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Fiesta Americana Condesa Cancun All Inclusive

"The staff goes out of their way to make you vacation a memorable one."

Greg - January 28, 2020
Premium Master Suite - Bed Fiesta Americana Condesa Cancun All Inclusive
Lobby Fiesta Americana Condesa Cancun All Inclusive
Lobby Fiesta Americana Condesa Cancun All Inclusive
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2020

Fiesta Americana Condesa Cancun All Inclusive

Boulevard Kukulcan Km 16.5 Zona Hotelera, Hotel Zone, Cancun, Mexico, 77500 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Mayan Museum of Cancun
Within 880 m of property
See map
Popular landmarks
Mayan Museum of Cancun 880 m
El Rey Archaeological Zone 2.4 km
Playa Delfines 2.4 km
Avenida Kukulkan 2.5 km
Interactive Aquarium 3.3 km
La Isla Shopping Village 3.4 km
Torre Escenica 7.0 km
Wet'n Wild Cancun 7.6 km
Mercado 28 Market 10.8 km
Xoximilco Cancun by Xcaret 13.0 km
Nearby landmarks
San Miguelito Beach 480 m
Mayan Museum of Cancun 880 m
Parque Maya Tours 900 m
Playa Ballenas 1.1 km
Museo Maya De Cancun 1.1 km
International Medical Center 1.2 km
Backstage Theatre 2.2 km
El Rey Ruins (Zona Arqueologica El Rey) 2.3 km
El Rey Archaeological Zone 2.4 km
Luxury Avenue 2.4 km

9.3

Exceptional

Location rating score

Exceptional location
ParkingFREE
Attention

This property is in high demand!

7 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
  • Private beach

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Steamroom

Your dates are popular among travelersUsers are booking a place in Cancun every 8 minutes on Agoda.com
Value for money9.1
Location rating9.1
Nearest airportCancún International Airport (CUN)
Distance to airport11.2 km

Rooms available at Fiesta Americana Condesa Cancun All Inclusive

King Premium Ocean View
...
  • Room size: 36 m²/388 ft²
  • Partial ocean view
  • 1 king bed
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Premium Master Suite
...
  • Room size: 78 m²/840 ft²
  • Ocean view
  • 1 king bed
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Premium Garden View King Room
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 1 king bed
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Premium Ocean View
...
  • Room size: 36 m²/388 ft²
  • Partial ocean view
  • 2 double beds
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Premium Garden View
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 double beds
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King Premium Ocean Front
...
  • Room size: 36 m²/388 ft²
  • Ocean view
  • 1 king bed
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Premium Ocean Front
...
  • Room size: 36 m²/388 ft²
  • Ocean view
  • 2 double beds
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1 King Lagoon View
...
  • Room size: 36 m²/388 ft²
  • Lagoon view
  • 1 king bed
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2 Doubles Lagoon View
...
  • Room size: 36 m²/388 ft²
  • Lagoon view
  • 2 double beds
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Honeymoon Suite
...
  • Room size: 60 m²/646 ft²
  • Balcony/terrace
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Fiesta Americana Condesa Cancun All Inclusive?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Fiesta Americana Condesa Cancun All Inclusive?

A stay at Fiesta Americana Condesa Cancun All Inclusive also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Fiesta Americana Condesa Cancun All Inclusive has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Cancun with private transportation, the resort can arrange car rental for you.

Is breakfast offered at Fiesta Americana Condesa Cancun All Inclusive?

Start your mornings right, with the continental and buffet breakfast options offered at Fiesta Americana Condesa Cancun All Inclusive.

What are my dining options at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive features 4 on-site restaurants for your dining convenience.

What is the smoking policy at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Fiesta Americana Condesa Cancun All Inclusive?

Restaurants including Enso, Tempo by Martin Berasategui and Restaurante Careyes are popular in Fiesta Americana Condesa Cancun All Inclusive’s neighborhood which is known as Hotel Zone.

What popular shopping places are close to Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive is located in Hotel Zone area which features shopping places such as La Isla Shopping Village, Flea Market Coral Negro and Luxury Avenue Cancun.

What are popular attractions near Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive’s location in the Hotel Zone neighborhood makes it close to famous attractions including Avenida Kukulkan, Mayan Museum of Cancun and Interactive Aquarium.

What popular beaches are close to Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive’s Hotel Zone neighborhood also includes Playa Delfines, Playa Tortugas and Mandala Beach.

