Famiana Resort and Spa
Famiana Resort and Spa
Famiana Resort and Spa
Famiana Resort and Spa
Famiana Resort and Spa
Famiana Resort and Spa
Famiana Resort and Spa
Removed from saved list

8.5

Excellent
12.1% this month
/10
(1,201 reviews)See what guests said
Beach37
Housekeeping25
Breakfast23
See map

8.5

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Long Beach 2.5 km
Duong Dong Market 3.4 km
Phu Quoc Waterfall 5.0 km
Ong Lang Beach 8.3 km
Ho Quoc Temple 10.7 km
Phu Quoc Countryside 15.8 km
Sao Beach 16.2 km
Phu Quoc Prison 16.9 km
Vinwonders Phu Quoc 21.4 km
Vinpearl Safari 22.2 km
Nearby landmarks
Nuoc Hoa Tan Hao 110 m
Boutique ha spa 340 m
Sieu Thi Con Mart 370 m
Coi Nguon Museum 700 m
Dive Center Searama 870 m
Phu Quoc Day Spa 890 m
KingKong Mart 960 m
Bin's Market 980 m
Landing Airplanes 1.6 km
Long Beach Pearl 1.6 km
Free Wi-Fi

Famiana Resort and Spa

Cua Lap Hamlet, Duong To Commune, Cua Lap, Phu Quoc Island, Vietnam, 70000 - See map
  • Free airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Cheaper than 78% of all properties in Phu Quoc Island in the last 24 hoursCompared to 535 Phu Quoc Island properties at Agoda for various dates
Value for money8.3
Distance to city center4 Km
Location rating8.5
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport4.2 km

Rooms available at Famiana Resort and Spa

Excellent
Room comfort & quality
8.5
Beach Front Villa
...
  • Room size: 75 m²/807 ft²
  • Beach view
  • 1 king bed
Enter dates to see prices
Suite - Beach Zone
...
  • Room size: 200 m²/2153 ft²
  • Balcony/terrace
  • 2 single beds & 1 king bed
Enter dates to see prices
Deluxe Garden King Or Twin
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Suite
...
  • Room size: 200 m²/2153 ft²
  • Beach view
  • 1 king bed & 2 single beds
Enter dates to see prices
Deluxe Double or Twin Room with Garden View - Beach Zone
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Ocean King Or Twin
...
  • Room size: 50 m²/538 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Deluxe Double or Twin Room with Ocean View - Beach Zone
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Premium Deluxe Garden View
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 king bed or 2 single beds
Enter dates to see prices
Premium Deluxe Double or Twin Room with Garden View
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Bungalow Garden View
...
  • Room size: 40 m²/431 ft²
  • Garden view
Enter dates to see prices

Frequently asked questions

Does Famiana Resort and Spa have a hot tub?

Famiana Resort and Spa does not have a hot tub.

How much does it cost to stay at Famiana Resort and Spa?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Famiana Resort and Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Famiana Resort and Spa?

For those who wish to drive their own cars, Famiana Resort and Spa has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Phu Quoc Island with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Famiana Resort and Spa?

Wake up to a great buffet breakfast at Famiana Resort and Spa. Adults can enjoy breakfast offered with an additional charge of 345000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Famiana Resort and Spa?

Famiana Resort and Spa features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Famiana Resort and Spa?

Famiana Resort and Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Famiana Resort and Spa?

Travel by air is easy with Phu Quoc International Airport only 4.1 km away from Famiana Resort and Spa.

What restaurants are nearby Famiana Resort and Spa?

Restaurants including Baikal Phu Quoc Restaurant, CAMI Restaurant & Bar and May Restaurant are popular in Famiana Resort and Spa’s neighborhood which is known as Cua Lap.

What are popular attractions near Famiana Resort and Spa?

Guests at Famiana Resort and Spa can easily visit Boutique ha spa located in the Cua Lap area.

What popular beaches are close to Famiana Resort and Spa?

