Enfants et lits supplémentaires
Les lits supplémentaires dépendent de la chambre que vous choisissez. Pour plus de détails, veuillez vérifier la capacité de chaque chambre.
Tous les enfants sont les bienvenus.
Jeunes enfants de 0 à 1 an(s) [inclus]
Lit pour bébé/berceau disponible sur demande
Séjour gratuit en utilisant la literie existante.Des frais additionnels s'appliquent si un lit supplémentaire est demandé.
À partir de 18 ans, les hôtes sont considérés comme des adultes.
L'utilisation d'un lit supplémentaire entraînera des frais additionnels.
Annonces de l'établissement
Pendant l'épidémie de coronavirus, le petit-déjeuner sera servi aux hôtes sous forme de menu fixe.
En réponse au coronavirus (COVID-19), l'établissement met en œuvre des mesures supplémentaires pour protéger la sécurité des clients et du personnel, y compris, mais sans s'y limiter, des procédures améliorées de nettoyage et de désinfection. Merci de contacter l'établissement pour plus d'informations.
(Ce contenu a été traduit automatiquement)
En raison des circonstances COVID-19, l'établissement met en œuvre des mesures supplémentaires pour protéger la sécurité des clients et du personnel. Certains services et équipements peuvent être limités ou indisponibles. Merci de contacter l'établissement pour plus d'informations. (Ce contenu a été traduit automatiquement)
L'hôtel dispose d'un «ALL Safe Officer», un responsable de la santé et de la sécurité dédié pour superviser toutes les procédures et aider les clients à répondre aux questions relatives aux opérations de l'hôtel et aux mesures préventives. (Ce contenu a été traduit automatiquement)
Les options de restauration et de boissons telles que le petit-déjeuner peuvent être limitées ou indisponibles pendant cette période. Merci de contacter l'établissement pour plus d'informations. (Ce contenu a été traduit automatiquement)
En raison des circonstances du COVID-19, le salon exécutif sera temporairement fermé à partir du 9 août 2021. Tous les clients bénéficiant d'un salon exécutif s'occuperont de 101 restaurants et bars situés au premier étage. (Ce contenu a été traduit automatiquement)
Good hotel”
Very nice, comfortable and clean, staffs are kind and helpful. It's in a good location.
Voir les offres de chambres
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Great value for money”
Very nice hotel and service minded staff :-). Only drawback ist the missing SPA (only open on paper) and the somewhat noisy corridor and airco in some areas. However, the front desk staff was very open finding the best fitting solution.
Voir les offres de chambres
Thank you for your favorable comments. I am looking forward to your visit again
Value for money”
everything is good, location is a bit off, need to walk abit
Voir les offres de chambres
Thank you for your favorable comments. I am looking forward to your visit again
A good hotel in Beijing downtown ”
I checked in the hotel on 16-18 Nov 2019. Everything is good except the heater is not working well.
Voir les offres de chambres
Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Breach of protocol”
Housekeeping entered my friend’s room despite the DND sign turned on and another DND sign hung on the door handle. We realised it when we came back after a day of sight seeing. Worst was the room was made up half way only. It was fortunate that nothing went missing. An advice to other stayers not to leave valuables in sight even if you had the DND sign turned on.
Voir les offres de chambres
Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Great location but fabric of the hotel seen better days”
Plus points are cost and location. A really good place to stay near to the main touristic parts of Beijing whilst actually being in a regular neighbourhood area with excellent local restaurants. On the negative side, the hotel has been acquired by ACCOR and the rebrand and makeover of the hotel building has been really poorly done. For example, door jam broken into the room, shower door loose, generally sloppy building work. The cleanliness of the breakfast area also needs attention. e.g. stains on the table cloths there several days in a row. A real shame as the location and general hotel are good.
Voir les offres de chambres
Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. We are so sorry that our room didn't make you feel comfortable, and we will let the engineering department to cheak the rooms and make sure every room's equipments are good;meanwhile we will also arrange more training for our service people to let them have more skills to help our customers.Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely.
