9.0

Exceptional
/10
(1,839 reviews)See what guests said
Highly rated by guests – 93% would recommend
Highly rated by guests – 93% would recommend
Housekeeping65
Breakfast40
Shops14
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Tunjungan Plaza 330 m
Monkasel (Submarine Monument) 1.6 km
Tugu Pahlawan 1.7 km
Suramadu National Bridge 2.2 km
Bungkul Park 3.3 km
Sampoerna Museum 3.4 km
Surabaya Town Square 3.8 km
Surabaya's Zoo 4.0 km
Pakuwon Food Festival 7.1 km
Masjid Nasional Al Akbar Surabaya 8.8 km
Nearby landmarks
Plaza Tunjungan 140 m
Gramedia Bookstore 140 m
Wartel Shops 140 m
Tunjungan Mall 190 m
Top Ten & Coyote Bar 230 m
KidZoona 250 m
Puskesmas Kedungdoro 280 m
DAISO 280 m
Wisata Rasa 290 m
Kantor Garuda Indonesia 290 m
Four Points by Sheraton Surabaya

"Front desk staff are very friendly, helpful and quick in responding request."

Mary - February 12, 2020
Deluxe King, Guest room, 1 King - Bedroom Four Points by Sheraton Surabaya
Lobby Four Points by Sheraton Surabaya
Interior view Four Points by Sheraton Surabaya
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Free Wi-Fi

Four Points by Sheraton Surabaya

JL. Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Tunjungan Plaza
Within 330 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Located in heart of Surabaya

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money8.7
Distance to city center0 km
Location rating9.5
Nearest airportJuanda International Airport (SUB)
Distance to airport14.1 km

Rooms available at Four Points by Sheraton Surabaya

Premium Suite, 1 Bedroom Suite, 1 King
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 king bed
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Premium Room, Guest room, 1 King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe King, Guest room, 1 King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Guest Room Guest room, 1 King or 2 Twin/Single Bed(s)
...
  • Room size: 25 m²/269 ft²
  • 1 king bed
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Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • 1 queen bed or 2 single bed...
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Double or Twin DELUXE DISABLE ROOM
...
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    Premium Room
    ...
    • Room size: 40 m²/431 ft²
    • 1 king bed
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    Premium Suite
    ...
    • Room size: 53 m²/570 ft²
    • 1 king bed
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    Premium Triple Room
    ...
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      Frequently asked questions

      What time is check-in and check-out at Four Points by Sheraton Surabaya?

      Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Four Points by Sheraton Surabaya?

      Four Points by Sheraton Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 346000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Four Points by Sheraton Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Four Points by Sheraton Surabaya has a car park right on site for maximum convenience. Parking is available for a fee of 50000 IDR per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

      Is breakfast offered at Four Points by Sheraton Surabaya?

      Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Four Points by Sheraton Surabaya. A selection of food types including western, halal and asian breakfast options is available for guests. There's an additional charge of 239580 IDR for adults and 120000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Four Points by Sheraton Surabaya?

      Four Points by Sheraton Surabaya features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

      Can special events be hosted at Four Points by Sheraton Surabaya?

      You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Four Points by Sheraton Surabaya. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

      Can business events be hosted at Four Points by Sheraton Surabaya?

      On-site venues and convenient event services make Four Points by Sheraton Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 360 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

      What is the smoking policy at Four Points by Sheraton Surabaya?

      Four Points by Sheraton Surabaya does permit smoking in some areas and is not 100% smoke-free.

      Show more questions
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      What people love about Four Points by Sheraton Surabaya

      • 10.0

        Exceptional
        Location

        "Good location, spacious room, friendly staff, nice food."

        Jeffry

        |

        April 22, 2019

      • 10.0

        Exceptional

        "Definitely wil be back to this hotel again."

        Julius

        |

        November 26, 2020

      • 9.6

        Exceptional

        "Definetely will come back again."

        Messah

        |

        January 2, 2020

      Property ranking|Compared to 706 Surabaya properties
      See all rankings
      Location score
      9.4/10
      Service score
      9.1/10
      Cleanliness score
      9.1/10
      Room size
      37 sqm.
      Better than
      99
      %
      of Surabaya properties
      Better than
      96
      %
      of Surabaya properties
      Better than
      96
      %
      of Surabaya properties
      Bigger than
      96
      %
      of Surabaya properties
      Up to 30% off with Agoda Insider Deals!

      Prices drop the moment you sign in!

