Fersal Hotel Neptune Makati
Fersal Hotel Neptune Makati
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"Room was good, clean & affordable."

Cameron

|

April 14, 2018

Deluxe Queen - Guestroom Fersal Hotel Neptune Makati
Deluxe Queen - Guestroom
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Lobby Fersal Hotel Neptune Makati
Lobby
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Lobby Fersal Hotel Neptune Makati
Lobby
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Bathroom Fersal Hotel Neptune Makati
Bathroom
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See map Fersal Hotel Neptune Makati
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Very good
Location
7.9
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What guests are saying:
love it here thank you
hy from United States
Solo traveler
Staff is excellent. Location is across the street from a small mall and easy access to public transportation.
Christopher from United States
Solo traveler
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Candy from Philippines
Couple
Staff is great. Clean location. 1 minute walk to 2 different 7 eleven locations forz convenience. Free breakfast is awesome.
Christopher from United States
Solo traveler
Budget family hotel, near restaurants and bars. Comfortable for small families.
santosh from Singapore
Family with young children
This was my second time staying here, close to Century Mall. Just finished writing my review for my third stay, so read that for further details.
Cameron from Australia
Solo traveler
My stay was peaceful and hassle-free. I'll definitely come again.
James from Philippines
Couple
This was another time we chose this place for our short stay in Manila. As expected the staff was very friendly and professional, room was average but clean and cozy. Will go back again next time.
Vishav from Australia
Couple
We just transited through and for the money Fersal was just what we needed. The location was right near to a mall (just across the road) and there were plenty of restaurants and bars nearby. would stay again for the price
MATTHEW from United Kingdom
Couple

Fersal Hotel Neptune Makati

Very good location
- Inside city center
- What's nearby?
Very good
From 751 reviewsSee what guests said
7.3
/
10
Very good value for money
7.4
Recommended by 83% of guests
Value for money7.4
Distance to city center1.6 km
Location rating7.9
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport5.8 km
  • Airport transfer

  • Located in heart of Manila

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
This property is in high demand!Last booked 8 hours ago
Premium Deluxe
Premium Deluxe
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds or 1 queen be...
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Deluxe Twin
Deluxe Twin
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
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Deluxe Queen
Deluxe Queen
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 queen bed
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Deluxe Double with Breakfast
Deluxe Double with Breakfast
...
  • Shower
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Deluxe Single With Breakfast
Deluxe Single With Breakfast
...
  • Shower
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Deluxe Single With Breakfast
Deluxe Single With Breakfast
...
  • Shower
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Deluxe Double with Breakfast
Deluxe Double with Breakfast
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  • Shower
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Deluxe Premium Single
Deluxe Premium Single
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    Deluxe Room
    Deluxe Room
    ...
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      Room Deluxe
      Room Deluxe
      ...
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        Have a question for Fersal Hotel Neptune Makati?

        What people love about the property

        • "Good location"

          Christopher J.

          |

          April 8, 2017

        • "Staff is friendly."

          Dennis H.

          |

          December 30, 2016

        • "Room was good, clean affordable."

          Cameron

          |

          October 16, 2016

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        More about Fersal Hotel Neptune Makati

        More about Fersal Hotel Neptune Makati

        "Free Wifi is good."

        Cameron

        |

        May 6, 2017

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        What to eat nearby

        Filipino cuisine
        Filipino cuisine
        Vatel Restaurant Manila
        3.1 km Filipino, French, Mediterranean
        iBread
        4.7 km Filipino
        Hizon's Cakes & Pastries
        5.3 km Filipino
        American cuisine
        American cuisine
        Bacolod Chicken Express
        1.7 km American, Asian, Filipino
        Wild West Roadhouse Grill
        3.1 km American
        Shakers
        3.1 km American, Asian, Filipino
        Asian cuisine
        Asian cuisine
        Eat Now
        190 m Asian, Korean
        Chicken Charlie
        220 m Asian, Fast food
        Seoul Galbi
        330 m Asian, Korean

        What they offer

        "Staff were really great, courteous and friendly."

