9.2
Exceptional
/10
(1,401 reviews)See what guests said
View8
Breakfast5
Housekeeping4
See map
9.7

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
The Bund (Wai Tan) 190 m
Nanjing Lu (Nanjing Road) 970 m
Oriental Pearl Tower 1.04 km
Yu Garden (Yuyuan) 1.18 km
Shanghai Tower 1.73 km
Shanghai Museum (Shanghai Bowuguan) 1.77 km
Shanghai World Financial Center 1.85 km
Former French Concession 2.44 km
Shanghai Disneyland 19.78 km
Zhujiajiao Ancient Town 43.66 km
Nearby landmarks
YongAn XiuXian Jie 80 m
Chenyi Square 80 m
Heping Fandian 80 m
Chartered Bank of India, Australia and China 110 m
No 18 The Bund 130 m
North China Daily News Building (17, The Bund) 140 m
Yick Fung Commercial Mall 140 m
Bund Valentine Wall 150 m
The Bund (Wai Tan) 190 m
Silk commercial building Mall(new Huangpu store) 190 m
Fairmont Peace Hotel

"Breakfast was very nice and it was a bonus to be able to go back at the end of the day and relax in the lounge with a drink."

martin - January 4, 2019

Deluxe Room Fairmont Peace Hotel
Lobby Fairmont Peace Hotel
Swimming pool Fairmont Peace Hotel
See all 59 photos
Removed from saved list
Free Wi-Fi
2019

Fairmont Peace Hotel

No 20, East Nanjing Road, The Bund and North Bund, Shanghai, China, 200002 - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
What guests are saying:Read all 1,401 reviews
Exceptional cleanliness
9.5 rating for cleanliness
Exceptional comfort
9.3 room quality and comfort
Exceptional service
9.3 rating for service
Exceptional facilities on premise
9.1 facilities on premise

Our stay at the Fairmont Peace Hotel was one of the highlights of our trip to China.

Charles | April 5, 2019

Best location in town, dream hotel in the primest of lactions.

JOSE | November 2, 2018

My kids (6 and loved it, and wanted to stay forever.

Charles | April 5, 2019

Great staff and a five star hotel experience in Asia.

JOSE | November 2, 2018

The staff is very professional and knowledgable.

Will | March 16, 2019

A truly 5 star experience

Will | March 16, 2019

  • 440 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Shanghai

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Shanghai every 2 minutes on Agoda.com
Value for money8.7
Distance to city center1 km
Location rating9.7
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport15.6 km

Rooms available at Fairmont Peace Hotel

9.3
Exceptional
Room comfort & quality
Signature River View Suite King Bed Room
Signature River View Suite King Bed Room
...
  • Room size: 178 m²/1916 ft²
  • River view
  • 1 king bed
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Fairmont King Room
Fairmont King Room
...
  • Room size: 49 m²/527 ft²
  • Courtyard view
  • 1 king bed
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1 bedroom Suite
1 bedroom Suite
...
  • Room size: 89 m²/958 ft²
  • City view
  • 1 king bed
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Deluxe Room
Deluxe Room
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
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Fairmont Gold Queen Room
Fairmont Gold Queen Room
...
  • Room size: 49 m²/527 ft²
  • Courtyard view
  • 1 queen bed
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Fairmont Twin Room
Fairmont Twin Room
...
  • Room size: 49 m²/527 ft²
  • Courtyard view
  • 2 single beds
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Fairmont Gold Twin Room
Fairmont Gold Twin Room
...
  • Room size: 49 m²/527 ft²
  • Courtyard view
  • 2 single beds
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Double Room
Double Room
...
  • Room size: 49 m²/527 ft²
  • Non-smoking
  • 1 king bed
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Deluxe Hollywood Twin Room - Non-Smoking
Deluxe Hollywood Twin Room - Non-Smoking
...
  • Room size: 45 m²/484 ft²
  • Shower and bathtub
  • 2 single beds
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Deluxe Queen Room
Deluxe Queen Room
...
  • Room size: 49 m²/527 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Fairmont Peace Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Fairmont Peace Hotel?

Fairmont Peace Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 950 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Fairmont Peace Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Fairmont Peace Hotel has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Shanghai with private transportation, the hotel can arrange both taxis or car rental.