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Explore the neighborhood

What people love about Fiesta Americana Condesa Cancun All Inclusive

  • 8.8

    Excellent
    Staff 

    "The staff spoke excellent English , and was very fun!"

    heidi

    |

    July 8, 2018

  • 9.2

    Exceptional

    "Everyone was really nice and the hotel was very nice!"

    Sandra

    |

    September 18, 2018

  • 10.0

    Exceptional

    "There were a lot of dessert options available."

    Tooba

    |

    March 4, 2020

Property ranking|Compared to 1,032 Cancun properties
See all rankings
Value for money score
9/10
Location score
9.3/10
Cleanliness score
9.3/10
Service score
9/10
Better than
99
%
of Cancun properties
Better than
99
%
of Cancun properties
Better than
99
%
of Cancun properties
Better than
98
%
of Cancun properties
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Overall rating:

9.1

Exceptional
113 reviews
Cleanliness
9.3
Facilities
8.9
Location
9.3
Read all reviews >
What travelers say they love:
We have praise for AGODA and thank them for our booking.
Daniel from United States
Group
More about Fiesta Americana Condesa Cancun All Inclusive

More about Fiesta Americana Condesa Cancun All Inclusive

Located in Cancun's hotel zone, next to one of the city's most beautiful beaches, this property offers enjoyable facilities and luxurious spa services with great views of Nichupte Lagoon. The family-friendly resort of Fiesta Americana Condesa Cancun consists of 3 main buildings, each sheltered by a palapa. Go swimming in the outdoor pool or spend the day at the beach. The hotel offers several eating options, including Argentinian dishes in San Telmo, Trattoria and Pizzeria offering typical Italian classics, Sushi Corner, Cantina offering the Mexican flavour, The Grill to enjoy your meals while also enjoying the outdoor view, a children's option at the Pirate Ship and for the adults La Cevichería, where they can snack and sip a refreshing beverage while watching their kids play. The Deli & Gift Shop is a relaxing corner where guests can enjoy a cup of coffee, a pastry and a good book. The Fiesta Americana's Miiluma Spa offers massage and beauty treatments. There is also a modern gym, and yoga classes are offered.

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Most talked about facilities

Food & Dining

4 mentions

Housekeeping

2 mentions

Beach

1 mention

What they offer

9.6

Exceptional

"The unlimited food and drinks itself was a great seller."

Kevin

|

March 16, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Buffet

Restaurants on site

Kambu
Cuisine:International
Menu:Buffet
El Mexicano
Cuisine:Mexican
Menu:Buffet
Trattoria
Cuisine:Italian
Menu:Buffet
Kalmia
Cuisine:International
Menu:A-la-carte
Rosato
Cuisine:Italian
Menu:Buffet
Pizzeria
Cuisine:Pizza
Menu:Buffet
The Grill
Cuisine:American
Menu:Buffet
San Telmo
Cuisine:Argentinian
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Fiesta Americana Condesa Cancun All Inclusive from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.3
Facilities8.9
Location9.3
Service9.0
Value for money9.1
High score for Cancun
Rating
9+ Exceptional (38)
8-9 Excellent (3)
7-8 Very Good (5)
6-7 Good (3)
<6 Below Expectation (5)
Time of the year
Mar - May (9)
Jun - Aug (13)
Sep - Nov (16)
Dec - Feb (16)
Don't miss out!Users are booking a place in Cancun every 8 minutes on Agoda.com
All guests (113)
All room types
All languages

Show reviews that mention 

Showing 54 verified guest comments
123
9.2
Exceptional
Andros from United States
Couple
Premium Garden View King Room
Stayed 2 nights in May 2018

Great staff”

We had a great experience during our stay at Fiesta Americana Condesa. The staff was very attentive to our needs, felt great feeling catered to...

Reviewed May 07, 2018

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Allow me to thank you for sharing your views on your recent stay at Fiesta Americana Condesa Cancun. It will be our pleasure to have you back soon. Sincerely Pilar Tapia General Manager

Responded September 13, 2018
Fiesta Americana Condesa Cancun All Inclusive
9.6
Exceptional
Kevin from United States
Couple
Premium Garden View King Room
Stayed 6 nights in March 2020

Very nice Resort”

More than enough restaurants with a wide variety of foods, daily shows and activities, are just a few of the things that stand out in this all inclusive resort. This was the first time my wife and I stayed at an all inclusive resort together. The unlimited food and drinks itself was a great seller. The one complaint I do have is the birds in one of the buffet restaurants. The birds swooped down on the buffet section of the restaurant from time to time to grab a bite. I did not touch the buffet after seeing that. They have to find a way to keep the birds out. It's hard because the restaurant is a pretty open area type of restaurant but they have to find a way. The room was nice but we had a problem with the heat. There is none. If the room gets too cold, just turn the air off. No heat needed really, but we had an issue with it on our first day there. After we turned it completely off for a while and then set it to auto cool, we were fine.

