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Family Guest House Surabaya
Family Guest House Surabaya
Family Guest House Surabaya
Family Guest House Surabaya
Family Guest House Surabaya
Family Guest House Surabaya
Family Guest House Surabaya

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7.5

Very good

221 reviews

221 reviews

See map

6.9

Good

Location rating score

Parking
FREE
Popular landmarks
Monkasel (Submarine Monument) 1.4 km
Bungkul Park 2.4 km
Tunjungan Plaza 2.7 km
Surabaya's Zoo 3.0 km
Surabaya Town Square 3.5 km
Suramadu National Bridge 3.5 km
Tugu Pahlawan 4.4 km
Pakuwon Food Festival 4.9 km
Sampoerna Museum 6.1 km
Masjid Nasional Al Akbar Surabaya 7.9 km
Nearby landmarks
Apotek Meliana 190 m
Klinik & Salon Hewan Cika 230 m
Taman Karang Wismo 490 m
Parkir Kertajaya 500 m
SBC Skin Clinic 670 m
Laboratorium Kesehatan Dinas Kesehatan Surabaya 670 m
Rumah Sakit Pura Raharja 680 m
ApotekBoy_Dr.Franky 690 m
Parkir Perpustakaan 760 m
Bonnet 770 m

Family Guest House Surabaya

Gubeng Kertajaya 8c/15, Surabaya Center, Surabaya, Indonesia, 60281 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Massage and restaurant are among the special facilities that will enhance your stay with on-site convenience.

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Highlights

Front desk [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Ticket services

Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Restaurants

Coffee shop

Laundry service

Room service

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money8.0
Distance to city center0.5 km
Location rating6.9
Nearest airportJuanda International Airport (SUB)
Distance to airport11.4 km

Rooms available at Family Guest House Surabaya

Very good
Room comfort & quality

7.8

Standard Twin
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 single bed
Enter dates to see prices
Standard Double
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
room
...
    Enter dates to see prices
    Room Assigned on Arrival
    ...
      Enter dates to see prices

      Frequently asked questions

      How much does it cost to stay at Family Guest House Surabaya?

      Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

      What time is check-in and check-out at Family Guest House Surabaya?

      Check-in is from 10:00 AM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Family Guest House Surabaya?

      For those who wish to drive their own cars, Family Guest House Surabaya has a car park right on site for maximum convenience. Parking is free for guests.

      Is breakfast offered at Family Guest House Surabaya?

      Wake up to a great buffet breakfast at Family Guest House Surabaya.

      What is the smoking policy at Family Guest House Surabaya?

      Family Guest House Surabaya does not permit smoking in any of its rooms, but allows smoking in designated areas.

      What is the closest train, metro, or bus station to Family Guest House Surabaya?

      The closest train, metro, or bus station is Ngagel, 1.4 km away from Family Guest House Surabaya.

      What restaurants are nearby Family Guest House Surabaya?

      Family Guest House Surabaya’s neighborhood is Surabaya Center which includes popular restaurants such as Halim restaurant, Martabak Gading Pecenongan and Warung Gudeg Bu Yul.

      What popular shopping places are close to Family Guest House Surabaya?

      Located in the Surabaya Center area, Family Guest House Surabaya is close to great shopping choices like Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

      What are popular attractions near Family Guest House Surabaya?

      Family Guest House Surabaya’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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      See map

      Explore the neighborhood

      What people love about Family Guest House Surabaya

      • 7.2

        Very good
        Cleanliness

        "We like that the rooms are comfortable and clean."

