Excelsior Hotel & Spa Baku
Free Wi-Fi

Excelsior Hotel & Spa Baku

2 Heydar Aliyev Avenue, Nizami, Baku, Azerbaijan, AZ 1154
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Duke Room Excelsior Hotel & Spa Baku
Duke Room
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    Lobby Excelsior Hotel & Spa Baku
    Swimming pool [outdoor] Excelsior Hotel & Spa Baku
    Swimming pool [outdoor] Excelsior Hotel & Spa Baku
    Duke Room Excelsior Hotel & Spa Baku
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    Exterior view Excelsior Hotel & Spa Baku

    Excelsior Hotel & Spa Baku Reviews

    7.9
    Very good
    /10
    (37 reviews)See what guests said
    7.2
    Very good

    "Nice hotel ."

    fahad

    -

    January 3, 2019

    9.2
    Exceptional room comfort and quality
    Recommended by 87% of guests

    Things you’ll love about Excelsior Hotel & Spa Baku

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Very good
    Location
    7.5
    See map
    Very good location
    Popular
    Nearby
  • Old City Baku4.12 km
  • Value for money7.2
    Distance to city center3.00 Km
    Location rating7.5
    Nearest airportHeydar Aliyev International Airport (GYD)
    Distance to airport17.6 km

    Rooms available at Excelsior Hotel & Spa Baku

    9.2
    Exceptional
    Room comfort & quality
    Presidential Suite
    Presidential Suite
    ...
    • Balcony/terrace
    • 3 bathrooms
    Enter dates to see prices
    Heritage Room
    Heritage Room
    ...
    • Room size: 41 m²/441 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Royal Suite
    Royal Suite
    ...
    • Room size: 75 m²/807 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Double Deluxe
    Double Deluxe
    ...
      Enter dates to see prices
      Double Single Use Deluxe
      Double Single Use Deluxe
      ...
        Enter dates to see prices
        Duke Room
        Duke Room
        ...
        • Room size: 24 m²/258 ft²
        • Shower and bathtub
        • 1 queen bed
        Enter dates to see prices
        Crown Suite
        Crown Suite
        ...
        • Room size: 60 m²/646 ft²
        • Separate shower/bathtub
        • 1 king bed
        Enter dates to see prices
        Deluxe Twin
        Deluxe Twin
        ...
        • Smoking allowed
        • Shower and bathtub
        Enter dates to see prices
        Standard
        Standard
        ...
        • Smoking allowed
        • Shower and bathtub
        Enter dates to see prices
        Deluxe Double
        Deluxe Double
        ...
        • Smoking allowed
        • Shower and bathtub
        Enter dates to see prices
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        More about Excelsior Hotel & Spa Baku

        More about Excelsior Hotel & Spa Baku

        8.0
        Very good

        "good facility for stay"

        Musharaf S.

        |

        December 10, 2017

        An overview

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        What they offer

        8.0
        Very good

        "The Gym, the swimming facilities are nice."

        Ahmad

        |

        August 17, 2018

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of Excelsior Hotel & Spa Baku from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (37)Booking.com Reviews (992)
        7.9
        /
        10
        Cleanliness8.3
        Facilities7.9
        Location7.5
        Room comfort and quality9.2
        Service8.4
        Value for money7.2
        All languages
        All guests (37)
        All room types
        Showing 21 verified guest comments
        12
        6.4
        Good
        MOAYYED from Saudi Arabia
        Family with young children
        Crown Suite
        Stayed 2 nights in June 2019

        Good”

        The hotel is very old and considered expensive

        Reviewed June 18, 2019
        7.2
        Very good
        fahad from Kuwait
        Couple
        Duke Room
        Stayed 1 night in December 2018

        nice hotel .. but its far from city”

        nice hotel .. but its far from city baku .. but hotel manage bus every one hour to city .. clean not to much .. hotel need some care to be better..

