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Balcony/terrace, Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower in Kuala Lumpur
1 King And 1 Bunk Bed Family Room - Bedroom, Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower in Kuala Lumpur
Lobby, Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower in Kuala Lumpur
Interior view, Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower in Kuala Lumpur
Interior view, Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower in Kuala Lumpur
Fitness center, Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower in Kuala Lumpur
Fitness center, Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower in Kuala Lumpur

Removed from saved list

7.9

Very good

444 reviews

444 reviews

Housekeeping11
Shops3
Car Park3
See map
See map

9.0

Exceptional

Location rating score

Exceptional location
Excellent for walking
Parking
Available
Walkable places
Sunway Pyramid
180 m
Sunway Lagoon
410 m
Scream Park
420 m
The Bottle’s
430 m
Popular landmarks
KL Bird Park
11.8 km
Chinatown - Kuala Lumpur
12.5 km
Central Market
12.6 km
Menara Kuala Lumpur
13.8 km
Jalan Alor
13.9 km
Closest landmarks
Nickelodeon Lost Lagoon
550 m
Sunway Medical Centre
660 m
Monash University
670 m
Sunway College
710 m
Sun-U Residence Car Park
730 m

Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower

B1, Resort Suites Hotel, Sunway Pyramid Tower, Jalan Persiaran Lagoon , Bandar Sunway, Kuala Lumpur, Malaysia, 46150 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Bandar Sunway part of Kuala Lumpur, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

Air conditioning

Blackout curtains

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Spa

Luggage storage

Cash withdrawal

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.0
Distance to city center20 km
Location rating9.0
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport8.7 km

Rooms available at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower

Family Room with Balcony
...
  • Room size: 41 m²/441 ft²
  • City view
  • 1 single bed and 1 king bed
Enter dates to see prices
Triple Room with Balcony
...
  • Room size: 41 m²/441 ft²
  • City view
  • 3 single beds
Enter dates to see prices
1 King And 1 Bunk Bed Family Room
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed and 1 bunk bed
Enter dates to see prices
Twin Room with Bunk Bed
...
  • Room size: 41 m²/441 ft²
  • City view
  • 2 single beds and 1 bunk be...
Enter dates to see prices

Frequently asked questions

Is car parking available at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower?

Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower has car park onsite with charges applied for travelers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Are there ATM on-site at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower?

Yes! The benefits of staying at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your vacation.

What is the typical travel time to the nearest airport from Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower?

The average travel time to get from Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower to the airport is 45 minutes, but please bear in mind that the travel time may differ based on traffic, weather conditions, and time of day.

What interesting attractions are in close proximty of Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower that are in walking range?

While residing at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower, begin your trip by discovering the nearest points of interest that are within walking distance to the property which include Sunway Pyramid, Sunway Lagoon, and Scream Park.

What are the property's policies for children's bedding at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower?

Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower's policy concerning children's bedding considers guests age 9 years and older as adults, and therefore requires an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many rooms does Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower have?

Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower has a total of 78 rooms.

How long do visitors generally stay at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower?

Verified past guests that have stayed at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower had an average nightly stay of 2 nights at this property.

In which languages can Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower's personnel communicate?

Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower can communicate in 5 languages and supports well-known languages such as English and Mandarin Chinese for visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What is the average rating that past Couples' have given to Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower?

Verified couple travelers that have stayed at this property have given Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower an average rating of 8.0. You can look up on more specific customer assessments, and comments by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that past Families with older children have given to Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower?

Past families with older children that have stayed at this property have given Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower an average rating of 7.7. You can look into more in depth customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Group travelers have given to Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower?

Verified group travelers that have stayed at this property have given Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower an average rating of 8.2. You can find more specific customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

See map

Explore the neighborhood

What people love about Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower

  • 10

    Exceptional
    Cleanliness

    "My room 18103 was clean and comfortable."

    zarina

    |

    July 24, 2022

  • 10

    Exceptional
    Cleanliness

    "very clean."

