Please note that reception is open everyday from 08:00 to 00:00. Late check-in between 00:00 and 01:00 has a surcharge of EUR 15.
The property will charge repairs, undeclared costs or restitution of stolen goods from guests' credit card directly, if they are found to be responsible for them.
If forgotten or kept by guests at check-out, keys of the room have to be returned to the property within a maximum of 48 hours following check-out. In case of non-compliance, then EUR 15 will be charged from the guests’ credit card.
Lost goods will be kept for a maximum period of 30 days. The property will gladly mail the items back to guests, at an extra cost.
Guests are requested to keep noise to a minimum from 22:00 to 10:00.
Please note that extra beds or baby cots are subject to availability and have an extra cost. Older children or adults staying in extra beds have towels and breakfast included in the rate.
Please note that the guesthouse has 5 floors. Guests with limited mobility should indicate so in the Special Requests Box, while booking.
Please note that if you wish an invoice with a different name, please communicate the name and the VAT number at the time of booking using the Special Request box. Please note that the check-in and key-collection take place at: Rua das Flores nº245, 4050-267 Porto. Please inform Flores dos Loios by Shiadu in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.