Very good 7.5
Based on 215 reviews

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About this property


When visiting Surabaya, you'll feel right at home at Family Guest House Surabaya, which offers quality accommodation and great service. From here, guests can enjoy easy access to all that the lively city has to offer. This modern hotel is in the vicinity of popular city attractions such as Rumah Sakit Jiwa, Mirota Batik, Marvell City.

Take advantage of a wealth of unrivaled services and amenities at this Surabaya hotel. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, Wi-Fi in public areas, car park, room service, business center.

17 rooms spread over 2 floors provide a warm and pleasant home away from home. Modern comforts such as internet access – wireless, internet access – wireless (complimentary), air conditioning, wake-up service, desk can be found in selected rooms. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Surabaya, make Family Guest House Surabaya your home away from home.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant(s)
  • Room service

Services and conveniences

  • Concierge
  • Laundry service
  • Smoking area


  • Pets allowed
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 10:00AM
Check-Out Until: 13:00AM
Distance from City Center: 0.5 km
Distance to Airport: 8 km
Number of Floors: 2
Number of Rooms : 17
Time to Airport (Minutes): 40
Year Hotel Built: 2009
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Verified traveler reviews

Filter by traveler type
Very good

based on 215 reviews
  • Cleanliness 8.1
  • Facilities 6.0
  • Location 6.9
  • Room comfort and quality 7.8
  • Service 7.8
  • Value for money 7.9
  • Food and dining 6.6
Sort by

Augustine from Indonesia
Family with young children
Standard Twin
Stayed 5 nights in December 2010
Lovation Was hard to find. Bit confusing. Standard accomodation for perfect price
Reviewed September 25, 2016

KWONG from Hong Kong
Solo traveler
Standard Double
Stayed 2 nights in May 2016
Reviewed May 16, 2016

Agung from Indonesia
Standard Twin
Stayed one night in January 2016
Exceed expectation
When I searched for a "backpacker" hotel during my short visit to East Java last week, what I got is obviously more than what I expected. Room is quite clean, hotel facilities are the same as what were advertised (air conditioned room, wifi, hotel amenities, breakfast, cable tv, even hot water showers, yes, who need hot water showers in Surabaya by the way :D). The staffs were nice and helpful. Already recommend this place for my families if they're planning to visit Surabaya. Just a small note for anyone who are planning to stay here, if you ride a car, don't follow google maps if it directs you to enter the hotel through Pucang Anom Street. The alley is too narrow. Enter the hotel from Kertajaya Street, turn left just exactly right before Bank Ganesha (Gubeng Kertajaya X).
Reviewed January 28, 2016

Hueyfang from Malaysia
Standard Twin
Stayed one night in April 2015
Staffs are nice and helpful
Owner and staffs are nice, breakfast not bad
The hotel owner is very nice,he draw a simple map for us to go to the restaurant. Cleanliness and breakfast so so, air conditioning not function very well. Overall not bad.
Reviewed May 05, 2015

Linda from Indonesia
Family with young children
Standard Double
Stayed one night in December 2014
good guest house
wide, clean, friendly, comfort, and fair price.
Comfort and homy.
Reviewed January 03, 2015

sunjoo from South Korea
Solo traveler
Standard Double
Stayed one night in December 2014
it was good
kind staffs, delicius brackfast, big room
Reviewed December 24, 2014

sheila from Indonesia
Standard Double
Stayed one night in October 2014
recomended place to stay, comfortable, i like it..
reachable price, middle of city, good service
Good to stay there, we will continue if we pass to surabaya.
Reviewed October 23, 2014

Fabio from United Kingdom
Standard Twin
Stayed 2 nights in September 2014
Nice place with amazing staff
friendly staff, cleanliness, strong WiFi
Reviewed October 12, 2014

Win from Thailand
Standard Twin
Stayed one night in April 2014
Good room
Cleanliness, bathroom facilities and quiet neighborhoods
The hotel has good in room facilities. Located in residential area give u a quality sleep but quite a distance away from some attractions. Staffs were willing to serve your request but sometimes langguage could be a barrier. Internet is your good source of information but during my stay in room connection didn't work well so I have to go downstair to search for trip advise.
Reviewed April 28, 2014

Patrice from United States
Solo traveler
Standard Twin
Stayed one night in March 2014
good value hotel
large rooms
I always stay a Family Guest House Surabaya when I'm in Surabaya. The staff is very friendly and helpful. The rooms are reasonably priced.
Reviewed March 17, 2014


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