Fersal Hotel Puerto Princesa
Fersal Hotel Puerto Princesa
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"We stayed for two nights, the hotel is clean, staff are frie..."

Pui F.

April 11, 2018

Deluxe (2 Double Beds) - Guestroom Fersal Hotel Puerto Princesa
Deluxe (2 Double Beds) - Guestroom
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Lobby Fersal Hotel Puerto Princesa
Lobby
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Lobby Fersal Hotel Puerto Princesa
Lobby
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Interior view Fersal Hotel Puerto Princesa
Interior view
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Excellent
Location
8.5
See all 26 photos Fersal Hotel Puerto Princesa
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Fersal Hotel Puerto Princesa

Excellent location
Stay in the heart of Palawan - See what's nearby
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Excellent
From 404 reviewsSee what guests said
8.2
Recommended by 94% of guests
  • Airport transfer

  • Heart of the city

  • Air conditioning

  • Fitness center

Room choices
8.3
Excellent
Room comfort & quality
Junior Suite Room
Junior Suite Room
...
  • City view
  • 44 m²/474 ft²
  • 1 king bed
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Executive Suite room
Executive Suite room
...
  • City view
  • 50 m²/538 ft²
  • 1 king bed
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Deluxe (2 Double Beds)
Deluxe (2 Double Beds)
...
  • City view
  • 28 m²/301 ft²
  • 2 double beds
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Deluxe Triple
Deluxe Triple
...
  • City view
  • 29 m²/312 ft²
  • 3 single beds
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Deluxe Quad
Deluxe Quad
...
  • City view
  • 34 m²/366 ft²
  • 4 single beds
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Deluxe (One Big Bed)
Deluxe (One Big Bed)
...
  • City view
  • 28 m²/301 ft²
  • 1 queen bed
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Room Standard
Room Standard
...
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    Room Four Bedrooms
    Room Four Bedrooms
    ...
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      Room Superior
      Room Superior
      ...
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        More about Fersal Hotel Puerto Princesa

        More about Fersal Hotel Puerto Princesa

        "Big clean hotel, comfy simple rooms, nearby the airport."

        Reviewed March 3, 2018

        Ewa from Netherlands

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        Solo traveler

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

        "Staff were helpful and request were easily attended to."

