Four Points by Sheraton Surabaya, Pakuwon Indah
Enjoy all that Surabaya has to offer with a stay at Four Points by Sheraton Surabaya, Pakuwon Indah. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Enjoy all that Four Points by Sheraton Surabaya, Pakuwon Indah has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Four Points by Sheraton Surabaya, Pakuwon Indah.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Four Points by Sheraton Surabaya, Pakuwon Indah provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.
Dining and things to do
Each morning you can start the day with a delicious in-house breakfast offered at Four Points by Sheraton Surabaya, Pakuwon Indah. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Four Points by Sheraton Surabaya, Pakuwon Indah caters to its guests varied dietary restrictions with a selection of cuisine types such as kosher and halal available.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at Four Points by Sheraton Surabaya, Pakuwon Indah. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's mini golf course and golf course on site.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.
Around the property
Be sure to visit some of the city's popular sights during your stay in Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 7.5 km away.
Excellent Experience”
I have stayed twice at this hotel since it opened 2 weeks ago. Check-in by Pak Rahmad (Room Division Manager) and his staff was smooth and efficient. The rooms are not spacious but very comfortable and well-appointed. Bathroom is adequate with large shower enclosure however I would like more counter-top space and mirror lighting could be brighter. Breakfast was excellent with a wide selection and faultless service. The drip-filter coffee was not anything to write home about but they very kindly made a fresh coffee for me from the espresso machine when I asked. Pakuwon Mall access very convenient alongside the hotel entrance. Highly recommend this hotel if staying in west Surabaya.
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Dear Yessy, Thank you for taking the time to share your valuable feedback and for choosing Four Points by Sheraton Surabaya, Pakuwon Indah. We're delighted to learn our service and facilities did meet your expectations during your stay with us and became one of your travel highlights. Delivering an unforgettable service has been our top priority and glad that Rahmad - our Room Division Manager and the team, were able to deliver one of our key priorities during your stay. Your valuable feedback regarding room facilities and breakfast services has also been shared to the related department as a teachable moment in delivering genuine care and creating a memorable experience for our guests. We look forward to welcoming you again whenever your travels bring you back to Surabaya. Sincerely.
One night is really not enough”
This is my first time staying here. And the experience was just awesome since I arrived the hotel. I got myself early checked in, the room was so nice, clean, and smells good. The one made me impressed was the front staff named Tiara, she was really friendly and took your comfortable issue as her main concern. Nia from the resto was also very nice and polite. I will definitely come back here for sure. I haven't fully enjoyed the facility yet due too busy in business. Once again thank you FOUR POINTS Pakuwon Indah.
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Dear Christian, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
Nice, clean hotel with excellent staff!”
This was our third time to book at Four Points Hotel. Staff are always attentive and accomodating. From the duty manager (Hello, Ms Cindie!) Down to the cleaning service staff ( hello septian and anam). We enjoyed our breakfast, too. Mr. Irwan and Ms Greina made sure that we had what we needed. Ms. Greina was too kind to explain some of the traditional drinks. Thanks for encouraging us to try them. We will definitely come back.
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Dear Patria, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team
Just love it”
All staffs deliver excellent job. Frontliners are very nice and friendly. Mas Tri is very well in serving Pecel Margaret and drinks to us. Mbak Rere assist us at breakfast time. Chefs have a wonderful dishes. Room is very clean and comfy. The hotel location is the best for those who love shopping. Gym has complete fitness equipment, clean and spacious.
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Dear Bapak Iwan, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team
Great hotel inside the mall”
We take the junior suite room and it is spacious so the kids can have their online school without any hassle. The staff is very friendly and helpfull, allow us to have a very very late checkout until the online school over. Thank you .. Clean and spacious We didnt have the breakfast so i cannot review on that Having it on the mall is one advantage but on the other hand also makes it hard to park on the busy time. The hotel parking signage is confusing. At first we really had to have 2 laps on the parking lots before find the hotel lift on basement 3. Despite that, definitely will come back for sure!! :)
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Dear Eva, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
Great hotel in West Surabaya”
Value for money with some great facilities. Have access inside the mall. So it makes me easier when i need buy some food for my son. Have a clean and spacious room. The hotel also keep on the health protocol. Overall I feel satisfied can stay in this hotel. Thankyou Four Points!
