Four Seasons Hotel Hangzhou at West Lake
Four Seasons Hotel Hangzhou at West Lake
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Garden Room with King Bed - Bed Four Seasons Hotel Hangzhou at West Lake
Garden Room with King Bed - Bed
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Lobby Four Seasons Hotel Hangzhou at West Lake
Lobby
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Interior view Four Seasons Hotel Hangzhou at West Lake
Interior view
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Interior view Four Seasons Hotel Hangzhou at West Lake
Interior view
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Exceptional
Location
9.7
See all 47 photos Four Seasons Hotel Hangzhou at West Lake
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Four Seasons Hotel Hangzhou at West Lake

Exceptional location
- 2.91 kilometers from city center
- What's nearby?
Exceptional
From 36 reviewsSee what guests said
9.1
/
10
Exceptional facilities
9.6
Value for money7.9
Distance to city center4 km
Location rating9.7
Nearest airportHangzhou Xiaoshan International Airport (HGH)
Distance to airport29.5 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Room choices
9.5
Exceptional
Room comfort & quality
Lagoon Villa with king bed
Lagoon Villa with king bed
...
  • Room size: 140 m²/1507 ft²
  • Lagoon view
  • 1 king bed
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Garden Room with two double beds
Garden Room with two double beds
...
  • Room size: 63 m²/678 ft²
  • Garden view
  • 2 double beds
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Premier Garden Room with two double beds
Premier Garden Room with two double beds
...
  • Room size: 73 m²/786 ft²
  • Garden view
  • 2 double beds
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Garden Terrace Room with king bed
Garden Terrace Room with king bed
...
  • Room size: 73 m²/786 ft²
  • Garden view
  • 1 king bed
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Garden Terrace Room with two double beds
Garden Terrace Room with two double beds
...
  • Room size: 73 m²/786 ft²
  • Garden view
  • 2 double beds
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Panorama Garden Terrace Room king bed
Panorama Garden Terrace Room king bed
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 1 king bed
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Premier Garden Room with king bed
Premier Garden Room with king bed
...
  • Room size: 73 m²/786 ft²
  • Garden view
  • 1 king bed
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Garden Room with King Bed
Garden Room with King Bed
...
  • Room size: 63 m²/678 ft²
  • Garden view
  • 1 king bed
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Garden View Room with Two Double Beds
Garden View Room with Two Double Beds
...
  • Room size: 63 m²/678 ft²
  • Shower and bathtub
  • 2 double beds
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3 bedroom villa
3 bedroom villa
...
  • Room size: 920 m²/9903 ft²
  • Garden view
  • 3 king beds
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More about Four Seasons Hotel Hangzhou at West Lake