Guests at Famiana Resort and Spa can easily visit Beach @ Eden Resort and Novotel Beach in the Cua Lap area.

What popular natural sightseeing spots are close to Famiana Resort and Spa?

Famiana Resort and Spa’s nearby natural sights include Phu Quoc Waterfall, Peppers in Phu Quoc chez Le Ho and Suoi Tranh Waterfall located in the same Cua Lap area.

Show more questions
See map

Explore the neighborhood

What people love about Famiana Resort and Spa

  • 10.0

    Exceptional

    "We've appreciated the bathtub as well as we've visited during monsoon season."

    Zuzana

    |

    September 6, 2019

  • 10.0

    Exceptional

    "Me & My wife have wonderful well spend in this beach resort."

    Rames

    |

    November 28, 2019

  • 9.6

    Exceptional

    "I hope that you will be enjoy your staying like us."

    Son

    |

    July 7, 2020

Property ranking|Compared to 535 Phu Quoc Island properties
See all rankings
Room comfort score
8.5/10
Room size
78 sqm.
Service score
9/10
Location score
8.5/10
Better than
94
%
of Phu Quoc Island properties
Bigger than
94
%
of Phu Quoc Island properties
Better than
86
%
of Phu Quoc Island properties
Better than
85
%
of Phu Quoc Island properties
Overall rating:

8.5

Excellent
1,201 reviews
Cleanliness
8.8
Facilities
8.4
Location
8.5
Read all reviews >
What travelers say they love:
The resort is very good, friendly staff, good location, good...
Tadej from Slovenia
Family with older children
More about Famiana Resort and Spa

More about Famiana Resort and Spa

Situated on a private beach area of Long Beach on Phu Quoc Island, Famiana Resort and Spa has sweeping views of the Gulf of Thailand with a private, golden sand beach. The overall design of the architecture is inspired by Asian culture combined with a modern, yet charming, design accented with the modern conveniences of today travelers. The resort is only 10 minutes from PhuQuoc International Airport and Duong Dong town.

Spanning an area of four hectares, the resort features 100 rooms surrounded by tropical and exotic gardens. Fitted with a balcony or terrace, the spacious rooms offer wooden flooring and are equipped with a 42-inch flat-screen TV with cable channels, a minibar, and a personal safe. The en-suite bathroom comes with bath and shower facilities and a hairdryer. Guests can also enjoy such services and facilities as complimentary Wi-Fi, room service, outdoor bars, and a leisure center.

Show less
Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Beach

57 mentions

Swimming Pool

31 mentions

Breakfast

28 mentions

Food & Dining

17 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • Russian
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Mini golf course
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Hand sanitizer
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Breakfast [free]
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Library
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Buzzer/wireless intercom
  • Check-in/out [express]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Mini bar
  • Non-smoking
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Telephone
  • Toiletries
  • TV [flat screen]
  • Wi-Fi [free]
Food and dining
Restaurants on site

Garden

  • Cuisine: Asian, European
  • Menu: Buffet, A-la-carte

Famiana

  • Cuisine: International, Local, Vietnamese
  • Menu: Buffet, A-la-carte
Location
Cua Lap Hamlet, Duong To Commune, Cua Lap, Phu Quoc Island, Vietnam, 70000
Excellent
Location

8.5

Airports

  • Phu Quoc International Airport (PQC) - Vietnam
    4.2 km
  • Sihanouk International Airport (KOS) - Cambodia
    56.6 km

Public transportation

  • Hon Thom Cable Car
    18.2 km

Hospital or clinic

  • Phu Quoc Hospital
    3.1 km

Shopping

  • Duong Dong Market
    3.4 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Long Beach
    2.5 km
  • Duong Dong Market
    3.4 km
  • Phu Quoc Waterfall
    5.0 km
  • Ong Lang Beach
    8.3 km
  • Ho Quoc Temple
    10.7 km
  • Phu Quoc Countryside
    15.8 km
  • Sao Beach
    16.2 km
  • Phu Quoc Prison
    16.9 km
  • Vinwonders Phu Quoc
    21.4 km
  • Vinpearl Safari
    22.2 km