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Dear Debby, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
Truly one of the best hotel”
The hotel staff is amazing, all are friendly and ready to help. They never fail to greet you with a smile. Prepare to smile alot. A wide spread of breakfast items, alot of pastries, there's even sushi which is really not common. I love that they put an indonesian speciality dish for breakfast. Theres even soy milk which makes me believe they really thoroughly thought out their breakfast items. I love that the hotel is located beside the mall. The mall is superhuge. You can get everything you want there. The room is clean and amenities of the hotel is good, there's gym and swimming pool. Lastly, I stayed on my birthday, and to my surprise they even prepared a cake and a card with their staff signatures. I truly feel special. Thank you for the kind thoughts and delicious cake. Me and my friends thoroughly enjoy our stay🙂👍🥰
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Dear Sri, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team
The best connecting to mall hotel, always ”
Still the best connecting to mall hotel in Surabaya. Just amazing that they still can prepare our favourite Junior suite room ready before standard check-in time based upon our request in the highseason. In Four Points Pakuwon, we never heard anymore : sorry your room still not ready 😊 Our favourite always the 6th floor. They have 2 big pool. The breakfast has so many variant, and never fail on taste. Many thanks to Mr. Udin the FO Manager and Mr. Akbar for the warmth cooperation. Will come back there soon…
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Dear Yuliani, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
Exceptional”
Great hotel, just linked to pakuwon mall. Easy access to food. Hotel is new and clean and staff are polite and attentive. Special thanks to Akbar and Vicky from front office who were very friendly and welcoming. Gym is great and open 24 hours. Had a nice stay here and would definitely return again.
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Dear Candice, Thank you for sharing your positive feedback and choosing Four Points by Sheraton Surabaya, Pakuwon Indah as your hotel during your travel. Your comments are a song to our ears and have been shared with the hotel team. We're looking forward to welcoming you back whenever your travels bring you back to Surabaya. Be Well. Four Points by Sheraton Surabaya, Pakuwon Indah's team
LOVE IT SO MUCH!!”
Ga pernah mengecewakan nginep disini. Kebetulan jg dapet upgrade breakfast ke the westin so it’s absolutely worth the price. Pelayanannya ga usah ditanya. Semua ramah2 dan membantu bgt. Prokes jg ketat bgt. seminggu sebelumnya telpon gimana prokes disini. Mereka bilang 2 hari sebelum tamu masuk kamar, kamar tersebut dikosongin dan disinfektan tiap hari. Jujur aku ga ragu sama sekali and trust them with all my heart 😁😁 Sudah 2x nginep disini ga pernah ada minus. Would come back next year krn bakal jd tempat wajib to celebrate our anniversarry here 😁 10000/10 for me
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Ibu Fiona yang terhormat, Terima kasih atas komentar positif anda mengenai pengalaman menginap di Four Points by Sheraton Surabaya, Pakuwon Indah. Kami sangat senang mengetahui bahwa fasilitas dan pengalaman berharga yang kami berikan sesuai dengan ekspektasi anda. Kami menunggu kedatangan anda kembali di Four Points by Sheraton Surabaya, Pakuwon Indah dalam waktu dekat. Salam hangat, Manajemen Four Points by Sheraton Surabaya, Pakuwon Indah
Exceptional”
The quality and facility in Four Point by Sheraton Pakuwon Surabaya make me want to stay there as my favourite hotel. The service is good. the location of this hotel is near when many people want to go to the mall. My family like it when they want to come in. The securities are politely and they would like to welcome us and say greetings to other. However, The price is expensive, so we cost too much money. The bedroom is good because it is luxury. I hope i want to stay again in this hotel. Thank you
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Dear Diana, Thank you for sharing your valuable feedback and choosing to stay at Four Points by Sheraton Surabaya Pakuwon Indah. We're delighted to learn that you have an enjoyable moment and our associate deliver a consistent service during your stay. We would kindly send your warm comments to the hotel team. Once again, thank you for your valuable feedback and we do hope to serve you again whenever your travels bring you back to Surabaya. Sincerely.
