Fairmont Singapore Reviews

Good location, friendly and efficient staff”

Don’t get me wrong, this is a good hotel - it’s a great hotel, actually - but there are other hotels that offer better value for the price. That said, we had a great stay here, the staff were excellent, room was lovely, and it’s nice to be able to walk to the MRT through the mall when it’s hot outside. They’re doing a few renovations to the pool, so you had to use other hotels’ pools, but overall very good. Excellent breakfast too - definitely worth having this at least one day of your stay!

Good location ”

I am here purely for convenience of NDP preview. Convenient to walk over to Padang. However parking is full and got to valet. And it’s cost a stunning $30. Other than that, everything was ok as I only needed a place to lodge for the day

Ideal location ”

Although there was an initial hiccup @ check-in counter due to a difference in name of person checking in, it was resolved. The change of different room category was handled well and my request for a Super clean room due to hypoallergenic needs was met to the tee.

Good location, quite neighbourhood”

We love to location, out from the super crowd hectic like Orchard but

Location!”

First time staying in this hotel, was worried about some of the mix reviews, but we actually had a lovely stay. The hotel was renovating so there's a bit of noise and few facilities such as pool was unavailable, but it's not a problem for us since we were sight-seeing during the day. The room was big and clean, the receptionist very nice and accommodating, we were granted an early check in. The hotel is conveniently located and connected to the mall. Really couldn't find anything bad to say about our stay. a very happy customer :)

Excellent service ”

Staff were friendly and efficient. The hotel’s location is excellent. Just above a shopping mall. Pity the pool was closed for renovation while we were there.

Outstandi.g except”

Really annoying lights keep coming on around the room if you move. Otherwise the renovation is superb.

Great location & great staff. ”

Very nice hotel with outstanding service. Location was very good with great views. Room was spacious and clean. The pool was out of action due to renovations but the hotel had arranged alternative facilities at a another hotel with free shuttle so while we didnt use this option it was great to know it was available.

Recent trip ”

Always retuned to fairmont but this time massive disruption from renovations causing noise and pool areas and restaurants to close down. Perhaps we should have prior warning or given discount for regulars?

Super hotel in a great location”

This is for sure our favourite place to stay in Singapore. The staff are always friendly and helpful, rooms are comfortable and a good size. The MRT is a short walk through the adjoining mall but you can walk to many places too. This last stay it was our wedding anniversary and the hotel had a delicious chocolate cake and a red rose sent to our room which was a lovely touch.

A great place to stay in Singapore”

I am a regular visitor to Singapore and almost always choose to stay at there Fairmont. Location is terrific, being directly about the City Hall MRT station and the air-conditioned underground walk way to Marina Bay. Rooms are large and very well appointed. The range of restaurants in and around the hotel are second to none and there Prego restaurant serves one of the best breakfasts in Singapore. Stay are super friendly and helpful and I will just t keep going back there.

Exceptional”

great

Nice hotel”

Nice hotel, but under renovation might causes some noises at times.

A staycation trips with family and friends”

We book connecting room, one room is king another room is 2 double bed. Room are spacious. The kids enjoy themselves running around. The bed are comfortable and big and it is clean. Room service is good with our request for ice bucket and other toiletries. Staffs at the counter are friendly and polite. Will definitely go again.

Great accommodation ”

Staff were very accommodating. The receptionist Gina Choi even sent a cake to greet me a happy birthday! Thanks!

Great Staff working at this hotel - very professional”

Excellent Staff. They would do anything to make your stay a happy one there. You can tell they are trying to be one of the best in customer service in Singapore. All the staff there go to the length to make your stay a comfortable one. The facilities can be a bit old but the service is excellent particular in Singapore where services are usually rendered without a smile. They also remember your preference if you go there on a regular basis. Just very pleasant to be there.

Exceptional Stay”

The hotel is located at an extremely convenient location right within the city centre. Plenty of food and drinks options are available for your choosing. The hotel room was extremely clean and spacious and accessible facilities! The check in staff were polite and made checking in a Breeze! Will definitely stay here again!