Nearby landmarks

  • Nuoc Hoa Tan Hao
    110 m
  • Boutique ha spa
    340 m
  • Sieu Thi Con Mart
    370 m
  • Coi Nguon Museum
    700 m
  • Dive Center Searama
    870 m
  • Phu Quoc Day Spa
    890 m
  • KingKong Mart
    960 m
  • Bin's Market
    980 m
  • Landing Airplanes
    1.6 km
  • Long Beach Pearl
    1.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note that

    - Surcharge shall apply for breakfast and dinner for children from 6 to 11 years old - Full charge for child from 12 years old and above.
  • The property provides a pick-up service from the airport.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until12:00

Getting around

  • Airport transfer fee0 VND
  • Distance from city center4 Km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)345000 VND

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors2
  • Number of restaurants2
  • Number of rooms 60
  • Room voltage220
  • Year property opened2012
  • Most recent renovation2014
Property announcements

Airport transfer is available at no additional charge. In order to reserve the transfer, please inform the property of your arrival flight number at least 24 hours prior to arrival time.

Reviews of Famiana Resort and Spa from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.8
Facilities8.4
Location8.5
Room comfort and quality8.5
Service9.0
Value for money8.3
High score for Phu Quoc Island
Rating
9+ Exceptional (320)
8-9 Excellent (212)
7-8 Very Good (152)
6-7 Good (59)
<6 Below Expectation (48)
Time of the year
Mar - May (167)
Jun - Aug (197)
Sep - Nov (201)
Dec - Feb (226)
All guests (1,090)
All room types
All languages

Show reviews that mention 

Showing 791 verified guest comments
12345
9.3
Exceptional
Christine from Canada
Group
Stayed 2 nights in January 2013

beautiful rooms and grounds; close to the airport;”

friendly, helpful staff

Famiana surpassed our expectations; from the moment we arrived we were impressed with the helpful staff, the beautiful room close to the ocean, pool and dining room. It is a little too far to walk to the main part of town, but the resort was such a relaxing place to be, it was hard to think of a reason to go to town. One evening we were served a set menu and it was not really that good (would rather have gone to the night market in town for dinner), but the breakfast and dinner buffets offered enough variety to please any palate and appetite. We would recommend Famiana, without hesitation, to any traveller going to Phu Quoc.

Reviewed February 07, 2013

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Dear CHRISTINE, Thank you very much for taking the time writing a review. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded June 17, 2018
Famiana Resort and Spa
10.0
Exceptional
Danni from China
Family with young children
Deluxe Garden King Or Twin
Stayed 1 night in October 2018

Exceptional”

Highly recommended! We arrived in Phu Quoc at midnight when pick-up service is not provided.But the manager told me on Email that we could take a taxi to come and then the reception would pay the taxi bill. Facilities and environment is good. Staff are kind and friendly and you can always see smiles on their faces when you meet one anywhere in Famiana. We have only one suggestion that the variety of food in breakfast could be increased a little bit. All in all, we'll definitely recommend Famiana to those who's coming to Phu Quoc. See you next time!

Reviewed October 03, 2018

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Dear Danni, Thank you very much for taking the time writing a review on Agoda. We are very happy to hear your praise regarding to our services. It was our pleasure to serve you and your family here at Famiana Resort. Your review has helped us a lot, it gives us strength and happiness to continue our job. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best Regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded October 03, 2018
Famiana Resort and Spa
9.6
Exceptional
Son from Vietnam
Family with young children
Premium Deluxe Garden View
Stayed 3 nights in June 2020

Very good place to stay in Phu Quoc”

Dear Readers I work for international Company and i have chances to stay at many hotels but This is my first review for hotels i stayed. I really like Famiana and will come back to this place in the near future. - nice place, very near Market and Duong Dong Downtown - clean - staffs are all nice and kind. They even upgrade my room when knowing I go with my wife and 2 children. - i forgot my Ipad and staff try many times and many ways to send from Phu Quoc to Ho Chi Minh city for me. I hope that you will be enjoy your staying like us. I would recommend this hotel. Thanks for reading.