    NORHAYATI

    |

    October 2, 2020

  • 8

    Very good
    Location

    "Great location and the room is good too"

    Jane

    |

    July 27, 2022

Property ranking|Compared to 9,332 Kuala Lumpur properties
See all rankings
Location score
9/10
Room size
44 sqm.
Couples review score
8/10
Value for money score
8/10
Better than
97
%
of Kuala Lumpur properties
Bigger than
95
%
of Kuala Lumpur properties
Better than
93
%
of Kuala Lumpur properties
Better than
92
%
of Kuala Lumpur properties
Overall rating:

7.9

Very good
444 reviews
Cleanliness
7.6
Facilities
7.2
Location
9.0
Read all reviews >
What travelers say they love:
Rooms were cleaned daily with fresh towels replaced.
Syed from Singapore
Family with young children
More about Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower

More about Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower

Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower

When you are looking for comfortable and convenient accommodations in Kuala Lumpur, make Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower your home away from home. A stay at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower ensures an easy access to the lively city and all of its wonders.
Take advantage of a wealth of unrivaled services and amenities at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Kuala Lumpur can be assisted with taxi, car hire and shuttle services available.
Parking is provided for guests by the resort. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The resort's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the laundromat and dry cleaning service offered at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower.
You can also get small travel items and sundries at the convenience stores without having to leave the Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower. The resort is entirely non-smoking.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the resort come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower offer more than one layout option, including rooms that have separate living room and balcony or terrace. The resort's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

What's better than a good cup of coffee? Start every vacation day at the resort with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the resort. Regardless of any dietary restrictions you may have, you'll eat well at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower which has a selection of halal options. Once there, be sure to check out karaoke rooms and bar for some in-house nighttime fun.
Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Throughout the day, you can enjoy the activities offered at Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower. Warm up at the end of the day with a visit to the massage, salon and spa. With the resort's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. You won't need to go far to experience fun water sports, with the convenience of water park provided.
Test your skills! Get competitive with your travel group or other guests, at the resort's bowling alley. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower and explore Kuala Lumpur during your stay. You're sure to want to visit Menara Kuala Lumpur located 13.8 km away, among the most sought-after photographs for anyone visiting Kuala Lumpur.


Reasons to stay here

Verified reviews for this resort's food and dining options score it better than 94% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 97% of the city's other options.
This accommodation beats more than 93% of competition in the city on room comfort.

Show less

Amenities and facilities

Very good
Facilities

7.2

Most talked about facilities

Housekeeping

12 mentions

Car Park

4 mentions

Internet

2 mentions

View

1 mention

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Things to do, ways to relax
  • Bowling alley
  • Fitness center
  • Karaoke
  • Massage
  • On-site entertainment
  • Spa
  • Spa/sauna
  • Ticket services
  • Tours
  • Water park
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Vending machine
Services and conveniences
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Laundromat
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
  • Theme park
Access
  • CCTV in common areas
  • CCTV outside property
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Blackout curtains
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • High floor
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Kitchenette
  • Kitchenware
  • Laptop workspace
  • Linens
  • Microwave
  • Mirror
  • Non-smoking
  • Refrigerator
  • Self-closing door
  • Shower
  • Smoke detector
  • Toiletries
  • Towels
  • TV [flat screen]
  • Wi-Fi [free]

Location

B1, Resort Suites Hotel, Sunway Pyramid Tower, Jalan Persiaran Lagoon , Bandar Sunway, Kuala Lumpur, Malaysia, 46150
Excellent
Location

