This property is in high demand!
4 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Large room with wide spaces, it was a great experience
Hotel location is so close to the subway.
The hotel staffs are very attentive.
Airport connectivity

Free Wi-Fi
Pool with view
Car park
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
4 travelers have booked today.
Based on 89 verified reviews
9.4
9.3
9.2
9.2
8.7
8.0
Nearest transportation options
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Centrale FS Subway Station is within 0.14 km
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Milano Centrale Railway Station is within 0.37 km
Location rating score
There are 158 places in walking distance!
| Value for money | 8.7 |
| Location rating | 9.2 |
| Nearest airport | Milan Linate Airport (LIN) |
| Distance to airport | 6.7 km |
4 bedrooms
4 bathrooms
Nature view
3 bathrooms
9.0
Exceptional
Outdoor view
2 bathrooms
2 bathrooms
City view
10.0
Exceptional
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan has car park onsite and nearby for guest visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
While remaining at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, kick start your getaway by discovering the nearest destinations that are within close proximity to the property which include Pirelli Tower, Piazza Duca d'Aosta, and La Mela Reintegrata.
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan's policy concerning children's bedding considers guests age 12 years and older as adults, and therefore requires an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan's most popular month where verified visitors have stayed the most is in July.
The typical room rate for Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan in the past month is 498.19 EUR, compared to city's average of 160.78 EUR.
62.0% of our verified customer assessments have given an optimistic review and remarks about this property's view. You can look up on more detailed customer reviews, and comments for Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan down in the review section.
Verified solo travelers that have stayed at this property have given Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan an average rating of 9.2. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the specified hours may be charged an additional fee.
Wake up to an exceptional continental and buffet breakfast at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan. Customers can enjoy breakfast offered with an additional charge of 45 EUR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the property.

Experience Elegance at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Nestled in the heart of Milan, the Excelsior Hotel Gallia offers a perfect blend of timeless luxury and modern sophistication. Just a 20-minute drive from the airport, this prestigious hotel provides effortless access to the city's vibrant fashion, design, and cultural scenes. Guests can indulge in the hotel's refined amenities and impeccable service, making every stay a memorable experience.
Designed for comfort and convenience, the hotel welcomes guests with a check-in time from 3:00 PM and a check-out until 12:00 PM, ensuring a relaxed and flexible stay. Families traveling with children will appreciate the friendly child policy, allowing children aged 3 to 11 to stay free of charge. Whether visiting for business or leisure, Excelsior Hotel Gallia promises a luxurious retreat in the heart of Milan.
Elegant Bar Experience at Excelsior Hotel Gallia, Milan
Discover the sophisticated ambiance of the hotel’s exquisite bar, a perfect spot to unwind and socialize in style. Whether you're seeking a refreshing cocktail after a day exploring Milan or a quiet place to enjoy a nightcap, the bar offers an inviting atmosphere complemented by an extensive selection of drinks. Its chic decor and attentive service create an ideal setting for both casual gatherings and special occasions.
Immerse yourself in the vibrant nightlife of Milan with the bar's expertly crafted beverages and signature cocktails. Whether you prefer classic spirits or innovative mixes, the bar provides a luxurious experience that enhances your stay. With its stylish environment and warm hospitality, the bar at Excelsior Hotel Gallia promises memorable evenings filled with elegance and comfort.
Unwind and Stay Active at Excelsior Hotel Gallia's State-of-the-Art Sports Facilities
At Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, you can indulge in a range of sports and wellness activities without leaving the comfort of the hotel. Dive into the refreshing waters of the indoor pool, where you can swim laps or simply relax and unwind. The pool is surrounded by elegant decor and offers a tranquil ambiance for a rejuvenating experience.
For those looking to stay fit and active, the hotel boasts a modern fitness center equipped with state-of-the-art exercise machines and equipment. Whether you prefer cardio workouts or strength training, you'll find everything you need to maintain your fitness routine. The 24-hour fitness center ensures that you can exercise at any time that suits you best, allowing for flexibility in your schedule.