See map
Explore the neighborhood

What people love about Fairmont Peace Hotel

  • 9.6
    Exceptional
    Location

    "Great location, club lounge was excellent, spa facilities great, staff very attentive"

    Ian

    |

    December 1, 2018

  • 9.6
    Exceptional
    Spaciousness

    "Room is big, well designed, decoration match the historical feeling."

    christina

    |

    January 30, 2020

  • 10.0
    Exceptional

    "Except that, everything is perfect in Peace Hotel."

    Wantong

    |

    June 30, 2019

Property ranking|Compared to 2,673 Shanghai properties
See all rankings
Location score
9.7/10
Service score
9.3/10
Cleanliness score
9.5/10
Room comfort score
9.3/10
Better than
99
%
of Shanghai properties
Better than
99
%
of Shanghai properties
Better than
99
%
of Shanghai properties
Better than
99
%
of Shanghai properties
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Overall rating:
9.2
Exceptional
1,401 reviews
Cleanliness
9.5
Facilities
9.1
Location
9.7
Read all reviews >
What travelers say they love:
We are pleasured to book Fairmont gold room accessible to th...
Pik from Malaysia
Business traveler
More about Fairmont Peace Hotel

More about Fairmont Peace Hotel

Fairmont Peace Hotel in Shanghai is a luxurious Art-Deco masterpiece brilliantly reinvented for the 21st century lifestyle. Classic fashion and glamour now sparkle with a new luster, reflecting chic heritage while looking forward to modern urban flair. Situated in the Heart of The Bund promenade and a five-minute walk from Nanjing Road Pedestrian Street, it is the perfect place to explore Shanghai’s spectacular scenery and vibrant lifestyle.

While being anchored on China's most famous historic stretch, the hotel is just a 20-minute ride from Hongqiao International Airport with Pudong International Airport a 40-minute drive away. Please enter your preferred dates of stay and submit our online booking form to make a reservation at Fairmont Peace Hotel.

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Most talked about facilities

Breakfast
9 mentions
Internet
5 mentions
Food & Dining
4 mentions
Housekeeping
3 mentions

What they offer

10.0
Exceptional

"Overall a very good hotel, worth the little extra than maybe..."

Ian

|

December 4, 2018

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental

Nearby restaurants

Chinese cuisine
Chinese cuisine
Jasmine Lounge
30 m Chinese
Longji Hongkong Restaurant
130 m Chinese
Ai Mei Chinese Restaurant
150 m Chinese
American cuisine
American cuisine
Chatters Jinjiang Metropolo Classiq Hotel
160 m American, Asian, French
City Bull Steakhouse and Bar - Nanjing Rd.
520 m American, Bar, Steakhouse
Foodie Wine Bar
720 m American, Contemporary, Italian
Asian cuisine
Asian cuisine
Dragon Phoenix
30 m Asian, Chinese
Shook!
40 m Asian, Fusion, International
Hakkasan
70 m Asian, Chinese, Contemporary

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Fairmont Peace Hotel from real guests

Overall rating
9.2
Exceptional
From 1401 reviews
9.6Location
9.4Cleanliness
9.3Room comfort and quality
Agoda Reviews (762)Booking.com Reviews (639)
Rating via Agoda9.2
/
10
Exceptional
Cleanliness9.5
Facilities9.1
Location9.7
Room comfort and quality9.3
Service9.3
Value for money8.7
High score for Shanghai
Rating
9+ Exceptional (276)
8-9 Excellent (81)
7-8 Very Good (40)
6-7 Good (4)
<6 Below Expectation (15)
Time of the year
Mar - May (122)
Jun - Aug (104)
Sep - Nov (97)
Dec - Feb (93)
Don't miss out!Users are booking a place in Shanghai every 2 minutes on Agoda.com
All guests (762)
All room types
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Showing 416 verified guest comments
12345
10.0
Exceptional
Charles from United States
Family with young children
Fairmont Gold Twin Room
Stayed 3 nights in March 2019

Great for families, wonderful staff, and great value”

Our stay at the Fairmont Peace Hotel was one of the highlights of our trip to China. My kids (6 and 9) loved it, and wanted to stay forever. From the instant we arrived, everyone went out of their way to make sure we were comfortable. The facilities are beautiful, and full of history. They offer a tour of the building for guests who are interested, and it was a fascinating look at the history of this iconic building. The location is great, very central, and you can't get much closer to the Bund. The Metro is a few blocks away, but easily within walking distance. The Fairmont Peace Hotel is an iconic masterpiece that is beautifully maintained and staffed. No other hotel can beat it. Anytime I come to Shanghai, I will definitely be staying at the Fairmont Peace Hotel.