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      Overall rating:

      9.0

      Exceptional
      1,839 reviews
      Cleanliness
      9.1
      Facilities
      8.7
      Location
      9.5
      Read all reviews >
      What travelers say they love:
      Breakfast was very good, All nice and highly recommended
      Merlin from Indonesia
      Family with older children
      More about Four Points by Sheraton Surabaya

      More about Four Points by Sheraton Surabaya

      Located in the lovely area of Surabaya Center, Four Points by Sheraton Surabaya Hotel enjoys a commanding position in the business, shopping, restaurants hub of Surabaya. The city center is merely 0 KM away and the airport can be reached within 45 minutes. With its convenient location, the hotel offers easy access to the city's must-see destinations.

      At Four Points by Sheraton Surabaya Hotel, the excellent service and superior facilities make for an unforgettable stay. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

      Four Points by Sheraton Surabaya Hotel is home to 293 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, slippers, sofa, towels, closet. The hotel offers many unique recreational opportunities such as fitness center, outdoor pool, pool (kids). Four Points by Sheraton Surabaya Hotel is an ideal place of stay for travelers seeking charm, comfort and convenience in Surabaya.

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      Most talked about facilities

      Breakfast

      47 mentions

      Housekeeping

      43 mentions

      Food & Dining

      9 mentions

      Swimming Pool

      9 mentions

      What they offer

      10.0

      Exceptional

      "I'll stay again if going to Surabaya in the future"

      rafiee

      |

      February 3, 2020

      View all reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Breakfast options

      Asian
      Continental
      Halal
      Vegan
      Buffet

      Restaurants on site

      Lime Restaurant
      Cuisine:Asian
      Menu:Buffet, A-la-carte

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Reviews of Four Points by Sheraton Surabaya from real guests

      Provided by verified guests of Agoda
      9.0
      /
      10
      Cleanliness9.1
      Facilities8.7
      Location9.5
      Service9.1
      Value for money8.7
      High score for Surabaya
      Rating
      9+ Exceptional (325)
      8-9 Excellent (83)
      7-8 Very Good (102)
      6-7 Good (19)
      <6 Below Expectation (11)
      Time of the year
      Mar - May (103)
      Jun - Aug (123)
      Sep - Nov (175)
      Dec - Feb (139)
      Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
      All guests (1315)
      All room types
      All languages

      Show reviews that mention 

      Showing 540 verified guest comments
      12345
      9.6
      Exceptional
      Martha from Indonesia
      Family with young children
      Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
      Stayed 1 night in August 2020

      It was upgraded to Sheraton Hotel”

      Regarding the covid 19 situation, all the bookings on Four Points Surabaya is transfered to Sheraton. It was such a relaxing stay. Sheraton is quite an old 5 star hotel, but everything is so well maintained. The room is cozy & clean, eventhough not the newly renovated room. We loved the swimming pool, great ambience & the water was just at the right temperature. The breakfast was also super! A lot of choices, and all are very tasty. During our stay we noticed that most of the staffs were very friendly & helpful. We had a great time with a very friendly price. Thank you!

      Reviewed August 21, 2020

      See room deals

      10.0
      Exceptional
      Faridah from Malaysia
      Business traveler
      Stayed 2 nights in November 2016

      Deluxe City View”

      Such a great room even though the view is the swimming pool and the city view is blocked by another building. I love the bed .. a 5 stars bed that 4 Asean people can sleep comfortably on it. The Tunjungan Plaza mall is just next to 4Points..very convenient to shop, to eat, and to pamper yourself. The reception staff..a nice lady..is very helpful. The buffet breakfast has a lot of varieties..from Indonesian food to the Western. Don't miss the Rawon soup with sambal kicap..very tender and nice eating it with the bread. Thank you for allowing to fill up my water bottle with the orange juice. The Bluebird taxi is always available and make it easier for you to go around Surabaya. Everything is great at Four Points Surabaya, and I will be looking for Four Points Jakarta and Bandung in Jan 2017. Very satisfied!

      Reviewed November 28, 2016

      See room deals

      10.0
      Exceptional
      Yuntakari from United States
      Family with teens
      Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
      Stayed 3 nights in July 2019

      Surabaya Best hotel”

      I am from LA and I always stay in Four Points whenever I come to Surabaya. Normally I came by my self for business but this time I bring my family for holiday to Surabaya and Bali. The people who works at this hotel is very nice and attentive. They always try to make us happy and making sure they have done their job well. Although this is four stars hotel but I felt like staying in 5 stars hotel. Breakfast choice is not much variety but food quality is great! I will come back and stay there again next time.