Best city view hotel”

I booked a room with city view, and they really gave us with Esplanade, Marina Bay Sands and all, infront of our bed window! And they upgraded us with a lounge facility and late check out due to our night flight schedule. Staff also helpful when we had a trouble to run coffee machine. Not to mention the location is above the MRT City Hall and linked to big mall. Very recommended! P.S: They have clean looked bed and bathroom with big bathtub.

Good location hotel with reasonably big room size and balcony”

The hotel has a good location with direct access to the mall and MRT Station. When I stayed there, there was a world cup event and people gathering at Chijmes with Big Screen and music play until late night. The people also make noisy that can be heard from my room at 25th floor. That was annoyed because it disturb my sleep. They still make noisy until almost 3am in the morning everday day. That was the annoying thing with my stay at Fairmont

We enjoyed the facilities”

A bit expensive, if you compare to others. You can find the same price/deal for a better hotel (like shangrila). If you need to be close to the city and you do not mind extra 100-200 SGD. If you have kids and that is what your stay is all about, choose shangrila

Excellent location and amazing staff”

The customer service in this hotel is amazing - the Concierge, the Front Desk, Room Service etc are all incredibly friendly and professional. They all proactively go out their way to help. Good sized rooms and great location too.

Outstanding”

This hotel is at the heart of the city. From the exit lobby is a shopping mall and the City Hall MRT Station. Restaurants are all over the place so you don't need to walk far. Cleanliness of the Room is Excellent. King Bed was very comfortable. You will have the marvelous view if you book the Harbour View Room, facing the Marina Bay Sands, the Esplanade Theater and the Sky Scrappers at the CBD. Customer Service is at its top. Overall, this is one of the best hotels I would highly recommend if you are visiting Singapore.

Nice Stay”

Got a good rate and stayed here for the first time. They did a good job of looking after us. We decided to upgrade to the executive club which was well worth as it gave my boss and I a location for our morning meetings. My aircon didn’t work very well the first night and they fixed during the day. As a result of my complaint, the duty manager provider me with a handwritten note apologising as well as a box of chocolates. A very nice gesture! Will definitely look to stay there next time around.

Great one night stay”

It has been a great experience, was only there for a one night stay after the wedding. The service and attention to detail was magnificient and the room was immaculate. The room was larger than most hotel, the bathroom alone was awe strucking enough, let alone the small walk in closet included! Would definitely love to be there. Only downside was that its a little costly.

Everything Else was perfect except for service”

I'd love to say that our whole stay was perfect but I have to be honest... people who are in the service sector need to be very pleasant. Everything else was ok except for the Front Desk Officer who attended to us during our checkout. She was very very very very very rude, she was not accomodating, and she was giving us attitude!!! I don't know what her problem is but I let it go when I checked out for our room. When my mother checked out, she was also complaining about that same Front Desk Officer who attended to her. (her name is Joanne - She's Filipino). Considering the fact that Fairmont Hotel is a five star luxury hotel, they should invest on service officers who are very pleasant --- it makes a whole lot of difference for the guests. That's the least that we could expect as guests --- given the fact that we're paying a lot for the hotel's service. Our stay would have been perfect, but it ended on a very bad note, since our family felt really disappointed and disrespected by your staff.

Sleepover ”

Great Location, for this reason, I would recommend the hotel. The service was professional but not warm. Tad disappointed, as was planning to stay again after return from Tokyo but decided on another hotel instead.

Good hotel, excellent staff and great location”

We went for our weekend getaway and were checked in by Clement whose very friendly, professional and polite. Our room on the 19th floor was very comfortable and the amenities were perfect and we didn't feel anything was missing. Even though the TV didn't have any music channels for that they had a music system with preset channels. At the concierge there's Mike whose again very knowledgeable and polite. Though I didn't need my usual assistance like I do in many hotels from concierge, I knew if I did Mike would have been upto the task. The beds and pillows were very comfortable, though, the quilt at times was too warm but we managed fine. For the location, I think this hotel has great location as its located in Marina Bay is stone throw away from all Marina Bay tourist attractions. Just underneath the hotel is raffles which consists of many restaurants and supermarket which are open till 11 pm. I really enjoyed my stay in Singapore Fairmont and will certainly come and stay again.