Reviewed March 16, 2020

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10.0
Exceptional
Tooba from United States
Couple
King Premium Ocean Front
Stayed 2 nights in September 2019

Loveeeeeee it!!!”

I don't know where to start from but we loved our stay at fiesta. Initially we only booked for 2 nights as we were going to do resort hopping but we fell in love with this place so decided to extend our stay. Their staff is the sweetest and most generous staff. They surely know how to make you feel welcomed and taken care of. I think it's the people of the place that makes this resort more special. I genuinely wanted to tip all of them. From room service to the servers in the bar to waiters in the restaurants, all of them 💕 the resort has a nice beach view and did I mention GOOD FOOD. I was highly satisfied with the choice I made. Highly recommend this resort. Would definitely go back! Also, I booked this for my husband's birthday and they celebrated it so nicely. They decorated our room and there wss a desert/birthday cake in our room. It was really sweet!

Reviewed September 15, 2019

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10.0
Exceptional
Blair from United States
Couple
Premium Garden View
Stayed 7 nights in July 2019

Amazing Resort”

This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Reviewed July 17, 2019

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10.0
Exceptional
Mbiru
Family with young children
Premium Room, Lagoon View
Stayed 1 night in March 2019

5* Family Resort and some ”

We had visited for a friends wedding the previous year and decided to go to another spot for a trial. After 1 night at the new resort we booked this place while in Cancun. We found the Foyer and main dining room remodeled and quality still up to our exoectations. The drinks selection could be improved but that’s only because I saw they have JW red label instead of Black displayed on the bars.

Reviewed March 12, 2019

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10.0
Exceptional
Tooba from United States
Couple
King Premium Ocean Front
Stayed 2 nights in September 2019

relaxing stay!”

To say that we had fun staying there would be an understatement. We had an amazinggggg time!! This resort was all inclusive so we didn't have to worry about anything when we got there. the restaurants were top notch. There were a lot of dessert options available. The staff was so kind and friendly. they were literally going out of their way to get things done. I can't wait to go back again!!

Reviewed March 05, 2020

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10.0
Exceptional
Joseph from United States
Couple
Premium Ocean View
Stayed 3 nights in July 2019

Exceptional”

The staff makes you feel so special. Food is excellent. We broughyt our teenagers and their parents here three years ago and now make it an annual trip as everyone loves the Condesa.

Reviewed July 31, 2019

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8.8
Excellent
heidi from United States
Family with teens
King Premium Ocean View
Stayed 7 nights in June 2018

Lots of construction!”

There is just too much construction right now. The lobby, and some of the restaurants are under construction. As a result there was no beach bar, and no bar at the “top” pool, which made up about half of the entire resorts pools. So the bottom pool was loaded with people, and it took a long time to get a drink on the beach. They split the buffet restaurant to include the Mexican restaurant, so that too seemed overtaxed. I will say all the food was fantastic! The rooms were beautiful and very clean. The staff spoke excellent English , and was very fun! Special note to celiacs, I never got sick, and all the restaurants had food that was safe too eat. Gluten free was taken seriously.

Reviewed July 09, 2018

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Thank you very much for sharing this very detailed review of the pros and cons you encountered during your stay. Reading a guests comments is our best sense of direction when we analyze the strategies we need to put into place in order to achieve our guests complete satisfaction, and it is with objective feedback like yours that we can gather the information we need and focus on our areas of opportunity. As you mentioned, we are in a renovation process. We feel really committed to our guests and we seek to adapt to the new preferences and needs of the hotel industry. We deeply regret all the inconveniences that this process may cause. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services and food that made your stay more comfortable. e hope to have the pleasure of seeing you back soon. Greetings, Pilar Tapia General Manager

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Fiesta Americana Condesa Cancun All Inclusive
10.0
Exceptional
Luisa
Couple
Premium Room, Lagoon View
Stayed 8 nights in November 2019

Amazing stay”

We had a great time, everything was perfect! all food was delicious and the staff were very helpful. Big shout to the animation team, they do a great job and make the days very pleasant. The only thing I would change is that they still use plastic for water which is such a shame considering the amount of people at the hotel, a reusable bottle for guests will make a big difference.