9

Airports
  • Sultan Abdul Aziz Shah Airport (SZB)
    8.7 km 24 min drive
  • Kuala Lumpur International Airport (KUL)
    38.2 km 48 min drive
Public transportation
  • Setia Jaya KTM Station
    1.3 km
  • Seri Setia
    2.0 km
Hospital or clinic
  • Sunway Medical Centre
    660 m 12 min walk
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • KL Bird Park
    11.8 km
  • Chinatown - Kuala Lumpur
    12.5 km
  • Central Market
    12.6 km
  • Menara Kuala Lumpur
    13.8 km
  • Jalan Alor
    13.9 km
  • Pavilion Kuala Lumpur
    14.4 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    14.6 km
  • Aquaria KLCC
    14.7 km
  • Petronas Twin Towers
    14.9 km
  • KLCC Park
    15.0 km
Nearby landmarks
  • Sunway Pyramid
    180 m
  • Sunway Lagoon
    410 m
  • Scream Park
    420 m
  • The Bottle’s
    430 m
  • Nickelodeon Lost Lagoon
    550 m
  • Sunway Medical Centre
    660 m
  • Monash University
    670 m
  • Sunway College
    710 m
  • Sun-U Residence Car Park
    730 m
  • Klinik Sri Subang
    740 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-8 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 9 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Car parking is available at an additional charge and subject to availability. Guests planning to arrive by car are requested to contact the property in advance.
  • Check-in or check-out outside the mentioned hours may be subject to an additional charge.
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
  • The property is a smoke-free building. Penalty MYR 400 is applicable if smoking activity is detected in any area of the room (including balcony).
  • The property requires a refundable security deposit of MYR 150 upon check-in.
  • Please follow the set of instructions attached in the confirmation email for a smooth check-in.
  • The property no longer operates 24 hours, ground staff working only from 0800AM untill 0830PM, with very limited manpower attend and servicing the guests on site.
  • The housekeeping services and room cleaning are upon request with an additional cost of MYR 100 per service, and it is subject to housekeeping team availability.
  • The property does not offer meal or breakfast services.
  • Indoor Car parking is available below Sunway Pyramid Hotel building at an additional charge and subject to availability. Valet Parking service is available outside the building.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until20:30
  • Check-out from00:00
  • Check-out until12:00
  • Reception open until20:30
Getting around
  • Distance from city center20 km
  • Travel time to airport (minutes)45
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges0
  • Number of floors29
  • Number of restaurants0
  • Number of rooms 78
  • Room voltage240
  • Year property opened2004
  • Most recent renovation2020
Parking
  • Daily parking fee15 MYR

Property announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Reviews of Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness7.6
Facilities7.2
Location9.0
Service7.7
Value for money8.0
High score for Kuala Lumpur
Rating
9+ Exceptional (39)
8-9 Excellent (26)
7-8 Very Good (33)
6-7 Good (12)
<6 Below Expectation (33)
Time of the year
Mar - May (34)
Jun - Aug (31)
Sep - Nov (28)
Dec - Feb (50)

Show reviews that mention 

Showing 143 verified guest comments
12345
10.0
Exceptional
zarina from Malaysia
Family with young children
1 King And 1 Bunk Bed Family Room
Stayed 1 night in July 2022

Convenient, value for money, clean”

We book this solely for our sunway lagoon trip. The kids were very excited to stay beside sunway lagoon. My room 18103 was clean and comfortable. It is a studio apartment complete with kitchen, microwave and a dining table at the balcony overlooking sunway pyramid. Connected to sunway pyramid as it is located above sunway pyramid hotel. Besides the hotel is the escalator to the sunway lagoon entrance. Very convenient. Parking is rm15/day max. They will add u to a whatsapp grp with the staffs shd any problem arise and they provide all the info needed thr. Recommended and will definitely come again.

Reviewed July 25, 2022

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Dear Zarina, Thank you for your room booking and granted us the opportunity to host and serve you. Thank you as well for taking the time to review us. We look forward to welcoming you back in the near future. We wish you all the best and take care! Best Regards, Flexistay Services

Responded July 25, 2022
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
10.0
Exceptional
DALE from Malaysia
Family with young children
Twin Room with Bunk Bed
Stayed 4 nights in January 2023

Exceptional”

The host was superb in assisting my needs and requirement. Friendly and good hospitality.

