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Extended Stay America Suites - Houston - Galleria - Uptown
2300 West Loop South, Westchase, Houston (TX), United States, 77027 - See map
In addition to the standard of StayConfident, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Westchase part of Houston (TX), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Space Center Houston.
Highlights
StayConfident
Safe. Healthy. Comfortable. A whole new standard in hotel stays.
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Facilities
Pets allowed
Car park
Free Wi-Fi in all rooms!
Front desk [24-hour]
Breakfast [free]
Safety deposit boxes
Wi-Fi in public areas
Family room
Exceptional”
Nice hotel, priced very low fit the area. Walking distance to Galleria, restraints. Very good location surrounded by very excellent area of Houston.
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Exceptional”
Great hotel for price. Friendly staff
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good”
nice place to stay
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Good location but needs better cleaning ”
Good location , front desk is very friendly and helpful but the cleanliness is questionable and it could use a lick of paint .
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Above average”
I really was satisfied with my stay
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Need to be updated ”
Need to be updated hotel/ deep cleaned . Add a store for supplies and snacks etc ….
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The Worst ”
Rooms full of cockroaches, they clean the rooms once every two weeks . It's is awful .
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Acceptable”
The photos of the inside of this extended stay are deceiving. I typically have had nice experiences in the past at other locations. This location has people hanging outside the building. Front desk seemed to struggle with checkins. Not very welcoming. Inside the front it smelled of mold, setting water, and smoke. The site says they offer breakfast, they don’t. When asked the front desk male had a sassy remark and me they have coffee that’s our breakfast. Very misleading and rude. Down the hall parts of the ceiling are missing. A giant tarp is hanging from the way. Smashed in food on the floors. When I got to my room it had a foul odor , I had to crack a window and go get air fresheners to make my stay more comfortable. The toilet stopped up as soon as I used it. That evening I called the front desk for extra blankets and the response was “ you can come get them” when set to retrieve the items at the front laid two blankets with a paper on it with my room number.
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Stay Away”
Dirty , smells bad . Marijuana smell , weird Guests , Unprofessional staff , dirty Laundry room and non functional machines , loud music in the parking lot , doors slamming day and night .
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No no ”
They lie to keep deposit
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Poor staff and badly ran”
I've stayed a there plenty of times but this will be last time the staff just doesn't have there stuff together
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Acceptable”
This unit should not rent out at all. Need major remodeling. Carpet has so many red dirty spots. Bathroom floor torn. Bathtub has creaks not able to take showers Bathroom countertop has spots Lamp broken I took many pictures
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Acceptable”
Roches in the bathroom and no house keeping, bad behavior from the staff and the manager
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Horrible”
Blood stains dope feigns and very rude staff. No accommodation
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Acceptable”
There was cockroach in the rest room
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Horrible”
Blood stains on beds smoking and dope feigns everywhere
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Decent place to stay ”
The hotel worked well for me. I had a conference next door at the Royal Sonesta. I choose this place because it was advertised to have breakfast included. I was there 4 nights and there was no breakfast any of the mornings. The story is that Extended Stay America requires them to.order breakfast items from a specific third.party vendor and this third part vendor was out of stock with the breakfast foods. There was nothing for breakfast it wasn't like one item was missing. We did have good.coffee and got chocolate. Nagy, the manager seemed to care a lot about the hotel. When I checked in I asked about an extended check out and Nagy told me to let him know if I need it and that ”he.can likely workout out for me” I called the.front desk to extend checkout and was told if I stayed 1 hour late it is a charge and 2hours late is a extra night charge. I am uncertain if the promises of breakfast and an extended check out is the norm knowing it will not be available or not. Nagy is nice but.....
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Amazing staff”
The staff truly made us feel at home. Both the day and the night shift went above and beyond to ensure that our stay was enjoyable. I will be staying at this location whenever I visit huston
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Good Value, Good location”
Location and price are good. Room is just fine. Breakfast offered is not really a breakfast but just coffee and snacks.
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Terrible WiFi, some rude staff, awful breakfast and dirty room”
The location is good. The price is just ok for the value you get. 1) I arrived an hour and 15 minutes earlier than 3 pm and asked if I could check in. The check in lady told me I can't check in until 3 pm. I understood the rule and went about my day and checked in later. A few days later when I was checking out, I noticed that another guy asked to check in early and they let him check in over 2 hours earlier. 2) The room wifi didn't work at all for me. I had to use the hotel's main wifi, which had a terrible signal. It worked only the first day. The second day I had to spend an hour over the phone with the company that operates their internet connection just to get the main wifi to work (room still not working). People at the front desk are clueless 3) Breakfast consists of packets of Quaker oatmeal, some cheap muffins from the store and tea and coffee. 4) Apparently it is totally normal at this place for the check in desk people to ignore you mid conversation to talk to someone else
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