Fairmont The Norfolk
Fairmont The Norfolk
Fairmont The Norfolk
Fairmont The Norfolk
Fairmont The Norfolk
Fairmont The Norfolk
Fairmont The Norfolk
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7.8

Very good
/10
(19 reviews)See what guests said
See map

7.8

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Nairobi National Museum 510 m
Kenyetta Conference Centre 1.4 km
American Embassy Memorial Garden 1.7 km
Karura Forest 4.1 km
The Village Market 5.0 km
African Heritage House 7.7 km
Nairobi National Park 7.7 km
Karen Blixen Coffee Garden and Cottages 13.7 km
Karen Blixen Museum 14.2 km
Ngong Hills National Reserve 24.7 km
Nearby landmarks
Seropharm E.A 100 m
Kenya National Theatre 110 m
Text Book Centre - Kijabe St 160 m
The Great Court 190 m
University of Nairobi 270 m
Nairobi Outpatient Centre Ltd 360 m
Maasai Market 390 m
YMCA SQUASH COURT 420 m
Cultural Council of the Islamic Republic of Iran 440 m
Goethe Institute 450 m
Free Wi-Fi

Fairmont The Norfolk

Harry Thuku Road, Central Business District, Nairobi, Kenya, 00100 - See map
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Steamroom

Your dates are popular among travelersUsers are booking a place in Nairobi every 44 minutes on Agoda.com
Value for money7.5
Distance to city center2.3 Km
Location rating7.8
Nearest airportWilson Airport (WIL)
Distance to airport4.8 km

Rooms available at Fairmont The Norfolk

Very good
Room comfort & quality
7.6
Suite King Room
...
  • Room size: 65 m²/700 ft²
  • Garden view
  • 1 king bed
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Standard Queen Room
...
  • Room size: 30 m²/323 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Deluxe King Room
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  • Room size: 35 m²/377 ft²
  • Garden view
  • 1 king bed
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DOUBLE 1937 Suite King NS
...
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    unNamed
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      DOUBLE Deluxe Courtyard King
      ...
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        unNamed
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          unNamed
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            unNamed
            ...
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              Duplex Suite
              ...
              • Room size: 65 m²/700 ft²
              • 2 bathrooms
              • 1 king bed
              Enter dates to see prices

              Frequently asked questions

              What time is check-in and check-out at Fairmont The Norfolk?

              Check-in is from 12:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

              How do I get to Fairmont The Norfolk?

              Fairmont The Norfolk is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 55 KES. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Fairmont The Norfolk also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Fairmont The Norfolk has a car park available for guests. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Nairobi with private transportation, the hotel can arrange car rental for you.

              Is breakfast offered at Fairmont The Norfolk?

              Wake up to a great buffet breakfast at Fairmont The Norfolk. Adults can enjoy breakfast offered with an additional charge of 3031 KES if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

              What are my dining options at Fairmont The Norfolk?

              Fairmont The Norfolk features 2 on-site restaurants for your dining convenience.

              What is the smoking policy at Fairmont The Norfolk?

              Fairmont The Norfolk does not permit smoking in any of its rooms, but allows smoking in designated areas.

              What is the closest train, metro, or bus station to Fairmont The Norfolk?

              The closest train, metro, or bus station to Fairmont The Norfolk is Nairobi Railway Station, 2.0 km away.

              What restaurants are nearby Fairmont The Norfolk?

              Restaurants including Ibis Restaurant, Tatu Restaurant and Table 49 are popular in Fairmont The Norfolk’s neighborhood which is known as Central Business District.

              What popular shopping places are close to Fairmont The Norfolk?

              Shopping options in Fairmont The Norfolk’s Central Business District neighborhood include Zanzibar Curio Shop, Blue Market and Nairobi Gallery.

              What are popular attractions near Fairmont The Norfolk?

              Guests at Fairmont The Norfolk can easily visit Nairobi National Museum, Kenyetta Conference Centre and American Embassy Memorial Garden located in the Central Business District area.