More about Four Seasons Hotel Hangzhou at West Lake

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (36)Booking.com Reviews (193)
9.1
/
10
Exceptional
Cleanliness9.3
Facilities9.6
Location9.7
Room comfort and quality9.5
Service9.4
Value for money7.9
Provided by verified guests of Agoda
All languages
All guests (36)
Showing 29 verified guest comments
12
9.6
Exceptional
Myra from Canada
Couple
Premier Garden Room with king bed
Stayed 1 night in June 2016
Superb!”
One of the best properties we've ever stayed in. The facilities and gardens were just beautiful and service was excellent too.
Reviewed July 02, 2016
8.8
Excellent
John from Taiwan
Family with teens
Stayed 2 nights in June 2016
Good hotel.”
good
Reviewed June 17, 2016
7.7
Very good
nilayati from Indonesia
Couple
Stayed 2 nights in February 2016
Walking distance hotel to West Lake of Hangzhou”
Walking distance to Hagzhou West Lake, too expensive and average service
Reviewed March 22, 2016
3.7
Ella from United Kingdom
Couple
Stayed 1 night in June 2015
Very Disappointing Experience”
Can't think of anything!
A very disappointing experience. Really not catering for Western guests. Our room was dirty with a big white splatter stain over the carpet, the food was terrible (you ordered one thing received another, some very bizarre unappetizing cooking), the indoor pool was too cold, the steam room dirty. Overall a horrible experience. We wouldn't want to go back even if you offered us a free room! Save your money and avoid!
Reviewed June 11, 2015
8.3
Excellent
Regan from Australia
Couple
Stayed 2 nights in November 2014
Beautiful Hotel”
Service was excellent and staff were attentive, Beautiful and tranquil grounds and its central location
Reviewed November 23, 2014
9.3
Exceptional
Sze from Canada
Business traveler
Stayed 2 nights in November 2014
Good hotel”
Great room
Reviewed November 13, 2014
8.0
Excellent
yoram from Israel
Couple
Stayed 1 night in November 2014
comfortable”
sound quality
good but not exciting
Reviewed November 10, 2014
9.3
Exceptional
Winnie from Hong Kong
Solo traveler
Stayed 3 nights in April 2014
very pleasant and peaceful”
friendly, attentive and resourceful staff; very beautiful garden; good quality food at Chinese restaurant
Reviewed April 10, 2014
9.7
Exceptional
Michael from Austria
Couple
Stayed 1 night in April 2015
Kritik”
Service, location GM
Perfekt, aber Musik in bar und restaurant nervt!!! Abstellen!
Reviewed April 19, 2015
9.3
Exceptional
Yanxia from Hong Kong
Solo traveler
Stayed 4 nights in September 2015
好地方”
一個環境優美的地方
Reviewed October 14, 2015
9.7
Exceptional
Chao from China
Couple
Stayed 2 nights in September 2015
早餐油烟味需改进”
香槟 环境 地理位置
Reviewed September 29, 2015
9.3
Exceptional
MEI from China
Family with teens
Stayed 5 nights in May 2015
不虚此行”
选址佳,酒店建筑设计有特色,服务好
闹中取静,交通便利,绝佳的地理位置与园林式的酒店环境,让我和家人一起渡过了一个极其美妙的的假期,是再次渡假杭州的首选
Reviewed June 16, 2015
10.0
Exceptional
yu from China
Family with teens
Stayed 2 nights in April 2015
非常美丽的酒店”
环境,房间,设施,餐饮都非常完美
儿子住在酒店都不愿意出来,酒店环境非常的美,小朋友玩的地方有很多,东西又好吃住在酒店里可以不出门体验杭州的春天
Reviewed April 24, 2015
9.3
Exceptional
ZHENG from China
Business traveler
Stayed 1 night in March 2015
好酒店”
提前的客户喜好征询房间大配套优
Reviewed March 30, 2015
8.7
Excellent
Jin from China
Business traveler
Stayed 2 nights in March 2015
地理位置优越”
服务、早餐、环境
酒店环境优美服务周到会再来
Reviewed March 18, 2015
10.0
Exceptional
Mengchen from China
Family with teens
Stayed 1 night in February 2015
不错的酒店!”
客房条件、员工服务、酒店环境
环境超级漂亮,就像住在花园里一样~员工服务态度都很好,蛮亲切的~
Reviewed February 27, 2015
9.3
Exceptional
hong from China
Family with young children
Stayed 1 night in January 2015
值得一去”
酒店环境清幽,风景优美,服务热情贴心
风景优美,环境清幽,服务到位,非常喜欢,下次去杭州还会选择西子湖四季
Reviewed January 14, 2015
8.0
Excellent
Lacey from China
Couple
Stayed 2 nights in January 2015
总体较好,但是某些环节稍微欠缺”
服务特别好;提前邮件以及电话联系交流喜好;态度诚恳
基本来说,这一级别的五星级酒店服务肯定是周到的;基础的洗护用品是欧舒丹,生活用品一律都是品牌!因为是父母周年庆,所以总想完美!不过还是有很多地方觉着不是那么完善!1. 礼宾部人员特别不勤力,帮开门当然很必备的,不过不会主动帮拿行李;2.水疗预定非常不开心,入住之前全部都是book,后因限行取消;父母第二天下午还是要我预约一下晚上9点,我報房間號之後,小姑娘說是有印象的,一开始是说OK!但是多問我一句幾位,我又说那就4位!她說約滿,要我改5點,6點,或者11点半!這個時間點的推薦也是醉了!后面有點生氣,覺得也太不專業了,既然都滿了,為啥一開始說2位可以,我說4位後就開始都不行的了!很不爽掛電話後覺得太氣了,又撥通直接點名投訴她!態度必須讚非常好!她主管後面給我電話,說是4位也是可以安排,還送小禮物!我不想扯的,只有父母去做了套餐!總得來說,體驗不錯吧!有問題基本都是能解決!還是可以攜家眷來再次入住!
Reviewed January 12, 2015
9.0
Exceptional
Zhang from China
Family with young children
Stayed 1 night in November 2014
顶级的酒店vs顶级的消费”
各方面都是完美的,当然价钱是昂贵的;另外早餐比较一般,可能早餐厅比较小,食物种类不算丰富,东西得摆到过道上,比较局促。还尝试了直接泛舟去西湖,确实很好的享受。想要泛舟的需要提前安排,到了下午就没法预约了
Reviewed November 16, 2014
10.0
Exceptional
Chao from China
Couple
Stayed 1 night in September 2014
环境很好”
服务,金沙中餐很好,环境
Reviewed September 15, 2014
12
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