Reviewed November 22, 2019

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10.0
Exceptional
Miriam from United States
Couple
Premium Garden View King Room
Stayed 1 night in October 2018

Great and re new areas, amaizing service and great location”

I did have some concerns about this hotel, because the time since it was inaugurated, but everything comes up perfect, meals are great, and pastries and coffee are fabulous, there is an area after 3pm with crepes and where marvelous. I tried some wine and was good. Beach is amazing with warm water. People service is great, they put their hand in their chest showing love and dedication to their guests!

Reviewed October 11, 2018

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Thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. We are looking forward to welcome you back. Sincerely, Pilar Tapia General Manager

Responded October 24, 2018
Fiesta Americana Condesa Cancun All Inclusive
9.2
Exceptional
wai from Hong Kong SAR, China
Solo traveler
2 Doubles Lagoon View
Stayed 1 night in November 2019

Good value for money and everyone got a joyful stay ”

The restaurants are good especially the grill nearby poolside, stretch out and yoga classes available and the tutor is very experienced. Arrange transport takes us a daily excursion with reasonable price.

Reviewed December 09, 2019

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6.0
YOUKYUNG from South Korea
Couple
Deluxe With View
Stayed 4 nights in November 2020

reasonable price overall.”

I was there for my honeymoon, I requested for special mood in advance but there was nothing for us. room was humid and there was no coffee machine or cattle so we had to claim for it. Terrace was very very narrow and full of mosquitos so we couldn't even use it at all. Staffs were friendly but never smiley . the both Pools were nice with good temperature ! and all events were great. Restaurants were not so good, not so bad. Especially the Mexican restaurant staff was seriously very unfriendly and taste awful. Good location for seeing ocean , and go shopping to La isla. Bar was good with freindly staff and tasty drinks. I'm sorry I don't usually leave bad reviews but this hotel , I won't go back.

Reviewed November 16, 2020

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10.0
Exceptional
Myra from United States
Couple
King Premium Ocean View
Stayed 5 nights in August 2018

Great Hotel!”

We had an Awsome time at this hotel! The staff was so Friendly, the restaurants were Delicious and the hotel was very clean throughout. Thanks for everything ❤️

Reviewed August 31, 2018

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Thank you for sharing the wonderful experience you had at Fiesta Americana Condesa Cancun. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. We look forward to having you back soon. Warm Greetings, Pilar Tapia General Manager

Responded September 12, 2018
Fiesta Americana Condesa Cancun All Inclusive
9.6
Exceptional
Daniel from United States
Group
King Premium Ocean Front
Stayed 5 nights in August 2018

Dannyvon”

This is an excellent resort. Our accommodations, the staff, food and drinks exceeded our expectations. We attended our granddaughter’s wedding, and the resort did a wonderful job with details. We have praise for AGODA and thank them for our booking. We will use them again, and will recommend them to our friends.

Reviewed August 22, 2018

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I am happy to read that the service was beyond your expectations. We strive to distinguish our service by giving importance to details and anticipation of our guests’ needs and desires and it is wonderful to know that it made your granddaughter’s wedding a truly unique experience. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. Looking forward to see you back soon! Pilar Tapia General Manager

Responded September 13, 2018
Fiesta Americana Condesa Cancun All Inclusive
9.6
Exceptional
Shane from United States
Couple
Premium Garden View King Room
Stayed 5 nights in October 2018

Great Place”

Would recommend this place to anyone wanting a fun clean place to stay. All the staff were very friendly and were dedicated to making sure everyone was well taken care of.

Reviewed September 07, 2019

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10.0
Exceptional
Yuyang from China
Couple
1 King Lagoon View
Stayed 1 night in March 2018

Great place”

Food were great and we got ocean view room with huge belcony. Overall great experience, will definitely come back next time!

Reviewed March 26, 2018

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Thank you very much for such a positive review. It is a true pleasure to know that your overall experience with us was enjoyable and met your expectations. We certainly look forward to welcoming you back to Fiesta Americana Condesa Cancun in the very near future. Warm regards, Pilar Tapia General Manager

Responded September 13, 2018
Fiesta Americana Condesa Cancun All Inclusive
10.0
Exceptional
Cheryl from United States
Group
Premium Garden View King Room
Stayed 3 nights in June 2018

Excellent resort. Would come back here again. Family friendly. Wonderful staff that love their job.”