        Vivian F. from Philippines

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        Group
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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (404)Booking.com Reviews (292)
        8.2
        Cleanliness8.5
        Facilities7.7
        Location8.5
        Room comfort and quality8.3
        Service8.3
        Value for money8.4
        Provided by verified guests of Agoda
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        Room type
        Deluxe (2 Double Beds)
        Deluxe (One Big Bed)
        Deluxe Triple
        Deluxe Quad
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        Showing 261 verified guest comments
        12345
        6.4
        Good
        Darwin from Australia
        Group
        Deluxe Triple
        Stayed 5 nights in September 2018
        Just ok to stay”
        Book this hotel and paid way in advance. The only thin with them is front desk don't have communication to each other. We have book tours and upon arrival there was no confirmed booking. Though they made us to get booking in last minute. They don't have contingency plan if Plan A didn't work no Plan B either. Buffet is just ok but some menu are the same all throughout.
        Reviewed September 18, 2018
        7.2
        Very good
        Andrii
        Couple
        Deluxe (One Big Bed)
        Stayed 2 nights in September 2018
        Не оправдал ожидания.”
        Расположение хорошее, несколько минут от аэропорта. Цена приятная. Номера просторные. Ресторан достаточно не плохой, но беслатные завтраки как повезет. То вкусно, то нет. Но есть существенные недостатки: В лифте сильный запах плесени. Поднимались на нём с закрытым носом :) Около окна нашего номера был то ли выход вентиляции с кухни или еще откуда, но почти постоянно стоял жуткий шум, которые не прекращался даже ночью. Полотенца не первой свежести.
        Reviewed September 06, 2018
        7.2
        Very good
        YU from South Korea
        Couple
        Executive Suite room
        Stayed 2 nights in September 2018
        No swimming pool. Location is not good. Clean and friendly staff. ”
        Value hotel. I am regular customer. I like this hotel but location is not good if you do not enjoy sexual nightlife.
        Reviewed September 04, 2018
        8.4
        Excellent
        Charnell from Philippines
        Group
        Deluxe (One Big Bed)
        Stayed 2 nights in August 2018
        Value for money, great location”
        The breakfast buffet only had a few options but considering how much we paid for the room, can’t complain. The locAtion was great..only a few steps to restaurants and other popular restaurants are easily accessible by a tricycle. They have free airport transfer. The room was spacious but they only provided 2 small pillows.
        Reviewed September 03, 2018
        9.2
        Exceptional
        Edmund from United States
        Family with young children
        Deluxe (One Big Bed)
        Stayed 1 night in August 2018
        As good as you are going to do...”
        Probably once "the newest and the best" in Puerto Princesa, it has been overshadowed most recently by the newer and much more costly Ivywall Best Western, just down the street. But why pay twice as much for newer but not necessarily better. AND they really try here!
        Reviewed August 14, 2018
        Dear Edmund, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded August 16, 2018
        Fersal Hotel Puerto Princesa
        10.0
        Exceptional
        Raychel from Philippines
        Group
        Deluxe Triple
        Stayed 1 night in February 2018
        Good value hotel”
        Near airport, good amenities, affordable price.
        Reviewed July 27, 2018
        Dear Raychel, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that overall, you appreciated our services and enjoyed a satisfying stay with us. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded July 30, 2018
        Fersal Hotel Puerto Princesa
        8.0
        Excellent
        JENNIFER from Philippines
        Business traveler
        Deluxe (One Big Bed)
        Stayed 3 nights in July 2018
        Very good”
        Good location, nice food & friendly staff
        Reviewed July 25, 2018
        Dear Jennifer, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that overall, you appreciated our services and enjoyed a satisfying stay with us. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded July 25, 2018
        Fersal Hotel Puerto Princesa
        7.2
        Very good
        WUI from Malaysia
        Group
        Deluxe Triple
        Stayed 1 night in June 2018
        Good Value !”
        We stayed here twice, once upon arrival in PPC and the second time when we returned from El Nido. The first night stay was very good 9.5 score! Unfortunately the second time stay was not as good because the counter staff who checked us in asked for a cash deposit (i forgot how much) despite we booked through Agoda and PAID fully for the room. They did not ask for this during our first check-in! We requested for clean and quiet room which she noted. But the room given to us was NOT quiet at all!!! It was terribly noisy bcos it was on the 4th Floor(room 403) and was close to some kind of water storage and pumping mechanism which produced VERY ANNOYING noises non-stop. We complained and she promised to check anc revert to me but didn't! Then after 3 hours of waiting we could.t bear anymore so we asked for transfer to another room. this time Room 203, this time is was less noisy though we could still hear the noise form a distance. They should take customer's request seriously!!!
        Reviewed June 24, 2018
        Dear Wui, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded June 25, 2018
        Fersal Hotel Puerto Princesa
        10.0
        Exceptional
        Katie from United States
        Family with young children
        Deluxe (2 Double Beds)
        Stayed 4 nights in June 2018
        Great option”
        We enjoyed our 4 night stay here. A collection of "important" guests and conferences were going on here during our stay, including the Dept. of the Interior and Local Government... which I took as confirmation that we chose a good spot. Conveniently located by the airport, but we never heard even one plane during our stay. Decent breakfast. No complaints.
        Reviewed June 18, 2018
        Dear Katie, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded June 19, 2018
        Fersal Hotel Puerto Princesa
        9.2
        Exceptional
        Chau from Vietnam
        Group
        Deluxe Quad
        Stayed 1 night in June 2018
        Value for money”
        Nice hotel, friendly staffs, free shuttle bus to airport but breakfast should be improved. Will be back again
        Reviewed June 17, 2018
        Dear Chau, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear that you found our hotel great value for money. It is delighting to know that in general, you appreciated our services and enjoyed a wonderful stay with us. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded June 18, 2018