Reviewed April 05, 2019
10.0
Exceptional
Kalyanaraman from Botswana
Couple
Fairmont King Room
Stayed 2 nights in May 2018

Superb location and such a lovely hotel. Staying at peace is an amazing experience. ”

Location was a big plus. Step out and left is the bund area and right is Nanjing road east. Both are must see at Shanghai. Service at peace is something outdistancing. Zoey at the concierge and her team was always there to support us. Rooms were very comfortable and spacious. Frankly nothing much to say as cons Staying at peace was a pleasant experience and would certainly recommend this place. Right outside is the bund area where a ferry could be taken at 2 rmb to cross to other side and walk across the other side of bund to see the pearl observatory and super brand (lotus) mall and museum n floating restaurant and many other places. This is much faster than even taking a taxi. Walk to old Shanghai n market area is about 20 25 minutes. Walk alongside the bund in the evening is lovely with the beautiful Shanghai skyline beautifully lit. Overall stay at peace was amazing experience and great value for money Thanks to agoda for the booking done. It was seamless and perfect 👍👏👏

Reviewed June 03, 2018
10.0
Exceptional
Lisa from United States
Couple
Stayed 2 nights in January 2012

Beautiful hotel with fantastic service and staff”

none

this hotel is one of the most beautiful hotels i have ever stayed at in the world. the rooms are true to history and beautifully restored. the staff is explemplary and catered to our special request above and beyond what we requested. the location is amazing as well. just a block to the bund and a block to east nanjing road (shopping), you couldn't ask for a better location. the east nanjing metro station is only two blocks away as well. i highly recommend the restaurants at the hotel as well. room service was quick and excellent. if you are looking for a quintesential shanghai hotel experience, stay at the fairmont peace!

Reviewed January 31, 2012
10.0
Exceptional
Shirley from Singapore
Business traveler
Fairmont Twin Room
Stayed 5 nights in April 2019

An iconic hotel!”

The service is impeccable right from the start at the front reception to the bell service, the concierge, the room service and the chambermaids. It seemed that the hotel looked into every aspect of the guests' comfort and convenience. When you enter or leave the hotel, don't be surprised if you have been snapped as many tourists will stop to take a picture or do selfie shots at this iconic hotel on their way to or back from the Shanghai Bund. Cannot blame them as Fairmont Peace Hotel has a rich flamboyant history.

Reviewed April 15, 2019
9.6
Exceptional
Richard from United States
Couple
Fairmont Gold Queen Room
Stayed 3 nights in October 2018

Tremendous Hotel”

We had heard about the Fairmont Peace Hotel but were blown away when we arrived - the awesome lobby was only the beginning. It is a great historic site and location on the Bund for your stay in Shanghai! Great facilities, excellent buffet breakfast each morning, and an extremely comfortable and quiet room. And don't miss walking through the museum on the 2nd floor for a further taste of the hotel's history. We would easily stay there in the future!

Reviewed October 23, 2018
9.2
Exceptional
Gerard from New Zealand
Couple
Fairmont Gold Queen Room
Stayed 1 night in July 2018

Great stay”

We had booked a gold room as we had a great experience at the Fairmont in Singapore. The hotel is on the Bund, and you only have to cross the road to get to the Bund promenade. The building is beautiful and inside completely decorated in art deco style. The room was so much better than the pictures on the website, it is big, nicely decorated and the bathroom is the best hotel bathroom I have seen. A free standing bath, seperate shower and toilet. A special area for your luggage and a coffee machine that makes great coffee. The room was very clean and the staff were fantastic. The gold lounge was very nice. We enjoyed the afternoon tea and the canapes at night. Harrison the Gold room manager was very friendly and helpfull. It is the second Fairmont we have stayed at, and I am looking forward to stay in more.

