Travelling to Japan? Read all updated requirements before you book.
Four Seasons Hotel Kyoto
Four Seasons Hotel Kyoto
Four Seasons Hotel Kyoto
Four Seasons Hotel Kyoto
Four Seasons Hotel Kyoto
Four Seasons Hotel Kyoto
Four Seasons Hotel Kyoto

Removed from saved list

8.8

Excellent

296 reviews

296 reviews

View3
Garden1
See map

8.6

Excellent

Location rating score

Excellent location - 800 meters from city center
Excellent for walking
Parking
Available
Walkable places
Imahie Shrine

80 m

Ruins Myohoin Gate

80 m

Kyoto National Museum

260 m

Chishaku-in

270 m

Yogen-in

330 m

Popular landmarks
Sanjusangendo Temple

400 m

Kiyomizu-dera Temple

1.0 km

Gion

1.6 km

Kyoto Station Building

1.6 km

Nishiki Market Shopping District

2.1 km

Closest landmarks
Gym Vinaccia

350 m

Sanjusangendo Temple

400 m

Hoju-ji Temple

400 m

Sanjusangendo Hall

410 m

Otani Hombyo

420 m

Four Seasons Hotel Kyoto

445-3 Myohoin Maekawa cho, Kyoto, Kyoto, Japan, 605-0932 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Kyoto part of Kyoto, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Fushimi Inari-taisha Shrine. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Show more

Highlights

Sparkling clean

730 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

400 meters to Sanjusangendo Temple

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Front desk [24-hour]

Bicycle rental

Valet parking

Pets allowed

Swimming pool [indoor]

Hot tub

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

4 travelers have booked today.

Value for money7.8
Distance to city center1.5 km
Location rating8.6
Nearest airportOsaka International Airport (ITM)
Distance to airport38.3 km

Rooms available at Four Seasons Hotel Kyoto

One Bedroom Hotel Residence two double beds
...
  • Room size: 83 m²/893 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
One Bedroom Hotel Residence Garden View king bed
...
  • Room size: 100 m²/1076 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
One Bedroom Hotel Residence with Tatami Dining Room two double beds
...
  • Room size: 130 m²/1399 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Four Seasons Room with King Bed
...
  • Room size: 53 m²/570 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Premier Room Garden View with king bed
...
  • Room size: 53 m²/570 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Four Seasons Room with two double beds
...
  • Room size: 53 m²/570 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
One Bedroom Suite King Bed
...
  • Room size: 98 m²/1055 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Two Bedroom Corner Hotel Residence two king beds
...
  • Room size: 160 m²/1722 ft²
  • City view
  • 2 king beds or 2 double bed...
Enter dates to see prices
One Bedroom Hotel Residence king bed
...
  • Room size: 83 m²/893 ft²
  • Courtyard view
  • 1 king bed
Enter dates to see prices
One Bedroom Hotel Residence Garden View two double beds
...
  • Room size: 104 m²/1119 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices

Frequently asked questions

Does Four Seasons Hotel Kyoto have a hot tub?

A hot tub is one of the facilities available at Four Seasons Hotel Kyoto.

What time is check-in and check-out at Four Seasons Hotel Kyoto?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Four Seasons Hotel Kyoto?

For those who wish to drive their own cars, Four Seasons Hotel Kyoto has a car park right on site for maximum convenience. Parking is available for a fee of 5000 JPY per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Kyoto with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Four Seasons Hotel Kyoto?

Wake up to a great continental breakfast at Four Seasons Hotel Kyoto. Adults can enjoy breakfast offered with an additional charge of 6072 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Four Seasons Hotel Kyoto?

Four Seasons Hotel Kyoto features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Four Seasons Hotel Kyoto?

Four Seasons Hotel Kyoto does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Four Seasons Hotel Kyoto?

Kyoto Shichijo Train Station is the closest train, metro, or bus station, about 730 m away from Four Seasons Hotel Kyoto.

What restaurants are nearby Four Seasons Hotel Kyoto?

