Family with young children
    Deluxe Double
    Stayed 2 nights in April 2019

    Best hotel in Cologne”

    Hotel locates just next to the Dom.

    Reviewed May 07, 2019

    Dear AROON Thank you for taking the time to share your experience following your recent visit. We are indeed very fortunate with our location right in the heart of Cologne. We appreciate your comment and will be happy to share it with the whole team. We do look forward to welcoming you back on many more occasions. Kind regards Henning Matthiesen Managing Director

    Responded May 07, 2019
    Excelsior Hotel Ernst
    10.0
    Exceptional
    sasithorn from Thailand
    Business traveler
    Superior Double
    Stayed 2 nights in April 2019

    Best service, facilities are very luxury and high quality. Staffs are kind and informative ”

    Best location in Cologne. Would definitely like to come back and stay at the Excelsior Hotel Ernst

    Reviewed April 30, 2019

    Dear sasithorn Thank you for taking the time to share your experience following your recent visit. We are indeed very fortunate with our location and are very proud of combining modern features with classic, elegant style. We appreciate your comment and will be happy to share it with the whole team. We do look forward to welcoming you back on many more occasions. Kind regards Henning Matthiesen Managing Director

    Responded May 03, 2019
    Excelsior Hotel Ernst
    10.0
    Exceptional
    Iain from United Kingdom
    Couple
    Superior Double
    Stayed 2 nights in April 2018

    Just outstanding”

    From the chamber maids to the hotel manager the warmth is so appreciated. The location directly across from the Cathedral and the close proximity to shopping are icing on the cake. Congratulations to the whole team

    Reviewed April 27, 2018
    8.8
    Excellent
    Suzie from Ireland
    Family with young children
    Grand Deluxe Double
    Stayed 2 nights in December 2018

    Gorgeous hotel ”

    Amazing service and wonderful location right in the old town. Staff were all excellent. The hotel just misses more lounge areas for guests, the bar is always packed and restaurants don’t open until the evening so there is nowhere to go if you want to eat during the day which we did with the baby.

    Reviewed December 17, 2018

    Dear Suzie, thank you very much for staying at the Excelsior Hotel Ernst and for sharing your feedback with us. We are very happy that you enjoyed your stay with us. Your feedback is most encouraging in our quest for quality and highest standards of service. We appreciate your comment regarding the missing lounge areas and are happy to share it with the whole team. On behalf of the entire team we do hope that we will be able to welcome you again in the future. Kind regards, Henning Matthiesen Managing Director

    Responded December 17, 2018
    Excelsior Hotel Ernst
    10.0
    Exceptional
    Henry
    Solo traveler
    Stayed 2 nights in November 2018

    Perfection”

    I often stayed at the Excelsior Hotel Ernst before and they never disappointed me. You notice that it's a privately owned palace hotel. And they still have classic single rooms. I just love it! A big plus is the smokers lounge as I smoke cigars.

    Reviewed November 10, 2018

    Dear Henry, thank you very much for choosing the Excelsior Hotel Ernst again. It has been our pleasure to have you with us and we are more than happy that you enjoyed your stay that much. We are very delighted about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us! We look forward to seeing you on your next trip to Cologne! Kind regards, Henning Matthiesen Managing Director

    Responded November 12, 2018
    Excelsior Hotel Ernst
    10.0
    Exceptional
    Adam from United States
    Couple
    Superior Double
    Stayed 2 nights in October 2018

    Exceptional”

    I feel like my review will just blend in with all of the other amazing reviews but I have to comment. The place was a super big surprise to us from the second we pulled up. For some reason, we expected only a half decent place but these guys went above and beyond the second we walked in. We were immediately greeted by the valet gentleman who wouldn't allow me to lift my own bag (So nice!) and the gentleman that checked us in was amazing as well. Took the time to give us a map and make some recommendations right away and he was so happy to do it! I also had a package mailed here and they had it up front waiting for me. The bellman was one of the best parts. Recommended a great place for dinner. I just have to say from front to back, the PEOPLE of this hotel made the difference. SO HARD to find that kind of service in the states. We left Koln with an excellent taste in our mouths mainly because of this hotel.

    Reviewed October 10, 2018

    Dear Adam, thank you very much for choosing us as your place to stay in Cologne and for sharing your feedback here with us. Your review is a wonderful motivation to us! We always strive to create a special experience for each guest and are delighted that we managed to do so during your visit. It has been our pleasure to have you with us and we are more than happy that you enjoyed your stay that much. We are very delighted about your positive evaluation and we will share your compliments with the entire team. It would be our pleasure to welcome you back in our hotel soon. Kind regards, Henning Matthiesen Managing Director

    Responded October 10, 2018
    Excelsior Hotel Ernst
    10.0
    Exceptional
    Olga from United Kingdom
    Group
    Deluxe Double
    Stayed 3 nights in September 2018

    Truly superb customer experience ”

    A beautiful hotel in a fantastic location just next to the Dom.All of the staff showed a real understanding of what it means to deliver an outstanding us timer experience.Loved sitting in the piano bar at the end of each busy days sightseeing-lovely music and very attentive service.

    Reviewed September 27, 2018

    Dear Olga, thank you for taking the time to share your feedback following your recent stay at the Excelsior Hotel Ernst. Your feedback is most encouraging in our quest for quality and highest standards of service. We are indeed very fortunate with our location right in the heart of Cologne. Furthermore we are very happy that you felt so welcome and we have passed on your compliments to our whole team. This is a great motivation to all of us. We hope to welcome you back in our hotel very soon. Kind regards, Henning Matthiesen Managing Director

    Responded October 24, 2018
    Excelsior Hotel Ernst
    9.2
    Exceptional
    Charlotte from United Kingdom
    Couple
    Grand Deluxe Double
    Stayed 2 nights in February 2019

    Superb Location”

    Great location, food and cocktails lovely. The rooms are spacious and clean. The staff are really lovely too.