The food was amazing. Buffet was different every day with a wide selection. Loved the Argentinean food, Mexican restaurant, honestly did not have a bad food or drink experience anywhere. The staff was so accommodating and very nice. Clean facilities and up to date as well. Loved our rooms, the amenities were very nice and updated. Would love to stay here again!! You can tell the staff love their job, especially Jack and Freddy.

Reviewed June 21, 2018

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Thank you for sharing with us the wonderful experience you had at Fiesta Americana Condesa Cancun. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. Jack and Freddy will be very happy to read your comments, it is always a marvellous incentive to know that your efforts are being noticed. We hope to have you back soon. Greetings, Pilar Tapia General Manager

Responded September 13, 2018
Fiesta Americana Condesa Cancun All Inclusive
6.0
Carlette from United States
Group
King Premium Ocean Front
Stayed 3 nights in June 2018

Nice resort, terrible service ”

Facilities are very nice, but service was terrible. As a group of 6, we often had to wait 1 hr plus for dinner and once we got sat we would still have to ask for a server after several minutes. I’ve never experienced this at any other AI resort and it was very disappointing. I’m not sure if they were just ALWAYS busy or purposely not being attentive to us but it happened day after day, night after night. On our first day we tried to eat at La Cevicheria but there was no hostess so all guests had to fend for themselves. After we finally got a seat, servers would continue to walk past our tables and ignore us when we tried to get their attention. We eventually left and went to the snack bar to get quesadillas. Some of us wanted shrimp in the quesadillas and shrimp was available right in the food service bar that they were gathering ingredients from but they told us they were for La Cevicheria only - but of course we couldn’t get server there. I would not return to this resort

Reviewed June 14, 2018

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I deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. Each staff member shares our commitment to provide a professional service at all times for our guests’ enjoyment. I was very much concerned by your review and disappointments you faced during your stay with us. I do want to ensure you that all your comments were followed up and we are working hard in order to avoid any lowering of our standards or inconveniences for our guests in the future. I remain at your service if there is ever anything I can do for you in the future. Warm Greetings, Pilar Tapia General Manager

Responded September 13, 2018
Fiesta Americana Condesa Cancun All Inclusive
8.0
Excellent
Jaci
Group
King Premium Ocean Front
Stayed 7 nights in February 2020

Room smelled musty”

Probably my biggest pet peeve of the place was that our room smelled musty the whole time. I think this also tied in with the fact that our room wouldn't get below 21.5 celcius. I think something was wrong with our ac and when I asked the front desk to look into it I dont believe anything was done. The room temp actually went up to 22 after that. I had it set on 18 the whole week. We booked a king ocean front room but then found out the king bed wasn't guaranteed. They pushed our double beds together. I also felt the pool was inconvenient to utilize. There was no straight walking path to get to different areas. Mainly between the upper and lower pool. I also was not impressed with the food. But I'm a picky eater so that's probably my own issue. I did enjoy the entertainment at the resort. There seemed to be something for everyone.

Reviewed February 17, 2020

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6.8
Good
Cynthia from United States
Family with teens
Premium Garden View King Room
Stayed 5 nights in August 2018

Good”

Front desk staff were rude. I booked a double room with garden view. I was sent to a king room. When I returned to the desk, I was sent to a double room with a concrete wall view. I asked to be changed to what I had paid for and was sent to another king room. Finally after being shown 2 other unsatisfactory rooms, I was finally given a double room near the pool that could have been offered to begin with. The process took over an hour and was a waste of time. At no time was any apology offered by front desk workers for my inconvenience.

Reviewed August 10, 2018

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Dear Cynthia, I would like to apologize for the considerable distress that this situation has clearly caused you, it is my deepest regret that this issue prevented you from enjoying any part of your trip. Reading a guests comments is our best sense of direction when we analyze the strategies we need to put into place in order to achieve our guests complete satisfaction, and it is with objective feedback like yours that we can gather the information we need and focus on our areas of opportunity. Should you decide to return and give us a chance to revert your previous experience, please do not hesistate to contact us in advance. Best regards, Pilar Tapia General Manager.

Responded September 13, 2018
Fiesta Americana Condesa Cancun All Inclusive
123
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