A Motel pretending to be a 3* Star Hotel”

My visit to Florida was to attend a family funeral, and the Hotel location was suggested by a family member. During my 7 days stay I slept in 3 different rooms for the following reasons :- Phone did not work, fridge frozen -up, TV (non-cable) not working, water on bathroom floor after shower. To had insult to injury, in what was clearly a stressful situation, on Sunday 12th the room was not cleaned. eg. beds not made, bins not emptied, bathroom not cleaned. and floors not mopped.. Having stayed at numerous hotels in USA, I know and have experience 3 Star Standards. and associated Services... The Standards in the rooms at the Fort Lauderdale Grand..is definitely below par, due to old, broken and outdated furnishings which a lick of paint cannot remedy. Finally, I would like to be compensated , for the discomfort and distress I was forced to endure. given the reason for travelling to Fort Lauderdale.

Very Accommodating Hotel”

My wife and i were on vacation staying here when I was in a motorcycle accident and ended up spending a month in a local hospital before i was well enough to travel back home to the boston. During our stay and during this whole ordeal when i was injured everyone at the hotel was great to myself and my wife. They allowed her to keep our stuff in the room Untill i was out of the clear and my wife was able to get back there to get our stuff. During our month down there she stayed at this hotel a couple more times when she needed a break from the hospital. They were always very concerned about how i was doing and always made her feel like this was her home while we were there. We even met some people who were doing some upgrades to the hotel and became very good friends of my wife and I. We actually still keep in touch today

Best Hotel in the area for price , service, cleanliness and comfort ”

Hotel is having renovations to add to already beautiful grounds.. Pool is set in the center and you feel like your on an island the moment your on the grounds... Housekeeping needs recognition on its its own. Friendly and always looking for ways to make your stay better . Front desk personnel could use more personality but nothing I'd complain about. All and all great value for your money also to add this is listed as LGBT friendly and I wanted to reassure LGBT community and blended families rest assure that I can happily say they are truly is in every way possible!

Very good”

The hotel actually responded to my review and looking up on the site they are correct but they don't tell you about the $100 deposit most places just require your card number but they actually take the money up front.. and I was trying to be nice but since they decided to respond the worst thing about this place are the drugs.. not only will you see other guests smoking marijuana out of their rooms but you will get knocks on your door 'hey man you want to buy some weed you want to buy this I got this'. I really didn't intend to put that out there but since they decided to respond I might as well put it all out there the hotel itself isn't really a bad place but what really made me angry was being woke up all time tonight with someone knocking at my door asking me to buy some damn drugs

Great location”

Felt like a typically under staffed tropical resort but in America. No other complaints, waterfalls and rainforest around the courtyard pool made the experience whole. The rooms were typical budget hotel too and that's not a bad thing. This hotel is also known as the Universal Palms hotel and conference centre.

Exceptional”

The owner of this hotel is hands on and a true gentleman. This reflecks in his incredible staff. From Eureeka, Coretta and Kierra on the front desk to katrinna, jessica, tahlia and the others in housekeeping. Danny and the other good guys in maintence. Thank you for always giving your best

Excellence in Housekeeping”

This hotel has the best housekeeping staff I've experienced. The room was kept clean and tidy and coffee and condiments were replenished/restocked well.

Last night before finally going home”

My wife stayed here on her last night before driving back home to boston. We were stuck down here because i was in a motorcycle accident and was in the hospital. The staff and all workers at the hotel were very nice and treated my wife very kindly durring a very tough time for my family

Room photos don't match reality.”

From the photos the place looks quite nice. When you arrive the entry is nice but that seems to be a tactic. The rooms didn't match the photos. We were a little disappointed. The room was clean, it just didn't feel inviting. It seemed like an old hotel that got a fresh coat of paint. The check in staff was very friendly. The ambiance of the hotel just didn't match our expectations. This is an exterior roomed hotel also, so people walk by your door at night. Half the lights in our room didn't work and you could see the green corrosion coming out of some plugs. We unplugged some lights to be safe. Again it was clean but didn't have a good feel to it.

Excellent”

Mattress isn't that comfortable, and bed was squeaking

Hidden fees that’s not worth it ”

The price for the hotel was great but there’s so many hidden fees. I want to know why all those resorts fees and the rooms are not well kept. I noticed upgrades but so many fixtures still old and ran down. With all the upgrades by the pool and lobby I think they should put more money into the rooms and update them. I love that it NO carpet but rooms still dusty and rusted. I was in a 1 bedroom suite and it was spacious but not clean.

Good hotel”

Clean rooms. Clean pool. What more do you need. Good price

Bad & could have been better! Would not recommend for more than a few days.”

First off, let me say that I think the staff is doing the best that they can under the circumstances. However, the hotel needs to be renovated. See list of pros and cons below. Pros Microwave, mini fridge and television worked Luggage cart to carry baggage was very helpful Fan worked great Sheets were clean Bed was comfortable Room was mostly clean Safe to put away valuables Cons Charged an extra $50 as cleaning fee that is supposed to be refunded. Fee was not listed on agoda.com reservation. Wanted to charge $100 but I complained and it was reduced to $50. Noisy place - I hardly got any sleep. Water on floor Telephone in room did not work Bathroom shower was dripping water all night and would not turn off Toilet had such a foul smell that I had to close the bathroom door while I tried to get some sleep. I won't say it is the worst hotel but it could be better. I would not recommend it for more than a few days visit. Please refund the $50 back to my card.

$100 Suprise”

It should be stated that its a $100 deposit when booking on line. Also whats the point of asking for arrival time if you can't get in the room till 3pm

No issues at all”

5 stars all the way will go back

Above average”

The hotel has one of the best location in the city. During our stay it was raining hard at night. On December 23, 2019 planning to get out early but the parking lot were flooded. It was shocking to see were cars almost underwater, entrance and exit look like a pond. People and cars were stranded had to find a way in and out to get into the room because of flood. Especially after hearing that the parking lot drainage had been supposedly clean shortly before our stay (per management).

The water was greenish yellow when me or my family would shower”

Every corner we turned, it smelled like straight marajuana! The shower water was always greenish yellow, they would pound on the door like police to clean!every Sunday’s its an event for gay ppl which don’t get me wrong, I love gay ppl, but not appropriate for children 4 yrs old and 10 yrs seeing men kiss each other n be inappropriate. But other then that this hotel is in the middle ono where! But u get what u pay for I guess!

Exceptional”

Wonderful experience!

Exceptional”

The staff is the best! They go above and beyond to make thier guests happy and comfortable. Katrina, Jessica, Tahlia, Danny.

Issues the entire stay”

Maybe it was just the room that i was given but we had issues the entire stay. Upon checking into the room the TV in the sitting area was NOT THERE, in the bedroom EVERYTHING WAS UNPLUGGED, THE TV NEVER WORKED. THERE WAS NO REMOTE.. THE AC LEAKED CONDENSATION SO MUCH IN THE ROOM WE HAD TO USE A SHEET TO WIPE IT OFF THE FLOOR, THE SO CALLED "SMART TOILET" WAS A HASSLE.. HAD TO TAKE THE LID OFF EVERY TIME U WANTED TO FLUSH AND FUMBLE WITH THE INSIDE PARTS. THE 1 SINGLE ICE MACHINE IN THE ENTIRE BUILDING DID NOT WORK. THIS STAY WAS A MESS.. I WOULD NOT GO BACK THERE