        Yessy

        |

        January 4, 2019

      Property ranking|Compared to 824 Surabaya properties
      See all rankings
      Room comfort score
      7.8/10
      Room size
      20 sqm.
      Cleanliness score
      8.1/10
      Value for money score
      8/10
      Better than
      97
      %
      of Surabaya properties
      Bigger than
      84
      %
      of Surabaya properties
      Better than
      78
      %
      of Surabaya properties
      Better than
      74
      %
      of Surabaya properties
      Overall rating:

      7.5

      Very good
      221 reviews
      Cleanliness
      8.1
      Facilities
      7.0
      Location
      6.9
      Read all reviews >
      More about Family Guest House Surabaya

      More about Family Guest House Surabaya

      Family Guest House Surabaya

      Wake up to a magical day and enjoy all that Surabaya offers with a stay at Family Guest House Surabaya.
      The facilities and services provided by Family Guest House Surabaya ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service and luggage storage.
      If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
      Smoking is restricted to the designated smoking areas.
      Experience high-quality room facilities during your stay at Family Guest House Surabaya. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with bottled water in some rooms.


      Dining and things to do

      Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options.
      To fill your days, be sure to check out the fantastic facilities offered at Family Guest House Surabaya. Pamper and indulge yourself with a visit to the massage.


      Around the property

      This is your chance to explore all that Surabaya has to offer. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 2.6 km away.


      Reasons to stay here

      This hotel's food and dining score higher than 95% of accommodations in the city.
      Room comfort is said to be outstanding here, scoring higher than 96% of accommodations in the city.

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      Amenities and facilities
      Good
      Facilities

      7

      Most talked about facilities

      Housekeeping

      28 mentions

      Breakfast

      12 mentions

      Internet

      7 mentions

      Food & Dining

      3 mentions

      Languages spoken

      • English
      • Indonesian

      Internet access

      • Free Wi-Fi in all rooms!
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Massage
      • Ticket services
      • Tours

      Dining, drinking, and snacking

      • Coffee shop
      • Restaurants
      • Room service

      Services and conveniences

      • Concierge
      • Daily housekeeping
      • Dry cleaning
      • Elevator
      • Laundry service
      • Luggage storage
      • Smoke-free property
      • Smoking area

      Access

      • Front desk [24-hour]
      • Pets allowed

      Getting around

      • Car park [free of charge]
      • Car park [on-site]

      Available in all rooms

      • Air conditioning
      • Desk
      • Free bottled water
      • Internet access – LAN
      • Internet access – wireless
      • Non-smoking
      • Satellite/cable channels
      • Shower
      • Telephone
      • Wi-Fi [free]
      Food and dining
      Breakfast options
      • Buffet
      Location
      Gubeng Kertajaya 8c/15, Surabaya Center, Surabaya, Indonesia, 60281
      Good
      Location

      6.9

      Airports

      • Juanda International Airport (SUB)
        11.4 km
      • Abdul Rachman Saleh Airport (MLG)
        73.3 km

      Public transportation

      • Ngagel
        1.4 km
      • Gubeng Train Station
        1.8 km

      Hospital or clinic

      • Apotek Meliana
        190 m

      Shopping

      • Tunjungan Plaza
        2.7 km

      Convenience store

      • Alfamart
        2.7 km

      Cash withdrawal

      • ATM
        60 m
      What's nearby

      Popular landmarks

      • Monkasel (Submarine Monument)
        1.4 km
      • Bungkul Park
        2.4 km
      • Tunjungan Plaza
        2.7 km
      • Surabaya's Zoo
        3.0 km
      • Surabaya Town Square
        3.5 km
      • Suramadu National Bridge
        3.5 km
      • Tugu Pahlawan
        4.4 km
      • Pakuwon Food Festival
        4.9 km
      • Sampoerna Museum
        6.1 km
      • Masjid Nasional Al Akbar Surabaya
        7.9 km

      Nearby landmarks

      • Apotek Meliana
        190 m
      • Klinik & Salon Hewan Cika
        230 m
      • Taman Karang Wismo
        490 m
      • Parkir Kertajaya
        500 m
      • SBC Skin Clinic
        670 m
      • Laboratorium Kesehatan Dinas Kesehatan Surabaya
        670 m
      • Rumah Sakit Pura Raharja
        680 m
      • ApotekBoy_Dr.Franky
        690 m
      • Parkir Perpustakaan
        760 m
      • Bonnet
        770 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-1 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib may be requested directly from the property.
      Children 2-12 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 13 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from10:00
      • Check-out until13:00