        Rodolfo

        |

        January 11, 2018

        Show less

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show more

        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (751)Booking.com Reviews (138)
        7.3
        /
        10
        Cleanliness7.2
        Facilities6.6
        Location7.9
        Room comfort and quality7.3
        Service7.3
        Value for money7.4
        Provided by verified guests of Agoda
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        All guests (751)
        All room types
        Showing 649 verified guest comments
        12345
        10.0
        Exceptional
        Bjorn from Philippines
        Couple
        Deluxe Queen
        Stayed 1 night in November 2018
        overnight escape ”
        location is ideal for weekend vacation in the metro... facilities are neat and amenities are complete...
        Reviewed November 04, 2018
        Dear Bjorn, Greetings from Fersal Hotel Makati Bel- Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards! Jasm, Customer Service Assistant
        Responded November 09, 2018
        Fersal Hotel Neptune Makati
        6.0
        Frank from Australia
        Solo traveler
        Deluxe Queen
        Stayed 6 nights in October 2018
        Staff were good but room was a hot house on arrival”
        Arrival at Fersal Hotel Makati Manila. Staff greeting was good, Hotel was not ready had to wait 20 min for room, upon entering the room it was like a Hot house to 30 minutes to get it cooled they know guests are arriving have the Air conditioning going. Rooms are dated and in need of updating, bath room is very cramped and not much room to move we had issues with the shower, water was cold (Saturday & Sunday) this was rectified on a Monday, simply not good enough for hotel guests. Was told we don’t have Maintenance personnel on weekends, Internet was very poor consistently dropping out on level 3 ( time for better internet service especially in room, (reception area had very good internet service) They advertise free Internet but what’s the point if you don’t have constant connection. The rooms close to the road is very noisy in mornings with traffic flow. Other than that the staff were tremendous and very courteous. Will I go back, not sure if I will next time.
        Reviewed October 29, 2018
        Dear Frank, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards! Jasm, Customer Service Assistant
        Responded November 09, 2018
        Fersal Hotel Neptune Makati
        9.6
        Exceptional
        Cameron from Australia
        Solo traveler
        Deluxe Queen
        Stayed 1 night in September 2018
        Value for money”
        Great location...just off Makati Ave, without the hotels on Makati Ave's price tag. The night-life and bars in P Burgos area is only a short hop skip and a jump away. Century Mall is across the road and other larger malls e.g. Greenbelt, Powerplant and Glorietta Malls about a 15 minute walk. Pros: As I mentioned above...everything is within walking distance to bars, restaurants and malls. Staff are very friendly and remember me from prevoius stays. Room was good, clean & affordable.
        Reviewed October 11, 2018
        Dear Cameron, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that overall, you appreciated our services and enjoyed a satisfying stay with us. We are looking forward to be of service to you again. Best regards! Jasm, Customer Service Assistant
        Responded October 19, 2018
        Fersal Hotel Neptune Makati
        7.6
        Very good
        Isaiah from Philippines
        Solo traveler
        Deluxe Twin
        Stayed 1 night in September 2018
        Strategic Location in Makati”
        The facilities and appliances are too old. Need some improvement. But it's good for a quick stay.
        Reviewed October 02, 2018
        Dear Isaiah, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards! Jasm, Customer Service Assistant
        Responded October 08, 2018
        Fersal Hotel Neptune Makati
        4.4
        Madjid from Canada
        Solo traveler
        Deluxe Queen
        Stayed 2 nights in September 2018
        "Breakfast Outrage" and "Communicating Rooms" ruined my two-day stay”
        I will start with the "Breakfast Outrage": I ordered the set-breakfast which consists of Canned Sardines + Regular toast (two slices) + two fried eggs with a cup of coffee and BEHOLD it took the hotel restaurant 46 MINUTES to deliver this "feast"; YES I AM SURE that it took 46 long minutes to deliver and, to add salt to injury, "they" did not even bother serving coffee first (you normal brewed coffee). Also, my room communicated with another room with only a flimsy separating door: First night I was lucky and the adjacent room remained empty. Then BEHOLD the 2nd night it was occupied by a person clearly having a cold and sneazing all the time; I heard the sneaze as though s/he was staying next to me. It was just about all night long. All in all the high point of my stay at this hotel was when I checked out with all my belongings HOPEFULLY ONCE AND FOR ALL! (on a positive note: staff seemed helpful and nice and wifi was superb, but the restaurant staff are a total wreck).