After a workout or swim, head over to the poolside bar to quench your thirst and enjoy a refreshing beverage. Sip on a delicious cocktail or indulge in a healthy smoothie while basking in the sun and taking in the stunning views of Milan.
Excelsior Hotel Gallia's sports facilities are designed to cater to both relaxation and fitness needs, providing guests with the perfect balance during their stay. Whether you want to unwind by the pool, stay active at the fitness center, or simply enjoy a drink at the poolside bar, this luxurious hotel has everything you need to make your stay in Milan truly memorable.
Exceptional Convenience Facilities at Excelsior Hotel Gallia, Milan
Experience unparalleled comfort and ease during your stay at Excelsior Hotel Gallia, Milan, with a range of top-notch convenience facilities designed to cater to your every need. Enjoy the luxury of 24-hour room service, ensuring you can indulge in delicious meals or refreshments at any time of the day or night, right from the comfort of your room. For added security and peace of mind, the hotel offers safety deposit boxes, allowing you to securely store your valuables while exploring the vibrant city of Milan.
The hotel also features attentive daily housekeeping to keep your accommodations pristine and inviting, along with a dedicated concierge service ready to assist with any requests or arrangements. For your convenience, there is an on-site laundromat, making it easy to refresh your wardrobe without leaving the hotel. Whether you're traveling for business or leisure, these thoughtful facilities ensure a seamless and enjoyable stay at this luxurious Milan hotel.
Seamless Transportation at Excelsior Hotel Gallia, Milan
Excelsior Hotel Gallia offers guests the convenience of onsite car parking, making it easy to explore Milan at your own pace. Whether arriving by car or planning to rent one during your stay, the hotel’s secure parking facilities ensure a hassle-free experience. This premium amenity allows guests to enjoy the city’s attractions without worrying about parking logistics.
For those seeking mobility and independence, the hotel also provides car hire services, enabling guests to effortlessly rent a vehicle tailored to their needs. This seamless integration of transportation options ensures that visitors can comfortably navigate Milan’s vibrant streets, whether for business or leisure, all while enjoying the luxury and convenience that the hotel’s prime location and facilities offer.
Luxurious Comfort and Modern Amenities at Excelsior Hotel Gallia, Milan
Experience unmatched comfort in the elegantly appointed rooms of Excelsior Hotel Gallia, where every detail is designed for your convenience. Each room features air conditioning to ensure a perfectly climate-controlled environment, complemented by plush linens and soft towels that add a touch of luxury. For your relaxation, enjoy the presence of cozy bathrobes and a hair dryer, making your stay even more comfortable. Stay entertained with a flat-screen television equipped with satellite and cable channels, while a mini bar and complimentary tea provide delightful options for refreshments throughout your stay.
Step out onto your private balcony or terrace to take in the stunning views of Milan, creating a serene retreat after a day of exploring the city. Modern amenities such as a coffee/tea maker and high-quality toiletries are thoughtfully provided to enhance your comfort. Whether you're here for business or leisure, the thoughtfully curated room facilities at Excelsior Hotel Gallia ensure a luxurious and convenient experience, making your stay in Milan truly unforgettable.
Exquisite Dining Experience at Excelsior Hotel Gallia, Milan
Indulge in a diverse array of culinary delights at the Excelsior Hotel Gallia, Milan, where impeccable dining options are available around the clock. Guests can enjoy the convenience of 24-hour room service, allowing for a leisurely meal in the comfort of their own room at any hour. Each morning, start your day with a sumptuous breakfast buffet or a classic continental breakfast, meticulously prepared to energize you for a day of exploration in Milan.
The hotel also caters to guests with specific dietary preferences and religious requirements, featuring dedicated halal and kosher restaurants that uphold the highest standards of quality and authenticity. Whether you’re seeking a relaxing breakfast or a late-night snack, the hotel’s dining facilities promise a sophisticated and inclusive culinary experience, ensuring every guest’s needs are thoughtfully met.