Four Seasons Hotel Kyoto is located in Kyoto, famous for good restaurants such as Brasserie, Hand-Made Western Dishes Sato and Il Pappalardo.

What popular shopping places are close to Four Seasons Hotel Kyoto?

Four Seasons Hotel Kyoto is located in Kyoto area which features shopping places such as Kyoto Station Building, Engawa and Hanabirahitotsu, Higashioji-dori.

What are popular attractions near Four Seasons Hotel Kyoto?

Four Seasons Hotel Kyoto is located in Kyoto area, which is famous for attractions such as Fushimi Inari-taisha Shrine, Kinkakuji Temple and Kiyomizu-dera Temple.

What popular natural sightseeing spots are close to Four Seasons Hotel Kyoto?

Four Seasons Hotel Kyoto is located in the Kyoto area, which is famous for natural sightseeing destinations such as Otowa Waterfall, Kyoto Cycling Tour Project (Kyoto Station Cycle Terminal) and Mount Inari.

Show more questions
See map

Explore the neighborhood

What people love about Four Seasons Hotel Kyoto

  • 10

    Exceptional

    "Great garden"

    WeiChih

    |

    December 15, 2019

  • 9.2

    Exceptional

    "Amazing garden/pond view and great environment."

    Kin

    |

    December 11, 2019

Overall rating:

8.8

Excellent
296 reviews
Cleanliness
9.4
Facilities
9.2
Location
8.6
Read all reviews >
More about Four Seasons Hotel Kyoto

More about Four Seasons Hotel Kyoto

Four Seasons Hotel Kyoto

See more of Kyoto when you stay at Four Seasons Hotel Kyoto and experience all the benefits of a truly central location.
Four Seasons Hotel Kyoto offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Kyoto. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Four Seasons Hotel Kyoto is furnished and equipped with handy amenities. Some rooms are equipped with linen service and air conditioning for your convenience. Some rooms at Four Seasons Hotel Kyoto include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Four Seasons Hotel Kyoto. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Four Seasons Hotel Kyoto offers wonderful recreational facilities for guests to enjoy. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Have some easy fun without traveling far, while playing yoga room at Four Seasons Hotel Kyoto. Pick up something memorable for yourself or those waiting for you back at home, at the souvenir shops.


Around the property

Take some time to explore Kyoto during your stay at the hotel. Get a photograph of yourself in front of Gion located 1.5 km away, a must-see for anyone visiting Kyoto.

Show more
Amenities and facilities
Exceptional
Facilities

9.2

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • Japanese
  • Korean
  • Spanish

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Kids meal

Access

  • Cat-friendly
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Carpeting
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily newspaper
  • Desk
  • Dressing room
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Heating
  • In-room safe box
  • Ironing facilities
  • Laptop workspace
  • Linens
  • Mini bar
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Sewing kit
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Umbrella
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
Restaurants on site

Brasserie

  • Cuisine: European
  • Menu: Buffet

The Lounge & Bar

  • No additional information available

Sushi Wakon

  • Cuisine: Sushi
Location
445-3 Myohoin Maekawa cho, Kyoto, Kyoto, Japan, 605-0932
Excellent
Location

8.6

Airports

  • Osaka International Airport (ITM)
    38.3 km 47 min drive
  • Kobe Airport (UKB)
    63.5 km

Public transportation

  • Kyoto Shichijo Train Station
    730 m
  • Kiyomizu Gojo Train Station
    980 m 16 min walk

Hospital or clinic

  • Kyotodaiichi Red Cross Hospital
    1.0 km 13 min walk

Shopping

  • Kyoto Station Building
    1.6 km

Convenience store

  • Lawson
    1.2 km 6 min drive

Cash withdrawal

  • ATM
    280 m 7 min walk
What's nearby

Popular landmarks

  • Sanjusangendo Temple
    400 m
  • Kiyomizu-dera Temple
    1.0 km
  • Gion
    1.6 km
  • Kyoto Station Building
    1.6 km
  • Nishiki Market Shopping District
    2.1 km
  • Fushimi Inari-taisha Shrine
    2.5 km
  • Nijō Castle
    3.5 km
  • Ginkakuji Temple
    4.6 km
  • Kinkakuji Temple
    7.0 km
  • Arashiyama Monkey Park
    9.7 km

