Flatiron Hotel
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Flatiron Hotel

9 West 26th Street, Chelsea, New York (NY), United States, 10010
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Broadway Room Flatiron Hotel
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     Flatiron Hotel

    Guest reviews

    7.3
    Very good
    /10
    (79 reviews)See what guests said
    10.0
    Exceptional

    "Excellent location with a lot food options nearby."

    Adnan

    -

    July 19, 2018

    8.4
    Excellent room comfort and quality

    Property highlights

    Things you'll love

    • 300 meters to public transportation

    • Airport transfer

    • Located in heart of New York (NY)

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.6
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Saint Sava Serbian Orthodox Cathedral30 m
  • Chelsea Flea Market110 m
  • 230 Fifth130 m
  • Memories of New York130 m
  • The Showplace130 m
  • Sheri's Vintage Collections150 m
  • Mona Sharaf Shopping Tours150 m
  • Museum of Sex160 m
  • Gallery At The Gershwin190 m
  • William Jenkins Worth Monument190 m
  • Value for money6.9
    Distance to city center1 KM
    Location rating8.6
    Nearest airportLaGuardia Airport (LGA)
    Distance to airport10.4 km
    Select your room
    8.4
    Excellent
    Room comfort & quality
    Classic Double Room
    Classic Double Room
    ...
    • Room size: 19 m²/205 ft²
    • Non-smoking
    • 2 double beds
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    Corner Deluxe
    Corner Deluxe
    ...
    • Room size: 26 m²/280 ft²
    • Non-smoking
    • 2 queen beds
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    Classic King
    Classic King
    ...
    • Room size: 17 m²/183 ft²
    • Non-smoking
    • 1 king bed
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    Classic Queen Room
    Classic Queen Room
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 1 queen bed
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    Broadway Room
    Broadway Room
    ...
    • Room size: 15 m²/161 ft²
    • Non-smoking
    • 1 double bed
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    Deluxe Room, 2 Queen Beds, Corner
    Deluxe Room, 2 Queen Beds, Corner
    ...
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      Luxury Corner Room
      Luxury Corner Room
      ...
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         Room with 2 Double Beds
        Room with 2 Double Beds
        ...
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          Room Selected at Check-In
          Room Selected at Check-In
          ...
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            Double Room, 2 Double Beds
            Double Room, 2 Double Beds
            ...
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              Have a question for Flatiron Hotel?

              What people love about the property

              • 8.0
                Very good

                "Location was great and the room was clean with sufficient space."

                Kengo

                |

                January 16, 2017

              • 6.4
                Good

                "Great location near Chelsea, Madison Square, Koreatown."

                Becky

                |

                October 22, 2016

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              More about Flatiron Hotel

              More about Flatiron Hotel

              10.0
              Exceptional

              "Very comfortable and spacious room, particularly for New Yor..."

              Adnan

              |

              July 19, 2018

              An overview

              Show less

              What they offer

              6.4
              Good

              "The staff was extremely helpful, responsive and friendly."

              Becky

              |

              October 22, 2016

              Show less

              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What to eat nearby

              American cuisine
              American cuisine
              Maysville
              20 m American
              Rooftop bar
              80 m American, International
              Hill Country Chicken
              100 m American, Fast food
              Italian cuisine
              Italian cuisine
              Broadway Pizza
              50 m Italian, Pizza
              Tappo Thin Crust Pizza
              200 m Italian, Pizza
              Tappo
              200 m Italian, Pizza
              Bar
              Bar
              Toshi's Living Room
              10 m Bar
              Black Door
              300 m Bar
              Holland House
              300 m Bar

