Need Serious Attention from Management”

I have stayed here on a number of occasions but my last visit in July 2019 is really disappointing. Upon check -in i found a few strands of hair on the sofa. Sofa is stained as well. There was a used towel hanging behind the shower door, obviously the cleaner did not clean/tidy the room thoroughly. There was only 1 channel on the TV that is available. There was a writing desk in the room but no chair provided. i had to bend on my knee or sit on the stained sofa armrest to do my work. Light at the doorway was not working. Carpet on 1st floor walkway and elevator are worn out. The management have to look seriously into the upkeeping of the hotel if they are serious and intend to keep the hotel alive. I will not stay here again until they improve the situation.

AWESOME”

Value for money with a spacious and clean room. Breakfast OK

overall a 6/10 rating. ”

Good location, beautiful surroundings, so natural with iguanas swimming in the lake. Very spacious rooms. Place not maintained well, looks rundown. Floors dirty and bathrooms not that clean. Poor wifi. Agoda overcharged us.

Keskitasoa parempi”

Front line was friendly and able to assist u but the rooms are bad...there's ants and stain on the bed the wall also dirty the door difficult to open..really need to improve on housekeeping and maintaince...

LOCATION IS VERY FANTASTIC!”

I give u 4 stars hotel... everything is ok, spacious room, comfortable bed and clean romm too... But maybe we arrived during school holidays, so there were many guests checked in, and lacked of staffs, so that we didnt received the towels inside our room and had to wait until 8pm to get the towel... Hope u can upgrade the room service too... Tq

hotel riview”

staff- they are friendly and 5 star for them room - Excellent. large. but have some problem with aircond, need maintenance on the wall paint in room also. wifi- so slow when so many people use it food stall - far, i need to take some grab to eat outside room outside view - suggest u book for lake view because its really nice. if you take sea view you only can watch a building in front of hotel not a sea view.

Not as expected. Disappointed. ”

They should be more extra maintain their hotel, place. We met so many cockroaches in the rooms, on the corridor floor which is its come out from the guest room. Even the light in the room & toilet was not enough brightness. Can smell cockroaches everywhere.. luckily i’d bring my own Fumakilla Spray that I can use & pick all of it easily! Hahaha! It was my worst staycation. But only the breakfast food was nice & delicious..

Spacious Family Rooms”

I booked 2 family rooms for hari raya. They were spacious! Even the hallways are huge. I love my stay here because of this fact. The breakfast buffet was satisfying too. I liked the location too, it was very close to the Masjid Terapung, Taman Awam Kuala Ibai & Terengganu Equestrian Resort. The hotel has the sea view & you can even see Pulau Kapas from the higher floors. Overall, my family and I enjoyed our stay there so much :-)

Facility Getting Better”

This hotel is good for those who looking for quiet place, and big size room. But for those who want to have easy access for food, entertainment, this is not for you. The room is huge, the bathroom was cleaned, but outside the room seems not well maintained. The location is quite isolated from the interesting places. But overall the stay was ok

HUGE N COMFORT FAMILY ROOM”

The room with 2 queen beds... very huge! My kids can PLAY FOOTBALL!!!! The hotel very near to MASJID TERAPUNG and few minutes drive to city centre. BUT the aircond sounds very loud altho we only set it at low. Overall.... it's GOOD enough for our short stay!!

One nite stay”

One nite stay. But with spacious room and many aminities offered. But i got smelly bed or mattress. Large bathroom. Close distance with club swimming pool and horse riding. If u get upper level room, u have fscing the sea

LOVE IT ”

Spacious room., tak pernah dpt bilik besar mcm tu utk deluxe double dgn harga mampu milik. bersih, staff mesra, variety foods. Definitely will come again. Cuma lift rosak masa peak season is not acceptable. Overall ok.

A very kind heart staff there. ”

The staff help us to bring our luggage straight into our room because on that day their lift had a problem. But the contras is in the middle of night, aircond was not function akd its too hot. Plus thier water heater was not function well. Overall was so good

A most pleasant surprise”

It was our first stay in this hotel. Hotel was well kept, and staff were most courteous and helpful. As a Malaysian, I reminded myself that it would be nice to travel more within Malaysia and get to know other hotels. We both love horses, and the presence of an Equestrian Lodge nearby was most delightful.

Spacious hotel room with affordable price”

Spacious hotel room with affordable price. The room quite spacious and modern. Not many hotel nowadays have room like that. Breakfast was ok. The hotel corridor a little bit gloomy. Should add more lighting for security reason. Overall ok. 4 out of 5 stars given.

Pleasant stay with few hiccups that are manageable”

-Fast check-in & check-out process -Clogged plumbing in shower and sink -Water pressure was good and hot water flows smoothly when showering -Air-conditioning was bit unstable. Felt like no cool air circulating during night time. Had to reset the setting more than once to make sure the room is cool -Breakfast was delicious and got many options (Malaysian, western) -Complimentary mineral water bottles were mini sized. Perhaps could upgrade to normal size

Good and Acceptable”

Hotel location nearby with beach and recreational area. Not too far from city but if you didn't have own transport, you need to call Grab or pick up a taxi. Hard to find restaurant or cafe around hotel location. Parking space quit big and many. Room very large and under my expectation. Guest lift to upper floor just one functional when I stayed here and the other one I dont know what happened + the lift very slow. Overall is good!

Worth the money”

Really worth my money. It is very spacious and quite nice. However during my stay the elevator are not working and the bathroom smells a little

Keskitasoa parempi”

Stay was ok but the rooms are not ok the door difficult to open there's ants on the bedsheet and the table top must improve on housekeeping and the environment also.

Superb Condition”

The location was fantastic. Far from the busy road and surround with the lake and sea. It was very peaceful. Big room and all was clean and fine. just 10 minutes to the town. Secure parking. Surely my first choice at Kuala Terengganu.