Reviewed July 26, 2018
10.0
Exceptional
LeyTing from Malaysia
Group
Fairmont King Room
Stayed 1 night in November 2017

The hotel to choose in Shanghai”

Second time to this hotel and it never disappoint me. With its rich history and old Shanghai’s deco, the hotel is perfect for those who would like to feel the golden era of old Shanghai. Location wise it is right at the Bund so you could get to the Nanjing Pedastrian Street and the Huangpu River view just a few steps always. The room is big and comfy as all other Fairmont hotels but it has the unique old Shanghai elements. Room service was good, I like their Shanghainese breakfast set. The hotel has a open terrace at Level 9 with a perfect view of the Huangpu River, Lujiazui and the Bund.

Reviewed November 08, 2017
10.0
Exceptional
Vina from Indonesia
Solo traveler
Fairmont Gold Queen Room
Stayed 1 night in October 2013

SUPERBBBSS !!!!”

helpfull staff, centrally located & luxurious

5 thumbs uppp for this hotel. centrally located, the view (you can see the bund), near shopping areas, bar rough, mr & mrs bund. the staff so nice and helpfull. my friend losing her wallet in the taxi, and we call the hotel for checking the wallet to the taxi driver. and you know what? the hotel call me and said that the wallet already in fairmont, the taxi driver send the wallet to the hotel because we must boarding very soon(can't go back to fairmont to take the wallet). the hotel staff said that they will send the wallet through FedEx express but sadly the FedEx won't send the wallet because it's high quality stuff. i hope the wallet safe in hotel until we back again to shangai. thankyou for peter zheng who help us ..

Reviewed October 07, 2013
9.7
Exceptional
Tou from Singapore
Solo traveler
Fairmont King Room
Stayed 2 nights in June 2012

Incredible history, with excellent location”

Historic architecture, and incredible interiors

what a spectacular hotel! its history is enough to sell the hotel, but add to this its excellent location (junction of the bund waterfront and nanjing dong lu retail strip), beautiful art-deco/colonial interior design, and very friendly staff, you will be a fantastic hotel. even though my room (definitely the cheapest one in the hotel) faces a courtyard, the room is incredibly spacious with its own walk-in wardrobe, passage way, alcove with study desk, large 3-seater sofa, and a white/black marble bathroom (with 2 sinks, a shower stall and claw-foot bath tub, with its personal tv). yet in this lofty hotel, the staff are incredibly personal and friendly! from evida (the smiley receptionist) to mimi (the friendly pool attendant) to eddy (the efficient and professional head waiter at cathay room) to the many room attendants, everybody showed passion and dedication! there are more glitzy hotels in shanghai (e.g. peninsula and waldorf astoria are more bright, shiny and gleamingly beautiful), but the peace is a historical institution that must be experienced. the only minor 'down' sides are: (a) no tea bags in the room (although there is a nespresso-like coffee machine); (b) rather plain swimming pool (very efficient 18 metre pool, but relatively unadorned environment); (c) limited photography permitted in the lobby. nevertheless, the negatives pale to the incredible positives of this charmed hotel!

Reviewed June 12, 2012
9.3
Exceptional
Worawong from Thailand
Couple
Stayed 2 nights in October 2012

Best service!!”

It's classic hotel

Fairmont peace hotel is the best hotel of The Bund zone,this hotel is in the center of Shanghai ,so you can go to travel around Shanghai easily. I had dinner on 9th floor in this hotel and it wonderful . On 9th floor you will see the best night view of Shanghai

Reviewed October 07, 2012
10.0
Exceptional
thoa from United States
Family with young children
Stayed 3 nights in June 2011

Majestic hotel”

pristine rooms, perfect location, great service

glorious, glorious hotel with history and charm. our family of 4 stayed in the standard but hugely spacious guestroom with 2 queen size beds. the standard room was well appointed with modern decor and fixtures, and the beds were heavenly with beautiful soft linens. there was also a sofa , a walk in closet, and an enormous bathroom suite. one of the oldest jazz bands in shanghai plays in the downstairs pub, while a trio string orchestra played nightly in the foyer area. my young daughters danced in the foyer every night while the trio played their cello and violins. the breakfast buffet was nice with standard offerings. the location was superb, 1 block away from the bund and the entrance to the bund tunnel. also, a few blocks away to the subway station (which is really easy to use for tourists). customer service is as outstanding as you'd expect with a hotel this superb. i can't really find a downside to this hotel. i'd be surprised if anyone was disappointed.