        Reviewed January 03, 2019

        Dear Mr.Fahad, I would like to thank you for posting your review for the Excelsior Hotel & Spa Baku hotel. Please be assured that we treat all our guest feedback with the utmost importance and having read your review, we are concerned that your stay was not up to your expectations on this occasion. Your feedback will surely be taken serious and discussed with all the related department heads for further improves. Once again, please accept our deepest apologies for all the shortcomings, and rest assured that we are following up on the points you have mentioned. Yours Sincerely, Seyran Pirjanov / Front Office Manager

        Responded January 04, 2019
        Excelsior Hotel & Spa Baku
        9.2
        Exceptional
        Khaled from Kuwait
        Couple
        Heritage Room
        Stayed 4 nights in August 2018

        Nice Hotel”

        Thanks to Murad, Ali, Hasan, and Taymur. Very Kind and helpful.

        Reviewed September 03, 2018

        Dear Mr. Khaled, First and foremost, I would like to thank you for sharing your experience at Excelsior Hotel & Spa Baku! We are extremely happy to hear your compliments about our helpful and friendly staff. We are glad that we were able to meet your needs and expectations. We sincerely hope to welcome you back once again, during your next trip to Baku. Yours sincerely, Seyran Pirjanov Front Office Manager

        Responded September 08, 2018
        Excelsior Hotel & Spa Baku
        8.0
        Excellent
        Ahmad from United Arab Emirates
        Family with young children
        Heritage Room
        Stayed 5 nights in August 2018

        Clean nice and luxurious with very good breakfast ”

        Clean nice and luxurious with very good breakfast . The Gym, the swimming facilities are nice.

        Reviewed August 17, 2018

        Dear Mr. Ahmad, Thank you for taking time to post your review about your recent visit at the Excelsior Hotel & Spa Baku! We are happy that you enjoyed your stay and had shared your experience with future travelers and guests. We are looking forward to welcoming you back at Excelsior Hotel & Spa Baku. Best wishes, Seyran Pirjanov Front Office Manager

        Responded September 08, 2018
        Excelsior Hotel & Spa Baku
        5.6
        Adil from Pakistan
        Family with young children
        Heritage Room
        Stayed 4 nights in July 2018

        Service Issue”

        Very Small Lobby. Very Low Staff at Reception/Restaurant Very Far super market and food areas. Room Air-conditioning not working throughout stay. Very poor breakefast buffet. Recommended for Professionals/Businessman

        Reviewed July 27, 2018

        Dear Mr. Aziz Adil, Thank you for choosing the Excelsior Hotel & Spa Baku when visiting Baku and for taking the time to share with us your feedback concerning your stay. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer for us! Everything we do is aimed at providing you with an excellent hotel experience.Again please accept our apologies for all shortcomings. We would hope that we will have another chance to welcome you at the Excelsior Hotel & Spa Baku in the nearest future. Your Sincerely, Seyran Pirjanov Front Office Manager

        Responded August 08, 2018
        Excelsior Hotel & Spa Baku
        5.2
        Sandeep from United Arab Emirates
        Solo traveler
        Heritage Room
        Stayed 1 night in June 2018

        Hotel Is Good But F&B is Very Disappointing”

        Hotel is good but really need some improvement, from the check-in staff must be more welcoming with smiling face, Room cleanliness must be checked and not be overlooked, in my room on table and many places found hair of lady, for sure the guest who stayed earlier in room how HK supervisor lover looked such things, F&B is really very disappointing, I ordered first Soup & Lamb Chops, Soup was Very Very Salty like someone giving me Sea water to drink, Lamb chops were not even warm so cold and quantity very less. Later I reported to manager who bring another soup and told me that Chef did not tasted before sending to my room, and which he brought to replace was even had no taste. Later I ordered Traditional Indian Curry as per their menu, but it was actually not even near to it, first time in my life Chicken curry without Gravy, and it was also so salty. Breakfast has very limited option and staff very unfriendly. Location is fine, but not very satisfactory with service.

