A great hotel”

We had great time and the team was well dedicated to make our stay pleasant

Excellent Service”

The hotel is conveniently located next to Kerry Mall which has a few wonderful restaurants. Across the road, one can also walk to China Tower Mall easily for more shopping. However, I must comment that the staff here provides excellent service and is always willing to assist in my queries. They even helped to provide advice on restaurants and transportation. Wonderful staff!

Nice Hotel for short stay”

Very attentive staff. Location is not far from centre. Perfect place if you don’t want to be surrounded in crowded tourists area.

Super hôtel ”

Servie irréprochable , chambre superbe, bien place

ok”

good

ok”

good

Fantastic place”

I wish every hotel was as wonderful as this!

One unpleasant staff spoils it all”

A typical shangri la hotel. The facilities are there, pleantly of restaurants to choose from and the location is convenient. Most of the staff are pleasant and friendly, however, it is such a shame that one person, Melinda, at the concierge spoils it all. I asked for direction to a local restaurant nearby and she came across to me as inpatient, unhelpful and rude. She told me where to turn left & right but refused to give me the address, reason being 'I just told you how to get there!' Also the service in the Chinese restaurant is on the slow side and the staff are not very switched on at the front desk.

Overpriced business hotel with rude staff ”

Overpriced hotel mostly for business travelers who claim the business expenses. Staff were slow, rude and only treats expats with a smile, terrible English speaking and not helpful at all when one tries to fetch a cab. Room was in very good condition with in-room facilities top notch, as expected from Kerry Group, still, over priced. Good breakfast options, lounge facilties were sufficient.

Kids like it!”

Very deserved to experience with kid, the swimming pool and kids adventure park is very attractive, breakfast is not abundant enough but not bad.

Fantastique”

Communication breakdown between Agoda and hotel -breakfast not included,request for higher floor but given lowest floor,my friend check in few minute earlier got much higher floor,very disappointed .

Enjoyed the comfortable and clean hotel & complimentary mini bar”

Pros - Complimentary minibar (consisting of soft drinks, beer, & fruit juice) - this is my favourite because it saves me the trouble of walking to a convenience store to buy drinks after a long flight/day - Conveniently located next to a mall which has a variety of restaurants, Starbucks, a massage spa and a small supermarket - The door boy was very helpful in getting a cab and telling the driver where we wanted to go - King bed was huge and very comfortable Cons - Toilet floor is very slippery when wet. Might be dangerous for elderly or young kids. Perhaps more can be done to ensure that the floors are anti-slip. - Housekeeping was good except for once where the toilet stains were still there even after making up the room

Superbe”

Nice view of CCTV tower! the location is great.

Excellent hotel”

Fantastic service

Good stay”

Stayed in a room with executive access. Room was good if not a little dated in terms of decor. Exec club wasn't as generous as other Beijing hotels (Sofitel, Hilton, Westin)...it had fruit and basic snacks and local beer and heiniken, tea and coffee available all day but wines spirits were only available for a limited time in the evening which I found surprising. Other exec lounges have this all day along with promo's like afternoon tea etc. They had hot snacks available in the evening but these were repetitive and they had no 'specials'...it was the same stuff every night. The facilities were great for families; good toddler swimming pool and good sized adult pool (although lifeguards were useless at maintaining this area and I observed adult swimmers getting frustrated, and rightly so, by some families letting their children mess around in the lanes designated for lane swimming). Breakfast was extremely busy and not particularly well managed. There was a good spread but chaotic!

I left my passport in my room and couldn't board the plane. The staff including Helena, Ms. Sun and ”

I left my passport in my room and couldn't board the plane. The staff including Helena, Ms. Sun and other staff were kind enough to bring my passport to the airport to me. Extremely grateful for the help provided.

Superbe”

Fabulous Stay in the Club Room. The room is very well designed, mini bar included in club room. Shower and bath are in separate room within the bathroom so when you get dressed and do your makeup it's not all steamy in the basin/ toilet area. Lovely hot shower with roof rain nozzle option. Breakfast, dinner and snacks provided in club lounge throughout the day. Gym is clean, lots of quality equipment to use. The pool is lovely and clean and good for doing laps. Nice and close to great restaurants on the 5th floor of China World Mall. All good things.

Great hotel while im Bejing”

We were here as a couples trip for sightseeing near Beijing. The hotel was beautiful, very clean amd some of the nicest staff we have had anywhere in the world. Good food for any of your meals during the day and a nice bar/ club at night with live music to finish off your day. A must stay!

Very Good treatment for wine drinking”

I booked the room for participate a meeting nearby. The room is fine but not surprise. And after the meeting, I would like to drink some fancy wine with my friends in my room. The house keeping gave me an ice bucket with two bags of ice, so can keep the wine at 18C. This is very important to me. Thank you for your effects. The only issue is the efficiency of check in and check out. The waiting queue is sooooo long for both CI and CO. Last time I had similar experiences is my stay at Marina Bay Sands Hotel. But there are not that much many rooms like Marina Bay Sands.

Top address in Beijing”

Highest standard, everything top!