Reviewed July 07, 2020

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Dear Mr. Son, Thank you very much for staying and taking your time to write a wonderful review. We are delighted to know that our staff and services could meet your expectations and brought you an enjoyable stay. Many thanks for appreciating all services. Your very kind words would brighten us and for sure, it will be a big motivation to keep making more efforts and improvements on our performance. We look forward to have the pleasure of welcoming you again at Famiana Resort & Spa in the near future. Best Regards, Vi Dang (Ms.) Guest Relations Manager

Responded July 15, 2020
Famiana Resort and Spa
10.0
Exceptional
Thi from Vietnam
Family with young children
Deluxe Garden King Or Twin
Stayed 1 night in August 2018

Pure Perfection!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

It has been an absolutely amazing experience being able to live in Famiana resort and Spa Food, games, beach were great, but the staff were outstanding. A great way to enjoy Phu Quoc island!

Reviewed August 21, 2018

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Dear Thi, Thank you very much for taking the time writing a review. We always appreciate our guests' reviews and feedback so we are so happy to read yours with a perfect rating. Your praises are considered as a big motivation for us to work hard and to provide the best service to our customers. We hope to have the pleasure of welcoming you again at Famiana Resort & Spa and we can meet and exceed your expectations upon your next visit. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded October 22, 2018
Famiana Resort and Spa
9.7
Exceptional
Susan from United Kingdom
Family with teens
Deluxe Ocean King Or Twin
Stayed 4 nights in October 2013

Excellent value for money”

Attentive, friendly staff, very comfortable room, beautiful setting next to beach.

We went to Famiana in low season on a half-board basis. We were given 2 rooms in the first row of Ocean View "bungalows" (bungalow H). Each bungalow has 4 rooms - 2 up, 2 down. We found that the twin room (115), where our children stayed, had a fabulous sea view, but ours (which was at the top on the other side (216)) had a view which was largely obscured by the "VIP suite" in front. We asked to change for our last two nights (when the room became free) and the hotel management were extremely obliging and changed us without hesitation. The staff at the hotel are, without exception, delightful - friendly, helpful, efficient. We used the Spa several times and it was second to none. The massage beds are right by the sea so no need for any relaxing music with the sound of the waves lapping. There was plenty of choice for breakfast (although perhaps more for the non-Western palate) and the dinners were huge with 5 courses. We were a little disappointed to find that the wine was ridiculously expensive (cheapest bottle was about 40 euros), and this would be my only small gripe. The beer, however, was very reasonable. We stuck to the soft-drinks that are included. The desserts were particularly delicious. We will definitely go back and next time we will probably splash out a little more to stay in one of the beach-front villas as all of these had prime position. The sunsets were incredible! All-in-all, we had a marvellous stay.

Reviewed October 13, 2013

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Dear SUSAN, Thank you very much for taking the time writing a review. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded June 17, 2018
Famiana Resort and Spa
9.2
Exceptional
Thi from Vietnam
Family with young children
Stayed 7 nights in June 2016

A lovely holiday!”

I am very satisfied with the service of Famiana. The price is reasonable, the room is clean and cozy. Staffs are very friendly and enthusiastic. My children love to stay here so much. They want to come back Famiana for our next time to Phu quoc. We had a wonderful summer holiday and thank all Famiana's staffs for bringing us an unforgetable trip.

Reviewed June 30, 2016

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Dear Thi, Thank you for your wonderful review about Famiana. Your kind words have been passed to all department in the Hotel. We hope to have more chances to welcome you and your family. Wish you all the best. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc.