      Getting around

      • Distance from city center0.5 km
      • Travel time to airport (minutes)40

      The property

      • Number of floors2
      • Number of rooms 17
      • Year property opened2009

      Reviews of Family Guest House Surabaya from real guests

      Provided by verified guests of Agoda
      7.5
      /
      10
      Cleanliness8.1
      Facilities7.0
      Location6.9
      Room comfort and quality7.8
      Service7.8
      Value for money8.0
      High score for Surabaya
      Rating
      9+ Exceptional (20)
      8-9 Excellent (51)
      7-8 Very Good (68)
      6-7 Good (40)
      <6 Below Expectation (37)
      Time of the year
      Mar - May (66)
      Jun - Aug (25)
      Sep - Nov (48)
      Dec - Feb (77)
      All guests (221)
      All room types
      All languages

      Show reviews that mention 

      Showing 216 verified guest comments
      12345
      9.6
      Exceptional
      Agung from Indonesia
      Group
      Standard Twin
      Stayed 1 night in January 2016

      Exceed expectation”

      When I searched for a "backpacker" hotel during my short visit to East Java last week, what I got is obviously more than what I expected. Room is quite clean, hotel facilities are the same as what were advertised (air conditioned room, wifi, hotel amenities, breakfast, cable tv, even hot water showers, yes, who need hot water showers in Surabaya by the way :D). The staffs were nice and helpful. Already recommend this place for my families if they're planning to visit Surabaya. Just a small note for anyone who are planning to stay here, if you ride a car, don't follow google maps if it directs you to enter the hotel through Pucang Anom Street. The alley is too narrow. Enter the hotel from Kertajaya Street, turn left just exactly right before Bank Ganesha (Gubeng Kertajaya X).

      Reviewed January 28, 2016

      See room deals

      9.3
      Exceptional
      Anna from Indonesia
      Group
      Standard Twin
      Stayed 1 night in October 2013

      Best guest house ever”

      Friendly staff, clean and big room, 24hrs free coffee and tea

      I like this guest house very much, it feels like home. All staff are friendly. There are tea, coffee, Milo in the lobby which you can take as much as you like anytime you want (for free !) . Breakfast is limited choice between Indonesian instant noodle or toast breads. But it is OK for the price I paid. I will always come back to this guest house if I go to Surabaya.

      Reviewed November 05, 2013

      See room deals

      9.3
      Exceptional
      Arnaud from France
      Couple
      Standard Double
      Stayed 4 nights in May 2013

      Great flashpacker hotel: clean,comfy, great value”

      Very clean, good AC&Wifi, Quiet residential area but easy to access main roads

      This hotel is really a little gem. For a price which just fitted into our flashpacker budget we had an exceptionnally clean & comfortable room by Indonesian standards. The AC & Wifi worked very well, and the staff were exceptionally attentive providing excellent service. The only point to be aware of is that the staff do not really speak English (they understand some) so cannot provide much tourism help (although they had a brochure to recommend a driver that we used who was great - Andrew)& you need to get your phrasebook ready! We were very lucky to meet Nani, a member of the family who welcomed us in fluent English & showed us around, showed us places to eat in the neighbourhood & gave us lots of tourism ideas. We would definitely go back there again if we return to Surabaya - a real find.

      Reviewed June 06, 2013

      See room deals

      9.0
      Exceptional
      Joanna from Malaysia
      Couple
      Standard Double
      Stayed 1 night in April 2011

      1 star rate for 5 stars hospitality”

      clean room and very helpful and friendly staffs

      a bit far from city centre but taxi only costs 2 or 3 usd from guest house to plaza tanjungan (biggest shopping centre in surabaya). Staffs are very happy to help and provide information. Free coffee and tea 24/24.

      Reviewed April 08, 2011

      See room deals

      9.0
      Exceptional
      Wan from Malaysia
      Group
      Standard Double
      Stayed 1 night in April 2013

      Clean & quiet hotel, good location”

      Clean room, comfortable beds & clean sheets, 24 hours self service hot beverages.