              What popular natural sightseeing spots are close to Fairmont The Norfolk?

              Fairmont The Norfolk’s nearby natural sights include Expedition Kenya Safari located in the same Central Business District area.

              Show more questions
              See map

              Explore the neighborhood

              Overall rating:

              7.8

              Very good
              19 reviews
              Cleanliness
              8.3
              Facilities
              7.6
              Location
              7.8
              Read all reviews >
              More about Fairmont The Norfolk

              More about Fairmont The Norfolk

              Nestled in the heart of Central Business District, Fairmont The Norfolk is an ideal spot from which to discover Nairobi. Situated only 2.3 Km from the city center, guests are well located to enjoy the town's attractions and activities. With the city's main attractions such as Kenya National Theatre, Cultural Council of the Islamic Republic of Iran, Nairobi Hospital within close reach, visitors to the hotel will just love its location.

              The facilities and services provided by Fairmont The Norfolk ensure a pleasant stay for guests. A selection of top-class facilities such as 24-hour room service, 24-hour front desk, facilities for disabled guests, express check-in/check-out, luggage storage can be enjoyed at the hotel.

              In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, bathroom phone, carpeting, slippers, separate living room to please the most discerning guest. The hotel's fitness center, sauna, golf course (within 3 km), outdoor pool, spa are ideal places to relax and unwind after a busy day. With an ideal location and facilities to match, Fairmont The Norfolk hits the spot in many ways.

              Show less
              Amenities and facilities
              Very good
              Facilities

              7.6

              Languages spoken

              • English
              • French
              • German

              Accessibility

              • Wheelchair accessible

              Internet access

              • Free Wi-Fi in all rooms!
              • Wi-Fi in public areas

              Things to do, ways to relax

              • Fitness center
              • Garden
              • Massage
              • Sauna
              • Spa
              • Steamroom
              • Swimming pool [indoor]
              • Swimming pool [outdoor]
              • Ticket services
              • Tours

              Cleanliness and safety

              • Daily disinfection in all rooms
              • Daily disinfection in common areas
              • Face coverings on staff
              • First aid kit
              • Hand sanitizer
              • Hygiene certification
              • Physical distancing of at least 1 meter
              • Rooms sanitized between stays
              • Temperature check for guests and staff

              Dining, drinking, and snacking

              • Bar
              • Coffee shop
              • Poolside bar
              • Restaurants
              • Room service [24-hour]

              Services and conveniences

              • Cash withdrawal
              • Concierge
              • Convenience store
              • Currency exchange
              • Daily housekeeping
              • Doorman
              • Dry cleaning
              • Elevator
              • Facilities for disabled guests
              • Gift/souvenir shop
              • Laundry service
              • Luggage storage
              • Safety deposit boxes
              • Salon
              • Shops
              • Smoke-free property
              • Smoking area

              For the kids

              • Babysitting service
              • Family room

              Land sports

              • Golf course (within 3 km)

              Access

              • Check-in/out [express]
              • Front desk [24-hour]
              • Pets allowed
              • Security [24-hour]

              Getting around

              • Airport transfer
              • Car park [free of charge]
              • Rental car
              • Shuttle service
              • Valet parking
              Food and dining
              Breakfast options
              • American
              • Halal
              • Vegetarian
              • Gluten-free
              • Buffet
              Location
              Harry Thuku Road, Central Business District, Nairobi, Kenya, 00100
              Very good
              Location

              7.8

              Airports

              • Wilson Airport (WIL)
                4.8 km
              • Jomo Kenyatta International Airport (NBO)
                13.2 km

              Public transportation

              • Nairobi Railway Station
                2.0 km
              • Makadara Railway Station
                6.3 km