        Reviewed September 24, 2018
        Dear Madjid, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards! Jasm, Customer Service Assistant
        Responded October 08, 2018
        Fersal Hotel Neptune Makati
        4.0
        Gregory from Philippines
        Business traveler
        Deluxe Queen
        Stayed 2 nights in September 2018
        Acceptable”
        I stay in Manila very regularly for business but first time at this hotel, staff great but building very old and not up to 3 star rating. Smelt like stale cigeretes , I will never stay there again as there are many hotels close in Makati much cheaper and much nicer.
        Reviewed September 13, 2018
        Dear Gregory, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. Apologies for the inconvenience you may have encountered during your stay. In regards to the cigarette smell in the room, we already called the attention of the concerned department so they will make an action. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards! Jasm, Customer Service Assistant
        Responded October 08, 2018
        Fersal Hotel Neptune Makati
        8.4
        Excellent
        Ervene from Philippines
        Group
        Deluxe Twin
        Stayed 2 nights in September 2018
        Excellent”
        Basic hotel no frills expectd because of the price bed is cozy near century mall a minite walk overall goodbudget hotel
        Reviewed September 11, 2018
        Dear Ervene, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is delighting to know that you found our hotel value for money and convenient. We are looking forward to be of service to you again. Best regards! Jasm, Customer Service Assistant
        Responded October 08, 2018
        Fersal Hotel Neptune Makati
        8.8
        Excellent
        Robert from Canada
        Solo traveler
        Deluxe Queen
        Stayed 1 night in August 2018
        Great stay”
        Stayed here many times and find the staff very friendly and accommodating. They even moved me to another room when the safe wasn't working properly in the room I originally stayed in. Thank you to the staff at Fersal. I'm sure I'll see you again. Robert
        Reviewed August 29, 2018
        Dear Robert, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to know that you found our staffs accommodating and friendly. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards! Jasm, Customer Service Assistant
        Responded October 08, 2018
        Fersal Hotel Neptune Makati
        9.2
        Exceptional
        Ruelyn from Philippines
        Solo traveler
        Deluxe Queen
        Stayed 1 night in August 2018
        Budget friendly within the heart of Makati”
        Affordable and worth the price!
        Reviewed August 28, 2018
        Dear Ruelyn, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear that you found our hotel budget friendly/great value for money. It is delighting to know that in general, you appreciated our services and enjoyed a wonderful stay with us. We are looking forward to be of service to you again. Best regards! Jasm, Customer Service Assistant
        Responded October 08, 2018
        Fersal Hotel Neptune Makati
        9.2
        Exceptional
        Marilu from Philippines
        Solo traveler
        Deluxe Twin
        Stayed 2 nights in May 2018
        I love it!”
        The staff were friendly and accommodating, breakfast was good, and the location was super! It's in front of a mall and very near restaurants and other establishments. There's a nearby 7-eleven for your other needs. This is where we stay everytime we are in Manila!
        Reviewed August 24, 2018
        Dear Marilu, Greetings from Fersal Hotel Makati Bel-Air! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are delighted to hear that you found our breakfast delicious, accommodating staffs and convenient location. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards! Jasm, Customer Service Assistant
        Responded October 08, 2018
        Fersal Hotel Neptune Makati
        8.4
        Excellent
        ALLEN from Philippines
        Solo traveler
        Deluxe Queen
        Stayed 1 night in August 2018
        Good Hotel”
        A good budget hotel in Makati City. Breakfast is mediocre, has room for improvement, convenient location.
        Reviewed August 11, 2018
        Dear Allen, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards! Ivy Manaday Customer Service Assistant
        Responded August 13, 2018
        Fersal Hotel Neptune Makati
        8.0
        Excellent
        Adrian from United Kingdom
        Couple
        Deluxe Queen
        Stayed 1 night in July 2018
