8.5

Excellent
/10
(916 reviews)See what guests said
Highly rated by guests – 81% would recommend
Highly rated by guests – 81% would recommend
Housekeeping20
Breakfast4
Food & Dining1
See map

8.5

Excellent

Location rating score

Excellent location - 2.35 kilometers from city center
Parking
FREE
Popular landmarks
Surabaya Town Square 2.2 km
Surabaya's Zoo 3.1 km
Bungkul Park 3.2 km
Tunjungan Plaza 4.3 km
Monkasel (Submarine Monument) 4.6 km
Masjid Nasional Al Akbar Surabaya 5.3 km
Tugu Pahlawan 5.6 km
Suramadu National Bridge 6.6 km
Sampoerna Museum 7.0 km
Pakuwon Food Festival 10.2 km
Nearby landmarks
Golden City Mall 490 m
Desperados Bar 590 m
Embassy of China 610 m
Puskesmas Dukuh Kupang 690 m
Poliklinik UWK 710 m
Ciputra World Surabaya 1.1 km
Ciputra World Mall 1.1 km
Klinik Abdi Mulia 1.1 km
Family Dental Care 1.1 km
Consulate of Belgium 1.1 km
Fairfield by Marriott Surabaya

"Easy access to everywhere and serves you with great hospitality."

Marcel - September 29, 2020
Deluxe King Bed Room, Deluxe Guest room, 1 King - Bedroom Fairfield by Marriott Surabaya
Lobby Fairfield by Marriott Surabaya
Lobby Fairfield by Marriott Surabaya
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Free Wi-Fi

Fairfield by Marriott Surabaya

Jalan Mayjen Sungkono No 178, Surabaya Center, Surabaya, Indonesia, 60225 - See map
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Mind - Body
Yoga room
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money8.5
Distance to city center4.5 km
Location rating8.5
Nearest airportJuanda International Airport (SUB)
Distance to airport13.1 km

Rooms available at Fairfield by Marriott Surabaya

Family Suite, 2 Bedroom Connecting Suite, 1 King, Sofa bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Junior Suite, 1 Bedroom Junior Suite, 1 King, Sofa bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Deluxe King Bed Room, Deluxe Guest room, 1 King
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 double bed or 2 single be...
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Deluxe Twin Bed Room, Deluxe Guest room
...
  • 1 sofa bed & 2 single beds
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ROOM, Guest room, King or Twin/Single Bed(s)
...
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    Deluxe Double or Twin Room
    ...
    • Room size: 27 m²/291 ft²
    • Shower
    • 2 single beds and 1 super k...
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    Junior Suite
    ...
    • Room size: 55 m²/592 ft²
    • 1 sofa bed and 1 king bed
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    Family Suite
    ...
    • Room size: 80 m²/861 ft²
    • 1 sofa bed and 1 king bed
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    Fairfield Room, Guest room, 1 King or 2 Twin/Single Bed(s)
    ...
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      Shared Bed
      ...
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        Frequently asked questions

        What time is check-in and check-out at Fairfield by Marriott Surabaya?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Fairfield by Marriott Surabaya?

        Fairfield by Marriott Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 300000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Fairfield by Marriott Surabaya has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange car rental for you.

        Is breakfast offered at Fairfield by Marriott Surabaya?

        Start your mornings right, with the continental and buffet breakfast options offered at Fairfield by Marriott Surabaya. Adults can enjoy breakfast offered with an additional charge of 128572 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

        What are my dining options at Fairfield by Marriott Surabaya?

        Fairfield by Marriott Surabaya features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

        What is the smoking policy at Fairfield by Marriott Surabaya?

        Fairfield by Marriott Surabaya does not permit smoking in any of its rooms, but allows smoking in designated areas.

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        What people love about Fairfield by Marriott Surabaya

        • 8.8

          Excellent

          "Very nice hotel with sunset view at pool area"

          wai

          |

          October 1, 2019

        • 9.2

          Exceptional
          Staff 

          "The staff is friendly and all really helpful."

          Dian

          |

          November 28, 2019

        • 9.6

          Exceptional

          "We stay 3 nights in here and we very enjoy."