Reviewed August 10, 2011
10.0
Exceptional
Pik from Malaysia
Business traveler
Fairmont Gold Queen Room
Stayed 4 nights in September 2019

Nice and worth of stay hotel ”

We are pleasured to book Fairmont gold room accessible to the gold lounge for 3 nights. The hotel located walking distance to the bund. The scenery of the bund is the must to visit in Shanghai. The room is clean and spacious. We enjoyed breakfast as well as the afternoon tea and evening cocktails offered by the hotel gold lounge. This is truly a worth of stay to us and we will definitely go back.

Reviewed September 27, 2019
10.0
Exceptional
michael from New Zealand
Family with teens
Stayed 3 nights in July 2011

fantastic location to everything, amazing service”

beautiful restored heritage building, the location was perfect for getting everywhere in central Shanghai quickly

After 3 weeks traveling China, the Peace hotel was a respite in a busy cosmopolitan city, beautifully restored to its 1929 heritage,but modern in every way.we had 2 rooms for our family of teenage girls and ourselves, rooms large with stunning en suites, dressing rooms and access to a fantastic pool, and sauna. Staff were just wonderful and made every effort to ensure our stay in Shanghai was a wonderful experience. PEace hotel is right on the bund, with access to the Tourist tunnel just opposite the hotel. great eateries close, and very close to the fabric market(a must for tailored clothing) and najing road market.

Reviewed August 02, 2011
10.0
Exceptional
Nygllhuw from New Zealand
Couple
Fairmont King Room
Stayed 1 night in April 2019

This hotel is an experience not to be missed”

The Fairmont rates right up there with the best hotels I have ever stayed at. From check-in to check-out, the service has been impeccable, the quality superb and the surroundings just beautiful. The staff also helped arrange a small birthday party in the Cathey Rooftop bar for 5 people, and everyone just did a fantastic job. The person I will remember the most is Kitty, who went out of her way to ensure our check in went smoothly (we arrived early so left our luggage to go shopping) and when we came back later everything was sorted and they recognised me by name. Kitty also took helped me arrange a cake as well as spoke to the rooftop to ensure they knew we were coming. Service just above and beyond from this amazing young woman. The birthday party was excellent and the rooftop bar amazing. Our room was stunning and very comfortable, also a great size. The bed was luxuriously comfy and I slept like a baby. There is nothing I can fault with my stay at the Fairmont Peace Hotel.

Reviewed April 14, 2019
9.6
Exceptional
Sarah from Canada
Couple
Fairmont King Room
Stayed 1 night in June 2016

Excellent anniversary celebration”

My husband and I decided to celebrate our fourth wedding anniversary in style at the Fairmont hotel this year. We had high expectations seeing as it was a very expensive and well-received hotel and we were not disappointed. - Staff were extremely friendly and accommodating - Room was big and beautiful (we especially loved the bathroom) - Bed was the best bed I've ever laid on (and we've stayed at LOTS of hotels) - We got a complimentary chocolate cake as an anniversary surprise which was so delicious! - Staff took our picture and framed it as an additional little gift that we found after coming home from a mediocre dining experience at M on the Bund. - Gym was gorgeous! Loved the showers and steam room - Pool was relaxing and hit the spot - Ample water and complimentary tea given - We asked for a late check out and the staff gave it to us without hesitation - Check in and check out were flawless and everyone at the front desk was so cheerful and made us feel extremely important and welcome All in all, I'd definitely stay again if I had the money. It was the perfect stay!

Reviewed June 06, 2016
9.7
Exceptional
Laureen from Philippines
Couple
Deluxe Room
Stayed 3 nights in June 2014

Classy without being stuffy!”