Responded June 14, 2018
Famiana Resort and Spa
9.0
Exceptional
richard from United States
Solo traveler
Stayed 2 nights in January 2013

Management Should Read These Reviews......”

Rooms/Facilities are nice; Close to the Airport,

this resort is almost where it needs to be. i made my reservations just a few days before i was to arrive. the only rooms they had available were very expensive. so, over two days, i kept looking for nice spots on the island, and could not find anything. then, luckily, on the night before i arrived at the island, a room popped up for around $165; a bargain compared to the same room a few days ago. i booked. everything about the hotel was very nice accept for the staff. the staff is very nice and trying very hard; however, if they want to be a 5 star or ever 4 star resort, they need more training and learn to speak basic english. i read this over and over not only on this site, but another site as well. i would not pay the prices they really want; however i would pay what i did pay. although i say the staff is trying very hard, that statement is a little misleading. the beach chairs are very close to the pool, and they have a few guys just standing around...no energy and no "pep". from the beach i ordered a beer, and it took about 30 minutes to arrive! at a real 5 star, or again 4 star resort, they are almost running with zest and enthusiasm to give you great customer service. at this resort, i would say about only 30% of the staff has that type of attitude. this, from my perspective is a management problem. they need to find people who are enthusiastic (or at least look/act the part...) and train them on high level hotel/resort customer service. if they do that,i think they can get the prices consistently they are seeking. finally, i would say the stretch of beach they have is pretty nice. i think they should invest in some water "toys" for families and individuals: tubes, snorkel stuff, sand toys etc. i did not see any of this type of stuff. oh, and i forgot to mention the food, it was very good. they give you two meals a day, for the price i paid, i thought it was a bargain! if i had paid the prices they really want, then, i would say it was just good.

Reviewed January 17, 2013

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Dear RICHARD, Thank you very much for taking the time writing a review. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded June 17, 2018
Famiana Resort and Spa
9.3
Exceptional
Thanh from Vietnam
Group
Deluxe Ocean King Or Twin
Stayed 2 nights in November 2012

A romantic resort in a wild nature!!!”

Heaven on Earth

we stayed in this resort while some part of it was under completion. however, this is a promising one to be the best resort in phu quoc island. the room is spacious and lovely designed with a balcony heading to the sea, and also the bathroom has the ocean view. the location of this resort is far away from the duong dong town so tourists can enjoy the wild nature of this island. we'd love to come back this resort one day in the future.

Reviewed November 14, 2012

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Dear THANH, Thank you very much for taking the time writing a review. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded June 17, 2018
Famiana Resort and Spa
10.0
Exceptional
Quang from Vietnam
Family with young children
Stayed 3 nights in June 2015

great stay at Famiana, worth every penny”

food, location & service

Normally I dont do review but when I came here with my family, my parents were so happy about the services at Famiana that they told me to do one. Great food, friendly staffs, central located which is only 5mins away from the airport, great ocean view and the pool was so clean. All the furnitures in the room are high quality. Overall, it was pleasant staying here. Would defo recommend it to my friends who plan to visit Phu Quoc in the future

Reviewed June 18, 2015

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Dear Quang, Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and you gave us such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded June 15, 2018
Famiana Resort and Spa
9.0
Exceptional
David from United States
Family with teens
Stayed 3 nights in September 2013

Great, Relaxing Holiday in Phu Quoc”

Fantastic beach/grounds and pool, large clean rooms, very attentive staff

The entire stay at Famiana was great and very relaxing. Easy transport from the airport (5 minutes away) and quick check in started our visit. We were pleasantly surprised at the large rooms, huge bathrooms, nice balcony, quiet environment, and fast complimentary internet. The pool was awesome! It was large and had a great pool bar with very friendly staff (but no real "Happy Hour"). The beach was clean and beautiful. The staff spoke decent English, and we were able to communicate without any issues. The restaurant wait staff was great! I only have one small complaint regarding breakfast. The breakfast was OK, smaller than other hotels we have visited, mostly Asian choices with a large selection of sweets and deserts although tasty seemed odd to eat at 9am. But the menu for lunch and dinner was large and the food was good. Needed to take taxis for everything, but they were always available. But think most resorts needed taxi services. Overall, my family (including 9 year old) really enjoyed our visit at Famiana and would stay there again!