      Reviewed July 09, 2019

      See room deals

      9.2
      Exceptional
      Adrian from Indonesia
      Solo traveler
      Deluxe King, Guest room, 1 King
      Stayed 3 nights in December 2019

      Best Value for Those Who Frequent Tunjungan Plaza”

      Best place to stay if you go to Tunjungan Plaza. This hotel doesn’t have a direct connection to Tunjungan Plaza as Sheraton does, but it’s a close second. There are 2 entrances from Tunjungan Plaza. The main entrance on the ground floor is just next to Sogo Department store. Just exit and enter the neighboring building. The other entrance is by going through the parking lot on the 5th floor of Tunjungan Plaza, go one floor up and you can get to the 2nd entance to the hotel. Not a direct connection, but it’s as good as one. The value of the location is mainly because it is next to Tunjungan Plaza. It’s one of the biggest malls in Surabaya. You can practically everything you need there, from daily needs or groceries, cafes, restaurants, and cinema. The access to and from the airport is simple as well. The price is just about right. When compared to surrounding hotels, this maybe on the upper side, where there are plenty of cheap business hotels which are about half the price here. But considering the quality and location, it is quite reasonable. When compared to the same hotel quality in Jakarta, this may still be considered affordable. It is a level better than typical budget hotels, but not quite a classy hotel. Just about right for those on business in general.

      Reviewed December 28, 2019

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      9.2
      Exceptional
      CHIHTING from Taiwan
      Business traveler
      Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
      Stayed 4 nights in August 2019

      Very nice stay”

      very good location, comfortable beds n pillows, clean environment, very delicious breakfast. and the best is all the staff's service, they brought us a very impressive trip. Thank you all of Four Points by Sheraton Surabaya.

      Reviewed August 26, 2019

      See room deals

      10.0
      Exceptional
      Adam from United States
      Business traveler
      Stayed 2 nights in September 2016

      Much nicer than expected in Surabaya!”

      I booked a premium room at the Four Points for 2 nights as I needed to travel to Surabaya for a business trip. All the hotel's premium rooms were full, so I was upgraded to a suite -- this was a very pleasant surprise! Overall I enjoyed my stay very much. Being connected to Tunjungan Plaza Mall (with every international store and restaurant imaginable) made this a great home base for my stay in Surabaya. Would recommend to anyone

      Reviewed September 26, 2016

      See room deals

      8.8
      Excellent
      HARTINY from Singapore
      Family with young children
      Stayed 1 night in December 2017

      My stay at Four Points at Sheraton”

      The journey was rather Long with traffic. The staff was respectful and accommodating to the little requests I made. They made my stay more enjoyable.Food was easy access as there was a shopping centre with many Food places to choose from. Too bad we only stayed a night. In future will stay longer. I also needed a cab to the the I airport and it was arranged by the hotel concierge. The hotel takes considerations for every occupiers safety at the point of our entry. This made me and my family feeling safe. Thank you to all staff of Four point Sheraton, who made our stay comfortable.

      Reviewed December 10, 2017

      See room deals

      8.8
      Excellent
      Mario from Indonesia
      Business traveler
      Stayed 2 nights in April 2017

      Surabaya new iconic hotel”

      The location is in the heart of Surabaya CBD. The cleanliness has really impressed. With less than a million rupiah, you will not get any better than Four Points. Definitely will come back if visit Surabaya for business

      Reviewed July 16, 2017

      See room deals

      9.6
      Exceptional
      Bambang from Indonesia
      Business traveler
      Stayed 1 night in May 2018

      The best HOTEL in Surabaya”

      Four Points Surabaya is definitely the most recommended place to stay in Surabaya. Their hospitality, cleanliness, room size and location are unbeatable.

      Reviewed May 10, 2018

      See room deals

      9.6
      Exceptional
      Kang from Singapore
      Family with young children
      Stayed 2 nights in December 2018

      Cosy place close to home”

      I like the excellent services provided by front desk officer Mega who arranged connecting rooms for us on the 2nd night as well as shifting out luggages to the new rooms. I love the thick, cosy n super comfortable clean beds n room in the hotel. I love the closest proximity where the hotel is located in the Tunjungan Mall. Everything is good. We did not choose bed with breakfast so cannot commend about the breakfast. It has what a 4 or 5 star hotel services. Even the security guard is friendly n polite treating every guest with respect n showing excellent professionalism. Good job to all staff in Four Points hotel for doing your job with pride!👍👏

      Reviewed December 27, 2018

      See room deals

      9.2
      Exceptional
      Peter from Malaysia
      Business traveler
      Stayed 2 nights in July 2017

      Pro and Cons”

      Pro: - Attached with biggest mall in Surabaya - Fast check in/out, great staffs in hotel always ready to help - Good location - Good connection speed of wifi Cons: - Breakfast doesn't has many choice, and for chinese who don't take beef is even less choice because many foods are beef such as beef sausage, beef bacon.. should has more choices for chicken... Bread and cake is very limited choice... - Massage rate in the hotel is too expensive

      Reviewed July 18, 2017

      See room deals

      10.0
      Exceptional
      Lina from Indonesia
      Family with young children
      Stayed 2 nights in October 2017

      Modern and Cozy Hotel”

      The room is spacious, clean, and modern. The food from Lime Restaurant also taste good balance with the price too. The staff very helpful and give quick response to guest request. Definitely in my top five favorite hotels in Surabaya. We'll be back soon!!!