          Tan

          |

          August 25, 2019

        Property ranking|Compared to 706 Surabaya properties
        See all rankings
        Cleanliness score
        8.7/10
        Service score
        8.6/10
        Value for money score
        8.5/10
        Location score
        8.5/10
        Better than
        92
        %
        of Surabaya properties
        Better than
        91
        %
        of Surabaya properties
        Better than
        86
        %
        of Surabaya properties
        Better than
        85
        %
        of Surabaya properties
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        Overall rating:

        8.5

        Excellent
        916 reviews
        Cleanliness
        8.7
        Facilities
        8.1
        Location
        8.5
        Read all reviews >
        What travelers say they love:
        Front desk was eager to help and had great positive energy.
        David from Indonesia
        Family with young children
        More about Fairfield by Marriott Surabaya

        More about Fairfield by Marriott Surabaya

        Conveniently located in Surabaya, Fairfield by Marriott Surabaya is a great base from which to explore this vibrant city. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

        Marriott is renowned for its quality services and friendly staff, and Fairfield by Marriott Surabaya lives up to expectations. A selection of top-class facilities such as 24-hour security can be enjoyed at the hotel.

        Fairfield by Marriott Surabaya is home to 100 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, air conditioning, wake-up service, desk, alarm clock. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your reason for visiting Surabaya, the Fairfield by Marriott Surabaya is the perfect venue for an exhilarating and exciting break away.

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        Most talked about facilities

        Breakfast

        17 mentions

        Housekeeping

        12 mentions

        Food & Dining

        5 mentions

        Swimming Pool

        2 mentions

        What they offer

        10.0

        Exceptional

        "We stay second time in here and very enjoy it."

        Tan

        |

        December 1, 2019

        View all reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Food and dining

        Breakfast options

        Asian
        Continental
        Halal
        Buffet

        Restaurants on site

        Kava Restaurant
        Cuisine:American, Asian, Indonesian
        Menu:Buffet

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of Fairfield by Marriott Surabaya from real guests

        Provided by verified guests of Agoda
        8.5
        /
        10
        Cleanliness8.7
        Facilities8.1
        Location8.5
        Service8.7
        Value for money8.5
        High score for Surabaya
        Rating
        9+ Exceptional (71)
        8-9 Excellent (38)
        7-8 Very Good (48)
        6-7 Good (11)
        <6 Below Expectation (23)
        Time of the year
        Mar - May (46)
        Jun - Aug (37)
        Sep - Nov (47)
        Dec - Feb (61)
        Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
        All guests (578)
        All room types
        All languages

        Show reviews that mention 

        Showing 191 verified guest comments
        12345
        10.0
        Exceptional
        Rajendra from India
        Business traveler
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 4 nights in January 2018

        Stay at Fairfield by Marriott, Surabaya”

        Fairfield by Marriott is newly opened hotel in Surabaya, Indonesia. This property is located centrally which is very close to Surabaya town square and Siputra World Mall having many restaurants and entertainment. Hotel rooms are so much comfortable and clean. Fairfield Surabaya is equipped with all amenities like a very nice restaurant, swimming pool, spa, ball rooms, studio, gym, yoga, same day laundry, business halls and many more. Restaurant staff is very helpful and kind in nature. Sometimes chef asks you about your choice of food in breakfast so they could prepare the same for you on next day. Hotel staff is very nice and their service is very prompt. if you are planning to visit surabaya thrn Fairfield Marriott is a very good option to stay.

        Reviewed February 09, 2018

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        8.8
        Excellent
        Edo from Netherlands
        Business traveler
        Deluxe Twin Bed Room, Deluxe Guest room
        Stayed 1 night in December 2019

        TYPICAL MARRIOT HOTEL, ALL FIGURED OUT”

        FRom the Fairfield by Marriot you can easy say that the experience of this hotel chain van be found in the room style, the excess, the handling, etc. So there is nothing negative to say. The only point is (but that is on the situation Surabaya) that waiting for a taxi can take some time. The rest is all in order.

        Reviewed December 16, 2019

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        9.6
        Exceptional
        Ellis from Indonesia
        Solo traveler
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 2 nights in April 2019

        Exceptional”

        I booked for 2 night to stay and end up extending 1 more night because the room is sooooo comfortable. The room is quite big, and everything is clean. The staff were very polite. I'll definitely return here again when I want to escape the heat of surabaya. Thank you so much fairfield.

        Reviewed April 25, 2019

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        10.0
        Exceptional
        Marcel from Indonesia
        Business traveler
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 3 nights in September 2020

        Great hospitality”

        Located in between HR Muhammad & Mayjen Sungkono, Surabaya this hotel is perfect for business travelers. Easy access to everywhere and serves you with great hospitality. A 4star with Marriott standard!