Luxurious Room Options at Excelsior Hotel Gallia, Milan
Discover an array of exquisite room types at Excelsior Hotel Gallia, a Luxury Collection Hotel in Milan, designed to cater to every guest's desire for comfort and elegance. From the cozy 26-square-meter Premium Guest Room with a plush King Bed to the spacious 36-square-meter Guest Room with a stunning Piazza view, each room promises a refined stay. For those seeking extra space, the Prestige Twin and Prestige King rooms offer 32 and 30 square meters respectively, featuring stylish layouts with either two Single Beds or a King Bed.
For guests desiring panoramic vistas and luxurious living, the hotel features a range of suites including the 50-square-meter Executive Suite, the 54-square-meter Panoramic Suite with Piazza views, and the majestic 70-square-meter Signature Suite. For ultimate indulgence, the Gallia Presidential Suite spans 120 square meters, offering a one-bedroom haven with breathtaking Piazza views. Larger groups and families can opt for the 2 Bedroom Suites, such as the 102-square-meter Piazza View Suite or the 95-square-meter Atelier Two Bedroom Suite, both providing ample space and comfort. Booking these rooms through Agoda guarantees you the best prices and a seamless, hassle-free experience, ensuring your stay in Milan is truly unforgettable.
Stazione Centrale: Milan's Vibrant Transportation Hub
Stazione Centrale, also known as Milan Central Station, is a bustling transportation hub located in the heart of Milan, Italy. This majestic railway station is not only a gateway to the city but also a destination in itself. With its grand architecture and impressive size, Stazione Centrale is considered one of the most beautiful train stations in the world.
As you step inside, you'll be greeted by a stunning blend of marble, intricate decorations, and soaring ceilings. The station's main hall, known as the Piazza Duca d'Aosta, is a sight to behold, with its grandeur and elegance. Stazione Centrale is not just a transportation hub; it's a shopping paradise too. The station is home to a wide range of shops, boutiques, and restaurants, making it a perfect place to indulge in some retail therapy or enjoy a delicious meal.
Beyond its architectural beauty and shopping delights, Stazione Centrale also serves as a convenient starting point for exploring Milan. From here, you can easily access various attractions, such as the iconic Duomo di Milano, the historic Brera district, and the vibrant Navigli canals. The station is also well-connected to other cities in Italy and Europe, making it an ideal base for day trips to nearby destinations.
Whether you're a history buff, a shopaholic, or a traveler seeking convenience, Stazione Centrale offers a captivating experience that shouldn't be missed. With its impressive architecture, shopping opportunities, and easy access to Milan's top attractions, this transportation hub is a must-visit when exploring the vibrant city of Milan.
Convenient Transportation Options from Milan Airports to Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan is a prestigious hotel located in the heart of Milan, Italy, near Stazione Centrale. When it comes to reaching this luxurious destination from the nearby airports, travelers have several convenient transportation options to choose from.
If you arrive at Milan Malpensa Airport, the most common way to reach Excelsior Hotel Gallia is by taking a taxi or a private car. The journey takes approximately 45 minutes, depending on the traffic. Alternatively, you can opt for the Malpensa Express train, which connects the airport to Milano Centrale, the main train station in Milan. From Milano Centrale, it's just a short walk to Excelsior Hotel Gallia.
For those arriving at Milan Linate Airport, the easiest and quickest way to reach the hotel is by taking a taxi or a private car. The journey typically takes around 20 minutes, depending on the traffic. Another option is to use public transportation. You can take the bus to Milano Centrale and then walk to the hotel, or you can take a taxi or a private car directly from the airport.
No matter which airport you arrive at, Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan offers a convenient and luxurious base for your stay in Milan. With its prime location near Stazione Centrale and various transportation options, reaching this exquisite hotel is a breeze, allowing you to start your Milan adventure in style and comfort.