Exceptional”
Staying a night with my families for vacation. From check in until check out, the process are fast and the staffs are very friendly. The rooms are clean and the breakfast are satisfying. We even got room upgrades for free and meal complimentary. Really like this hotel and we definitely will come back again.
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Dear Richard, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
Great breakfast, clean room, friendly staff”
This hotel is under the same roof management as Marriot. So be expected excellent quality for the excellent value for money. We stayed in Premium Deluxe. It was a pleasant stay. Our room was nice and clean. There are an excellent Bluetooth speaker and alarm beside the bed. So you can play a Spotify playlist wirelessly through your phone. Standard 4-star hotel amenities such as coffee, tea, sugar, and a hot water boiler. The rooms provide a wardrobe that you can use to hang your suit and clothes. There is also a nice mini refrigerator and deposit box. A comprehensive local and subscribed TV selection network is available to watch. The bathroom offers a retractable shower and standard bathroom amenities such as body lotion, conditioner, toothpaste kit, shampoo, etc. A hairdryer is also available. This hotel has two giant pools that are aesthetically exteriorly arranged. Pools depth is around 1.3 meters with a nice curvy poolside rim. The second pool offers a standard rectangular shape for those who like swimming back and forth. They also have a 0.5-meter depth pool for kids and babies. Besides the collection, the other facility is a gym room. However, we have not tried it yet. Our most likely and favorite part of this hotel is the breakfast! The Djaman Doloe Resto and Bar offers one of the best and tastiest breakfasts among other 4-star hotels. They have a wide selection of local cuisine, western and Asian food. We tried their latte coffee, and it was exceptionally delightful. The atmosphere and the interior design were vibrant and aesthetic. We don't have any complaints about the Resto. Additionally, the best of this hotel is the location. You can access the hotel directly from Pakuwon Mall on the Ground level. This access is an excellent value for those who like shopping. We want to stay longer on the next occasion. We recommend this hotel for a staycation for 1 or 2 days.
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Dear Andre, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
Good Hotel, Location and Staff”
Overall, me and my family enjoy staycation in Four Point Pakuwon. Staff very helpful, Room very clean, Breakfast good, and connect with Supermall. Next time we will back to staycation again in Four Point Pakuwon. Thank you.
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Dear Stefanus, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah's team
A hotel with ❤️”
Stayed here on the first 3 days after their opening ( Dec8,2019) and very very happy with my decision, people are friendly here - lots os smiling faces around us and the location is superb ! You are seconds only to the prestigious Pakuwon Mall ! Probably the best place to stay in West Surabaya ! ⭐️⭐️⭐️⭐️⭐️
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Dear Harry, Thank you for taking your time to share your valuable feedback, and for staying with Four Points by Sheraton Surabaya, Pakuwon Indah. Your feedback is a song to our ears. We're delighted to learn that outstanding service from our associate, hotel convenient location with Pakuwon Mall, and your enjoyable stay with us has been a highlights of your travel to Surabaya. Your feedback has been shared to the hotel team as an example in delivering a genuine care and memorable service to the guests. We do hope to welcoming you back whenever your travel bring you back to Surabaya. Sincerely.
Excellent stay”
Very much enjoyed my stay at Four Points. The room is minimalistic and clean. Pillow was just nice, they provided 2 different firmness options to use. The location is very convenient as it is on the mall.