        Reviewed September 29, 2020

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        9.6
        Exceptional
        Joel from Singapore
        Solo traveler
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 1 night in April 2018

        Excellent service, clean room and good amenities”

        Room was excellent - brightly lit with a nice restaurant on the top. Features a gym and a rooftop pool, which was very clean. What stood out though was the hoteling service - Throughout my stay service was excellent and got me to the point of being embarrassed about the level of attention and care paid to detail. On the final day of my stay, staff noticed that I was having issue fitting Surabaya cakes (get these!) into my luggage. 4 staff came over to help me get a box and to fit my cakes in, and even helped get a box for me. Excellent service I must say!

        Reviewed April 15, 2018

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        10.0
        Exceptional
        ILLONA from Indonesia
        Family with young children
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 2 nights in June 2019

        Great Hotel, Great Facility, Great Service”

        We certainly will come back next time we visit surabaya. Everything about this hotel is perfect, the room, bathroom, elevator, check out check in time, parking lot, breakfast, location

        Reviewed June 08, 2019

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        10.0
        Exceptional
        Ian from Indonesia
        Couple
        Deluxe Twin Bed Room, Deluxe Guest room
        Stayed 1 night in October 2020

        Fairfield's Review”

        Great Hospitality, Our room is extraordinary clean, Safe Protocol for Covid-19, Great Brrakfast, and while i was stay in there, there was promo from "kopi senja" and the staff didn't forget to tell us about the promo, and the parking lot is huge, thank you Fairfield Management

        Reviewed October 10, 2020

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        8.8
        Excellent
        Dedi from Indonesia
        Business traveler
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 1 night in December 2017

        Excellent”

        I am a Marriot member, the front office staff refused to add this stay into my Marriot mileage. this is because I booked room thru Agoda and not from their Fairfield website this is so ridiculous. the reason me staying at this hotel because of my Marriot membership.

        Reviewed December 17, 2017

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        8.4
        Excellent
        DORKAS from Indonesia
        Couple
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 1 night in March 2018

        breakfast is bad.”

        The building is new. Clean. The design is not as I expected since the hotel have "Marriott" name on its title. The design is more like for 3 star hotel. Not sophisticated at all. Bad garbage smell in the basement in the parking lot. I asked to borrow an iron, but they said they didnt have enough. And I booked for the next day to make sure I get the iron, after I complained then they got it for me. I understand it is not five star hotel which they always have iron and iron board in room. But at least they should have more for guests to use. And the service is slow. The staff seems working slowly, especially in reception area. And they always have only one receptionist and make the guests keep waiting. Breakfast is bad. Everything's cold. I prefer have my breakfast outside.

        Reviewed April 23, 2018

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        8.4
        Excellent
        Christian from Indonesia
        Business traveler
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 1 night in March 2018

        Book the room without the breakfast”

        Just book the room. Nice location. everything was clean. except the food. When i come to Surabaya again, will consider this hotel only without the breakfast. Thank you.

        Reviewed March 12, 2018

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        9.6
        Exceptional
        Tan from Indonesia
        Couple
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 3 nights in August 2019

        Hotel with good location”

        We stay 3 nights in here and we very enjoy. Near Bakwan Kapasari ( legend Bakwan in Surabaya ) also close to local food

        Reviewed August 25, 2019

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        10.0
        Exceptional
        Farida from Indonesia
        Family with young children
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 1 night in December 2016

        clean and spacious hotel”

        It's a new hotel in Surabaya. Very convenient and clean. Very suitable for family trip

        Reviewed January 19, 2017

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        8.8
        Excellent
        Andy
        Business traveler
        Deluxe Twin Bed Room, Deluxe Guest room
        Stayed 3 nights in October 2019

        Staff Politeness ”

        Checkin was breezed . The hotel lobby is on the 2 nd floor . Although there are 3 passengers lift, there is no waiting time issues. The room was cleaned and tidy . Just the housekeeping must have forgotten to replace the bath towel after the house keeping section. Have to call the reception to inform the house keeper to bring the new towels. The water heater and water pressure were excellent. There is restaurant for oriental and local cook food just beside the hotel . Otherwise, the hotel dining offers reasonable price for local food. The surrounding place is safe with security round the clock. Overall , is good.

