Best Hotel in Manila”

We chose to stay at the Fairmont Makati based on the good reviews it had received in Agoda and Tripadvisor, and I'm pleased to say it lived up to those expectations. Our room was a decent size, with modern furniture and facilities. It was very clean and our room was almost made up in the mornings and turned out at night. The staff were the best thing about the hotel. They were all excellent - really friendly and attentive. We had some issues with cancelled flights due to a typhoon, and the concierge was exceptional at assisting us rebook the flights and confirm changes to accommodation. The pool and gym facilities are top notch. We had a very relaxing massage at the spa, which is also world class. The breakfast buffet at Spectrum is excellent and has a wide range of Filipino and International food. I wouldn't stay anywhere else in Manila!

Highly Recommend the Fairmont Makati for Business or Personal Stay”

In the interest of full transparency, I am an Accor Platinum member and there is a good reason for my loyalty. I travel on business approximately 180 days every year. and I always first search if there is a Fairmont Hotel at my travel locations. However, this was my first stay at the Fairmont Makati. My three days at Fairmont Makati was for personal relaxation. In that context, this was a completely successful visit. From check-in through check-out, I enjoyed a completely positive experience. All hotel facilities are first class. The staff from supervisors down to the housekeeping staff were professional and accommodating. The star outlets for my visit were the Mireio Terrace Bar and the Long Bar. The only disappointment during this stay was the Gold Lounge which on one weekend evening was so full that some guests were placed on a waitlist. The Lounge management followed up with an unsolicited email apology, which by itself was much appreciated.

Luxuriously modern and tasteful”

Fairmont Hotel What can I say? Staying in this 5-star hotel in Makati is luxurious. The deluxe room itself is already loaded with amenities to satisfy any traveler's taste. It is nicely furnished, with a modern and elegant design. Controls for the lights and airconditioning are within reach with the central control panel by the bedside. The toilet and bath is itself a space that was well thought off. It is in one word: spacious. To lessen any awkwardness, the water closet is separated by a frosted door, while the shower is also equipped with a glass door. And for the weary, you can simply unwind in the bathtub to wash away all the day's worries. Besides the nice room, the hotel has great facilities and great people. The facilities include a well equipped gym and a nice and private pool. The hotel staff has the Filipino charm that simply welcomes you in and is very attentive to your needs. Last but not the least, Fairmont is nearby shopping malls, and various dining areas that can all be reached by walking.

The best experience of my life!”

It is hard to know where to begin with this review. Let me just start by stating that my stay here was the best experience of my life. This hotel is simply magnificent. The staff were friendly, attentive, helpful, well trained, and polite. The food was spectacular and the food was outstanding. The 5th floor swimming pool overlooking the city was amazing. Celebrities seem to regularly visit the hotel. My story is unique. I needed to attend to business in Makati, and was going to stay at a typical 2-3 star hotel. However, I decided that this would be the perfect time to propose to my g/f, so I booked this hotel because she deserves the best. Even with these expectations, our stay was beyond my wildest dreams. Rey, the concierge, corresponded with me weeks prior to plan every aspect of my proposal. He and the rest of the staff were absolutely fantastic. He arranged an exclusive rooftop, sunset proposal, complete with a romantic 2 piece band, rose pedals and candles. The staff also videotaped the entire proposal - check it out on the hotel's facebook page :) Unbelievable. The amount of care they took to make this day perfect for her and I was phenomenal. I sent some pics of us prior to our stay, and they arranged to have one framed and waiting in our room with complimentary champagne, wine and chocolates. At our dinner at Spectrum afterwards, our menu had a picture of her and I in every page. Despite being busy with their typical rich and famous clientele, almost every staff member from bellboy to director came to congratulate us at some point. We felt like moviestars! the worst part of this hotel was leaving it. I wish we could have our wedding here, but it is an expensive world for a young couple. With that being said, my fiancee and I will always cherish our stay there, as I am sure that it will remain one of the most memorable experiences of our lives. Thanks again Fairmont/Raffles staff!