              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show more

              Property's guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (79)
              7.3
              /
              10
              Cleanliness7.3
              Facilities5.3
              Location8.6
              Room comfort and quality8.4
              Service7.4
              Value for money6.9
              Provided by verified guests of Agoda
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              All guests (79)
              All room types
              Showing 59 verified guest comments
              123
              8.0
              Excellent
              Jean from United States
              Solo traveler
              Classic Queen Room
              Stayed 1 night in April 2019
              Very good”
              I’d definitely come back there!
              Reviewed April 18, 2019
              2.4
              Devon from United States
              Couple
              Classic Queen Room
              Stayed 1 night in February 2019
              This is not the hotel I booked... we spent double and booked another hotel for the evening”
              My husband and I booked the Yotel through Agoda which we were very excited about for a special night in the city. When I pulled up the reservation on Friday, 2/22/19 as we were heading into the city I discovered that Agoda, a 3rd party booking company, booked the wrong hotel. They booked the FLATIRON which I never even considered as it wasn't anywhere near what we were looking for or the location of our evening. When I was told there was no cancellation we decided to take our chances and check in as we had already paid for it. When we arrived it was vacant with no life. The gentleman at the front desk was nice but very unprofessional and very spaced out and confused. When we got to our room we were disgusted. We travel for work often and stay in A LOT of hotels and this was by far the worst we have ever seen. It was dirty, there was broken walls and spackling all over and there was no chance I would have considered getting in that bed let alone walking on the floor with no shoes
              Reviewed February 24, 2019
              4.4
              Kim from United States
              Family with teens
              Classic Double Room
              Stayed 3 nights in November 2018
              Acceptable”
              Did not have any of the amenities that was stated online. Like restaurant or bar. When asking the morning shift for towels or anything you never get it. If you wait to ask afternoon shift you get it. Heat is controlled by the hotel we turned it all the way down to 60 and it was still almost 80 in our room we sweated the whole time. Shower door leaked all over maintenance never came to look at it called 3x. Mirror in bathroom has tv didn’t work, remote in main room only worked if you were in one spot of room. Drywall spackle all over the window seal. Draft coming through windows. Day shift front desk very rude. When asking for ice they have to deliver you can’t get it on your own. Free water means two free bottles upon arrival. Rooms are so tiny the should only be for two people and one bed. States valet parking which is 4 blocks away you have to take your car to and walk back then it’s $40 a night and they don’t specify that on their sight either rip off.
              Reviewed November 28, 2018
              7.6
              Very good
              Stephen from United States
              Business traveler
              Classic Double Room
              Stayed 1 night in November 2018
              The basics”
              My true answer to “would I recommend” would be “it depends”. You get what you need. A bed, a shower, a toilet. It’s clear some corners are cut which in turn helps us save money. For example the mattresses sit upon a platform clearly assembled with common wood and painted black. Not to diminish the effort, but again this approach saves you money. For a business traveler, it’s good for a quick night. For a budget travelled, it’s a good option in a good location. However, i would look to Pod or other similar NY budget properties first.
              Reviewed November 15, 2018
              3.2
              Whitney from United States
              Business traveler
              Classic Queen Room
              Stayed 1 night in November 2018
              The worst stay I’ve ever had. ”
              1. Online it says there is a bar and restaurant - There is not. 2. the mattress was HORRIBLE 3. The TV was broken and had a line through it 4. The Lobby, it's in horrible shape (you should let people know about that, website very misleading) 5. THE CENTRAL AIR/HEAT IN YOUR BUILDING IS BROKEN 6. I called twice to complain that my room was 76 degrees and my air was not working. The second time I called I asked for a tech to come up and look at it and asked if there was a known problem. The man at the front desk told me there were no known issues. And someone would be right up to take a look 7. I called again an hour after he said he'd send someone up (close to midnight!!!!) and the woman working the desk apologized and told me she just came on but there was no tech that was working and that there was an issue with the whole building and a tech would be coming over night. 8. Because my room was so HOT I opened the window, after I opened it a green sludge started pouring down the window
              Reviewed November 05, 2018
              2.0
              Byeong from United States
              Couple
              Classic King
              Stayed 1 night in November 2018
              Absolutely the worst hotel I have ever been in New York. Noisy, dirty, and not accomodating.”
              I couldn't sleep, because there are drunk people yelling outside - and I could hear every single words they are saying since no sound was being blocked. The room was small and quite shabby. And, this hotel is the very first hotel that wouldn't store our luggage for like few hours just so that we had to drag around our luggages and simply grabbing a lunch became a huge hassle. I will never ever book this hotel again.
              Reviewed November 05, 2018
              4.0
              Sheena from United States
              Business traveler
              Classic Queen Room
              Stayed 2 nights in July 2018
              If I wanted a flood I would have stayed in Florida”
              Walked into an 83 degree room with a wet floor. I told the staff about it numerous times and they said they would fix it. They put a towel on the floor...which turned brown with mold and did nothing else. Absolute waste of money and honestly, a possible health hazard.
              Reviewed July 19, 2018
              10.0
              Exceptional
              Adnan from United States
              Business traveler
              Classic Queen Room
              Stayed 2 nights in July 2018
              Exceptional”
              Very comfortable and spacious room, particularly for New York. Excellent location with a lot food options nearby.
              Reviewed July 19, 2018
              8.0
              Excellent
              Kengo from Japan
              Business traveler
              Classic Double Room
              Stayed 1 night in January 2017
              Overall, satisfied.”
              Location was great and the room was clean with sufficient space. Wifi connection was really poor. I had hard time even for opening a single website.
