Great hotel experience with wonderful staff. ”

The hotel manager was kind and excellent in communicating via email with my specific questions. She efficiently operates the hotel with staff there 24/7 to serve. The 2 receptionists that were there during my visit both communicated in English and made me feel very welcome. My room was better than I expected for the price. The restaurant inside the facilities was great with a good variety of menu options and priced competitively for the area. It was clean and if there was a question about the menu, the English speaking receptionist was in the next room over to help. I'd definitely return here!

wonderful staff!”

The hotel is a little out of the way. But staff helped get a ride to where we wanted to go for a decent price. Good breakfast and nice that they have a restaurant right there too.

Very Nice Breakfast”

Hotel is ok compare to the price is nothing to complaint. Breakfast and the server is very very nice, we are in hurry and they still try their best to prepare a breakfast for us, and the sandwich taste so wonderful.

disappointing hotel”

The hot water was sporadic and off at the times when you would want to have a shower. The light bulbs were missing from the bedside lights and the phone cord was iffy and had to be juggled to make a call. There was no toilet paper in the bathroom. Even though the website said there was air conditioning, there wasn't and with a room right over the Karaoke Bar it was hard to sleep with the window open for air. Each of these things made it difficult to stay at the New West. Probably would choose a different hotel next time.

staff needs training”

I liked the hotel and the staff was nice and friendly, however, there are training issues. I put in my laundry and it was returned to me wet. The guy at the desk did not speak enough English for us to communicate what was wrong. The hotel restaurant was nice with a nice menu, but they only had 1 or 2 things on the menu. They would do better to have a 1 page menu of things they actually had. It was very frustrating.

Comfy place close to the airport”

One night”

Our stay was ok. Large room comfortable bed No lifts. Helpful and pleasant staff About 4 kilometre from Downtown Ulanbataar.

Pleasent and relaxing stay.”

I was pleasantly surprised with the level of service given to me. On top of this rooms were in fact suites, with one bedroom and a lunch room.

Nicest staff we have ever met”

As a slightly unpleasant experience at the train station, we were relieved that the owners could come and pick us up in their car! And that was just the beginning of the fantastic service that made our entire stay in UB more enjoyable. The lovely couple who run the place were so keen for us to have a good time, they helped us arrange things, told us the best places to go, and even joined us for some drinks in the evening before hosting us in the karaoke room! Had so much fun, refreshing to have people that go the extra mile. All the other important stuff (fast Wifi, comfy bed, good English, hot powerful shower) were top notch. Cannot recommend this place enough.

Unsatisfactory”

Stopped up toilet was reported but not fixed. In room teabags weren't replaced. Dirty teacup was never replaced over 7 days. Refrigerator was unplugged and had no wall outlet.

Perfectly Fine”

Stayed in this hotel for 2 nights as part of a trans-siberia trip. The hotel is close to the train station and not too far from the centre of the city - about 45 minute walk straight along Peace Avenue or a 10 minute ride in a taxi. Taxis are extremely cheap, and if you stand at the side of Peace Avenue holding a hand out you won't be waiting more than 5 minutes for someone to pull over. I should say that I'm not sure how many of these cars are official taxis and how many are people on their way home from work, or cruising around wanting to make some extra Tugrik. We used these 'taxis' multiple times over our stay and had no problem, though I'm not sure I'd like to do this too much if I were alone. There are official taxis though you'll probably be waiting longer and might pay a little extra. The fact this hotel is located along Peace Avenue is useful as it means you can just indicate to the driver to drive and stop, as much of the cities attractions are along this avenue including the main square, and few of the drivers we used spoke any English. We arrived at this hotel just after 6am after a long train journey. We weren't able to check in but the staff provided us with an alternate room to shower and nap in until our room was ready which we greatly appreciated. The staff helped us with other questions we had throughout the duration of our stay, and all spoke enough English to get by. We only used the restaurant once for breakfast which was perfectly fine. There is a karaoke bar directly under the restaurant, though I'm not sure if this is part of the hotel and we didn't use it. There are plenty of bars and restaurants on Peace Avenue next to the hotel which were fun. I'd certainly stay at this hotel again. The only reason I'd suggest not to is if you'd prefer to be able to walk quickly to the city centre but for us, using taxis and cars in this city was an experience in itself.

Reasonably comfortable hotel room for a short stay”

Comfortable and satisfactory from the point of view a short business visit

very unsatisfied”

Some problems”

Key broke in room door upon first entry and was not removed before departure the next day, so had to have front desk staff open door every time. Front desk staff spoke almost no English. Taxi did not know how to find hotel. Hotel is around 1 hour walk from downtown area.

excellent services very friendly staff and managem”

very satisfactory and high quality services and very attentive management, responding immediately on requests for improvement of services. Excellent value for money.

Alright for a few nights, but far from center”

Generally I would say it is a fine place to stay if you are in UB for a couple of days. But I had a room close to the neighbouring karaoke bar, so any sleep before midnight was difficult. The room was spacy and comfortable, but I only got a shower mat after the thord day, so getting out of the bathtub/shower was a slippery affair. They should have consistently provided a towel/mat for that purpose, and it is beyond me, why they only provided one after 2 days. Additionally they removed my hand soap every day (really unneccessary from a resource use point of view) and then did not proide replenishments. Not a difficult thing to adjust. The front desk were helpful and the manager went out of her way to help us arrange transportation etc. Thank you!

Great Location and room facility is perfect”

This hotel is suitable for business traveler as room facility and internet is perfect.

price is extreamly high”

price is not cheap comparing other star hotels; the taxi price is also high, with no formal receipt; it is located in the suburb area, not in the city center, English language is not so good. In the morning, the breakfast is terrible, only one egg with a cup of juice.

Ok hotel, but very pricey for its standard”

Good friendly staffs. However, the price is pretty much a rip-off. The area where the hotel is in the run down town area and very dusty.

OK hotel but suffers from water problem”

The hotel is located a bit far to the west from the city center (40 min walk or 10-20 min by bus) but the access to the bus network is not very bad. Rooms are clean but suffers from variety of water problems (water leak from the ceiling, leak around the shower unit and toilet bowl, no hot water from time to time). Hotel staffs are friendly but understands little English. Room rates are slightly lower than other hotels in this class. Doesn't have an elevator.