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Fontana Hotel and Villas - Fontana Hot Spring Leisure Parks

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Good6.8
Based on 654 reviews
Fontana Hotel and Villas - Fontana Hot Spring Leisure Parks
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Swimming pool
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Entrance
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6.8 Good guest rating
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"Our most favorite place to stay for vacation."

JaynorPhilippines
Restaurant
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7.3 Very good location
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7.3Location
  • Hot tub

  • Sauna

  • Air conditioning

  • Room service [24-hour]

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Room choices
Standard Hotel Room
...
  • No Windows view
  • 38 m²/409 ft²
  • 2 single beds
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Five-Bedroom Two Storey Villa with Pool
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  • Garden view
  • 585 m²/6297 ft²
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2-Bedroom Villa
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  • Garden view
  • 147 m²/1582 ft²
  • 2 single beds and 1 queen b...
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3-Bedroom Standard Villa
...
  • Garden view
  • 147 m²/1582 ft²
  • 1 double bed
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2-Bedroom Villa with Pool
...
  • Garden view
  • 180 m²/1938 ft²
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Deluxe Hotel Room
...
  • Street view
  • 45 m²/484 ft²
  • 1 double bed
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Deluxe Two-Bedroom Villa
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  • Garden view
  • 145 m²/1561 ft²
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Verified guest reviews

Agoda Reviews (654)
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Cleanliness6.9
Facilities5.1
Location7.3
Room comfort and quality7.0
Service6.8
Value for money6.4
Food and dining6.5
Provided by verified guests of Agoda
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Showing 602 verified guest comments
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8.0
Robert from Hong Kong
Family with young children
Deluxe Hotel Room
Stayed 1 night in October 2017
Nice Rooms,but hotel not well maintained. Elevator
I have nothing but praise for the hotel. It’s just that noone is answering calls to the front desk. Busy hours or a lot of guests being entertained at the front desk is not an excuse. Php 6000 as security deposit is too much as an assurance.
Reviewed October 30, 2017
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4.4
Rosalyn from Philippines
Family with young children
Standard Hotel Room
Stayed 1 night in October 2017
Over all not recommended
The Elevator is not working all our luggage’s should be carried through the stair , key card has a defect and the breakfast they served is not good at all! Hotel staff are not approachable and not friendly they didn’t even bother regarding to my concern about the keycard, the only person is good about this hotel is Mr.June a porter the only person assited us with a kind service.
Reviewed October 10, 2017
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4.4
Marc from Philippines
Group
2-Bedroom Villa
Stayed 1 night in September 2017
Good to Worse
I remember more than 10 years ago, when the hotel was at its prime, well maintained. Now, it's old and dark. Pots and pans and cutlery set comes with an additional price. They are very strict with Pool and gym rules, which is supposed to be just fine but we did not like how the staff tried to stop us. This will definitely be my last time unless they renovate and improve the training of their staff.
Reviewed October 07, 2017
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9.2
Aquiles from Philippines
Family with young children
2-Bedroom Villa
Stayed 2 nights in September 2017
Exceptional
not satisfied with unit service.
Reviewed September 29, 2017
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3.6
Wattanasak from Thailand
Business traveler
2-Bedroom Villa
Stayed 2 nights in September 2017
Bad impression
Electricity down from 8:00 pm to 12:00 am No internet provide at Villa room type Resturant can't accept charging to room even I already give deposit at check in Food at the restuarant even order same menu dish on diferent date but the appearance so big dufferent like different dish ( No standard at all) No daily cleaning process ( all stuffs and water not filling in) and after asking the answer is upon requested! Very surprising as not expect hotel in Agoda list will has such poor quality like this!!!!
Reviewed September 25, 2017
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5.6
Joel from Philippines
Family with young children
Deluxe Hotel Room
Stayed 1 night in September 2017
Old Hotel
The hotel shows its age. The room smells. No free wifi.
Reviewed September 25, 2017
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6.0
Emma from Singapore
Family with teens
3-Bedroom Standard Villa
Stayed 1 night in September 2017
Above average
Overall stay is Good. The clearance guy before we check out is nice. Only thing that concerns me is that the Reception area's smell like an old cabinet. Staff at reception area needs more training. It's like their 1st day as a trainee. Lack of professionalism and system as well. They delay things when it shouldn't supposed to be. It's good thing Mariz settled the issue. Hope next time the rest of the receptionist will know their job scope.
Reviewed September 21, 2017
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2.4
OLIVIA from United Arab Emirates
Family with teens
Standard Hotel Room
Stayed 1 night in August 2017
Acceptable
Horrible experience. From the moment you stepped in the lobby, you will catch a whiff of that putrid smell of improperly dried wet carpet. The smell lingers as far as the corridors where the rooms are. The lift wasn't working either. For a 4 star hotel you'll expect them to bring your luggage up but nobody from the lobby did. There were about 4 male able-bodied staff standing next to the lobby entrance. Not even a greeting. We had to carry our luggage up the stairs ourselves. On arrival at the booked room, much to our DISAPPOINTMENT, the entire room has not been made good yet. Used bed covers, used towels strewn around, clearly not cleaned.
Reviewed September 04, 2017
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2.4
Ma. from Philippines
Family with young children
Standard Hotel Room
Stayed 1 night in August 2017
Smelly Hotel
Dont visit this hotel you will get sick inside because of its bad smell in their aisles and even inside the room. They did not renovate this hotel for so long and yet too pricey!!!
Reviewed August 30, 2017
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2.0
Arash from Philippines
Family with young children
Deluxe Hotel Room
Stayed 2 nights in August 2017
The worst hotel in the Philippines!
I suggest you read before you book! I am a frequent traveler and very seldom I do write reviews. but this time i decided to share my experience. I wish we could load pictures in Agoda, I took pics from all the mess. 1. Once we have entered the hotel, we approached the staff to help us to unload the bags, they were just staring, had to call them 2 times. 2. then upon check in, they have asked to 6K for security deposit, which was fine and normal with all hotels 3. then we followed the 2 staff to go to the second floor where the rooms were, we had 2 rooms. huge hotel, just 1 broken elevator. when i asked can we use another elevator since my old mom has knee problem and she can't climb the stairs, they said, the elevator is broken for 1 month and maybe won't be fixed anytime soon. my mother has so much difficulties climbing the stairs in our 3 days visit. 4. then we entered the 2 rooms we had, adjacent. sooooo dirty, the bacony had blood stains on the floor, the TV was so old and so much scratches on the screen, the room had stains almost every part. like tables. 5. we used the toilet, first one all the flash was broken, then a black water came out of tank. so scary. we called the room service, reception and no one came after few calls. 6. our rooms didn't come with breakfast, then the following day we tried to have buffet. we were just 4 and rate was 550 per head. thats a total of 2,200. i asked them to have it room charged, once of the guys said please start, my family started to get food, the other guy called me and said, wait let me confirm, so i waited while others were getting food, after 5-10 mins waiting, he said, sorry YOU ARE NOT ALLOWED to eat here. i said why? he said thats the order from reception, then i said can i talk to the reception and see why, he called back and reception said, let them eat. i asked what happen? they guy said you need to pay before you eat. but i said i have 6K deposit and also used my credit card to secure all expenses.
Reviewed August 29, 2017
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Fontana Hotel and Villas - Fontana Hot Spring Leisure Parks
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