Discover the Vibrant Surroundings of Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, is ideally located near several prominent landmarks and attractions, offering guests a truly immersive experience in the heart of Milan. Just a stone's throw away from the hotel, you'll find the iconic Milano Centrale, a magnificent railway station that showcases stunning architecture and serves as a major transportation hub for the city. Its grandeur and historical significance make it a must-visit landmark for history enthusiasts and architecture lovers alike.
Another notable attraction nearby is the Tonale, a charming neighborhood known for its vibrant atmosphere and bustling streets. Here, visitors can explore a myriad of shops, boutiques, and restaurants, offering a taste of authentic Milanese culture. Whether you're looking to indulge in some retail therapy or savor delectable Italian cuisine, Tonale promises to delight your senses and provide an unforgettable experience.
Additionally, just a short distance from the hotel is the Torre Diamante, a striking skyscraper that dominates Milan's skyline. This architectural marvel offers panoramic views of the city, providing a unique perspective of Milan's beauty and charm. A visit to Torre Diamante is a must for those seeking breathtaking vistas and an opportunity to capture stunning photographs.
With its prime location near these landmarks and attractions, Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, ensures that guests have easy access to the best of what Milan has to offer. Whether you're a history buff, a food enthusiast, or a lover of stunning city views, this hotel's surroundings have something to captivate every traveler's interest.
Convenient Public Transport Stations Near Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan is strategically located near several public transport stations, making it a convenient choice for travelers looking to explore the city. Just a short walk away from the hotel, guests will find Caiazzo Metro Station, Caiazzo Bus Station, Loreto Subway Station, Zara Subway Station, Sondrio Subway Station, Milano Centrale Railway Station, Pasteur Subway Station, and Centrale FS Subway Station.
With these transport options at your doorstep, navigating Milan is a breeze. Caiazzo Metro Station and Caiazzo Bus Station provide easy access to various parts of the city, allowing you to explore popular attractions such as the iconic Duomo di Milano and the historic Sforza Castle. Loreto Subway Station, Zara Subway Station, and Sondrio Subway Station are also nearby, connecting you to the city's extensive subway network, making it convenient to reach places like the fashionable shopping district of Via Montenapoleone and the vibrant Navigli canals.
For those arriving or departing by train, Milano Centrale Railway Station is within walking distance from the hotel, providing excellent connectivity to other Italian cities and neighboring countries. Additionally, Pasteur Subway Station and Centrale FS Subway Station are just minutes away, offering further convenience for travelers exploring Milan. Whether you're here for business or leisure, Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan's proximity to these public transport stations ensures that you can easily explore all that the city has to offer.
A Culinary Paradise at Your Doorstep
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan offers guests an unparalleled dining experience with a wide array of exceptional restaurants right at its doorstep. Just a short stroll away, you'll find Mercato Centrale Milano, a vibrant food hall showcasing the best of Italian cuisine. Indulge in delicious pasta dishes at miscusi Stazione Centrale or satisfy your cravings for authentic Italian flavors at Osteria Mamma Rosa. For those seeking Asian cuisine, Ta-Hua and MU Dimsum are must-visit destinations. If you're in the mood for a cozy café, Crazy Cat Cafe is the perfect spot to enjoy a cup of coffee and a sweet treat. For a taste of traditional Milanese cuisine, head to Il Mannarino Tenca or Baldassarre. And if you're craving Japanese fare, Ristorante Sagami is the place to be. With such a diverse range of culinary options, Excelsior Hotel Gallia ensures that every palate is catered to.