              Hospital or clinic

              • Seropharm E.A
                100 m

              Shopping

              • The Village Market
                5.0 km

              Convenience store

              • On-site

              Cash withdrawal

              • ATM on-site
              What's nearby

              Popular landmarks

              • Nairobi National Museum
                510 m
              • Kenyetta Conference Centre
                1.4 km
              • American Embassy Memorial Garden
                1.7 km
              • Karura Forest
                4.1 km
              • The Village Market
                5.0 km
              • African Heritage House
                7.7 km
              • Nairobi National Park
                7.7 km
              • Karen Blixen Coffee Garden and Cottages
                13.7 km
              • Karen Blixen Museum
                14.2 km
              • Ngong Hills National Reserve
                24.7 km

              Nearby landmarks

              • Seropharm E.A
                100 m
              • Kenya National Theatre
                110 m
              • Text Book Centre - Kijabe St
                160 m
              • The Great Court
                190 m
              • University of Nairobi
                270 m
              • Nairobi Outpatient Centre Ltd
                360 m
              • Maasai Market
                390 m
              • YMCA SQUASH COURT
                420 m
              • Cultural Council of the Islamic Republic of Iran
                440 m
              • Goethe Institute
                450 m
              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Property policies
              Children and extra beds

              Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

              All children are welcome.

              Infant 0-5 year(s)
              Stay for free if using existing bedding.
              Baby cot/crib available upon request
              Children 6-17 year(s)
              Stay for free if using existing bedding.
              If you need an extra bed, it will incur an additional charge.
              Guests 18 years and older are considered as adults
              Must use an extra bed which will incur an additional charge.
              Others
              • When booking more than 5 rooms, different policies and additional supplements may apply.
              Some helpful facts

              Check-in/Check-out

              • Check-in from12:00
              • Check-out until12:00

              Getting around

              • Airport transfer fee55 KES
              • Distance from city center2.3 Km
              • Travel time to airport (minutes)45

              Extras

              • Breakfast charge (unless included in room price)3031 KES

              The property

              • Non-smoking rooms/floorsYes
              • Number of bars/lounges2
              • Number of restaurants2
              • Number of rooms 170
              • Room voltage240
              • Year property opened1904
              • Most recent renovation2014
              Property announcements

              Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

              Reviews of Fairmont The Norfolk from real guests

              Provided by verified guests of Agoda
              7.8
              /
              10
              Very good
              Cleanliness8.3
              Facilities7.6
              Location7.8
              Room comfort and quality7.6
              Service7.9
              Value for money7.5
              High score for Nairobi
              Rating
              9+ Exceptional (4)
              8-9 Excellent (3)
              7-8 Very Good (2)
              6-7 Good (0)
              <6 Below Expectation (3)
              Time of the year
              Mar - May (3)
              Jun - Aug (2)
              Sep - Nov (5)
              Dec - Feb (2)
              Don't miss out!Users are booking a place in Nairobi every 44 minutes on Agoda.com
              All guests (19)
              All languages

              Show reviews that mention 

              Showing 12 verified guest comments
              2.0
              edward from Brazil
              Couple
              Deluxe Twin Room
              Stayed 1 night in December 2019

              Acceptable”

              We were refused entry onto our flight from Brazil - via South Africa - for not having Yellow Fever vaccinations (required, unbeknownst to us, as we had spent more than 6 days in Brazil). I sent THREE emails to Fairmont Norfolk trying to change our dates. They never replied at all, and finally charged me for my cancelled room.

              Reviewed December 11, 2019

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              5.2
              stephanie from United Kingdom
              Couple
              Deluxe King Room
              Stayed 3 nights in October 2019

              Overpriced stay”

              The rooms were dark, tired, and outdated - they looked nothing like to pictures presented on the hotel website. Further, the in room wifi was so poor we had to go to the hotel's lobby just to get reception. We had to make daily calls to housekeeping to get daily refills on bottled water and coffee for the in room drink station, Lastly, the air conditioning was inadequate and, despite running continuously, failed to properly cool the room. It was especially uncomfortable when trying to sleep at night. Despite bringing ours concerns up to hotel management these issues were never resolved.