        Small rooms for students and transit tavellers”
        You wouldn't want to stay a week here. A good place to stay to find a better facilitated hotel in the same area
        Reviewed August 06, 2018
        Dear Adrian, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded August 06, 2018
        Fersal Hotel Neptune Makati
        6.8
        Good
        Vilma from Philippines
        Family with young children
        Deluxe Twin
        Stayed 1 night in July 2018
        Clean. Ok service. No swimming pool.”
        Booked room on a travel site for 2 double beds for 2 adults 2 children and got a room with 2 single beds. Staff was not helpful in accommodating us with a room upgrade.
        Reviewed August 04, 2018
        Dear Vilma, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded August 06, 2018
        Fersal Hotel Neptune Makati
        8.4
        Excellent
        maciej from United Kingdom
        Solo traveler
        Deluxe Queen
        Stayed 1 night in July 2018
        Very good for the price and location”
        No complaints All good
        Reviewed July 19, 2018
        Dear Maciej, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was grateful to know that you found our hotel value for money and well situated. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded July 23, 2018
        Fersal Hotel Neptune Makati
        8.0
        Excellent
        Van from Australia
        Solo traveler
        Deluxe Queen
        Stayed 2 nights in July 2018
        I shall return”
        Friendly staff, convinient location, reasonable price.
        Reviewed July 12, 2018
        Dear Van, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that overall, you appreciated our services and enjoyed a satisfying stay with us. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded July 13, 2018
        Fersal Hotel Neptune Makati
        8.4
        Excellent
        Melba from Philippines
        Solo traveler
        Deluxe Queen
        Stayed 1 night in June 2018
        Relaxing stay”
        Clean, comfortable room, hot shower was relaxing. Staff were courteous esp the inn cafe staff. Excellent location, near Century city mall.
        Reviewed July 02, 2018
        Dear Melba, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that overall, you appreciated our services and enjoyed a satisfying stay with us. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded July 02, 2018
        Fersal Hotel Neptune Makati
        6.0
        Krishna from United States
        Solo traveler
        Deluxe Queen
        Stayed 1 night in June 2018
        Photographs on website are not real. I check at least 3-4 room. Old hotel run down. ”
        Pros: good location. But so many hotels in this location. Choices are huge..( like best western value for money) Staff are polite. Cons: Old hotel Photographers are deceiving No guarantees you get the room you booked. Rooms are small Smelly and dirty I planned to stay for 5 days. But checkout after one night. Noticed. A lot of Phillipine’s give good ratings for this hote.. this seem to be the norm at Phillipine.. Not sure if past. reviews are biased.
        Reviewed June 11, 2018
        Dear Krishna, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards! Ivy Manaday, Customer Service Assistant
        Responded June 13, 2018
        Fersal Hotel Neptune Makati
        10.0
        Exceptional
        charles from United Kingdom
        Couple
        Deluxe Queen
        Stayed 2 nights in June 2018
        FAB U LISS”
        My first time i been to Fersal.. Great place. Spacious and very clean. Staff were good.. Alwas kept you updated👍
        Reviewed June 07, 2018
        Dear Charles, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded June 08, 2018
        Fersal Hotel Neptune Makati
        10.0
        Exceptional
        Ramon from Australia
        Solo traveler
        Deluxe Queen
        Stayed 1 night in May 2018
        Excellent staff, value for money”
        Staff friendly and helpful. Allowed early check in with no problem. Late checkout for midnight flight at modest rate. Will return. Salamat.
        Reviewed May 26, 2018
        Dear Ramon, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded May 28, 2018
        Fersal Hotel Neptune Makati
        7.6
        Very good
        MA. from Philippines
        Family with young children
        Deluxe Twin
        Stayed 3 nights in May 2018
        Happy Vacation”
        the hotel place is so convinient very near in shopping mall, restaurant and small stores
        Reviewed May 21, 2018
        Dear MA, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was great to know that you found our hotel well situated. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards! Ivy Manaday, FHG-Customer Service Assistant
        Responded May 21, 2018
        Fersal Hotel Neptune Makati
        12345
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