Reviewed January 14, 2023

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Dear Dale, Thank you for your room booking and gave us the opportunity to host and serve you. Thank you as well for taking the time to review us. We look forward to welcoming you back in the near future. We wish you all the best and take care! Best Regards, Flexistay Services

Responded February 07, 2023
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
10.0
Exceptional
NORHAYATI from Malaysia
Couple
Family Room with Balcony
Stayed 2 nights in September 2020

Exceptional”

the room is spacious...and very clean. i have a pleasant stay for 3 days and 2 nights there. will come back again and i hope this time i will get the room that i've booked.

Reviewed October 02, 2020

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Dear Norhayati, Thank you for taking the time to review us. We look forward to welcoming you back in the near future. We wish you all the best and take care! Best Regards, Flexistay Services

Responded May 29, 2022
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
9.6
Exceptional
Nur from Malaysia
Group
Family Room with Balcony
Stayed 1 night in January 2020

Great place”

Parking area clean and secure. For hotel room, everything was good. But in term of cleanliness, maybe management can improve more. Especially the towel. Replace them if it starts to look like a rag. Kitchen all good. Got microwave, rice cooker etc. For tv channel, only can access few channels only. If you have netflix, just watch your netflix ya. You can walk directly to the mall as it is just beside the hotel. If you come here and aim to shopping, this hotel will be a good choice, and it is affordable too. Almost everything can be found in the mall.

Reviewed January 31, 2020

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Hi Nur, Thank you for your reviews. We are actually expecting a renovation and refurbishment in near future. We will forward your feedback to our management for further assessment. We are looking forward to serving you again with better facilities. Until then, take care! Best Regards, Flexistay Services

Responded February 13, 2020
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
9.6
Exceptional
PURNAMA from Malaysia
Family with young children
1 King And 1 Bunk Bed Family Room
Stayed 1 night in January 2021

Luxury staycation”

Luxury because everything's under one roof...easy access to sunway pyramid mall...parking with good rate...hotel was in good condition... cleanliness overall ok just the floor a bit dirty maybe too long hotel not operate...kids happy with the staycation...looking for future promotion 🤩😍

Reviewed April 15, 2021

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Dear Purnama, Thank you for taking the time to review us. We look forward to welcoming you back in the near future. We wish you all the best and take care! Best Regards, Flexistay Services

Responded May 29, 2022
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
8.8
Excellent
Manabu from Malaysia
Family with young children
Twin Room with Bunk Bed
Stayed 1 night in February 2023

good for family”

I used a room which have 2 single bed & 1 bunk bed. Surrounding hotels do not have enough beds for family.

Reviewed February 07, 2023

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Dear Manabu, Thank you for your room booking and gave us the opportunity to host and serve you. Thank you as well for taking the time to review us. We look forward to welcoming you back in the near future. We wish you all the best and take care! Best Regards, Flexistay Services

Responded February 07, 2023
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
8.8
Excellent
Ziana from Malaysia
Family with young children
1 King And 1 Bunk Bed Family Room
Stayed 4 nights in January 2020

Excellent”

The only negative comments is the reception service. There was no proper welcoming and goodbyes, let say not a friendly service. When we were checking out, we've told reception a day early to collect our bags and they rang us up to confirm the next day which was professional however our bags was just left infront of the elevator and we end up doing everything ourselves. Maybe more staff for conceirge rather than the reception guy doing it. There was a security guy sitting at the conceirge desk but wasnt sure if he is just a security guy and wasnt helpful too. We pushed the trolley to the car and back inside without him offering help.