Nearby landmarks

  • Imahie Shrine
    80 m
  • Ruins Myohoin Gate
    80 m
  • Kyoto National Museum
    260 m
  • Chishaku-in
    270 m
  • Yogen-in
    330 m
  • Gym Vinaccia
    350 m
  • Toyokuni Shrine Karamon
    380 m
  • Engawa
    380 m
  • Sanjusangendo Temple
    400 m
  • Hoju-ji Temple
    400 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-18 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 19 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property is a non-smoking hotel.
    A fee of JPY 30,000 will be charged as a cleaning fee if smoking is detected in a guest room.
    The above price is subject to prevailing consumption tax.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center1.5 km
  • Travel time to airport (minutes)90

Extras

  • Breakfast charge (unless included in room price)6072 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors5
  • Number of restaurants2
  • Number of rooms 123
  • Year property opened2016

Parking

  • Daily parking fee5000 JPY
Property announcements

The property will be open from July 1, 2020.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

Reviews of Four Seasons Hotel Kyoto from real guests

Provided by verified guests of Agoda
8.7
/
10
Excellent
Cleanliness9.4
Facilities9.2
Location8.6
Service8.9
Value for money7.8
High score for Kyoto
Rating
9+ Exceptional (12)
8-9 Excellent (2)
7-8 Very Good (4)
6-7 Good (0)
<6 Below Expectation (1)
Time of the year
Mar - May (3)
Jun - Aug (5)
Sep - Nov (3)
Dec - Feb (8)
All guests (87)
All room types
All languages

Show reviews that mention 

Showing 19 verified guest comments
10.0
Exceptional
Marisa from Australia
Couple
Premier Room Garden View with king bed
Stayed 2 nights in January 2020

Cleanliness and peaceful ”

All good but down point is breakfast , could be better

Reviewed January 09, 2020

See room deals

10.0
Exceptional
WeiChih from Taiwan
Couple
Deluxe Room with King Bed
Stayed 1 night in December 2019

Perfect ”

Great garden

Reviewed December 15, 2019

See room deals

9.2
Exceptional
Kin from Hong Kong SAR, China
Couple
Premier Room Garden View with king bed
Stayed 1 night in December 2019

Great Experience”

Amazing garden/pond view and great environment.

Reviewed December 11, 2019

See room deals

9.2
Exceptional
Sumaya from United States
Couple
Premier Room Garden View with king bed
Stayed 2 nights in March 2017

Honeymoon in Kyoto”

The four seasons always has a high standard and this one is no exception. There were a few things that were a little bit of a letdown. Before booking, we didn't realise that it was a non-smoking hotel. Even though we had an outdoor balcony, we couldn't smoke there, instead had to walk down through the lounge to the far end of the outside deck which kind of makes you feel unwanted in the hotel. Also, the breakfast buffet is not up to par for such an expensive and high-end hotel, most of the options were fruits and salads & even the bread selection was quite small. The meat selection was either pork or a few fish selections so if for religion reasons you don't eat pork such as myself & my husband, then you are out of luck. On the plus side, the staff was very helpful and always had a smile on their faces. We also reserved a private tour guide through them and our guide "Hiro" was AMAZING! Very knowledgeable and polite we had originally booked him for 3hrs and ended up extending for almost 5hrs. Since we were on our honeymoon the staff surprised us with a handwritten note, chocolates and little gifts with notes explaining the history of each one from the Japanese culture, which was very thoughtful. Overall I think if they provided smoking rooms or allowed guests in rooms with balconies to smoke on the balcony it would make the guests who smoke, more welcome. We will definitely be back to Kyoto. It was our favourite out of all the places we visited in Japan.