        Fersal Hotel Puerto Princesa
        9.6
        Exceptional
        Maya from Philippines
        Family with young children
        Deluxe (2 Double Beds)
        Stayed 1 night in June 2018
        Almost perfect”
        The room & the food were good, the kuya who picked us up from the airport & back the next day was very helpful & did more beyond his job. He was the one who brought our luggages up in our room & even helped us contact Astoria Palawan’s airport transfer. He is a gem to Fersal unlike the ladies in the front desk who are not as accommodating as they should be. They always have a poker face even when dealing with customers, but the most annoying part is how they make faces and roll their eyes after talking to a customer, didn’t even bothered to turn back before doing such face!
        Reviewed June 16, 2018
        Dear Maya, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded June 18, 2018
        Fersal Hotel Puerto Princesa
        7.6
        Very good
        WUI from Malaysia
        Group
        Deluxe Triple
        Stayed 1 night in June 2018
        Very comfortable stay”
        The check-in was smooth! Everything is good! The breakfast was very good and delicious! the only shortcoming we experienced was that there was no assistance when arrived at the entrance, we had to carry all our luggage up the staircases and pushed open the door ourselves. the room is very good and the bed is very comfortable. There's a water dispenser in the hallway but it was taken away the next morning.
        Reviewed June 13, 2018
        Dear Wui, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded June 14, 2018
        Fersal Hotel Puerto Princesa
        7.6
        Very good
        NATIVIDAD from Philippines
        Group
        Deluxe (2 Double Beds)
        Stayed 2 nights in May 2018
        Value for money hotel.”
        Good hotel with buffet breakfast but the internet is slow and did not reached our room..
        Reviewed June 03, 2018
        Dear Natividad, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear that you found our hotel budget friendly/great value for money. It is delighting to know that in general, you appreciated our services and enjoyed a wonderful stay with us. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded June 04, 2018
        Fersal Hotel Puerto Princesa
        8.0
        Excellent
        Marlon from Philippines
        Business traveler
        Deluxe (One Big Bed)
        Stayed 5 nights in May 2018
        Clients' Room Reservation requirement”
        Hotel must follow strictly clients' room requirements.
        Reviewed May 30, 2018
        Dear Marlon, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded May 30, 2018
        Fersal Hotel Puerto Princesa
        5.6
        Jason from Australia
        Couple
        Deluxe (One Big Bed)
        Stayed 3 nights in October 2017
        Above average”
        Transfers pickup from the airport didn't happen.
        Reviewed May 29, 2018
        Dear Jason, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. Apologies for the inconvenience you may have encountered during your stay. We hope you still consider us again in the future. Best regards! Ivy Manaday, Customer Service Assistant
        Responded May 29, 2018
        Fersal Hotel Puerto Princesa
        9.2
        Exceptional
        Kirby from Philippines
        Couple
        Deluxe (One Big Bed)
        Stayed 1 night in May 2018
        Good value for a night's stay.”
        Great experience overall as we had a night's stay at the hotel. Check in was a breeze. Breakfast was good value but don't expect it to be extraordinary. Love the free airport transfer.
        Reviewed May 26, 2018
        Dear Kirby, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that overall, you appreciated our services and enjoyed a satisfying stay with us. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded May 28, 2018
        Fersal Hotel Puerto Princesa
        6.8
        Good
        JODELLE from Philippines
        Family with young children
        Deluxe (2 Double Beds)
        Stayed 1 night in May 2018
        good location, accessible ”
        pros: accessible to food hubs, airport, transport, clean cons: no soundproof to rooms, limited food choices on buffet breakfast, not well maintained flooring on room 404.
        Reviewed May 26, 2018
        Dear Jodelle, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was great to know that you found our hotel well situated. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded May 26, 2018
        Fersal Hotel Puerto Princesa
        8.8
        Excellent
        Luzonica from Philippines
        Family with teens
        Deluxe Triple
        Stayed 2 nights in May 2018
        Excellent”
        Big clean room and mattress; very accommodating staff.
        Reviewed May 25, 2018
        Dear Luzonica, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to know that you found our staffs accommodating and nice. It was our pleasure to serve you. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards! Ivy Manaday, Customer Service Assistant
        Responded May 26, 2018
        Fersal Hotel Puerto Princesa
        4.0
        Mark from United Kingdom
        Couple
        Deluxe (2 Double Beds)
        Stayed 2 nights in May 2018
        Shit ”
        Poor poor service in middle of no where
        Reviewed May 21, 2018
        Dear Mark, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is with regrets to hear that your stay at the hotel fell short of your expectations. We hope you still consider us again in the future. Best regards! Ivy Manaday, FHG-Customer Service Assistant
        Responded May 21, 2018
        Fersal Hotel Puerto Princesa
        7.2
        Very good
        Jameson from Philippines
        Business traveler
        Deluxe (One Big Bed)
        Stayed 1 night in April 2018
        Decent Stay with some items to note”
        I stayed somewhere in the 2nd floor (forgot the room #). If you want faster wifi, then request to stay closer to the ground floor, it is where you can locate the wifi router. Limited WIFI and Cellular signal inside the room. Rooms are not noise proof. You can hear other people's conversation and they can hear you from your room. Breakfast is okay for the price I paid. Relatively clean. Bed and Pillows are soft, bathroom and toiletries are decent for the price. If you're staying for a night or two, I recommend for you to stay here instead. That is, if you are not fond of "bed and breakfast" hotels. I don't recommend this for long vacations.
        Reviewed May 14, 2018
        Dear Jameson, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is delighting to know that in general, you appreciated our services and enjoyed a wonderful stay with us. As for the wifi, we will course it to our IT Department to make a test as to the source of slow or no connection. We are looking forward to be of service to you again. Best regards! Ivy Manaday, FHG-Customer Service Assistant
        Responded May 21, 2018
        Fersal Hotel Puerto Princesa
        12345
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