Reviewed February 02, 2020

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Hi Ziana, Thank you for your reviews. We are sorry for the inconvenience things happened. We will forward your feedback to our management for further assessment. We are looking forward to serving you again with better facilities. Until then, take care! Best Regards, Flexistay Services

Responded February 13, 2020
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
8.4
Excellent
Marthin from Indonesia
Family with young children
Family Room with Balcony
Stayed 2 nights in January 2020

Location Great but Room policy need to improve”

Good location, connected to sunway piramid mall and sunway pyramid hotel by changing lift at basement. Its 3 minutes walk to Sunway Lagoon. If you travel with kids, the location is very close to Sunway lagoon and pyramid mall. But the second night of our stay, our neighbour are very noisy at 2am. They laugh and play something noisy that heard till our room. My wife call reception and i dont think there is any influence or action. Except the noisy. it was a pleasant stay.

Reviewed January 07, 2020

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Hi Marthin, Thank you for your reviews. Ensuring a high quality of guest staying experience is always our top priority and we are truly sorry for the noise. We will forward your feedback to our management for further improvement. We sincerely apologize for any inconvenience caused and we are hoping to serving you again with a better service. Best Regards, Flexistay Services

Responded May 19, 2020
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
8.4
Excellent
SIVAKUMAR from Malaysia
Couple
Family Room with Balcony
Stayed 1 night in February 2019

Excellent”

Good Location with a lot of nice Restaurants around and Sunway Pyramid just besides of this place.

Reviewed January 02, 2020

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Hi Sivankumar, Thank you for your review and we are looking forward to serving you again. We wish you all the best! Best Regards, Flexistay Services

Responded January 09, 2020
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
8.0
Excellent
Jane from Malaysia
Family with teens
Twin Room with Bunk Bed
Stayed 1 night in May 2022

great location”

great location and the room is good too

Reviewed July 27, 2022

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Dear Zarina, Thank you for your room booking and gave us the opportunity to host and serve you. Thank you as well for taking the time to review us. We look forward to welcoming you back in the near future. We wish you all the best and take care! Best Regards, Flexistay Services

Responded July 27, 2022
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
8.4
Excellent
Alexander from Singapore
Couple
Family Room with Balcony
Stayed 1 night in March 2020

Good”

Is easy to book and surrounded by Sunway.

Reviewed March 08, 2020

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Dear Alexander, Thank you for taking the time to review us. We look forward to welcoming you back in the near future. We wish you all the best and take care! Best Regards, Flexistay Services

Responded March 08, 2020
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
7.6
Very good
Nurul from Malaysia
Family with young children
Family Room with Balcony
Stayed 1 night in February 2019

WONDERFUL VIEW”

My parents falling in love with the view of sunway pyramid from our room.

Reviewed January 08, 2020

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Hi Nurul, Thank you for your review and we are looking forward to serving you again. We wish you all the best! Best Regards, Flexistay Services

Responded January 09, 2020
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
7.2
Very good
Mustafa from Malaysia
Family with young children
1 King And 1 Bunk Bed Family Room
Stayed 1 night in August 2020

Old furnishings feel but close to mall”

The furnishings looks old and dusty. The good thing it is next to the mall. Parking is limited because sharing with mall. Parking voucher/coupon for flat rate can be redeem at counter.

Reviewed September 04, 2020

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Dear Mustafa, Thank you for taking the time to review us. We look forward to welcoming you back in the near future. We wish you all the best and take care! Best Regards, Flexistay Services

Responded May 29, 2022
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
6.0
elizabeth from Malaysia
Family with young children
Twin Room with Bunk Bed
Stayed 1 night in January 2023

Value for money n good location, but old and not clean. ”

Felt like a budget hotel. Old and not very clean. However I got it at good discount price. Location is good.

Reviewed January 31, 2023

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Dear Elizabeth, Thank you for your room booking and gave us the opportunity to host and serve you. Thank you as well for taking the time to review us. For your information, the bathroom curtain has been wasted and clean, the marks are not molds but rather the color stains. We look forward to welcoming you back in the near future. We wish you all the best and take care! Best Regards, Flexistay Services

Responded February 07, 2023
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
6.8
Good
Eugene from Malaysia
Family with young children
1 King And 1 Bunk Bed Family Room
Stayed 1 night in December 2019

Good”

Room overall is OK, mattress and blanket got dirty stained. Toilet very smelly...might be to old and need some minor renovation instead.