              Reviewed October 10, 2019

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              9.2
              Exceptional
              elias from United States
              Couple
              Deluxe Twin Room
              Stayed 2 nights in September 2019

              Excellent overall. One issue is that I booked and paid for king deluxe ”

              They tried to give me a smaller twin bedroom

              Reviewed September 30, 2019

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              9.6
              Exceptional
              Bruno from Switzerland
              Solo traveler
              Fairmont King Room
              Stayed 6 nights in March 2017

              extremely lovable and nice staff”

              I was very happy to stay at Norfolk because it was perfect situated in quiet area and close to everything, walking distance to National Museum, University and Restaurants in Westland. The pool area could be more five star..........I would give 3 star there. The menue in Restaurants are good but for vegetarian like I am not so much option. Also here could be more five star I would give also 3 star in choice of menu. But staff are extremely lovable and helpful and do real the best they can. Small things are every where happen but at all I loved to be there very much and will return.

              Reviewed March 29, 2017

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              8.8
              Excellent
              Anthony from New Zealand
              Business traveler
              Deluxe King Room
              Stayed 1 night in September 2016

              Excellent as usual”

              Tatu restaurant well worth the visit. Breakfast very expensive

              Reviewed September 18, 2016

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              8.0
              Excellent
              natelie from South Africa
              Business traveler
              Standard Queen Room
              Stayed 2 nights in November 2013

              very good ”

              location,service and dining

              the staff was very pleasant and the service was really good

              Reviewed July 15, 2014

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              6.0
              Luke from Hong Kong SAR, China
              Business traveler
              Standard Queen Room
              Stayed 3 nights in August 2013

              Very run down”

              Efficient concierge, free access to business centre.

              Closed to the university and business area, it is tranquil.

              Reviewed August 20, 2013

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              9.0
              Exceptional
              Carol from South Africa
              Business traveler
              Stayed 2 nights in June 2013

              Very comfortable accommodation & great food”

              Friendly staff, great food, garden atmosphere
              Reviewed July 01, 2013

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              7.3
              Very good
              Ian from United Kingdom
              Couple
              Stayed 5 nights in December 2012

              Great location and facilities”

              Ambience, location, history

              Our stay was pleasant, but interrupted by an enforced change of room, due to building works that were being carried out. Although the hotel is generally well kept, there was still aleaking pipe in the ceing outside our romm which continually dripped into buckets. Not an attractive look. The rooms were comfortable and well serviced.

              Reviewed December 19, 2012

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              9.2
              Exceptional
              Calice from France
              Business traveler
              Deluxe King Room
              Stayed 4 nights in September 2016

              Excellent spot”

              Sejour tranquille

              Reviewed September 28, 2016

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              9.6
              Exceptional
              Cai from Denmark
              Business traveler
              Fairmont Twin Room
              Stayed 2 nights in March 2018

              Dejligt hotel I Nairobi”

              Historisk hotel beliggende midt i Nairobi. Dette hotel kan absolut anbefales både til forretningsrejsende og turister da hotellet og den tilhørende have er fremragende og personalet er utrolige imødekommende og professionelle. Endelig er værelserne helt i top.

              Reviewed March 12, 2018

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              8.7
              Excellent
              Andreas from Denmark
              Couple
              Standard Queen Room
              Stayed 1 night in March 2015

              Den forsvundne reservation og betaling”

              Det historiske - og stilen fra kolonitiden er ok, men burde også holdes i restauranterne.

              Vi havde booket og betalt ( 2 værelser )i januar , med bekræftelse og voucher på mail. Ved ankomst kunne de ikke finde vore navne og betalingen. Vi måtte booke 2 nye værelser med risiko for at vi måtte betale igen ved afrejse. I løbet af natten havde de langt om længe fundet ud af at der var betalt- eller blot erkendt de ikke kunne opkræve noget hos os igen. Vi følte os lidt dårligt stillet ved ankomst hvis der ikke var værelser- og vi vi havde inviteret en række gæster samme aften og næste dag til møder- ubehageligt. Men personalet var meget behjælpsomme .

              Reviewed March 10, 2015

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