Tämä majapaikka on kysytty!
Viimeksi varattu 9 tuntia sitten
40 m julkiselle liikenteelle.
Sijaitsee kohteen Lontoo sydämessä
ilmainen WiFi joka huoneessa
Viimeksi varattu 9 tuntia sitten
|Lähin lentokenttä||London City Airport (LCY)|
|Etäisyys lentokentälle||14,4 km|
The Cumberland – A Marble Arch Hotel sijaitsee alueella Hyde Park kohteessa Lontoo, ja on suosittu matkailijoiden keskuudessa. Täältä käsin vieraat pääsevät helposti näkemään mitä vilkkaan kaupungin eri puolilla on tarjottavana. Hyvin hoidettu ympäristö ja nähtävyyksien Still Water Horse Head Statue, Marble kaari, Tyburn Tree läheisyys antavat tälle hotellille ainutlaatuista charmia.
The Cumberland – A Marble Arch Hotel tarjoaa hotellin asiakkaille erilaisia mukavuuksia ja laajan palveluvalikoiman ja on sitoutunut varmistamaan, että vierailusi on mahdollisimman onnistunut. Tämä hotelli tarjoaa lukuisia palveluita tyydyttääkseen jopa kaikkein vaativimman vieraan.
Vieraat voivat valita 1019 huoneesta, jotka kaikki tihkuvat täydellisen rauhan ja harmonian tunnelmaa. Hotellin vapaa-ajan aktiviteettien valikoima takaa paljon tekemistä loman aikana. Kohteessa Lontoo fiksu valinta matkailijoille on The Cumberland – A Marble Arch Hotel, joka tarjoaa rennon ja huolettoman loman joka kerta.
Lapset ja lisävuoteet
Lisävuoteiden saatavuus riippuu valitsemastasi huoneesta; tarkista kunkin huoneen kohdalta huonekoko lisätietoa saadaksesi.
Vieraiden vähimmäisikä on 0 vuotta.
Lapset 0–2 vuotta [sisältyy]
Lisävuoteesta peritään lisämaksu.
3 vuotta täyttäneet vieraat katsotaan aikuisiksi
Lisävuodetta käytettävä. Lisämaksu peritään.
Näytä arviot, joissa mainitaan...
Viihtyisä ja hieno hotelli, hienot huoneet ja lois”
Viihdyin hotellissa hyvin. Palvelu oli erinomaista, hienoa oli myös se että kun perjantaina jonotti vastaanottotiskille niin asiakkaille tuotiin mehua jonoon. Huone oli siisti ja juuri sopivan kokoinen yksin matkustavalle. Kaikki tarvittavat mukavuudet löytyivät. Äänet kuuluivat kyllä huoneeseen käytävästä ja naapurihuoneesta, mutta se ei niin paljon haitannut. Suosittelen hotellia mielellään myös muille Lontooseen matkustaville.
Miellyttävä ja erittäin hyvä palvelu”
Pidimme todella Cumberland -hotellista. Sen sijainti oli loistava ja se oli helppo löytää. Ei tämän parempaa ole shoppailu- tai nähtävyyslomaa varten! Käytin paljon aikaa etsiessäni sopivaa hotellia internetistä, ja päädyin Cumberlandiin. Päätös kannatti.
A hotel in an exceptional location”
Strongly recommend this hotel to tourists. The location is very good and there is a long shopping street which consist many tube stations. It is really convenient that a lot of restaurants , concenience store and shops around.
Dear Yi, Thank you for your lovely kind feedback. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We do hope we will have the pleasure of your company again and soon. Kind regards, The Cumberland Team
Pre Honey-Moon Holiday”
I must say that the hotel service staff were excellent and Wendy t beyond our expectations. The front desk and reception manned by Milda & Niksan were both friendly and thoughtful. Knowing that my partner and I landed early at 6am in London, they expedited our check-in and gave us a Fantasic Room, upon knowing that it’s our pre-Honey Moon Holiday. In the end we didn’t have to wait till 3pm for check-in, which would have been dreadful and awfully tired for us. I must commend them on their thoughtfulness also in giving us a quiet room as I am a light sleeper. In addition, the Cumberland has an ideal location, right next to the Marble Arch Tube station and lots of shops near by. I would highly recommend the Cumberland and it’s staff for thief excellence. Keep up the good work!