Reviewed January 01, 2020

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Hi Eugene, Thank you for your reviews. We are actually expecting a renovation and refurbishment in near future. We will forward your feedback to our management and housekeeping department for further improvement. We are looking forward to serving you again with better services. Until then, all the best! Best Regards, Flexistay Services

Responded May 19, 2020
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
6.4
Good
Joseph from Malaysia
Family with young children
Twin Room with Bunk Bed
Stayed 1 night in December 2022

Good”

Room quite ok to me, good for family travel

Reviewed December 15, 2022

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Dear Joseph, Thank you for your room booking and gave us the opportunity to host and serve you. Thank you as well for taking the time to review us. We look forward to welcoming you back in the near future. 6gbWe wish you all the best and take care! Best Regards, Flexistay Services

Responded December 16, 2022
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
6.8
Good
Mohd from Malaysia
Solo traveler
Triple Room with Balcony
Stayed 1 night in May 2022

Flexi stay”

Recommended

Reviewed May 29, 2022

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Dear Mohd, Thank you for taking the time to review us. We look forward to welcoming you back in the near future. We wish you all the best and take care! Best Regards, Flexistay Services

Responded May 29, 2022
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
3.2
NANWIN from Malaysia
Family with teens
Twin Room with Bunk Bed
Stayed 2 nights in January 2023

Not recommended.”

Bathroom is dirty , full of mold. Table, cabinet are full of dust. Given2 access cards but only 1 card able to scan for the lift. Booked 2 nights for this trip. Never book and step in again.

Reviewed January 16, 2023

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Dear Nanwin, Thank you for your room booking and gave us the opportunity to host and serve you. Thank you as well for taking the time to review us, we will forward your reviews to the management for necessary improvements. For your information, the bathroom curtain has been wasted and clean, the marks are not molds but rather the color stains. We look forward to welcoming you back in the near future. We wish you all the best and take care! Best Regards, Flexistay Services

Responded February 07, 2023
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
2.0
ETTY from Malaysia
Family with young children
1 King And 1 Bunk Bed Family Room
Stayed 1 night in February 2020

Not reccomended”

Theres no bathub in room..the room is so smelly, dirty room - dusty everywhere..

Reviewed March 09, 2020

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Dear Etty, Thank you for your valuable feedback and we are sorry for the unexpected experience you went through. We have forwarded your feedback to our management team for improvement and staff performance review. Thank you for taking the time to review us. We hope to have the opportunity to serve and welcoming you back in the near future. We wish you all the best and take care! Best Regards, Flexistay Services

Responded May 29, 2022
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
9.6
Exceptional
YOONG from Malaysia
Family with young children
1 King And 1 Bunk Bed Family Room
Stayed 3 nights in October 2017

Good Stay”

We had 3 nights stay in Sunway Resort Suites. Travelled with 2 older children and a young child, thus family room with bulk bed is just nicely fit for a family of 5. (This is the forth stay for us) Very strategic location, it is just beside Sunway Shopping mall and walking distance to Sunway Lagoon Water Theme Park. Showerhead problem causing low water pressure were detected when we first check in and it is solved by the Flexistay team within few hours (didnt expect prompt action as family was at the Lagoon whole day). When we got back to the hotel, the defect was fixed. Looking forward to having our next visit with u again!

Reviewed October 19, 2017

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Hi Ms. Yoong, Thank you for your honest feedback! We sincerely apologized for the low water pressure issue from the shower head. Thanks again for reporting the issue in the group chat so we were able to rectify and solve the issue on the spot for you. We are looking forward to welcoming you and your family again and until then, take care! Best Regards, Flexistay Services

Responded October 20, 2017
Flexistay Studio Resort Suites at Sunway Pyramid Hotel Tower
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