Comfortable, clean. Shout out to Yulius (sp?) for ensuring we were welcomed.”

Grandson is keen on paternosters and, thus, the main reason for selecting this hotel. Breakfast was delightful and good selection for children. Staff was attentive and helpful.

Exceptional”

Really first class location. From airport to hotel could not be simpler with S Bahn and one stop change to U station which then stopped at hotel front door. 5 minutes walk to pedestrian shopping area. Although definitely a business hotel because of its location, did not feel out of place as a holiday couple. Everything needed for breakfast was there. Evening meal at Club restaurant on 7th floor with view over skyline was terrific. Well presented, well cooked and excellent service. Had a room facing rear of hotel which was totally soundproof. Excellent quiet sleep although bed was a bit hard. Would use hotel again anytime.

Perfect for city trip / exhibition”

Good breakfast, comfortable beds, silent room and good cleaning of the room and last but not least the fantastic bar "LuginsLand". Big variasjon of drinks and cocktails with excellent service and a fantastic view over the city.

Everything was great except check in could be faster”

We arrived early around 1pm and willingly to wait for the check in time at the hotel lobby and the staff first informed us that she will contact the housekeeping to prepare our room yet almost 2pm was then informed it is still not ready. For a hotel with so many stars perhaps the efficiency can be better. Also quite confused to which is the check in counter as there is one near to the hotel main entrance and another counter further inside.

Excellent location and best staff”

The location was perfect, staff were amazing, i will not forget Mr. Youlian Maldinof with his dealing and smile and support, if i come to hotel again it is because of him ,

Clever option in Frankfurt either leisure or business”

An excellent choice in the city. Very good value for the money. Very good breakfast, cleanliness and friendly staff.

Exceptional”

Good location. Great selection for breakfast and the staff were very helpful.

Very disappointing check in experience”

We checked into our room around 8PM after a long day of travel. Although the room was nice, with a very nice view, it was only made up for one person. We were unable to phone reception as the phone was not working and when we reported it to reception, the two staff on duty made very little effort to check what was needed and seemed quite disinterested. We were brought two extra hand towels not even an extra full size towel. My girlfriend went downstairs to complain again and this time they brought a towel and a gown but didn't bring another duvet or drinking glasses. For a third time we went down and requested that we only wanted the room to be made up for two, instead of doing this while we were at dinner, when we returned at 11pm we were told we could upgrade to a new room. We were exhausted and so agreed. We dragged our bags (without help) to a new room which was smaller and did not have a nice view at all. It seemed they had very little interest in listening to our simple request.

The Hotel deduct from my MasterCard €338”

Please note that the hotel deduct from my MasterCard € 338.25 for nothing. The rooms was paid by Agoda and I paid for car parking. When I ask the. Why they deduct the extra money they said they will check !! Looking forward to solve this issue from your side ( copy of my MasterCard is available upon request Regards,

great experience”

good hotel, nice and helpful staff. perfect location for both Messe visit and shopping. Supermarket next door.

Excellent”

I am a regular guest at the Flemings, and enjoy my stay time after time

Excellent service”

Wonderful hotel staff, went above and beyond to be helpful. Lovely breakfast too.

Hotel is ok but has some issues”

Hotel is ok. We had severel issues. First the room has bad smell ( drainage smell) since the washing basing us open to the room. Second the service is not very good. Third the fridge was not working. The outdoor window shutters keep closing and opening each 10 minutes. But location and breakfast are good.

All is good but....”

Room is good but we are very suprised with the transparant bathroom. It is not too convinient even for family. Breakfast is ok. The check out time is at 12.00, but the cleaning service open our room suddenly at 11.00 without knock the door. And directly close the door when they saw us. It is very impolite.

Everything was perfect”

Hotel staff was really helpful and friendly. Excellent breakfast.

Good choice”

Very good impression of this hotel, good location and service.

The hotel was lovely and very clean. The staff were very friendly and helpful. ”

We loved the quirky bedroom with open plan bathroom, however, we were surprised that we had to have our six-year-old daughter in bed with us. That may have been ok had it not been two single mattresses pushed together with an inevitable gap in the middle. But she loved the shower which became her little house. The rooftop restaurant had great views but sadly no chikdren’s menu options. But all in all we were very impressed.

Exceptional”

Best place to stay, can go everywhere because very near from shopping centre, clean, comfort, service are good and worth it! 👌

Staff does not live up to 5-stars expecation”

We were staying during NYE and I understand that everything is a bit more hectic on this night, but in my opinion a 5-star hotel should be a 5-star hotel for 365 days of the year. The staff provided false information about room service availability, was unfriendly or not available, forgot to unlock our cards for the spa area and served rotten oranges as welcome gift. I will not come back.

Wonderful hotel and location to be in. Excellent service and staff all the way!”

Clean and efficient facility. Love the location--next to retail stores and restaurants. Great for first time visitors.