Shop 'til you Drop at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Located in the heart of Milan, Excelsior Hotel Gallia offers easy access to some of the city's most renowned shopping landmarks. Just a short stroll away, you'll find Dulcipedia, a charming boutique filled with delectable sweets and pastries. Indulge in the finest Italian chocolates and traditional treats, perfect for satisfying your sweet tooth. For those in search of unique home decor and furnishings, DB Living is a must-visit. Discover a curated collection of stylish and contemporary pieces that will elevate your living space. If fashion is your passion, head to Domino, a trendy boutique offering a carefully curated selection of clothing and accessories from both established and emerging designers. And for those looking for the perfect gift or souvenir, Anthias Shop is a treasure trove of handmade crafts, artisanal products, and one-of-a-kind trinkets. With Excelsior Hotel Gallia as your base, you'll have the opportunity to explore these shopping landmarks and experience the vibrant shopping scene of Milan.
Luxury and Elegance at an Unbeatable Price
Experience the epitome of luxury and elegance at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, without breaking the bank. With an average room price of $654, this opulent hotel offers an exceptional value for discerning travelers seeking an unforgettable stay in the heart of Milan.
Compared to the average price of a hotel room in Milan, which stands at $234, Excelsior Hotel Gallia provides an unparalleled experience at a competitive price. Indulge in the lavishness of this 5-star accommodation and immerse yourself in the city's vibrant culture, all while enjoying world-class amenities and impeccable service. From the moment you step into the grand lobby adorned with exquisite artwork and elegant furnishings, you will be captivated by the hotel's timeless charm and attention to detail.
Whether you are traveling for business or pleasure, Excelsior Hotel Gallia offers a range of room options to suit every need and budget. From the beautifully appointed Classic rooms to the luxurious Signature Suites, each accommodation exudes sophistication and style. Pamper yourself with the finest linens, plush bedding, and modern amenities, ensuring a restful and rejuvenating stay.
Don't miss the opportunity to experience the pinnacle of luxury at Excelsior Hotel Gallia, where exceptional service, exquisite design, and unbeatable prices come together to create an unforgettable stay in Milan.
Excellent Hotel with Great Service and Delicious Breakfast
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, is a truly exceptional hotel that offers an unforgettable experience for its guests. With its top-notch service and luxurious amenities, it's no wonder that this hotel has received rave reviews from its satisfied customers.
One of the standout features of this hotel is its impeccable service. Guests have praised the staff for their friendliness and attentiveness, ensuring that every need is met. From the moment you step into the hotel, you'll be greeted with a warm welcome and made to feel like a VIP throughout your stay. Whether it's arranging transportation or providing recommendations for local attractions, the staff goes above and beyond to ensure a memorable stay.
Another highlight of this hotel is the delicious breakfast offered. Guests have raved about the wide variety of options available, from fresh pastries to cooked-to-order dishes. The quality of the food is exceptional, and the dining experience is made even more enjoyable by the elegant and stylish setting of the breakfast area.
In addition to the outstanding service and delectable breakfast, guests have also praised the hotel's cleanliness and comfort. The rooms are spacious, well-maintained, and equipped with all the necessary amenities for a relaxing stay. The hotel's location is also a plus, with easy access to the city's attractions and the added convenience of complimentary Maserati transport to the Duomo.
Overall, Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, exceeds expectations in every aspect. With its exceptional service, delicious breakfast, and luxurious accommodations, it's the perfect choice for a memorable stay in Milan. Whether you're visiting for business or leisure, this hotel will undoubtedly leave a lasting impression.
Exceptional Customer Ratings for Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, has received exceptional customer ratings across various categories, making it a top choice for discerning travelers. With an impressive overall rating of 9.1, guests consistently praise the hotel for its exceptional service, luxurious facilities, and outstanding dining options.
One of the standout features of Excelsior Hotel Gallia is its impeccable staff performance, which has earned a remarkable rating of 9.2. Guests have consistently commended the hotel's attentive and friendly staff, who go above and beyond to ensure a memorable stay. From the moment you step into the hotel, you can expect to be greeted with warm smiles and personalized service, making you feel truly valued and cared for.