      Reviewed October 12, 2017

      See room deals

      10.0
      Exceptional
      Paul from Malaysia
      Couple
      Premium Room, Guest room, 1 King
      Stayed 1 night in May 2019

      Too much of smoking floor at the executive level - OMG horrible allow smoking - crazy”

      Bad bad taste by the name Sheraton, to allow smoking hotel floor, OMG spoil the air when we walk out - the executive room was clean but once out of the room, we have to control our breath until we reach the lift or we control our breath when going into our room - death trap for the hotel...horrible smelll and spoil the name of sheraton, please stop all smoking in the hotel - fine them for smoking

      Reviewed May 22, 2019

      See room deals

      10.0
      Exceptional
      Wai
      Couple
      Stayed 1 night in September 2018

      Beautiful hotel with excellent service!”

      Good location, right next to Tunjungan Plaza (enter by Sogo departmental store to the mall). Staff were polite and greeted us when we see them. Concierge was very helpful too. Staff can speak English so communication was not a problem. It was a great stay and we definitely will be back again when we visit Surabaya!

      Reviewed September 20, 2018

      See room deals

      7.6
      Very good
      Dyni from Indonesia
      Business traveler
      Stayed 1 night in October 2017

      Got free upgraded room”

      It was the 3rd time to stay in Four Points to arrange company meeting there, I made room reservation by online travel agent and chosen to get Premium Room. Room is extremely nice with corner window so I could enjoy view of Surabaya from my room. the thing which disturbed me is about bathroom interior, It was too white without any window/glass and design is not compared with room interior. I hope someday it will be renovated

      Reviewed October 09, 2017

      See room deals

      9.2
      Exceptional
      Vilia from Indonesia
      Group
      Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
      Stayed 1 night in January 2019

      Exceptional”

      Good location. Next to tunjungan plaza. Easy to shopping. Easy to look for meal. 500 m to rawon setan. 800 m to bebek sanjay. Close distance to Zangrandi ice cream. Staff are friendly and quick in responding to our requests. Good size of bed. Twin room here = 2 queens bed. Air con in the room is cool which is important for me consider surabaya is very hot especially in the afternoon.

      Reviewed January 06, 2019

      See room deals

      10.0
      Exceptional
      Henry from Indonesia
      Business traveler
      Stayed 1 night in October 2017

      Definitely coming back for more”

      I don't like the drop off lobby which doesn't represent a good hotel. However, the check in lobby is great. Staffs are very polite, full of smile and respectful. Hotel room is spacious and very clean. Definitely will come back to this hotel whenever I visit Surabaya.

      Reviewed July 31, 2018

      See room deals

      10.0
      Exceptional
      Muhammad from Indonesia
      Family with young children
      Deluxe King, Guest room, 1 King
      Stayed 1 night in December 2018

      In the City Centre”

      Nice Vacation with Family in City Center of Surabaya. Staff is very friendly and connected with Surabaya Mall. Recommended to stay here with families

      Reviewed February 06, 2019

      See room deals

      9.2
      Exceptional
      Peter from Malaysia
      Business traveler
      Stayed 1 night in December 2017

      Great Location and Staffs”

      Pro: - Perfect Location which connected to biggest mall in Surabaya - staffs always ready to greet and help you - wifi is strong and always connected when you back to this hotel Cons: - breakfast can be improved - always fully booked on weekday

      Reviewed December 11, 2017

      See room deals

      8.0
      Excellent
      ariesta from Indonesia
      Business traveler
      Stayed 1 night in November 2017

      Great Location”

      If you are looking to spending your travelling time in the City (Surabaya) then this is the great location for you to stay. Because it is locate in the heart of Surabaya and also the hotel very close with Tunjungan Plaza. But for some of you who are willing to have business outside Surabaya example Sidoarjo. Then the hotel would be a little bit far from your destination about 1 hour to Sidoarjo. So far the experience is wonderful and also they have complete gym equipment.

      Reviewed November 20, 2017

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