Location doesn’t make up for dirty rooms and poor facilities.”
Extremely unclean rooms. We switched rooms twice and none of the 3 rooms we stayed in met our expectations. Dust everywhere and all the shower had black mold and crusty yellow buildups. Unpleasant smells filled the shower stalls and we couldn’t wait to leave. Breakfast was average at best and staff were slow to refill empty items. Definitely would not stay here again. Much better bang for your buck elsewhere.
Voir les offres de chambres
Thank you for your favorable comments. I am looking forward to your visit again
Good in facilities and environment, but customer service was really bad! With rude attitude.”
Please improve your staff attitude to attend your client!
Voir les offres de chambres
Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Acceptable”
The place might not have the steps, I have a very heavy baggage and The room is on the step side, it's not comfortable for me.
Voir les offres de chambres
Thank you for your favorable comments. I am looking forward to your visit again
-”
-
Voir les offres de chambres
Thank you for your favorable comments. I am looking forward to your visit again
Average stay”
We stayed at Grand Mercure Dongcheng for 4 nights. Location was okay - 10mins walk from Beixinqiao train station and 20mins walk Guijie. Other than that, there wasn’t much around so location wise isn’t the most convenient. Even though it was relatively empty at check-in, it took 15mins before they attended to us. Even though there were available staffs, nobody offered to help. The room was mediocre and old for the price. The TV wasn’t working well, toilet door couldn’t close fully and dust laid on the TV table top. When we called for help, the staff told us that the issues were normal and we can’t watch TV at night because of bad reception (???). The worst part of it was that we saw him wipe his hands (full of dust) on our bedsheets. This is probably the worst service we’ve seen. We insisted on changing a room and told the receptionist our encounter which was met with a laugh - unprofessional service for a reputable chained hotel. Average stay, can find better for the price.
Voir les offres de chambres
good”
good hotel, close Guijie.
Voir les offres de chambres
It is a great honor for us to receive such nice comments. Looking forward to your next stay.
Good facilities but staff needs to be improved”
Since Grand Mercure is an international chain, I would not expect less on the comfort and and quality. The bed, rooms were all up to standards. However for an international chain, we found communication with the front desk staff to be complicated as they did not have good understanding of English. We almost were charged double as they did not cancel the deposit taken from our credit cards. We were lucky to have a colleague who could speak and understand Mandarin with us for the trip. The front desk staff who did our billing was not polite and lacked customer service skills (not even a smile !). Hope this can be improved in the future.
Voir les offres de chambres
Dear guest, Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely.
Great location near food strert”
Clean and extremely helpful staff named Gao Zi Yun who was at the concierge with all the questions answered and very sincere to help. Very happy stay
Voir les offres de chambres
It is a great honor for us to receive such nice comments. Looking forward to your next stay.
Good location ,price is reasonable and the only thing could be better is shower facility ”
The shower was broken on the first day ,and the water was very limited.If you have long hair you will be very angry
Voir les offres de chambres
Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Good stay ”
Friendly staff , great location with supermarket just 20 steps away where you could get local fruits and grocery . Traditional breakfast , cafe just like 300m away ! Highly recommend for those who on free and easy trip
Voir les offres de chambres
It is a great honor for us to receive such nice comments. Looking forward to your next stay.
Pleasant stay.”
The front desk, particularly Mr. David was a big help, sharing info to ease our stay further. We stayed for 5 days n the rooms were upgraded. Housekeeping Mr Wang Dong was a big help. I’ll return if given the chance.
Voir les offres de chambres
It is a great honor for us to receive such nice comments. Looking forward to your next stay.
Great Hotel”
Not the cheapest but I did book an Executive Suite. A great place to stay
Voir les offres de chambres
Not the cheapest but I did book an Executive Suite. A great place to stay
Satisfactory”
Located near long stretches of traditional streets with very interesting shops and stores. Unfortunately I was only here on a business trip and had no opportunity to explore much. Could be interesting for tourists.
Voir les offres de chambres
Superbe”
Value for money and location is about right to my office.
Voir les offres de chambres