Exemplary stay”

I could not say enough nice things about this hotel. There are a handful of hotels in Makati claiming to be 5 stars and they are more like 3.5 or 4 stars. The standard at Fairmont I'd more like 7 stars. It is such a clean hotel, inside and out. I did not feel cautious walking around barefoot in my room bc it was that clean. I was very comfortable and thoroughly enjoyed my visit. The staff is so wonderful. From the person who opens the door, the front desk, bellhop, housekeeping, servers, bartenders, room engineers, driver, etc., EVERYONE was just fabulous. They are all willing to go out of their way to make sure you have everything you could possibly want or need. The food at the Spectrum restaurant and Macaron cafe were our favorites. We ended up eating at the Macaron cafe sometimes twice a day, as not only the food brought us back but the warm and caring staff that tended to us. The service here is nothing short of exceptional and I wish it was the standard at every hotel. We even utilized their ride services. The hotel remains in touch with the driver pretty much the entire time to ensure the safety of their guests. The location is also prime, walking distance to other restaurants, bars, shopping, and even churches. I'm currently on a trip for vacation and will compare other hotels, but so far, the Fairmont is my favorite and has my highest recommendation.

Perfect hotel, perfect location”

Having travelled to Makati many times on business over the past 12 years, and stayed with many of the 4 & 5 star hotels, I was quite excited by my first stay at the Fairmont. I dare say, I was not disappointed! The fit-out of this new hotel is of a high quality and the staff are very friendly, going out of their way to ensure that my stay was a memorable one. My room was a generous size, the king bed and pillows were very comfortable (making it difficult to get up in the morning) and the bathroom was just perfect (including rain-shower and bath). I had no issues connecting to the complimentary Wi-Fi (President's Club). The gym was large, with new (well-spaced) equipment and well lit with large windows allowing natural light to flow in. Swimming pool is long enough for some morning laps and the deck chairs nice and comfortable. Location is terrific also, right next to Landmark, Greenbelt and Glorietta for some shopping. Over all, a five star rating from me and I would not hesitate to stay at the Fairmont again.

Typically great Fairmont hotel”

The Fairmont chain of hotels are excellent, and Fairmont Makati is no exception. The hotel is new, and has that new feeling. Yet, the staff are polished and professional, and I didn't find any issues with staff service. The room was very nice, with a very well appointed washroom. The separate toilet and shower make it more comfortable. The large bed was perfectly comfortable, and the pillows were excellent. The breakfast buffet, and dinner buffet were also excellent. Fantastic choice of western and Philippine food. I would come back to the Fairmont!

Great room and luxury hotel”

I come to Manila on a regular basis and this hotel is the best one I have visited until now. Next time I go to Manila I will surely book at room at Fairmont again as it is very well situated in the heart of Makati only 3 min. walk from "Green Belt" shopping arcade. The hotel is brand new and it is very good shape. Very nice gym and spa area and breakfast- and dinner buffet is well catered. A must stay in Makati.

Feel like home and great location”

The hotel staff are very friendly and always kind and helpful with the guests. The staff and hotel environment made us feel like home. The room is spacious and comfortable. The toilet is huge. I would like to express my greatest thanks also to the housekeeping team who managed to accomodate my deco request or arrangement for our wedding anniversary celebration upon our check in. No hastle and fussy requirement by the team. On the D-Day, everything went smooth and well. We love it! Thank you Fairmont Makati.

New Hotel with excellent staff and amenities”

It was our first time at a Fairmont hotel and if the rest of the chain is as good, I wouldn't hesitate to stay with them again. Some of the similar priced hotels in Makati in my experience were old and dated. This hotel is private, clean and the rooms as well appointed as 5 star hotels anywhere around. The breakfast buffet was great. Only a Canadian Hotel could offer Maple syrup like this, you could spread it with a knife!