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Dear Steven, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team
Superb value, Superb Room, Superb buffet breakfast, Superb location”
Sheraton is the only hotel that I can sleep through the night. Something in their bed and pillow. Location of 4 points was superb, right beside one of the biggest and newest mall in Surabaya. Buffet breakfast is so good! Especially the local section...
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Dear Nicholas, Greetings from Surabaya! Thank you very much for choosing us as your preferred place in Surabaya and taking the time to review us following your recent visit. I am delighted to learn that you have enjoyed your stay with us. We hope we will have another opportunity to welcome you back to Four Points by Sheraton Surabaya, Pakuwon Indah, and please do not hesitate to contact me for any future arrangements. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team
Great location, Hotel inside Mall”
Nice hotel with great location, breakfast n room is okay n clean..the staff are helpful n kind too..definitely would stay again at Four Points..
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Dear Martina, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team
A place very recommended to stay”
It is a nice and even nicer compared to the earlier hotel i visited yesterday. Nice rooms, clean and comfy, nice swimming pool and breeze, and great view of the new surabayan vibes. Well it is a newer hotel indeed, but the spirit of the staff and the passion in serving their customers is frlt to our hearts (that i didnt get in the previous hotel). All the small touch is given for customers safety, and even get a package of masks and sanitizer. Highly recommended for you to stay at @fourpointssurabayapakuwon! And thank you for your free room upgrade. Cheers! Barusan aja breakfast di @fourpointssurabayapakuwon, unik banget nih konsep dan penyajiannya. Berbeda dengan hotel2 lain yang buffet nya gitu2 aja, di sini makanannya di hidangkan sendiri2 di stall2 yg tersebar d Djaman Doeloe Resto di lantai M3 hotel ini. A stall Chinese Food, Bubur Madura, Nasi Bali, Penyetan, Omelette Corner, serta Dessert dll. Tiap2 stall saling bersorak menawarkan hidangan mereka, jadi berasa hidup dan lebih rame, tapi ga sehiruk pikuk di foodcourt mall atau pujasera. Jadi kita masih bisa menikmati suasana yg tenang dan comfy tapi tidak boring dan feel nostalgic huat yg infin nuansa tradisional. Hidangannya sendiri jg oke banget, misalnya nasi gorengnya fresh from the wajan 😄 jadi lebih enak drpd nasi goreng yg udah dipanasi sebelumnya. Oya mereka jg menerapkan sistem yg sama kayak hotel lain, pengunjung akan dilayani oleh petugas dan serving akan dilayani oleh perugas yg udah pakai sarung tangan dan masker dll. Jadi relatif lebih terjamin higienisnya. Menurut manajer in chargenya Pak Rizal, dia menyiapkan konsep ini supaya unik drpd yang lain. Nice effort from @fourpointssurabayapakuwon. It wil be a memorable experience.
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Bapak Jimmy yang terhormat, Terima kasih atas komentar positif anda mengenai pengalaman menginap di Four Points by Sheraton Surabaya, Pakuwon Indah. Kami sangat senang mengetahui bahwa fasilitas dan pengalaman berharga yang kami berikan sesuai dengan ekspektasi anda. Kami menunggu kedatangan anda kembali di Four Points by Sheraton Surabaya, Pakuwon Indah dalam waktu dekat. Salam hangat, Manajemen Four Points by Sheraton Surabaya, Pakuwon Indah
prime service!”
even though i only stayed here for one night, but it was such an enjoyable night! the staff was super friendly, very assisting, warm, and the breakfast was really good! i particularly enjoyed the bubur madura! overall i would say my stay was worth the price and thank you for all staff of four points!
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Dear Puti, Thank you for sharing your positive feedback and choosing Four Points by Sheraton Surabaya, Pakuwon Indah as your hotel during your travel. Your comments are a song to our ears and have been shared with the hotel team. We're looking forward to welcoming you back whenever your travels bring you back to Surabaya. Be Well. Four Points by Sheraton Surabaya, Pakuwon Indah's team