Reviewed April 24, 2017

See room deals

7.6
Very good
Daniel from France
Family with teens
Four Seasons Room with King Bed
Stayed 1 night in May 2017

Very good hotel, although not to Four Seasons standard”

Overall the Four Seasons hotel is a very nice property with large and very comfortable rooms, although it is clearly overpriced and not up to the standard you would expect from Four Seasons: Both rooms were not ready until more than an hour after the official check-in time, staff very friendly and helpful, though just seemed a bit panicked running everywhere and lacked the "prestance" that you see elsewhere. Reservations team not really helpful... Apparently the hotel has rooms with "2 double beds" but were not willing to provide a price for a family of 4 to stay in the room ... even though the standard bedding capacity of the room is actually "2 double"... which as far as I know means 4! The rooms themselves are very new, clean, large and very well designed. The bar and cocktails were amazing and the bar staff very professional and knowledgeable. The breakfast buffet was one of the best I've ever seen, with a mix of Asian and continental offering and high quality fresh products. Overall, although it is obviously a very good hotel I feel it is still below the Four Seasons standard from other hotels around the world, especially given the very high price.

Reviewed June 01, 2017

See room deals

7.2
Very good
ing from Cambodia
Family with young children
Deluxe Room with King Bed
Stayed 2 nights in July 2017

Very good”

Such a money minded hotel. I asked for a better view room, the staff said yes cos there are rooms available but then they came to me that i have to pay 100$ more per night to get a better view room.

Reviewed August 17, 2017

See room deals

10.0
Exceptional
daniel from Indonesia
Family with young children
Four Seasons Room with King Bed
Stayed 1 night in December 2018

Great Hotel”

The View is so fabolous, i will come again to this hotel.

Reviewed December 21, 2018

See room deals

10.0
Exceptional
YI from Australia
Couple
Deluxe Room with King Bed
Stayed 1 night in February 2018

Exceptional”

Like the environment. Very relaxing!

Reviewed February 27, 2018

See room deals

9.2
Exceptional
HSIAO from Taiwan
Family with teens
Premier Room with two double beds
Stayed 3 nights in January 2020

good”

good

Reviewed January 28, 2020

See room deals

9.2
Exceptional
Hidekuni from Japan
Family with teens
One Bedroom Hotel Residence with Tatami Dining Room two double beds
Stayed 2 nights in August 2022

最高でした!”

スタッフの皆さんがとても親切でした。 東山方面の観光には最高のロケーションです。また、いつか行きたいと思います!

Reviewed August 27, 2022

See room deals

8.4
Excellent
keiko from Japan
Business traveler
Deluxe Room with King Bed
Stayed 1 night in August 2022

良かったらしい”

お仕事で、お客様をお迎えしました。 ホスピタリティもお食事も良かったと喜んでいただきました。 また来たいとおっしゃってました、ありがとうございました

Reviewed August 17, 2022

See room deals

7.6
Very good
yumiko from Japan
Solo traveler
Deluxe Room with Two Double Beds
Stayed 3 nights in December 2019

ゆっくり滞在できます”

新しく綺麗です。お部屋もゆったりとしています。駅からタクシーで直ぐですが、観光地を巡るために公共交通機関を使うには少し不便です。 プールもゆったりと作られており素敵です。 朝食バイキングは充実しています。残念なのは、お土産にホテルのクッキーを購入しようと思ったのですが、在庫はあと3日の賞味期限のものしかありませんでした。お土産になるもののラインナップも少なかったです。

Reviewed December 16, 2019

See room deals

9.2
Exceptional
HIROKAZU from Japan
Couple
Premier Room with two double beds
Stayed 1 night in September 2019

屋内プール”

観光地のシティーユースの 高級ホテルは いつも 屋内プールが素晴らしいのですが ほとんどの 方は観光に出かけるので 利用は少ないでしょうが 是非利用すべきです 今迄では 香港のペニンシュラホテル、シンガポールのラッフルズホテル のインドアプールがよかったです フォーシーズンズは もっとも好きなほてるです リゾートのオープンエアのプールは最高にいいですが

Reviewed September 12, 2019

See room deals

7.6
Very good
Hiroko from Japan
Group
Premier Room with two double beds
Stayed 1 night in June 2017

ブレックファスト バフェット最高”