Dear Ivan, Thank you for choosing to stay with us and for taking the time to post your feedback. We are glad to have met your expectations and that you had a pleasant time with us! It was our pleasure accommodating you, and we hope you will make The Cumberland Hotel your home away from home whenever your travels bring you to our city. Kind regards, The Cumberland Team
Loved the location”
Have stayed here the 3rd time, kind of expensive for the size of the room. But was lucky to be upgraded to the new building in the executive wing, its a separate building from the main reception area. Was very pleased with the executive rooms, very spacious & as it a building for all executive rooms only, it is not as busy as the main building. Overall, very pleased with the hotel & it's location, will return again. Thanks
Dear Mary, Thank you for your online feedback. We appreciate the kind remarks and are glad you enjoyed our hotel. We understand the importance of details that make up a great experience and are happy knowing our accommodations, excellent staff, and great location made your visit perfect. We look forward to seeing you again in the near future! Kind regards, The Cumberland Team
every thing was very good
Dear Ahmed, Thank you very much for your charming description of our hotel. We are pleased you had an enjoyable experience. Once again thank you for sharing your experience, and we would be delighted to welcome you back on your next visit to the city. Our kind regards, The Cumberland Team
Newly renovated room and always my favourite hotel in London. very near to tube station and oxford street.
Dear Putra, Thank you for your online feedback. Your comments have been shared with the team here at the hotel which is a great motivation to us all as we strive to provide the highest standards of customer service to all of our guests. We would also like to thank you for your continued loyalty to the Cumberland hotel and it is always a pleasure to welcome you back to your home away from home. We look forward to seeing you again on your next visit and please feel free to contact us should you require any assistance in the meantime. Kind regards, The Cumberland Team
Its gone massively downhill over the years”
I found used condoms and hair in the bed. carpets dirty. Heating didn't work and although its a non-smoking hotel it peaked of cigarette smoke in the rooms. Checkin took forever and the staff barely speak english and are overwhelmed.
Dear Hasan, W appreciate your feedback following your recent stay. Your comments have been shared with applicable department. We are taking action steps to address the concerns you kindly mentioned. Our focus is our guests and our priority is to improve our guests stay. We look forward to welcoming you again and Hosting You Brilliantly. Kind regards, The Cumberland Team
Housekeeping did not clean my room”
We left our room in the morning and put a ‘make up room’ sign in front. When we came back around 7pm, room still not cleaned!! Housekeeping didnt pick up phone despite several attempts. Suddenly the housekeepers came and wanted to clean the room (at 7.30pm), we told them to come back within 30 minutes, so we can take quick shower and went out for dinner. Upon return from dinner (around 9pm), room still not cleaned!! Managed to call the reception (housekeeping phone still no one answer). Explained by Reception that if we dont ask for room to be cleaned, they will only clean every other day. Told Reception that I had the ‘please make up room’ sign hanging the whole day and yet room was not cleaned. Shower water very small, very disappointing. Air-conditioning control didnt work. At midnight suddenly the aircon turned on and we had to turn it off because the temp controller was broken. Hotel has good locations but facilities were very disappointing. Not worth the money
Dear Agustin, Thank you for your online feedback following your recent stay. As we pride ourselves on delivering a memorable experience, it would seem that we have fallen short of our goal during your recent stay. We would like to sincerely apologise for the issues you encountered and please let me assure you we take matters like this very seriously. We are currently investigating further to ensure the necessary guidelines are in place to prevent such incidents re-occurring in the future. We understand that all the problems you experienced dampened your time with us, and all feedback (even the negative) does help us find focus areas to improve our service and standards, and we appreciate you taking the time to bring your concerns to our attention. We hope we will get the opportunity to welcome you back and show you our usual high standards. Kind regards, The Cumberland Team
Smack on Oxford Street!”
My only hotel to stay in London for the last 10 years! Just 2 minutes' walk away to the famous Oxford Street shopping and Marble Arch tube. Everything and everywhere is easily accessible from this location. Next year they will be re-branded as The Hard Rock Hotel London. Staff are excellent too, especially the ever so helpful and efficient concierge staff!
Business trip to LOndon last week”
Strategic location, clean hotel but I need to change my room due to dysfunction bath facility. Good food for breakfast but its the same menu everyday without any changes. Should allocate one for Halal food section. Overall its nice but if you have a smoking room, it would be better.
Dear Shafrizal, Thank you very much for having taken some of your precious time to share this fabulous review on Agoda following your recent stay with us. Indeed our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We have a large variety choice of breakfast however; if you need to have something special you can always speak to our associates and they will be delighted to help. We do hope we will have the pleasure of your company again and soon. Kind regards, The Cumberland Team
Perfect location , big room”
The location is Perfect , near to everywhere. The room is big for London kinda room. The staff are so helpful. But the neighborhood is pretty scary around night time, a lot of beggars . Even at one night around 10pm when we just got off from the taxi there was a beggar yelled at us “give give” , insisted that we had to give him a money. That’s pretty scary !
Dear Okky, Thank you for taking the time to share your feedback with us. London is truly a remarkable city, and I could not agree with you more that the location of the hotel is in a perfect setting to explore all what the city has to offer. We are delighted to read your positive and constructive feedback regarding your stay here. Your comments have been re-laid to the team and have provided encouragement and inspiration. We hope to have the opportunity of welcoming you back soon to our hotel. If I can be of any assistance in the meantime please do contact me directly. With kind regards, The Cumberland Team
Excellent for everything ”
Pros : location is near from everywhere , shops, tour bus pick up point, even underground is Just 1min walk away. The room is quite big for London kinda hotel. The staff are so helpful and nice. We even can keep our luggage for a couple days while we went to other city and no problems at all when we came back for the next check in, that’s definitely a convenient thing for us. Cons: not so many restaurants around, only McDonald’s across the street. The air con in the room is a bit noisy, but we get used to it eventually
Expensive hotel for such a small room. Ordered room service-bad food. Only good thing is the location. Near to Bond St
Dear Chye, Thank you for your online feedback. We are so sorry that you did not like the bedroom allocated to you on this occasion. Due to the building being a Grade Two listed building and not a purpose built hotel we have several bedrooms and bathrooms of differing, unique shape and size. On your next stay with us please let our Reception team know if you are unhappy with your room and we will do our utmost to re-allocate you to a different bedroom to ensure that you are comfortable. We would like to sincerely apologise for the issues you encountered with our room service food and please let us assure you we take matters like this very seriously. We are currently investigating further to ensure the necessary guidelines are in place to prevent such incidents re-occurring in the future. We hope we will get the opportunity to welcome you back and show you our usual high standards. Please contact me directly if you would like to discuss further. Best Wishes, The Cumberland Team
Hotel at good location but lifts services should be improved. ”
Good location but bad experience on non-working lifts. Only one lift was working during 2 days (out of our 4 nights stay). We stayed at 8th floor and walked down the stairs as lift to 8th floor wasn't accessible as well. To make it worse, staircase from top floors end on 1st and could not find any direct assess to the Lobby. On peak times, too many people queued for a working lift. Many other guests seemed restless and annoyed. It was stressful just thinking about using the minimal working lifts.
The room I booked online was a family room, the hotel staff said it was a mistake made by the booking agent. Lucky I have taken photos of the room shown on the booking page, so the hotel staff eventually gave me a bigger room without paying extra money for that.
Dear Justine, We appreciate you sharing your feedback with us and giving our team the opportunity to correct these issues. Your feedback is very valuable to our organizations ability to grow and enhance our service. We will share your words with our team as we strive to be Best In Class. Kind regards, the Cumberland Team
Clean and Central”
The property was very clean, the staff were very efficient and the location was very close to the metro. Would stay here again.
Dear Anil, Thank you very much for having taken some of your precious time to share this wonderful feedback following your most recent stay with us. We are delighted to see that your expectations were exceeded yet again on all fronts, and hope to have the pleasure of welcoming you back here for many more years to come. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal. We too can not wait to welcoming you back soon. Kind regards, The Cumberland Team
Stayed int his hotel several times, mainly for business, this time with my 13yr old son as a stop over before flying to Jamaica the following morning. Travelled down from Edinburgh by train, then the tube to Marble Arch. Location is great, 2 minutes walk to Hyde Park and 2 minutes to Oxford Street. Probably stayed at this hotel 5 or 6 times over the last 5 years, definitely one of my favourite hotels in central London.
Dear Douglas, Thank you for your online feedback. Your comments have been shared with the team here at the hotel which is a great motivation to us all as we strive to provide the highest standards of customer service to all of our guests. We would also like to thank you for your continued loyalty to the Cumberland hotel and it is always a pleasure to welcome you back to your home away from home. We look forward to seeing you again on your next visit and please feel free to contact us should you require any assistance in the meantime. Kind regards, The Cumberland Team
Location and location”
The hotel is at Hyde park. The rooms though small have all the amenities. Iron shelf operation though is little difficult. Breakfast spread is good but same menu everyday. Huge hotel but highly efficient. Would stay again.
Dear Balasubramanyam, Thank you for your online feedback following your recent stay at The Cumberland Hotel. London is truly a remarkable city, and we could not agree with you more that the location of the hotel is in a perfect setting to explore all what the city has to offer. We are delighted to read your positive and constructive feedback regarding your stay here. Your comments have been re-laid to the team and have provided encouragement and inspiration. We hope to have the opportunity of welcoming you back soon to our hotel. With kind regards, The Cumberland Team
Excellent hotel in excellent location ”
It was a great stay at The Cumberland Hotel, Marble Arch; its location is really fantastic, the staff were very good ; the beauty of the hotel is that it is on the begging of The Oxford street very near to the Edgward road which are the most popular roads in London; I will stay in the Cumberland hotel again and again; and I do encourage people visiting London to stay in this hotel.
Dear Khalid, Thank you for your online feedback. You have beautifully described our property and most of what we have to offer to all of our guests. We truly thank you for your great recommendation to potential customers about our product and service. We can't wait to have you back to your home away from hoe. Kind regards, The Cumberland Team
Great Cumberland Place