Stay at Fairfield by Marriott, Surabaya”

Fairfield by Marriott is newly opened hotel in Surabaya, Indonesia. This property is located centrally which is very close to Surabaya town square and Siputra World Mall having many restaurants and entertainment. Hotel rooms are so much comfortable and clean. Fairfield Surabaya is equipped with all amenities like a very nice restaurant, swimming pool, spa, ball rooms, studio, gym, yoga, same day laundry, business halls and many more. Restaurant staff is very helpful and kind in nature. Sometimes chef asks you about your choice of food in breakfast so they could prepare the same for you on next day. Hotel staff is very nice and their service is very prompt. if you are planning to visit surabaya thrn Fairfield Marriott is a very good option to stay.

TYPICAL MARRIOT HOTEL, ALL FIGURED OUT”

FRom the Fairfield by Marriot you can easy say that the experience of this hotel chain van be found in the room style, the excess, the handling, etc. So there is nothing negative to say. The only point is (but that is on the situation Surabaya) that waiting for a taxi can take some time. The rest is all in order.

Exceptional”

I booked for 2 night to stay and end up extending 1 more night because the room is sooooo comfortable. The room is quite big, and everything is clean. The staff were very polite. I'll definitely return here again when I want to escape the heat of surabaya. Thank you so much fairfield.

Great hospitality”

Located in between HR Muhammad & Mayjen Sungkono, Surabaya this hotel is perfect for business travelers. Easy access to everywhere and serves you with great hospitality. A 4star with Marriott standard!

Excellent service, clean room and good amenities”

Room was excellent - brightly lit with a nice restaurant on the top. Features a gym and a rooftop pool, which was very clean. What stood out though was the hoteling service - Throughout my stay service was excellent and got me to the point of being embarrassed about the level of attention and care paid to detail. On the final day of my stay, staff noticed that I was having issue fitting Surabaya cakes (get these!) into my luggage. 4 staff came over to help me get a box and to fit my cakes in, and even helped get a box for me. Excellent service I must say!

Great Hotel, Great Facility, Great Service”

We certainly will come back next time we visit surabaya. Everything about this hotel is perfect, the room, bathroom, elevator, check out check in time, parking lot, breakfast, location

Fairfield's Review”

Great Hospitality, Our room is extraordinary clean, Safe Protocol for Covid-19, Great Brrakfast, and while i was stay in there, there was promo from "kopi senja" and the staff didn't forget to tell us about the promo, and the parking lot is huge, thank you Fairfield Management

Excellent”

I am a Marriot member, the front office staff refused to add this stay into my Marriot mileage. this is because I booked room thru Agoda and not from their Fairfield website this is so ridiculous. the reason me staying at this hotel because of my Marriot membership.

breakfast is bad.”

The building is new. Clean. The design is not as I expected since the hotel have "Marriott" name on its title. The design is more like for 3 star hotel. Not sophisticated at all. Bad garbage smell in the basement in the parking lot. I asked to borrow an iron, but they said they didnt have enough. And I booked for the next day to make sure I get the iron, after I complained then they got it for me. I understand it is not five star hotel which they always have iron and iron board in room. But at least they should have more for guests to use. And the service is slow. The staff seems working slowly, especially in reception area. And they always have only one receptionist and make the guests keep waiting. Breakfast is bad. Everything's cold. I prefer have my breakfast outside.

Book the room without the breakfast”

Just book the room. Nice location. everything was clean. except the food. When i come to Surabaya again, will consider this hotel only without the breakfast. Thank you.