Reviewed October 07, 2013

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Dear DAVID, Thank you very much for taking the time writing a review. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded June 17, 2018
Famiana Resort and Spa
8.4
Excellent
Chit from Singapore
Couple
Deluxe Garden King Or Twin
Stayed 3 nights in September 2017

Excellent”

Famiana is a nice property. Nicely located near to town and airport. The best way to enjoy Phu Quoc is on a motorbike. It's a small island and the traffic is light. You may want to ride slowly and enjoy the sight. You can easily hired one and also if you can have someone with you who can speak Vietnamese....you will definitely enjoy Phu Quoc. I will come back to Phu Quoc again and I will stay at Famiana.

Reviewed September 22, 2017

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Dear Chit, Warmest Greeting from Famiana Resort and Spa Phu Quoc! Thank you for taking the time to write your positive review regarding your stay. Your feedback is always important to us in order to improve our services. It is great to know that you have chosen our resort for your holiday destination and that the associates of our resort have made your stay at pleasant one. The genuine care and comfort of our guest is always our highest mission. Your concerns and feedback have been acknowledged, noted and shared with our management. Be assured that your next visit will be even a more pleasurable one, as we continuously strive to provide the most memorable and unique stay for our guest. In finishing, the whole team and I eagerly await your return and are ready to welcome you back in the near future. Best Regards, Vi Đặng (Mrs.) Guest Ralations Manager Famiana Resort & Spa Phu Quoc

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Famiana Resort and Spa
9.2
Exceptional
Alex from United Kingdom
Group
Deluxe Ocean King Or Twin
Stayed 3 nights in May 2018

Lovely stay”

The resort is lovely, we were a family of 4 and were picked up from the airport. Resort is about 10 mins drive from the airport, and we enjoyed the welcome drinks and fruits on arrival. The rooms were comfortable, and any issues we had with airconditioning was sorted out within 10 minutes. The local staff were extremely helpful despite the occasional language barriers (English is not widely spoken in Phu Quoc, but staff were quick to whip out Google Translate on their phone when necessary!) Breakfast buffet was tasty. The best part of the whole resort was definitely the beach: water was clear, warm and great for swimming.

Reviewed May 21, 2018

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Dear Alex, Thank you very much for taking the time writing a review. We are very happy to hear your praise regarding to our rooms. It was our please to serve you and your family here at Famiana Resort. Your review has helped us a lot, it gives us strength and happiness to continue our job. We are very pleased to hear that you feel comfortable with our rooms. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded June 12, 2018
Famiana Resort and Spa
9.3
Exceptional
Christopher from Australia
Couple
Deluxe Garden King Or Twin
Stayed 5 nights in April 2013

Fabulous beach side get away!”

Rooms were large and clean, great location on the beach, nice grounds and swimming pool

Beautiful resort, though a stretch for the budget in comparison to the rest of Vietnam (though this is the case for most of Phu Quoc). Resort is generally new and very beautiful with a great stretch of beach in front which is cleaned every day. Staff very helpful and location is ok for relaxation but a bit of a walk in to town or other restaurants (there are a couple of cheaper restaurants next door). Given the high prices, a happy hour at the pool bar would be appreciated (one staff member suggested this might happen during high season)

Reviewed May 03, 2013

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Dear CHRISTOPHER, Thank you very much for taking the time writing a review. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded June 17, 2018
Famiana Resort and Spa
9.3
Exceptional
Gary from United States
Couple
Deluxe Ocean King Or Twin
Stayed 8 nights in November 2014

A wonderful place to relax and enjoy the sea”

A wonderful resort in the truest sense…all you need is on the property and there is no real need to ever leave.