Fairmont Singapore”

This is not one of my regular hotels for work, but I do book it sometimes when my other hotels are fully booked. It is generally good value and rooms are decently nice. Great access to City Hall and the retail mall, so convenient. A little more difficult to get taxis than at the other hotels, given it is linked to a mall.

Great Location with Great View”

This our second time stay in Fairmont Singapore, and it's still same as beautiful as our first experience in 2013. Our room has bay and also city view, it is fabulous to see the city at night through the wide window. My kids are the buddies who want to stay again in this hotel, since they had beautiful memory here. We already tried to stay in some other hotels, but Fairmont is our favorite one...the best one for us... Will stay there again when we visit Singapore...

centrally located, spacious room, superfriendly staff”

we were staying at the signature executive room for 4 days. the room was big, with seating area viewing singapore scenic skyline so yeah its quite nice especially at night. love that everything in the room were electrically controlled. the staff were amazing, they were attentive and very supportive unlike any other 5 stars hotels in singapore which are poor in services, fairmont is the opposite, it trully is 5 stars! the pool opened till night. the furniture is a bit old and the rest room is kinda small. i asked them to cooked my baby's food from the day we arrived till the last day and they were very supportive and attentive. next to the hotel is raffles city, its a mall with many restaurants but you can also find streetfood within this area, all within walking distance. love this hotel, and would love to be back here again

Great Hotel in a Central Location”

Stayed at a few Fairmont hotels, this is the first time i tried Fairmont Singapore. It is in the traditional Great quality of the other Fairmont. Good service for sure, and nice sized clean rooms. Highly recommended.

Better than hotels in Orchard”

The hotel is actually connected to Raffles City and to the Metros so it's easy to get around. I actually liked staying in this area than in Orchard road. The rooms were really nice. Overall this is a good hotel and I'd stay here again. The only con about this hotel is no free wifi.

Always terrific”

This was my 15th stay at there Fairmont and will certainly not be my last. Rooms are large and well equipped, staff are lovely, breakfast amongst the best in town and loads of shopping and eating within easy walking. Located directly above City Hall MRT, and at the start of the air-conditioned underground shopping walkway to Marina Bay, it makes getting about super easy, irrespective of the weather or the temperature. I'll be back!

Pleasant staycation ”

The staff that help me with the check in was friendly and made me feel welcome. Also, knowing that I was there to celebrate my birthday, the staff gave me a little gift. Breakfast at Prego was gd. The room was comfortable.

The Best hotel to stay in Singapore”

We had stayed at Fairmont hotel (formerly Raffless the Plaza) since 18 years ago. We've tried many hotels before, but none can fullfill our satisfaction like Fairmont do. Their services, hospitality of their staffs, comfortness and food (especially The food quality and variety of breakfast) make us always want to return there

unparralleled attention and care”

I must record my heartfelt appreciation for the relentless effort put in by the staff members of the club lounge, in particular Mr Bathiar, to make our short stay a truly enjoyable one. I was hoping to have a signature executive room with TV facing the sitting lounge instead of the bed and I was told such room was not available at check-in, Mr Bathiar has kindly upgraded us to a junior suite where my daughter could enjoy her TV session late into the night without disturbing my sleep. He has also kindly arranged for cheddar cheese and nuts to be served to me during the evening cocktail time as these are the only two items I enjoy very much. All in all, I will always go back to Fairmont Sg in my future trips as I will never have to worry about stocking up my own cheese and nuts during my stay and more importantly, the sense that every detail will be looked into. Thank you very much!

Was Great ”

The hotel staff was very nice, professional and welcoming. The room was on a high floor was requested and was above expectations. Close to shopping centres and food outlets, it was a great hotel stay.

