Unhappy With Stay”

Very unhappy with stay and hidden fees that agoda and hotel charged. Would never stay there again, not worth the hype or money. Room was extremely basic and charged extra for cups: TACKY! Pool and gym were really nice.

Would not stay there again”

Chlorine smell in lobby, coming from pool area No coffee maker or electric kettle in room Horrible internet, especially in the evening. It is not even possible to download emails because the bandwidth is not sufficient for so many guests. Hotel charges $32 per day 'facility charge' in addition to room rate. Rip-off, especially in light of the poor internet.

Best resort ever”

Best resort ever

Worse hotel I have ever stayed at ”

Horrible hotel! Rude staff, dirty rooms and corridors. Expected luxury due to the price and reputation for being the best! I am a frequent traveller and I’ve paid a lot less for hotels and had a 100% better experience. Spent most of my time in Miami avoiding the hotel.

Great Stay at the Fontaineblue”

We were there for two days. The room is spectacular with with marble bathrooms. Everything is expensive, but you know this before booking. We didn’t leave the hotel. Had breakfast at Vida, lunch at the pool, dinner at Stripsteak.

Not that pleasant”

Staff at concierge were extremely rude and unfriendly. Hotel is just a runaway for snobbish clients. Just a snobbish uncomfortable place to be. You can't walk around without being starred at. Other hotels in Miami Beach don't give you this kind of feeling. Negative experience. I will return to Miami Beach but for sure not in this hotel.

Great location but expensive”

We stayed at the Fountainebleau for two nights. It is an amazing hotel in a great location but extremely expensive. We didn’t have a chance to check out the Spa or use the pools and we ate outwith the hotel for breakfast (hotel breakfast per head is $38+tax)and evening meals.

ENORMOUS hotel - 5000 footsteps to get to the pool! ”

Despite 4 pools, not enough loungers or umbrellas for all guests. Beach was an option but told $25 to hire one umbrella when extreme UV dictates. Imagine permanent spring break. Even our older teens found the incessant dance music everywhere too much. Very expensive food options in hotel and no real options locally. Room Ok though nothing special - standard. Bottle of water in room $10!

The room were of poor quality”

The parties were fun and the staff were friendly. The room were of poor quality. The toilets flush from other rooms constantly woke us up, our toilet we’re also very loud. The only coffee shop has 30mins line up n was over crowded.

Long libre to check in and check out, short time to enjoy the facilities ”

You can only check in at 4;00 in the afternoon and have to check out at 11:00 am so yo are paying a lot of money for a short 19:00 hours of stay;

Expensive”

When booking this hotel I only looked at its facilities and decor, both exceeded my expectations, and failed to check everything else. Place is made of 4 towers, joined by air conditioning tunnels. There are 12 restaurants to choose from so I am sure everyone will find something they like. Do prepare yourself with extra $$$ because price tags are high and each time you order something you will have tax and 18% service charge automatically added to your bill. So if you and your spouse end up going for american buffet breakfast which is 34$ pp your bill will come up to almost 90$. Also if you decide to lounge on the beach, like us, prepare yourself for additional charges for umbrella $25+tax a day. I am unsure whether these charges apply to seats by pools. Oh they also offer double beds with cover for $125+tax. If you ended up ordering anything on the beach prepare to wait around 30-40mins for your order to arrive. Guess it would be easier and quicker to just go to the bar yourself.

It’s incredibly noisy throughout the night. Staff don’t respond to concerns in a timely manner.”

It’s incredibly noisy throughout the night. Staff don’t respond to concerns in a timely manner.

Excellent”

Great hotel but expensive for Miami

Beautiful ”

Love this hotel my favourite place to stay in Miami

Very good”

Some of the staff consistently missed opportunities to acknowledge or interact with me as a guest. there was not a feeling that they were there to serve me.

Beautiful property ”

Great location but I can’t not sleep in my Room AC was making noice all the time it’s very irresistible. Am so upset

Extremely expensive and not friendly ”

Extremely Expensive food and beverages. Staff not friendly. Was not welcomed when arrived by car at the door. All staff waiting for tips to do something for you. Cold atmosphere as a guest. Room was very run down and ripped bed a carpeting until we complained and they changed. Drinks are $23 at the pool. Turkey Sandwich was $34 for lunch. A simple lunch for 3 was $90. Not a family resort with young children. The hotel itself is iconic but not a modern accommodation. Need to go there with a lot of cash and dry up in a Lamborghini if you want to be greeted.

Great Hotel ”

Excellent Hotel

Good”

No hot water, not even a coffee in the room. Been charged for extra pickles and bananas. Redicilously expensive and the hotel itself not even big of a deal!

Birthday stay”

I was told Ill be in a ocean view room.... It was partial, very partial. If you need anything, your better off going to the front desk and asking for it because they take FOREVER to answer the phone. Everything is extremely expensive. There Jr suite in the Tessor tower is like staying at a motel six with worst customer service. If you want a decent oceanfront view, you have to stay in Sorrento towers which is going to set you back about a grand a night... Oh yea dont forget about the extra 30 odd bucks a night, after taxes and room fees