We spent 8 nights at the resort and truly enjoyed it. It has a wonderful, clean, pool well maintained and is always a perfect temperature. The private beach is so beautiful and relaxing, and there are always lounges and chairs available, plenty of friendly staff on hand serving food and drinks and with clean towels. It feels very clean, organized, and safe. They even have some fun inflatable games in the ocean in front of the resort that are fun to play around on (like an obstacle course gameshow!). The ocean there is clean and comfortable for swimming and just floating around. The food at the resort is good, and the staff is very professional and friendly. The room was very comfortable and felt like a little house (top floor ocean and pool view room in the F building). All the staff from beginning to end were so friendly and helpful and we just never had any problems. I highly recommend this resort, and would go back for sure if I return to this island. They also make it very easy to rent a motorbike, at the front office (from an off site vendor) and I highly recumbent this, as we did it for three days and had so much fun riding around the island and visiting various other beaches and streams, and the seafood restaurants along the beaches. The island is very small and easy to ride around (though the roads are challenging at times and you need to make sure to use a dust mask, like the locals). Also wear sunglasses for sure (dust in your eyes). Have fun - this place is a great experience. They really think of everything and take such good care of you here.

Reviewed December 05, 2014

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Dear GARY , Thank you very much for taking the time writing a review. . On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded June 16, 2018
Famiana Resort and Spa
10.0
Exceptional
Vinh from Vietnam
Family with young children
Deluxe Garden King Or Twin
Stayed 2 nights in December 2014

A warm holiday with my small family”

Food, Services and Location

I booked a room with garden view as it has a high rating in Agoda and I am completely satisfied with that. The staffs are friendly and the foods are well cooked. The restaurant also prepared foods for my baby, it was so great. It's far better than I expected. There's one thing you should consider is that the resort is not located just a few walks from the center, but if you don't like noisy places like me then this place is ideal. One tip that you must try is to rent a motor bike and go to Bai Sao, it takes about 45min. It's the most beautiful beach in Phu Quoc, IMHO. You'd better be there around 11AM, sunbathing and try sea foods there.

Reviewed January 02, 2015

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Dear Vinh , Thank you very much for taking the time writing a review. . On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded June 16, 2018
Famiana Resort and Spa
9.7
Exceptional
chunlei from China
Couple
Beach Front Villa
Stayed 3 nights in June 2013

nice hotel”

service, friendly people, clean room

Famiana Resort & Spa is the one of the best hotel I've experienced.employee of this hotel is very friendly, they are trying best to provide best service to their client, they even prepared sweet suprise for me and my husband, we are very moved and happy. sea view of the villa is spectacular! very happy and comfortable experience when I stayed here.

Reviewed July 10, 2013

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Dear CHUNLEI, Thank you very much for taking the time writing a review. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded June 17, 2018
Famiana Resort and Spa
10.0
Exceptional
Scott from United Kingdom
Couple
Deluxe Ocean King Or Twin
Stayed 7 nights in November 2018

Will Return ”

We had a fantastic 7 night stay as part of a 14 night vacation in Vietnam which also included Hanoi and Halong Bay. We both agreed that this stay was the favourite part of our trip. We loved the beach villa we stayed in and it was spotlessly clean and very spacious with a lovely big bathroom. Beach was stunning and very clean just like the Famiana Resort. Staff were all brilliant and very helpful and there is a supermarket and local family run restaurants nearby for lunch and dinner. Breakfast was ok and there was plenty for everyone in the buffet with an egg station outside. We are already looking into returning next year.