        Reviewed June 11, 2018

        Dear Mr. Sandeep, Thank you very much for sharing your experience with us! I was truly concerned to learn that your stay was not up to your expectations on this occasion. Please rest assured that your constructive comments were taken on board seriously for future improvements. On a positive note, I was delighted to learn that you were pleased with the hotel's location. I hope to see you among our guests again and make your stay much more enjoyable! With best wishes, Seyran Pirjanov Front Office Manager

        Responded June 22, 2018
        Excelsior Hotel & Spa Baku
        8.0
        Excellent
        Musharaf from Pakistan
        Couple
        Heritage Room
        Stayed 4 nights in December 2017

        Very good”

        Jakuzi in deluxroom was good but staff communication skill were poor. Staff could not understand or speak english to communicat with guests. Otherwise good facility for stay

        Reviewed December 10, 2017
        10.0
        Exceptional
        nasser from United Arab Emirates
        Solo traveler
        Heritage Room
        Stayed 2 nights in October 2017

        Goooood”

        Very gooood

        Reviewed October 10, 2017
        9.7
        Exceptional
        Cyrus from Australia
        Group
        Crown Suite
        Stayed 2 nights in October 2015

        Perfect location and great stay”

        Staff, Location, sercice

        Great stay at this hotel, definitely recommended. One of the best locations in Baku not exactly in the centre were its always busy with traffic but 2 mins drive away. Special thanks to Kenan and other reception staff for their help and great service. Will stay again :)

        Reviewed October 21, 2015
        7.3
        Very good
        craig from United Kingdom
        Couple
        Heritage Room
        Stayed 1 night in April 2014

        Nice Hotel in a great location ”

        Location,Comfort, Price

        I only stayed at the hotel for 1 night before flying out of Baku in the morning. Nice big comfortable room, bed was great. Nice indoor pool and gym.Great location for the airport but not far from city. I would stay here again.

        Reviewed May 24, 2014
        8.7
        Excellent
        Robert from Austria
        Business traveler
        Duke Room
        Stayed 2 nights in October 2013

        Sehr gut”

        Toller Gym, Toller Pool

        Sehr gut, DUKE Zimmer sind viel zu klein. Hatte zum Glueck ein upgrade bekommen!

        Reviewed November 03, 2013
        9.0
        Exceptional
        Robert from Austria
        Business traveler
        Duke Room
        Stayed 1 night in October 2013

        Toll, gerne wieder”

        Gym, Indoorpool, Zimmer (ausser DUKE)

        Das gebuchte DUKE-Zimmer ist wesentlich kleiner als die angegebenen 24m² - ca. die Haelfte!!! Rezeptionmanager hat mich zum Glueck upgegradet! Damit war der 3-taegige Aufenthalt sehr angenehm! Fitnesscenter und Indoor pool sind grossartig!

        Reviewed October 28, 2013
        6.8
        Good
        Yasuhiro from Japan
        Business traveler
        Duke Room
        Stayed 3 nights in January 2019

        Good”

        朝食 最低限のレベル 部屋 収納;無し、バスタブ(浴槽);無し、アメニティ;無し、冷蔵庫;無し、 ベッド・枕;最低(寝ごごち悪い)、軟らかいく首が痛くなる スポーツ施設 サウナ、プール;非常に良い

        Reviewed January 28, 2019

        Dear Mr. Akashi Yasuhiro, I would like to thank you for posting your review for the Excelsior Hotel & Spa Baku hotel. Please be assured that we treat all our guest feedback with the utmost importance and having read your review, we are concerned that your stay was not up to your expectations on this occasion. Your feedback will surely be taken serious and discussed with all the related department heads for further improves. Once again, please accept our deepest apologies for all the shortcomings, and rest assured that we are following up on the points you have mentioned. Yours Sincerely, Seyran Pirjanov / Front Office Manager

        Responded January 29, 2019
        Excelsior Hotel & Spa Baku
        8.8
        Excellent
        nader from Saudi Arabia
        Solo traveler
        Heritage Room
        Stayed 2 nights in August 2018

        الفخامة والتاثيث”

        اذا اردت فندق فخم وجو رومانسي انصح يالاقامه فيه. الموظفين متعاونين المرافق ممتازة من جيم وسبا . المطعم جيد والافطار ممتاز. الموقع ليس قريب لكن يوجد باص للنقل من والى وسط المدينه كل نصف ساعة تقريبا مجاني من الفندق.

        Reviewed August 22, 2018

        Dear Mr. Nader, First and foremost, thank you so much for the time taken to share your feedback and for your wonderful comments! It means a lot to all of us in the Excelsior Hotel Baku family. I am utterly delighted to read that you found our facilities to your absolute satisfaction and services provided by our friendly team members. We sincerely hope to welcome you back during your next trip to Baku! With regards, Seyran Pirjanov Front Office Manager

        Responded September 08, 2018
        Excelsior Hotel & Spa Baku
        8.0
        Excellent
        Mubarak from Saudi Arabia
        Family with young children
        Heritage Room
        Stayed 2 nights in July 2018

        موقع جميل”

        جيد من جميع النواحي ماعدا تسرب المياه من المكيف بوسط الغرفة

        Reviewed July 15, 2018

        Dear Mr. Mubarak, Thank you for sharing your experience at the Excelsior Hotel & Spa Baku. With a mission to provide exceptional customer service, we take a great pride in serving your needs and are delighted to hear that we have met your expectations. As a valuable customer, your feedback will be shared with the team to continue inspiration and motivation them to deliver superior customer service. Thank you for staying at the Excelsior Hotel & Spa Baku and we hope you will choose our property to stay again! With kind regards, Seyran Pirjanov / Front Office Manager

        Responded July 23, 2018
        Excelsior Hotel & Spa Baku
        6.0
        hamad from Kuwait
        Solo traveler
        Heritage Room
        Stayed 1 night in March 2018

        الفندق متوسط”

        الفندق متوسط وكل شي بفلوس يأتي صديق ندفع فلوس

        Reviewed June 14, 2018

        Dear Hamad, Thank you very much for taking time and reviewing our hotel. It was a pleasure to learn that you were satisfied with your stay in general. We look forward to welcoming you back soon again and make your future stay much more enjoyable! With kind regards, Seyran Pirjanov Front Office Manager

        Responded June 22, 2018
        Excelsior Hotel & Spa Baku
        2.0
        Ahmed from Oman
        Family with young children
        Heritage Room
        Stayed 1 night in January 2018

        فندق مرتفع السعر... لا يرقى الى خمس نجوم او اربع نجوم ..طراز قديم”

        الغرفة ضيقة جدا وغير مريحة السرير عالي لا يوجد شطاف في الحمام الفطور جيد مرفق الفندق توجد في مبنى آخر

        Reviewed February 01, 2018

        Dear Ahmed, Thank you very much for sharing your experience with us! I was truly concerned to learn that your stay was not up to your expectations on this occasion. Please rest assured that your constructive comments were taken on board seriously for future improvements. On a positive note, I was delighted to learn that you were pleased with the hotel's location. I hope to see you among our guests again and make your stay much more enjoyable! With best wishes, Seyran Pirjanov Front Office Manager

        Responded June 22, 2018
        Excelsior Hotel & Spa Baku
        8.0
        Excellent
        Nasser from Oman
        Family with young children
        Heritage Room
        Stayed 1 night in July 2017

        ملاحظة ”

        الفندق نظيف ولكن اي خدمة تطلبها منهم يطلبون مبلغ مبالغ فيه ولا توجد خدمة غرف وانت دافع لبوكنج مبلغ محترم وين خدمات الفندق اي طلب لازم ندفع

        Reviewed July 27, 2017
        8.4
        Excellent
        abdalla from United Arab Emirates
        Family with teens
        Heritage Room
        Stayed 2 nights in July 2016

        فندق جيد.”

        فندق جيد

        Reviewed July 29, 2016
        8.8
        Excellent
        izhak from Israel
        Couple
        Double Deluxe
        Stayed 5 nights in July 2018

        מלון טוב. צוות נהדר. אוכל מעולה. מתקנים מעולים. מיקום פחות טוב”

        החיסרון היחידי הוא המיקום שמאוחר ממרכז העיר ועליו המלון מתגבר באמצעות מערך הסעות

        Reviewed July 17, 2018

        Dear Izhak, Thank you for taking your time to leave a review on our Booking.com page after your recent stay at the Excelsior Hotel & Spa Baku. I am very excited to learn that your stay with us was to your satisfaction. Together with our team we strive to provide the best service to all our guests and having received such positive reviews motivates us and gives us a sign that all our efforts deliver great guest experience. Thank you once again for choosing to stay at Excelsior Hotel & Spa Baku and we look forward to welcoming you back again on your future visit to Baku. Yours sincerely, Seyran Pirjanov / Front Office Manager

        Responded July 23, 2018
        Excelsior Hotel & Spa Baku
        12
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        Excelsior Hotel & Spa Baku
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        • Very good location
        • Old City Baku