A very good all-round hotel”

This was my 11th visit to the Fairmont and its will not be my last. Very well located directly above the City Hall MRT and with underground walkways over to Marina Bay, it is well coated to get any where, irrespective of there weather. Loads of restaurants and facilities, a nice pool and bar area and really friendly staff make this a great place to stay. Also serves one of the best breakfasts in town. Good for business, couples and families.

Good service and very attentive”

Very good service, from the moment we check in, staff gave us immediate attention. Duty manager- George Lim was very nice and accomoding to our request. Room service was very prompt and they try their best to help us out with our needs as we have an infant with us.

Good location for Business”

This hotel is conveniently located above a shopping mall. Shopping and food delights are within reach. The malls are connected via underground link to Esplanade; Marina Square & Suntec City which all is major shopping malls with cinemas. Esplanade is the art hub which hosts concerts and plays. This hotel is 15mins walking distance to Boat Quay & Clarke Quay where nightlife is. Rooms are spacious but tired. Definitely need a refurbishment. Service is good. A great city located hotel. Although the pool area is tired and sharing with another hotel.

will come back and always do..”

it was a perfect choice of hotels if you need a place to stay at singapore to have a meeting around Marina Bay area, MRT access is a YES! so you can reach many other places in a simple way by just walking to the MRT station.

Oustanding”

We stayed in Fairmont for 3 nights and it was an excellent choice. The lcoation is convenient with the MRT easily accessible. The pool and the bar were excellent and the service was pretty outstanding. We had a great time in the pool and we were happy with our stay throughout. Highly recommended!

Great location but restaurants a little to be desired. ”

Everything else is great but I cut my foot in a nail in the carpet on their newly rennovated tower. Food is pretty bad. I ordered room service, had the high tea, and ate at the breakfast buffet. All were pretty subpar for the price and the class of the hotel in comparison to other hotels of similar calibre. Don't stay for the food.

Excellent view from the penthouse suite”

Waited till around 3:30pm for ch ck-in but staff generously upgraded us to the prenthouse suite. View was excellent of the marina bayfront. The bathroom even had its own private Sauna, which was amazing, Overall a memorable stay with complemetary evening cocktails at Club Lounge.

attending an event”

Booked at Fairmont for a night because we are attending an event at Raffles Convention Centre,which is connected via the fourth level of Fairmont.Only disappointment,wifi is chargeable,every thing else was great.

Fairmont never fail to deliver!”

This is the second time that me and my wife had a staycation at Fairmont and we were continuously impressed with the excellent staff service, from their greetings to their interaction with hotel guests. Special thanks to Amanda for delivering a smooth check-in on Saturday, 21 May 2016, at the Fairmont President's Club counter! Our stay was a pleasant one. The executive room was like a junior suite, it was nice and comfortable for me and my wife. The breakfast was great too (albeit, could have more variety). We have nothing to complain about at Fairmont. the 3 days 2 nights stay was really pleasant for us!

Luxurious living at an affordable rate”

Fairmont Hotel simply reiterates its 5-star brand name, with luxurious furnishings, extremely comfortable beds, and spacious bathroom. It's staff are simply awesome, super kind, and are willing to go the extra mile in terms of service. It is located at just above a central shopping strip, surrounded by plenty of food options. Fairmont is also fully-equipped with a gym, glorious swimming pool, and everything you'll find and experience there is clean. We are returning customers, having stayed there more than ten times and would gladly re-endorse the hotel's high standards.

Excellent service, excellent location, ”

We stayed at Fairmont for 3 nights. Nothing to fault, everything was wonderful. Friendly and considerate staff at check-in, excellent room service and housekeeping, location is unbeatable. We will definitely stay at this hotel again.

Fairmont Singapore”

The location was great and accessible to everywhere we wanted to get to. The bed was very comfy and we really had a good night sleep. We needed some extra toiletries and the service staff came to our room almost immediately with more than we asked for. I would definitely recommend staying here and would love to stay here again in the future!