Reviewed November 17, 2018

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Dear Scott, Thank you very much for sharing your experience with us! It was a pleasure to be involved in the success of your holiday. we hope that all created a memorable moment for you. It will be a great form of motivation for our staff keep up with the good work Once again thank you for your kind words and we all look forward to welcoming you again to Famiana for your next holiday in Phu Quoc ! Wish you all the best. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded November 30, 2018
Famiana Resort and Spa
9.0
Exceptional
Huong from Vietnam
Family with young children
Stayed 4 nights in January 2014

Excellent and relaxing”

Very friendly, caring and supportive staff, expecially staff in restaurant

My family and I had a really wonderful holiday in Famiana Resort and Spa. They offers great menu for dinner, extremely clean swimming pool, exciting kid club. Staff were trained very well and supportive. I even enjoyed the stay more than in other 5-star hotels that I had been.

Reviewed January 09, 2014

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Dear HUONG, Thank you very much for taking the time writing a review. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded June 16, 2018
Famiana Resort and Spa
9.6
Exceptional
emma from United Kingdom
Couple
Beach Front Villa
Stayed 3 nights in December 2016

By chance picked the best place!”

Not knowing the island and sunce exploring it felt we were in the right place ! Good beach and perfect sea swimming . Easy access to town and restaurants plus several in walking distance . Their restaurant is their downfall. Good for breakfast , hopeless for dinner akin to faulty towers!! V comfortable beach villas but alot of building going on , including them which I fear will ruin it all . And make it all too busy. Stayed 5 nights went to another island which was terrible so returned for another 3 cosy nights, same room and welcomed Like long lost friends . V comforting . Would go again but have to be quick before it all becomes too big and busy. Looked at other hotels and relieved we had chosen Famiana . !

Reviewed December 10, 2016

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Dear emma, Warmest Greeting from Famiana Resort and Spa Phu Quoc! Thank you for taking the time to write your positive review regarding your stay. Your feedback is always important to us in order to improve our services. It is great to know that you have chosen our resort for your holiday destination and that the associates of our resort have made your stay at pleasant one. The genuine care and comfort of our guest is always our highest mission. Your concerns and feedback have been acknowledged, noted and shared with our management. Be assured that your next visit will be even a more pleasurable one, as we continuously strive to provide the most memorable and unique stay for our guest. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

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Famiana Resort and Spa
9.3
Exceptional
HONG from Singapore
Family with teens
Stayed 2 nights in August 2013

Affordable luxury resort with beach & sunset view.”

Breakfast, spacious beach front villas, beautiful sunset view.

The resort offers free transportation from and to the airport. When we reached the resort, we were offered drinks to quench our thirst and buggy service to transport our luggages to our villas. The 2 2-storey villas we booked are interconnected with bathroom, kitchenette and living room on the lower floor, and the bedroom on the upper floor with a queen size bed overlooking the beach. There are a few things we like about the villas. First, is the huge space. Second, there are 2 LCD TVs, refrigerators and air-conditionings on both floors. Third, the shower room and bathtub are separated. The tub is a little small and won't fit 2 persons nicely but has a jacuzzi feature. Third and should not be missed - the beach! It is right up front 20 meters away. The villas were clean and well maintained. The bathroom is well equipped with hand soap, shower gel, shampoo, cotton in bulbs and buds, toothbrushes and toothpaste, shaver with cream, comb, shower cap and towels of different sizes. There are also slippers for indoor and outdoor and an umbrella. Services were excellent. Staffs were friendly and polite, and briefed us on all the information we need to know about the resort and the villa. We were also well informed on what items from the mini bar are free and not. Breakfast was great on our first morning but not on the second. The spread was pretty good with salads, breads and cheeses, ham and salami, cereals with fresh milk, pizza, soup, Vietnamese dishes, fruits and pastries to finish off your feast. A swimming pool with an in-pool bar is available in the resort and a bay watcher to keep a look out for their guests' safety at sea. There are many hanging pods/chairs along the beach front that you can dangle yourself into and enjoy the sea breeze and sunset. There are many taxis waiting outside the resort day and night, so worry not on transportation around the island. If you can ride a motorcycle, there's a rental across the street to left of the resort.

Reviewed August 30, 2013

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Dear HONG, Thank you very much for taking the time writing a review. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

Responded June 17, 2018
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