History and nostalgia; Attention to detail; Attentive staff

Our weekend get-away in Shanghai was made all the more memorable by our stay at the Fairmont Peace Hotel. The location is unparalleled, and the staff was friendly and accommodating. We received a lot of advice on getting around, as well as assistance in making restaurant reservation and transport services. We did forget an item in our room, and hope that the Hotel will help us look for it. Otherwise, we would highly recommend the Fairmont Peacr Hotel!

Reviewed June 10, 2014
8.7
Excellent
Liew from Malaysia
Couple
Fairmont King Room
Stayed 2 nights in December 2011

Sublime piece of old shanghai with modern comforts”

Location on the bund and magnificent decor

It was our first trip to shanghai and we wanted a piece of history and relive the grandeur of bygone shanghai era. Hence we decided to splurge as it was our wedding anniversary and fairmont peace was very thoughtful to upgrade us to a suite which was a pleasant surprise. There was also a lovely cheesecake and fruit platter waiting for us. The suite was huge with a living room, bedroom, bathroom and powder room. It truly blown us away and is the most beautiful hotel suite that we ever stayed in. The decor was modern classic with understated elegance and we really feel pampered during the stay. Service was helpful but could be improved as it felt like the staff were very young and eager to please but lacked training. The general staff like bellboy, doorman can also be more friendly and courteous as they don't greet you with a smile. Some improvement in the service area and this would be a perfect hotel!

Reviewed December 24, 2011
8.7
Excellent
Simon from United Kingdom
Couple
Fairmont King Room
Stayed 2 nights in May 2014

The Only Place to Stay on First Visit To Shanghai”

Location, History, View

I had stayed at the old Peace Hotel, a fading icon of the pre Communist era that kept alive some of the old traditions in a gloriously decrepit fashion - on my return with my wife to celebrate her birthday in 2014 we were amazed to find the building beautifully renovated by the Fairmont Group. We upgraded to a suite at a very favourable rate and enjoyed the atmosphere of the Grand Old Dame right on the Bund. Some of the same old Chinese musicians were still cranking out renditions of old jazz numbers in the bar and the hotel made the stay particularly memorable.

Reviewed January 02, 2015
9.7
Exceptional
Susan from United Kingdom
Couple
Fairmont Gold Queen Room
Stayed 1 night in February 2016

self-pampering treat”

grand hotel atmosphere and service, relaxing amenities, great location and views

Excellent hotel with old-world charm and stunning original 30s decor. We took advantage of the great value of the upgrade to a Fairmont Gold with the lounge services - thank you Melanie for your attention to our needs. Enjoyed the Saturday tea dance and petits-fours in the Jasmine rooms and the spa and pool - a very relaxing way to spend a weekend self-pampering. The weather turned smoggy while we were there, so no need for a room with a view, but the hotel is right on the Bund for all the waterside life and light-shows if you take a stroll.

Reviewed February 19, 2016
9.3
Exceptional
Peter from Australia
Business traveler
Stayed 3 nights in July 2012

great location on the bund”

close to everything - grand opulence and history

great hotel and part of the raffles chain. unfortunately china being china its run teh chinese way and not the way a 5 star opulent grand hotel with such a great reputation should be run. staff are poorly trained and instructed, it shows when you walk inside and they start hiding instead of saying hello like all otehr hotel staff do. the experience of staying in such a grand hotel needs to be followed through, but the staff fail it. inside the main entrance security guards stop guests from photographing the interior, its a crazy policy. this place has so much potential but needs an analytical business mind to get it pumping, not a govt communist static mind. the gift store doesnt sell any souvenirs of the historic hotel, cant understand why!! the jazz bar is great and lives up to the reputation. by far the most outstanding member is the assist director of food and bevrages miss. patricia. this lady is trying so much to improve the place howevever appears to be hitting her head against a brick wall with staff who dont perform. the jazz bar waiters though are so professional, best i have seen in years. the place needs a hip vibe rooftop bar to get things going as its got a great view of shanghai, pudonga nd the bund from the rooftop.

Reviewed August 02, 2012
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  • Exceptional location
  • The Bund (Wai Tan)
  • East Nanjing Road Metro Station is within 0.43 km
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