      We stayed just 1 night in this hotel as an overnight stop en-route to East Java tour (Bromo, Semeru & Ijen). It was a little difficult to find the hotel since it was nestled in a nice residential area not too far from the city. It is good value for money although it will be easier if you are able to communicate in Indonesian since the staff there speaks mainly Indonesian. There are nearby warungs where you can get Indonesian food. Would recommend this hotel as a place to explore Surabaya before moving on to other places.

      Reviewed April 30, 2013

      See room deals

      9.3
      Exceptional
      wan from Malaysia
      Solo traveler
      Standard Double
      Stayed 2 nights in November 2011

      Budget hotel with good facilty”

      Near to town

      Stay at the hotel for two days when arrive in surabaya, choose the hotel becouse it location near the centre of town, there a convenient store just around the corner for the supply you need. Hotel service is adequote for a budget hotel. Hotel facilty is clean and comfortable enough. Breakfast selection is limited. recommend for traveller for like to be near the city.

      Reviewed December 07, 2011

      See room deals

      8.7
      Excellent
      Hendri from Indonesia
      Family with young children
      Standard Double
      Stayed 1 night in October 2013

      Comfortable Guest House”

      Clean, Comfort, Quiet Surrounding

      My Family stays for one night to attend my brother wedding, the location are easy to find. The staff are welcoming so nice. But the most thing my family love are the surrounding are so quiet and comfort so we can rests after the wedding and ready for journey back to Madiun City. The breakfasts are not much choice, only fried rice with scrambled egg, and toast bread, but it's fair enough compared to the price. The staff are friendly and welcoming so nice. Next time if we need place to stay, we will definitely back to this guest house. Nice

      Reviewed October 09, 2013

      See room deals

      7.7
      Very good
      Fia from Australia
      Solo traveler
      Standard Double
      Stayed 9 nights in May 2012

      Clean, great location, but no bathtub”

      its location, the atmosphere, lovely and helpful staff

      i love the place and definitely will stay there again and recommend it to friends. it runs like a hotel but with better service. it's located in quite and lovely "kampung" but not far from the main road and it's great place to experience day-to-day surabaya lifestyle. it nears 24 hours alfamart which is very handy to get bottle of beers whenever. no mosque around so don't worry about it waking at 4.30 in the morning. it's very multicultural place of surabaya. the against i may say, my room has no window! and adding bathtub will be lovely.

      Reviewed May 23, 2012

      See room deals

      8.3
      Excellent
      Junita from Indonesia
      Group
      Standard Twin
      Stayed 1 night in March 2011

      clean and confortable hotel in the city center”

      very clean and confortable

      we only stay for 1 night for transit from bali to medan. we just had bali trip as backpacker and stay in budget hotels in bali, then took travel (car) to surabaya and surprisingly this hotel is very confortable and clean. We love staying here. With our budget, staying in this hotel is a final gift after those budget hotel experiences in bali. i recomande this hotel for bussinese traveller also

      Reviewed March 14, 2011

      See room deals

      9.7
      Exceptional
      jilly from Indonesia
      Business traveler
      Standard Double
      Stayed 1 night in January 2013

      My fave hotel @ surabaya”

      Cheap, clean, hommy

      This is my fave place to stay @ surabaya. Its cheap clean and very homy. LocAtion strategic, Free coffee tea etc for 24 hour, good simple breakfast.

      Reviewed January 21, 2013

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      9.0
      Exceptional
      Patrice from United States
      Solo traveler
      Standard Twin
      Stayed 1 night in November 2013

      very good value hotel”

      great breakfast, location and location

      I often go to this hotel when I'm in Surabaya. It's very good value and I'm never disappointed by the staff.

      Reviewed November 22, 2013

      See room deals

      7.0
      Very good
      Patrice from United States
      Solo traveler
      Standard Twin
      Stayed 1 night in March 2014

      good value hotel”

      large rooms

      I always stay a Family Guest House Surabaya when I'm in Surabaya. The staff is very friendly and helpful. The rooms are reasonably priced.