The hotel's facilities also receive high praise, with a rating of 9.2. Excelsior Hotel Gallia boasts state-of-the-art amenities, including a stunning rooftop spa and wellness center, a fully-equipped fitness center, and a luxurious indoor swimming pool. Whether you're looking to relax and rejuvenate or maintain your fitness routine, the hotel has everything you need to make your stay truly indulgent.
Furthermore, the food and dining options at Excelsior Hotel Gallia have been highly rated by guests, with a score of 9.0. The hotel offers an array of culinary experiences, ranging from Michelin-starred dining to casual cafes and bars. Guests can savor exquisite Italian cuisine, indulge in international flavors, or simply enjoy a refreshing cocktail while taking in panoramic views of the city.
In addition to these outstanding ratings, Excelsior Hotel Gallia also scores impressively in terms of cleanliness, location, and overall comfort. With a rating of 9.3 for cleanliness, guests can expect their rooms and public areas to be impeccably maintained. The hotel's prime location in the heart of Milan, combined with a rating of 9.0 for location, ensures easy access to the city's top attractions and shopping districts. Lastly, with a comfort rating of 8.0, guests can relax in well-appointed rooms that offer a perfect blend of style and comfort.
Overall, Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan, stands out for its exceptional customer ratings. From the attentive staff to the luxurious facilities and outstanding dining options, this hotel promises an unforgettable and indulgent experience for every guest.
Exceptional9.2
Facilities
Exceptional9.2
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Exceptional
Service
Check-out
Cleanliness
Bathtub
Airport access
Shower
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Location
There are shuttles available to the Duomo, so it was convenient to use them. The breakfast is good too.
Dear 윈도우93, Thank you very much for your kind words and for choosing the Excelsior Hotel Gallia. We are delighted to hear that you enjoyed the shuttle service to the Duomo and that you appreciated our breakfast. It was a pleasure hosting you, and we look forward to welcoming you back in the future. Best regards, Gianrico Esposito, General Manager
Hotel location is so close to the subway. The hotel area is not too crowded and close to some of the tourist attractions. The hotel staffs are very attentive. Will stay here again in the future.
Dear Farrah, Thank you so much for the perfect review you left for us. We are thrilled to know that you had a wonderful experience at Excelsior Hotel Gallia. Your satisfaction is very important for us, and we are very happy to have reached your expectation. We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager
1. The location is good. 2. The swimming pool is nice. 3. The breakfast is good. 4. The service is good. 5. There is a shuttle to the Duomo every 40 minutes. 6. However, the parking fee is 50 euros per night. Reservations are required.
Dear Injin, thank you for sharing this feedback about your stay with us. It has been a great pleasure welcome you and we are more than happy to hear that your stay has been amazing. Once again, I appreciate you taking the time to share your comments and we hope to welcome you again soon. Kind regards, Gianrico Esposito General Manager
Thank you for preparing for my son-in-law's 30th birthday. It was really convenient to have a shuttle to the Duomo Cathedral.
Dear Injin, Thank you so much for your kind words and the review you left for us. We are so happy to hear that you had a wonderful experience at our hotel and your positive feedback is very important for us! We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager
140 meters to public transportation
Located in heart of Milan
Air conditioning
Daily housekeeping
“Very good”
Large room with wide spaces, it was a great experience but there were two incidents: one day we left the room at 9am and came back 8pm and the room was not cleaned by room service! Also on check-out day: I called both reception and concierge for more than 20 mins to get my luggages but no one answered and when I went down to check the situation, everyone was there at their offices but no one bothered to answer my calls!!!!
Dear Ali, Thank you for choosing our property for your Milanese stay and while we are thrilled to hear your kind words towards our property, we are sorry to read your negative remarks about the lack of service experienced. Please accept our sincere apologies for the shortfalls in our service that you experienced, and rest assured that your comments have been followed up internally. Satisfaction of our Guests is always our priority, and we sincerely apologize for failing to meet your expectations. While our apologies might not change your perception of our hotel, we do hope that next time you return to Milan, we will offer you a better experience. Kind regards, Gianrico Esposito General Manager