Superb Sevice, Centre of town, Integated Mall”

All good. Superb warm service by the staff. Raffles City Mall is integrated. Just go to Lobby and enter via a glass door. Amenities available. Foodcourt and restaurants plenty at the mall. No need hotel breakfast.

Good hotel but not good value”

The quality of the hotel is very good, big rooms, good restaurants and profesional staff. My only regret is the pricing policy (the extras!) that make the overall price definitely not value for money. I booked a double room at an expensive but (for Singapore)reasonable price. You would expect that at that price (around 250 $) breakfast is included, but sadly is not. I was offered an upgrade (fantastic room, fantastic views)for around 70 dollars more and accepted. The surprise came when trying to use the wifi I discovered is not complimentary, it costs 18 to 30 dollars more per day (per device? per room? I dont know as i did not take it). You would expect that, nowadays, wifi (that comes free with any coffee in most coffeshops in town)would be included in a 5 star room costing 350 dollars per night. A 12 dollar bottle of wáter in the minibar is another example of these inflated extra costs. At the end, breakfast and wifi per two almost doubles the price of the room and makes it poor value compared with other hotels in the same 5 star rate where you would take that for granted.

Pleasant stay”

It was a pleasant stay. We upgraded to an executive room which was very spacious. However, the bathroom was in an outdated design as the standing shower is in the bathtub, and there was a limited area space for shower.

Short stay in Singapore”

This hotel is highly recommendable, easy reach from Airport and also walking distance to some good shopping malls and dining outlets. overall highly recommended. the Rooms are good and kept well maintained and cleaned.

Elegant and clean hotel...”

Spending two nights in this hotel....the name Fairmont attracted me to try this hotel and also ideal location.. When checking in the king bed I asked for was not available and they offered me an upgrade with breakfast included in a reasonable price, so I agreed with it. When I entered the room I thought the room was not large enough for an upgrade although the equipments and amenities were great. The interior was just fine and not like I expected... I've seen better hotel room interior with such a price... But after all I enjoyed the service, the friendly staff and I think location is great as well as it's close to restaurants, MRT station and church (great experience to be able to go to church, which is within walking distance, on Sunday away from home.....)

Business visitor”

The hotel is a wonderful hotel with great service and two wings which are either Chinese wing or the Standard European style hotel wing. Centrally located with a shopping centre at the bottom where you can find many good clothing, travel and art shops. It is a little expensive but this is related to quality of service. Transport is close with well serviced taxi rank where the concierge will find you transport within minutes. The train is close by. Highly recommend to any business visitors when in Singapore.

Great customer service, luxurious feel”

The hotel lobby smells lovely. Staff are very attentive from the moment you approach the check-in counter. Check in was fast. I stayed in a premier room and it was big , very spacious. Comfortable bed and comfortable chairs. The toilet had a rain shower and was a good size too. I was a bit disappointed that there wasn't a bathtub though , as I had been under the impression that all premier rooms had a bathtub - in fact i believe the description of the premier too on agoda had let me to believe that. We ordered in-room dining and the food was delicious and even the servers were most pleasant, making conversation and just very friendly. Location is good - connected to a mall and with good connectivity. Love the hotel and would recommend.

Highly Comfortable hotel in Super Great location”

Fairmont is located in an ideal location at city hall station. It is on the MRT line from the airport, and is a hub that connects to MRT to orchard. At the station, there are malls and link to esplanade, suntec, and bugis is closeby. The area also has a nice old town charm with Chimes right across the street and nice old buildings that sell food. The hotel is in great condition. We were upgraded to a premier room which is super nice. Reception service is very fast and efficient. The only minor problem we had was that the hairdryer wasn't working and we found out quite late so it didn't get taken care of well on our first night. But the next day they brought us a new working one after we requested again.

Perfect stay”

This is my I don't know how many times stay in Fairmont. Staff performance is always great. They value you as their guest, whether new or returning. Despite the number of years since the hotel was built, it is still well maintained, clean and comfortable. Always a perfect stay for me each time.