Hotel with good location”

We stay 3 nights in here and we very enjoy. Near Bakwan Kapasari ( legend Bakwan in Surabaya ) also close to local food

clean and spacious hotel”

It's a new hotel in Surabaya. Very convenient and clean. Very suitable for family trip

Staff Politeness ”

Checkin was breezed . The hotel lobby is on the 2 nd floor . Although there are 3 passengers lift, there is no waiting time issues. The room was cleaned and tidy . Just the housekeeping must have forgotten to replace the bath towel after the house keeping section. Have to call the reception to inform the house keeper to bring the new towels. The water heater and water pressure were excellent. There is restaurant for oriental and local cook food just beside the hotel . Otherwise, the hotel dining offers reasonable price for local food. The surrounding place is safe with security round the clock. Overall , is good.

Exceptional”

Excellent hotel at Jl Mayjend Sungkono. Easy access to everywhere. Hotel room are spacious and clean. Luxurious hotel as it was managed by Marriot Hotel. This hotel building is also called Mayapada Group. As for me, i like this hotel so much. Will consider to stay here again in the near future.

It should be the best but not now. ”

1.No light in bath room. 2.No luggage table. 3.No sound absorber for chair. 4.New door, difficult to close. 5. You shoud have more regular taxi stand by or please to book for the airport especially morning(many car parking now but no taxi) . 6. Clothes hanging rack should have some closing curtain. 7.No Cotton bud in toilet. 8. Toilet flush sit inconvenience and some leak when normally pee. 9. No laundry plastic bag and no telephone directoy for phone or room services. 10.Less task bin in hotel. 11.No "Not disturb" or "Please clean room"symbols. 12. No car or Shuttle to shopping mall. 13. Front site is very narrow but many car, all environments look not good view, should adjust some Chinese mausoleum. 14. You should join with more restaurants in near area such as % discount or pay includes charging with the hotel.

Nice place to stay in Surabaya ”

Nice place to stay in Surabaya, valued for money

Four star hotel with no parking lot!!”

I am already member of the hotel but then the receptionist asked me again whether I already being a member or not. I wonder why their system couldn't recognized the member whose will stay there? So what is the benefits of being the member then?? So it took a while to check in rather than the usual. I booked only one night but then I have to extend my stay so I booked one more night in different booking but then their system couldn't recognized so I have to re-check in on the next morning. Breakfast food variety was not so good. The main ingredients for the breakfast for 1st and 2nd morning were the same. They only cooked it differently for both days. Room was clean. Staffs were friendly. But the main problem is always parking lot! I can not believe that for four stars hotel which managed by Marriott didnt provide parking lot!! My driver was have to went around the building for more than 7 times but still no parking lot and he had to find the parking lot out of the hotel area.

Four stars hotel with no parking lot!!”

I am already member of the hotel but then the receptionist asked me again whether I already being a member or not. I wonder why their system couldn't recognized the member whose will stay there? So what is the benefits of being the member then?? So it took a while to check in rather than the usual. I booked only one night but then I have to extend my stay so I booked one more night in different booking but then their system couldn't recognized so I have to re-check in on the next morning. Breakfast food variety was not so good. The main ingredients for the breakfast for 1st and 2nd morning were the same. They only cooked it differently for both days. Room was clean. Staffs were friendly. But the main problem is always parking lot! I can not believe that for four stars hotel which managed by Marriott didnt provide parking lot!! My driver was have to went around the building for more than 7 times but still no parking lot and he had to find the parking lot out of the hotel area.

Great hotel and staff but watch out for 12th floor ”

Facilities, location and hotel are in excellent condition and the staff are very friendly and helpful. However, the hotel must have some teething problems with regards to drainage or ventilation on the 12th floor as my room had a terrible smell which was very apparent every time I walked in. (You got used to it after a few minutes of being in the room) I told reception twice and they were going to look into giving me a new room but as that would’ve been just for my last night of a 3 night stay, I didn’t want to move all my stuff. There is no way this was not noticeable before my stay so I am not impressed they attempted to give the room out so I cannot now give them a perfect score.

nice hotel with "Mariott standard"”

very good price, good breakfast, good location, sometimes a lot of traffic jam, but it epends where you want to go, very friendly staff...everything seemed o be executed according to Mariott standard.