              Reviewed January 16, 2017
              6.4
              Good
              Becky from United States
              Couple
              Corner Deluxe
              Stayed 4 nights in October 2016
              Great location, tired hotel”
              The staff was extremely helpful, responsive and friendly. The room (Toshi Suite) overlooks broadway and 26th st. I needed 2 queen beds so had to get the suite. Great location near Chelsea, Madison Square, Koreatown. Hotel itself was underwhelming. No grab bars in tub/ shower, nowhere to hang towels. Breakfast included in $19 resort fee is bagels, cereal, muffins, coffee, oj. I think the hotel is under new ownership and hopefully will update the decor which is very tired. Lobby band was energetic. If I had paid for a lesser room, I would feel like I got value, but since I paid top dollar for the suite, I don't think it was worth it. My bill for 4 nights in October was just over $1700.
              Reviewed October 22, 2016
              8.8
              Excellent
              Akiko from Japan
              Business traveler
              Classic Double Room
              Stayed 1 night in May 2016
              Great customer service”
              Enjoyed meeting other international travelers.
              Reviewed May 24, 2016
              8.3
              Excellent
              CHIH from Taiwan
              Family with teens
              Classic Double Room
              Stayed 6 nights in November 2013
              Great”
              Clean, Great location, good design
              Reviewed December 23, 2013
              8.7
              Excellent
              Allison from United States
              Couple
              Classic Queen Room
              Stayed 2 nights in December 2013
              Excellent hotel!”
              Technologically advanced, friendly staff, clean and comfy room
              Our stay was excellent at the Flatiron Hotel! The room was clean and comfy, and the staff was very attentive and friendly. We were amazed by the remote-controlled curtains and the TV inset in the mirror in the bathroom!
              Reviewed December 19, 2013
              8.0
              Excellent
              lori from United States
              Business traveler
              Classic Queen Room
              Stayed 2 nights in October 2013
              staff very nice”
              room spotless
              do not use the agoda web site to book reservations for this hotel they charge a foreign transaction fee on your charge card, although my reservations were made in NY and the hotel is in NY in the process of disputing the bill frustrating
              Reviewed December 02, 2013
              10.0
              Exceptional
              jane from United Kingdom
              Couple
              Classic King
              Stayed 5 nights in October 2013
              Flatiron hotel - comfort just like your own home”
              Location service value
              Great stay we enjoyed the whole experience.. The rooms were furnished well . Housekeeping was excellent ..the theme of toshi and ponzu made the experience homely . ( keep these please) none of the big hilton blank vacant -ness ... You have some unique... Good heating / air con.. Will recommend
              Reviewed November 08, 2013
              6.7
              Good
              Lisa from United States
              Couple
              Broadway Room
              Stayed 1 night in August 2013
              Never Again!”
              Cleanliness. Attentive, friendly staff. Comfortable.
              Check in took 15 minutes because they said they didn't have my reservation. The management put a $100 hold on my debit card for incidentals, that took me a week to have released. They have a mini bar that works with sensors and timers. If you move something or inspect an item, you will be charged after 20 seconds. The charge includes tax and a 20% service charge. Although the hotel was clean and comfortable, I will never return.
              Reviewed September 08, 2013
              10.0
              Exceptional
              Elnura from Kyrgyzstan
              Solo traveler
              Classic Queen Room
              Stayed 5 nights in May 2013
              It was a pleasant stay, wanted to stay longer. ”
              Design, staff and mirror-TV.
              I was welcomed by very nice and friendly staff at the reception who immediately made the effort of making me feel a valued guest. I got a quiet room and was later welcomed by the Manager of the hotel, which was very nice. The curtains in the rooms open and close by push of a button and there is a tv built in bathroom mirror which makes washing a lot more fun.
              Reviewed May 14, 2013
              7.3
              Very good
              Jean from United States
              Couple
              Classic Double Room
              Stayed 7 nights in April 2013
              An average stay in Mid-Town”
              Location; Attentive Staff; Competitive Price from Priceline
              I'm not sure what this hotel is striving to achieve--we stayed in the Madison Double which was a large room with high ceilings, crown moldings and huge windows (one which actually opened, which was refreshing). Bathroom was extremely tiny with shower only; however, the shower was excellent with 6 heads and rain shower fixture overhead. Carpeting was extremely dirty; maybe we got the pet-friendly room? Slippers are required wearing. Do not touch the drinks in the refrigerator or the snack bar, as you will be charged automatically. You can rent a refrigerator for a $10 charge. A coffee maker is available, but if you drink tea, bring your own teabags. The WiFi connection was excellent. There is no room or turn-down service; in fact, there is no food available within the hotel, which is rather strange if the Flatiron is striving to be a world-class hotel. However, the neighborhood is first-rate for locating good food to eat. Madison Square Park is 2 blocks away and a lovely respite from the hustle of the City. Subway lines are close by (1, N, R, 6).
              Reviewed May 09, 2013
              9.0
              Exceptional
              Siobhan from United Kingdom
              Group
              Corner Deluxe
              Stayed 5 nights in March 2013
              Great Location, Lovely Staff!”
              Rooms, Location & Bar.
              We had a lovely stay at the Flatiron Hotel. Rooms were large enough for 4 girls to share. Staff were very friendly & Devon the doorman could not have been more helpful with hints & tips of things to do in New York!
              Reviewed April 09, 2013
              2.7
              Elizabeth from United States
              Business traveler
              Classic Queen Room
              Stayed 2 nights in March 2013
              awful a real emarassment .loud noisy ”
              nothing stayed five days, room got cleaned once. live band played from 6 pm to 2 am .i was on the tenth floor. still heard the drums torture
              disgusting. don't plan to have any sleep if for some reason you make the mistake for going there.
              Reviewed April 05, 2013
              123
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              Flatiron Hotel
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              • Excellent location
              • Empire State Building
              • 23rd Street-Fifth Avenue Subway Station is within 0.3 km