Staycation ”

It was a weekend staycation . We booked a premier room according to website which show that therw is a day couch but upon check in there isn't . Check with counter they said it was an old wing . Think the website sh state clearly as it does make a difference for us to laze in on a weekend .

Excellent room for good value”

Very good. Location and room quality were excellent. Great view of downtown and harbor. Agoda price was very good. The only element not quite up to par with other 5 star hotels is the lobby, which is a bit small and not terribly elegant.

Great Location”

Generally good. Rooms at North Tower are newer and renovated. However, I could hear some minor construction noise from nearby building site from the room (facing Raffles Hotel / Suntec Convention) during daytime.Other than that, very convenient hotel for business travellers.

Exceeded my expectations”

I was expecting a simple stay for a couple of days to attend a convention at the adjacent convention centre, at a hotel I thought would be rather old. Surprisingly, while my room did show a little bit of wear, it's clean and comfortable, and feels really good to return to at the end of every day. Would definitely stay again if another opportunity comes up.

great hotel”

I upgraded my own by paying more but didnt get harbour view as none of those ready for us. Sincebim travelling with elderly, I chose the rooms that whatever available. I wouldnt chose those kind of room at north tower anymore as it felt smaller and the room was too Dim. My favorite still at south tower (the new tower)

Top class hotel”

Too class hotel, all staff were very good at accommodating anything, connected to large shopping mall with lots of food options and 2 MRT stations, directly opposite Raffles. Rooms are large and very comfortable, all service by staff exceptional

good location with ample eating options”

It was a staycation during chinese new year holiday. The staff were friendly. However, the room was below my expectation of a 5-star hotel. It looks tired and has no bath tub. Though I booked premier room but it did not look like the pic shown. It is smaller and looked tired. Another disappointing fact is the lift. This is the first time I saw a queue formed at the lift lobby with 3 lifts in a 5-star hotel. Be prepared to wait at least one and a half minute for the lift. I won't stay in this hotel again.

Awesome staycation”

I booked fairmont premier room for a 2d1n staycation as a birthday surprise for my boyfriend. The premier room is huge and beautifully decorated with a super comfortable bed. We had a high floor and view of the esplanade and partial mbs. Only bad thing was noise proofing wasn't too good as I'm able to hear the sounds of people waiting for the lift as our room is near the elevator. Staff at fairmont are friendly and courteous. Would definitely go back again =)

Good but not free internet”

Nice overall hotel. Very slick and stylish. Having to pay additional for Internet this day and age annoys me, especially more that $20. It's free is so many 5 Star hotels now, including throughout Singapore, you pay a lot initially for nice hotels, Internet should just be stock standard inclusive. For this reason alone won't stay again. Other than this, great hotel.

best hotel in singapore”

Fairmont is just like my 2nd home in sg. We constantly stay there whenever we visit sg. It is locaated in a convenient area. Walking distance to many good restaurant. MRT and supermarket just below us.

Central location, amazing service”

Stayed for 2 nights in January for a staycation. Everything was as expected, staff was attentive and gave a free upgrade to their premier room. Room was of satisfactory size, amenities were all in order. Only down side is that there wasn't any complimentary parking for guests, they had valet parking at SGD 30, which is recommended if you're staying for the weekend cause carpark charges can be quite expensive. But other than that, everything was great.

great location”

Had an early xmas staycation with friends. We were upgraded to a renovated premier room upon check in which was a pleasant surprise. Room was big and I love the rain shower in the bathroom. Pillows were soft and bed was so comfortable that I wished check out was later. The hotel is conveniently located above City Hall train station and connected to Raffles Shopping Center where there were loads of food and shopping options. Although hotel room price was on the steeper side, you can save time and money on transportation if you are a tourist staying in this area. This is because a number of major attractions are within walking distance from the hotel such at the Esplanade, Merlion Park, Fountain of Wealth at Suntec City, Marina Bay Sands, Floating Platform, Gardens by the Bay and many more. Even as a Singaporean, I find the location of this hotel unbeatable.