    Reviewed June 25, 2019

    Dear Charlotte Thank you for taking the time to share your experience following your recent visit. We appreciate your comment and will be happy to share it with the whole team. Your kind review is exactly the type of experience we strive to create for each guest and I am delighted to hear that we were able to create lasting memories for you. We do look forward to welcome you again in the future. Kind regards Henning Matthiesen Managing Director

    Responded June 26, 2019
    Excelsior Hotel Ernst
    10.0
    Exceptional
    YUNFEI from Hong Kong
    Solo traveler
    Superior Double
    Stayed 1 night in January 2019

    Amazing hotel best location”

    I really love this hotel, 20m away from the Kolner Dom, employees are welcoming and friendly, loving to help with any request best place with food also.

    Reviewed January 13, 2019

    Dear YUNFEI thank you very much for taking the time to share your kind feedback here with us. We always strive to create individual moments for our guests and are delighted that you had such a pleasant stay with us. Rest assured that we have shared your lovely feedback with the entire team. On behalf of the entire team we do hope that we will be able to welcome you again in the future. Kind regards, Henning Matthiesen Managing Director

    Responded January 14, 2019
    Excelsior Hotel Ernst
    10.0
    Exceptional
    Iain from United Kingdom
    Couple
    Superior Double
    Stayed 2 nights in October 2018

    Perfection of”

    This is how all hotels should be run. Staff, rooms, surroundings and ambience, eye for detail, all perfect

    Reviewed October 25, 2018

    Dear Iain, thank you very much for sharing your feedback with us after staying at the Excelsior Hotel Ernst. We appreciate your lovely comment and are very delighted to hear that you enjoyed your stay with us that much. Rest assured that we have shared your kind feedback with the entire team. On behalf of the entire team we do hope that we will be able to welcome you again in the future. Kind regards, Henning Matthiesen Managing Director

    Responded October 26, 2018
    Excelsior Hotel Ernst
    10.0
    Exceptional
    Iain from United Kingdom
    Couple
    Stayed 2 nights in October 2018

    Outstanding”

    Highest standards. Detail is everywhere even down to fresh honey at breakfast from the comb which is located in the beehives in the roof

    Reviewed October 22, 2018

    Dear Iain, thank you very much for choosing the Excelsior Hotel Ernst. Rest assured that we have shared your lovely review with the entire team. What a wonderful motivation to all of us. It is always a pleasure to read and share such great feedback. We do look forward to welcoming you back on many more occasions. Kind regards, Henning Matthiesen Managing Director

    Responded October 24, 2018
    Excelsior Hotel Ernst
    8.4
    Excellent
    Gernot from Germany
    Solo traveler
    Stayed 2 nights in July 2018

    Five Stars - two categories of rooms”

    Important to know: The hotel offers two categories of rooms: renovated and not renovated. Not renovated rooms are spacious and offer complementary minibar (beer and soft drinks) but NO AIRCONDITION. So double check, what kind of room you book! Staff very friendly!

    Reviewed July 09, 2018
    10.0
    Exceptional
    Victoria from United States
    Couple
    Grand Deluxe Double
    Stayed 3 nights in April 2018

    Exceptional”

    Love Excelsior Hotel Ernst and stay here whenever I'm in Cologne. Property is gorgeous, well-maintained and excellent location. Staff is courteous, helpful and goes above and beyond to ensure a pleasant, relaxing stay regardless of the reason for travel.

    Reviewed April 25, 2018
    10.0
    Exceptional
    Anne from Australia
    Couple
    Superior Double
    Stayed 3 nights in December 2017

    Amazing hotel”

    From the moment we arrived, we were blown away by the attentive friendly staff, the beautiful hotel and fantastic location right next to the cathedral and walking distance to everything. We were there for nye and the fireworks from our balcony were amazing. Nothing was too much trouble for staff and the added touch of complimentary bar fridge (beer, water, juice) was lovely. Decor was beautiful and the luxurious linen and comfortable cozy bed just heavenly. The sauna was great too. Loved our stay and look forward to returning

    Reviewed January 02, 2018

    Dear Anne, Thank you for taking the time to write such an extensive and wonderful review about your recent stay. We are delighted that you decided to start the New Year here at the Excelsior Hotel Ernst and that we were able to blow you away. This is exactly the type of experience we strive to create for each and every guest and we are pleased that we managed to do so during your stay. It was a great pleasure to share your feedback with the entire team! We do hope that we will have the opportunity to welcome you again in the future. With warm regards Henning Matthiesen Managing Director

    Responded January 05, 2018
    Excelsior Hotel Ernst
    10.0
    Exceptional
    Nicole from Germany
    Business traveler
    Grand Deluxe Double
    Stayed 1 night in December 2017

    Exceptional”

    Outstanding experience! Where shall I start? The welcome at the reception is very friendly and warm and your wish is their command. I loved my room. Everything is high quality standard and exquisitely arranged. It’s a real pleasure to stay here. Since the hotel is in the heart of College restaurants and shopping is at hand. I‘ll be back soon.

    Reviewed December 26, 2017

    Dear Nicole, Thank you for choosing the Excelsior Hotel Ernst. We appreciate your kind feedback and are delighted that we managed to exceed your expectations. Rest assured that we have shared your wonderful comments with the entire team. It would be a great pleasure to welcome you again in the not too distant future. With warm regards Henning Matthiesen Managing Director

    Responded January 05, 2018
    Excelsior Hotel Ernst
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    • Exceptional location
    • Cologne Cathedral
    • Koln Hbf Train Station is within 0.19 km