      Reviewed March 17, 2014

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      7.3
      Very good
      Thannavant from Thailand
      Solo traveler
      Standard Twin
      Stayed 1 night in July 2011

      good location if u come from Gubeng train station”

      good location from Train station , nice staff

      If u arrive Surabaya from Gubeng train station, This GH is one of choices. Not far from Train staion, about 10 min. by taxi , you will arrive this GH. Staff is nice and can help you for recommendation.Disadventage is it far from heart of Surabaya city, you can't walk to heart of city.The GH is situated in town alley , no restaurant near it but you can find the convenient store for many applilance. may be difficult to find something to eat at night , only i found is local food sell by local people . it's nice place to stay for waiting for your flight or your train to go on your trip.

      Reviewed July 18, 2011

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      8.7
      Excellent
      Hailan from Malaysia
      Group
      Standard Twin
      Stayed 3 nights in April 2011

      Very clean and peaceful hotel”

      Breakfast is simple but nice, cozy environment

      Me and my friends love staying here. Though is a bit remote, but its near to Surabaya town where we can find Batik, brownies etc

      Reviewed May 20, 2011

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      9.3
      Exceptional
      Asriza from Indonesia
      Family with teens
      Standard Double
      Stayed 3 nights in July 2012

      good service, clean room, nice air”

      the good service and friendly staff, really feel like a family.

      As the name: "Family", staying in this guesthouse really made me feel like at home, among the family. All the staff are young, but so friendly, nice, cooperative, and high willingness to serve. The design of the room is simple but so comfortable, and very clean!

      Reviewed July 18, 2012

      See room deals

      7.0
      Very good
      zoe from United Kingdom
      Group
      Standard Twin
      Stayed 2 nights in March 2012

      A hidden gem!”

      Nice clean rooms and plenty of free tea and coffee available!

      this little gem of a hotel is tucked away in a little back road and we were getting a bit worried about exactly where we had booked as we drove there but once we arrived we breathed a huge sigh of relief. it really is a little piece of lovliness tucked away amidst the noise and chaos of surabaya!!

      Reviewed May 12, 2012

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      7.7
      Very good
      Patrice from United States
      Solo traveler
      Standard Double
      Stayed 1 night in February 2014

      great value”

      large room, swimming pool, fast internet

      I always stay at the guesthouse when I travel to Surabaya. The location is great and the internet is super fast in the room.

      Reviewed February 20, 2014

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      9.3
      Exceptional
      Armand from Indonesia
      Solo traveler
      Standard Twin
      Stayed 2 nights in January 2012

      Nice + Cheap + Good Location”

      Great service, new and nice place, near city center

      it's a nice place in the middle of residential area but very near to city center, rather new, and more importantly well lit (i've been to some other place that is dark and gives me creep). the service is in general good as well. wifi is good. breakfast is a simple (as i recall there are only fried rice and instant noodle with egg with standard coffee/ tea ... simple but effective) cons: the mattress could be better. it looks like it's been there for sometime that it forms rather concave surface when lied upon, rather than firmly support my back.

      Reviewed January 31, 2012

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      9.0
      Exceptional
      Patrice from United States
      Solo traveler
      Standard Double
      Stayed 1 night in February 2013

      great location”

      swimming pool

      The hotel is good especially for the price they charge. I booked the room and ask the staff to help me buy train ticket before my arrival. They are very helpful and friendly. Hotel location is not bad

      Reviewed February 22, 2013

      See room deals

      7.7
      Very good
      Dorothy from Indonesia
      Business traveler
      Standard Twin
      Stayed 2 nights in December 2012

      Nice guest house”

      spacious room, clean, friendly staff, international TV channels!!

      The main road to the guest house was closed when I stayed here for 2 days. Thus we had to use another road, but it was not a problem for me. They have limited breakfast option; toast and Indonesian dish, but it was good enough for me.

      Reviewed December 08, 2012

      See room deals

      12345
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