母の傘寿祝いで家族で利用しました。 バースデーケーキのお祝いを頂いたり、スパ後に母をロビーまで送り届けて頂きありがとうございました。朝食がとても美味しく 感激しました。お酢の珍しいドリンクも色とりどりでお洒落てした。

Reviewed June 25, 2017

See room deals

3.6
AKIKO from Japan
Family with teens
Premier Room with King Bed
Stayed 2 nights in May 2017

最低のホテル”

今回は初めての京都の旅、娘が歴史教科書掲載仏閣の実物を観光したいとのことで5月4日から2泊フォーシーズンズ、その後リッツ・カールトン京都に一泊しました。事前にフォーシーズンズコンシェルジュに娘の行きたい所を効率良く観光出来るように予定を組んで頂きました。しかし、チェックイン当日担当コンシェルジュが不在でした。不在でもいいですが引き継ぎが無かった為、他にわかる方がいなくて情報の共有化が不十分でした。宿泊予約の中に朝食とスパ8千円分がインクルードされていましたが、スパの予約が全く取れませんでした。スパから空き状況やキャンセルが出た場合等 迅速にメールを頂くことになっていましたが全くなく、観光途中にコンシェルジュに連絡をして、スパからメールが欲しい旨伝言しました。結局スパ利用は出来ず、代替案(返金、スパチケット) も無く8千円の無駄となりました。チェックアウト時、経緯を話しましたが、権限が無い人の為、意味なし。勿論、宿泊アンケートに詳細を記載しました。支配人から誠意ある回答を待ちたいと思いますが、フォーシーズンズ京都には二度と泊まりません。朝食もリッツの方が種類も多く、美味しいです。沖縄リッツに6年連続毎夏行っているので慣れているのもありますが、娘に対しても気遣いは素晴らしいです。口コミや、現地のタクシーの運転手さんは、フォーシーズンズが一番とおっしゃっていましたが、一利用者としてまた、高級宿泊先しか泊まらない私どもにとりましては不満の残る宿泊先でした。京都は3泊では観光しきれないのでまた近々に行こうと思いますがリッツ予約出来なければ行かないです。

Reviewed May 10, 2017

See room deals

9.6
Exceptional
Sio from Macau SAR, China
Couple
Four Seasons Room with King Bed
Stayed 1 night in September 2018

非常喜歡”

非常非常喜歡,雖然位置不是太方便,但坐的士去也不貴,好值得入住,雖然房價很貴,但都值得花少少錢去享受一晚,Spa亦非常舒服,每個職員都很熱情,酒店知道我們去慶祝結婚週年紀念日還自動upgrade咗間房同送咗好多驚喜!

Reviewed September 20, 2018

See room deals

10.0
Exceptional
seona from South Korea
Solo traveler
Premier Room Garden View with king bed
Stayed 4 nights in October 2017

좋았어요”

참 좋았습니다~

Reviewed December 05, 2017

See room deals

9.2
Exceptional
LINGHUA from China
Family with teens
Premier Room with King Bed
Stayed 4 nights in February 2019

很不错”

各方面都很不错,交通稍微有点不方便,只能打车!其他都很赞

Reviewed May 10, 2019

See room deals

8.4
Excellent
gladskikh from United Arab Emirates
Couple
Deluxe Room with King Bed
Stayed 3 nights in July 2022

Excellent”

Отличные номера, оч хорошо укомплектованные , все новое . Отличный завтрак, красивый садик. Не понравились 2 вещи. Не проходила оплата по карте, причем только в отеле, в городе везде карта работала. Сотрудник ресепшн несколько раз навязчиво напоминал что у нас не прошла карта и мы при чек аут должны не забыть расплатиться наличными, было неприятно. Из номера за 2 дня так и не забрали вещи в чистку, хотя они стояли на виду и упакованные в мешок для стирки. В номере нет европейских розеток и переходников к ним. Принесли какой то генератор , а не переходник . Было неудобно

Reviewed July 12, 2022

See room deals

This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss