Excellent”

The hotel is just few minutes from SM Cebu, room has Hot Shower and basic needs provided like Shampoo, bath soap, toothpaste and toothbrush. Free Breakfast provided. My concern is we had killed 4 small cockroaches so it feels like the room was not clean, also we were not provided Bath Towel at first, we called room service and they explained that there's no available bath towel and it will be available at 4:00 in the next morning.

Just ok hotel”

Staff are polite and helpful. Location is also good, very central to everything. It took time to check in as they cant find our booking in their system despite giving them the booking reference from Agoda. So we needed to leave our things with them which they accepted. Thankfully, they found the booking when we got back at night. Room was clean and well maintained, but the toilet is very small, and drainage is inefficient, so it floods when u take shower and there is no towel / mat to dry the floor. No bidet and rubbish bin in the toilet too.

Acceptable”

We stayed 3 days at Express Inn Mabolo but no housecleaning done despite notice given. Our towels were not even replaced but only after we complained. Worse, WIFI service is intermittent. No cabinet to place our stuff. Your No. 8 ranking, which I factored my choice is misplaced. I would have preferred The Diplomat which we have stayed last December, 2018 but it was no longer in your list.

Worst Hotel”

This hotel is not good in giving a hospitable service. Even though it is clear that the rooms doesnt have a complimentary water, this is the first hotel that I experienced it, that the most important thing that the hotel has. No hair dryer for the entire hotel. And the worst thing is that we believe that this is not the first time that they encounter tourist whos rushing to experience their booked tours, and availing their complimentary breakfast around 4am instead of 6am. But at first we asked them what can we do to have the inclusion in our booked hotel breakfast since its too early and no complimentary water. They cant do it as per the frontdesk of 10pm and GY shift. In the morningthe following day we ask the dining staff if what can we do regarding with that, they suggested to ask the stab and they do it then we can pickup the food at the front desk after they closed the cafe. How come the front desk agents doesnt anticipate those scenario. To the point we need to ask for manager

Customer Service Experience”

The hotel was very considerate inspite of my arrival issues.

One of the worst inns we have stayed”

We booked 2 superior rooms, both rooms are full of cockroaches. We will never book at this inn again. Location is good but due to the 0 cleanliness of this inn, nope. Another thing, they said breakfast starts at 6am, we had our schedule planned already but we had to wait until 7am for the breakfast. Very bad experience on this hotel.

Good enough”

Location and price make it worthwhile. Basic breakfast. Even on the 4th level traffic noise fills room.. In room table made of solid materials but wobbly base and vertical stem together render it nigh unusable.. Still nice and close to SM City, which includes the major bus station and nearby North bus station.

Dirty, full of cockroaches and mosquitoes. WORST HOTEL ”

The only good thing about this hotel is its location. That’s it. I stayed here for two days. My room is full of mosquitoes and cockroaches. I asked the staff/CS for me to be transfered to other room. I waited for two hours just for me to know that it’s possible. The following day, before I left the hotel I asked the receptionist to fumigate and make my room. When I went back to my room at night. I was surprised because NOTHING HAPPNED. They didnt even change my towel, bedshheet or fix my room. I’am so disappointed. Will never book in this hotel again. WORST HOTEL EVER!!!!

Comfortable ”

I am very pleased with this hotel. The staff is very professional. I loved how comfortable the bed was for the deluxe suit. My wife and I spent four nights here. Close to the big mall. Had a great time knowing how close we were to everything. Airport is not far.

I loved Express inn”

This was a great stay. In fact we are going to be staying another 4 nights at the end of the month. This is a perfect location in a safe neighborhood. The staff is friendly,and building is nice. Great bed to sleep in after a long trip. The lock on the door makes it safe and secure to sleep at night. The traffic noise isnt too bad, but if you dont like traffic then try see about a room in a different part of the hotel

Place is basic”

Place is basic. Need to request for housekeeping if you wish to have your room cleaned. Items listed as provided in the room is not available and you even have to pay more to have them. There’s a weird noise around 8pm onwards which mkes it difficult to sleep. Tv has no remote. Breakfast is ok but only 3-4 choices. Walls are paper thin you can literally hear if there are people in the hall. Poor service from staff maybe because they are overworked. Good thing: hot shower

Very fine for the price”

Close to SM Mall and close to the harbour

Good place for the money”

Pro breakfast ok and close to SM con no kettle in room to make hot water no coffee cups

need to fix their online booking system”

Best location if you are travelling to Northern Cebu. We made a reservation for 4 in Agoda but staffs told us the room is only for 3 and they demanded us to pay extra. They need to fix their online booking system.

For your safety and security... Block this hotel!”

This hotel was NOT SAFE. They're trying to make a story to get your personal things inside your room. They will asked you to go out your room for some instances and they will begin their agenda (stealing). Please don't book this hotel.

cold shower, bad bathroom, still ok ”

only cold water, bathroom flooding when shower is used, good TV, rather quiet room, decent WiFi, very basic breakfast. located close to SM mall and eatery kind of food places just dowstairs , store just next doors open long hours

Great for a quick stay! ”

We only stayed here one night as we missed our boat to Bohol due to a flight being delayed. The room was reasonable and very simple. The shower had great water pressure and the wifi/aircon worked perfectly. If your wanting to stay somewhere long term in Cebu city I would look elsewhere preferable for somewhere with a pool as it’s quite hot and muggy. Great accommodation for only a night or two!

Very honest and well trained staff”

Clumsy as i am, i left my wallet on the front desk the night before. Luckily, it was returned to me in 1 piece the next morning. Forget about the details. To make it short, im so grateful to the lady staff and of course to the hotel management for training them so well. Thank you.

Nth Visitor Here”

Basic amenities. Good for less than a day stay. There's a pharmacy within the same building. Andok's Chicken (for quick meals), a famous Filipino chicken house, is right next door open for 24 hours. Taxis and jeepneys are plentiful anytime .

Expensive for this location. ”

No internet in room , cockroaches in room , ants all over the room even in bed , room smelled bad , expensive for this location ,