        Reviewed October 14, 2019

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        10.0
        Exceptional
        Muhammad from Brunei Darussalam
        Solo traveler
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 3 nights in December 2018

        Exceptional”

        Excellent hotel at Jl Mayjend Sungkono. Easy access to everywhere. Hotel room are spacious and clean. Luxurious hotel as it was managed by Marriot Hotel. This hotel building is also called Mayapada Group. As for me, i like this hotel so much. Will consider to stay here again in the near future.

        Reviewed December 27, 2018

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        8.0
        Excellent
        Limpapat from Thailand
        Business traveler
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 3 nights in January 2018

        It should be the best but not now. ”

        1.No light in bath room. 2.No luggage table. 3.No sound absorber for chair. 4.New door, difficult to close. 5. You shoud have more regular taxi stand by or please to book for the airport especially morning(many car parking now but no taxi) . 6. Clothes hanging rack should have some closing curtain. 7.No Cotton bud in toilet. 8. Toilet flush sit inconvenience and some leak when normally pee. 9. No laundry plastic bag and no telephone directoy for phone or room services. 10.Less task bin in hotel. 11.No "Not disturb" or "Please clean room"symbols. 12. No car or Shuttle to shopping mall. 13. Front site is very narrow but many car, all environments look not good view, should adjust some Chinese mausoleum. 14. You should join with more restaurants in near area such as % discount or pay includes charging with the hotel.

        Reviewed February 07, 2018

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        8.8
        Excellent
        Hikmah from Indonesia
        Family with young children
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 1 night in May 2018

        Nice place to stay in Surabaya ”

        Nice place to stay in Surabaya, valued for money

        Reviewed July 22, 2018

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        6.4
        Good
        Maju from Indonesia
        Business traveler
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 1 night in December 2018

        Four star hotel with no parking lot!!”

        I am already member of the hotel but then the receptionist asked me again whether I already being a member or not. I wonder why their system couldn't recognized the member whose will stay there? So what is the benefits of being the member then?? So it took a while to check in rather than the usual. I booked only one night but then I have to extend my stay so I booked one more night in different booking but then their system couldn't recognized so I have to re-check in on the next morning. Breakfast food variety was not so good. The main ingredients for the breakfast for 1st and 2nd morning were the same. They only cooked it differently for both days. Room was clean. Staffs were friendly. But the main problem is always parking lot! I can not believe that for four stars hotel which managed by Marriott didnt provide parking lot!! My driver was have to went around the building for more than 7 times but still no parking lot and he had to find the parking lot out of the hotel area.

        Reviewed December 09, 2018

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        6.0
        Maju from Indonesia
        Business traveler
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 1 night in December 2018

        Four stars hotel with no parking lot!!”

        I am already member of the hotel but then the receptionist asked me again whether I already being a member or not. I wonder why their system couldn't recognized the member whose will stay there? So what is the benefits of being the member then?? So it took a while to check in rather than the usual. I booked only one night but then I have to extend my stay so I booked one more night in different booking but then their system couldn't recognized so I have to re-check in on the next morning. Breakfast food variety was not so good. The main ingredients for the breakfast for 1st and 2nd morning were the same. They only cooked it differently for both days. Room was clean. Staffs were friendly. But the main problem is always parking lot! I can not believe that for four stars hotel which managed by Marriott didnt provide parking lot!! My driver was have to went around the building for more than 7 times but still no parking lot and he had to find the parking lot out of the hotel area.

        Reviewed December 09, 2018

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        8.8
        Excellent
        Darren from Malaysia
        Business traveler
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 3 nights in April 2018

        Great hotel and staff but watch out for 12th floor ”

        Facilities, location and hotel are in excellent condition and the staff are very friendly and helpful. However, the hotel must have some teething problems with regards to drainage or ventilation on the 12th floor as my room had a terrible smell which was very apparent every time I walked in. (You got used to it after a few minutes of being in the room) I told reception twice and they were going to look into giving me a new room but as that would’ve been just for my last night of a 3 night stay, I didn’t want to move all my stuff. There is no way this was not noticeable before my stay so I am not impressed they attempted to give the room out so I cannot now give them a perfect score.

        Reviewed April 13, 2018

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        9.6
        Exceptional
        AGUS from Indonesia
        Business traveler
        Deluxe King Bed Room, Deluxe Guest room, 1 King
        Stayed 2 nights in March 2018

        nice hotel with "Mariott standard"”

        very good price, good breakfast, good location, sometimes a lot of traffic jam, but it epends where you want to go, very friendly staff...everything seemed o be executed according to Mariott standard.

        Reviewed March 12, 2018

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