Bigger room ”

Fairmont I requested early check in & luckily there was a room available. I reserved a room with 2 beds & the beds were double beds so that was really good. The bathroom had all the amenities & wasn’t cramped. The room as well was big. The staff is very friendly & helpful. We got a plate of welcome fruits. I went to the spa to try the wet sauna & the jacuzzi. I liked that it was located in the female spa room. There were showers, a lounge & lockers. So relaxed after. Didn’t go in the pool but it looked inviting. It’s located in the heart of Makati shopping & dining. We walked to Greenbelt chapel for mass service. There were security staff at all corners so it’s quite safe. I will definitely book this hotel again & would recommend it to my friends & family. Will try the breakfast buffet next time.

CEO”

Fairmont Makati may not be as luxurious as Raffles, but their staffs are simply amazing! So corteous, helpful, and go the extra mile for their guests. I used to stay at Peninsula Makati, but no more. Fairmont Makati is the only lodging option for me in Manila.

EXCEPTIONAL SERVICE!!”

I used to stay at Shangrila Makati, but I decided to try something new because Shang at Makati is getting old and tired. Due to promixity to my client’s office I chose Fairmont Makati. Since then, I never want to change my hotel. Fairmont Makati has truly amazing service by their super friendly and helpful people!! Top notch at every level.

My favourite hotel in Makati”

I love coming back to Fairmont. The hotel is right at the center of Makati with access to several malls. However, I was given a room with faulty master control and shower head, a sign that maintenance of the facilities is slowly not given attention. I had to request for another room. I was transferred after following-up with the front desk.

Exceptional”

Fairmont Makati is a very nice, clean and comfortable place. One of the best hotels I've stayed at. Room amenities are excellent, the staff are very courteous and respectful. Location is superb since it is within the Makati Business District, you can go around Makati without getting wet or walking under the sun.

Excellent stay.”

Had a ovely stay at the Fairmont at the last day of our Manila trip. We booked the deluxe room, which was really nice and fully equipped with anything you need: from french press coffee maker to ironing board. Bathroom was perfect and having Lanvin toiletries was such a nice touch. Hotel staff were very helpful. We asked the concierge and Royal Service for assistance a couple of times - they were great! Breakfast was nice: I particularly enjoyed the section with filipino food, but if you are into eggs and bacon, or croissant or bread, they have those too, plus some fancy mango lavender jam on the table! (ps breakfast is php 2900 / usd 65 for 2 pax if you don't book it in advance)

Fairmont stay August 2014”

I enjoyed my stay at the Fairmont Makati very much. The staff could not have been more helpful or friendly. Manila traffic remains a nightmare and catching taxis was always something of a chore, but that is certainly beyond the control of this hotel. Certainly the staff did their best to accommodate every request. The room standard was high and the facilities good. I would stay there again. The hotel is very close to Greenbelt, which is a major plus, because it's an easy 5 minute walk. There is an underground car park pathway through to Landmark, which has a very good supermarket. From there, Greenbelt is across the walkway, so you really don't even have to go onto the street if you choose not to do so.

Picking at nits”

Fairmont Makati is a high-end hotel that's been around for a few years, and the wear and tear is perhaps starting to show. When I stayed there, there was a faint ammonia odor wafting through the lobby, and a chemical insecticide smell pervaded the hallway on an upper floor. The mattresses (twin beds) sagged on the sides facing each other. But the staff service was excellent, and the rest of the hotel was otherwise very well-appointed.

Simply superb!”

Loved every aspect of this hotel. Thank you for wow-ing me and i shall never pick any other hotels but fairmont in all my holiday destinations now since you have set this high standard. Service staff were truly impeccable and flawless. From driver, porter, guest services, housekeeping, room service everyone treated my like Royalty. Thank you Fairmont. Loved the toiletries and your choice of in room tea bags brand! Good pick. Loved how the mineral water was presented. Ive always had internet problems when i travel as many hotels have a limit on the number of gadgeta that can be connexted . But i never had that with yours Only issue- front desk staff could try to look genuine to help and not be too worried with their pile of work

Awesome Stay”

Staff, ambiance, cleanliness & room was awesome! I wish we stayed longer because what put Fairmont Makati over the edge was the courteous & respectful staff. From checking in to checking out....the level of service was consistently amazing. I will definitely return to this hotel on my next visit!