Un vrai gavre de paix à Siem Reap”

La gentillesse du personnel est exceptionnelle. Le complexe est super agréable, très soigné et authentique, à part le côté piscine qui a l‘air un peu démodé avec son carrelage rougeâtre (mais c‘est une affaire de gôut). Le petit-déjeuner est excellent, le service de chambre/room service très qualitatif aussi.

Séjour Sofitel Phokeethra Royal Angkor à Siem Reap”

Accueil très chaleureux à l'arrivée (hôtesse faisant la relation avec la réception, verre de bienvenue) Très grande gentillesse du personnel, toujours à l'écoute de vos demandes Certains, au bout d'une journée, connaissent votre nom. Le soir du réveillon de la Saint Sylvestre, ne parvenant pas à téléphoner à mon épouse au Vanuatu, l'une des employées a mis à ma disposition son téléphone portable personnel et a ainsi réussi à établir la connexion, sans accepter un dédommagement de ma part. Une autre employée, Coralie s'est personnellement dérangée pour m'aider à mettre en place dans ma chambre une connexion Internet. Les membres du personnel de cet hôtel ont toujours été charmants. J'ai aimé aussi la soirée de danse Apsara organisée par l'hôtel. Le responsable de la restauration, Mr Brahmi, sachant que j'étais venu à Siem Reap pour voir ces danses, m'avait placé près de la scène, afin que je puisse mieux prendre des photos. Idem pour la soirée de la Saint Sylvestre, où toujours bien placé par Mr Brahmi, j'ai pu profiter au maximum du spectacle. J'ai apprécié aussi le petit cadeau (exemple : des chocolats) déposé chaque soir dans ma chambre. J'ai enfin beaucoup aimé la piscine et aussi le parc de toute beauté. En conclusion, j'ai passé trois jours de rêve dans cet hôtel dont je me souviendrai toute ma vie.J'y retournerais sans aucune hésitation. Ce qui m'a le plus frappé, c'est la gentillesse des gens m'amenant à apprendre quelques mots de cambodgien. Ankoun trann. Merci beaucoup à tous les membres du personnel de cet hôtel. Ils ont beaucoup oeuvré à la qualité de mon séjour et à l'attachement que j'éprouve désormais pour le peuple cambodgien. Si Dieu le veut, sûr que j'y retournerai un jour. Soussreit Chnam mai 2010, bonne année 2010 à tous les employés de cet hôtel et vive le Cambodge ! Serge Grandin Professeur au lycée français de Port Vila (Vanuatu)

on paye la marque”

j'ai choisi cet hôtel parce qu'il était censé y avoir un golf. je ne suis pas allé spécialement pour ça mais je pensais faire un peu de practice entre 2 visites. en fait le golf est à 15 Km de l'hôtel. le transport est à la charge du client. ma femme ayant l'habitude de m'accompagner sans jouer ne pouvait pas le faire (gestion stricte du golf meme pour les résidents de l'hôtel. il ne sagit donc pas d'un hôtel golf comme annoncé sur internet. l'hôtel affiche 5 étoiles j'aurais tendance à en enlever 1 lenteur impressionnante du service (presque 30 min pour avoir le petit déjeuner. le fameux free wi-fi est payant. l'hôtel malgré quelques points positifs est un peu en dessous de ses prétentions et du coup les tarifs ne sont pas totalement justifiés. les conseils du concierges sont inexistants.

très beau séjour avec un personnel à l'écoute et c”

c'etait parfait

Bel Hotel - Tres bon service - tres bien place”

recommande bel hotel - bon service - bien place - belle piscine

Close to Anchor temples”

No fuss hotel, well situated close to the main temples. Would be rated 3 stars in Europe.

Overall a good stay except room a bit old ”

Overall we are happy with the stay however priced are higher than what my sis paid to Accor club directly which even come with a bf everyday. Apart of that, we have no complaint about the tidiness, location and staff performance. However overall the room deco a bit old and no sound prove as we can hear a lots of guest chit-chatting outside even early of the day around 3 to 4am when many guest start to wake up for sunrise tour preparation. Hotel will turn on music along the corridor and didn't adjust the volume even up till mid night which can be quite annoying.

Except Sound prove overall a happy stay”

Overall we are happy with the stay however priced are higher than what my sis paid to Accor club directly which even come with a bf everyday. Apart of that, we have no complaint about the tidiness, location and staff performance. However overall the room are not sound prove so we can always hear a lots of guest chit-chatting outside even early of the day around 3 to 4am when many guest start to wake up for sunrise tour preparation. Hotel will turn on some music along the corridor and didn't adjust the volume even up till mid night which can be quite annoying.

Excellent as always”

Another fabulous stay at this superb resort hotel, situated on the edge of Siem Reap amidst beautiful grounds. Everything about this hotel is first class, the staff are brilliantly trained and charming, the food is terrific, the rooms are exquisite and supremely comfortable and the pool environment is as good as any. I stayed for nine days and enjoyed every minute.

Natural, vintage, ppl are nice ”

I highly recommend this hotel! Spa nice. Swimming pool nice, the room, bed let me have a good sleep. And you have to try the breakfast buffet! Many kind of goods and delicous. the only one thing was a day afternoon, the bath doens;t work. The staff said whole hotel water supply are under maintance.

Opulent.”

I have stayed here since the original opening some fourteen years ago, not much has changed except it gets better somehow. The setting is amazing, the staff are wonderful, the rooms comfortable and Siem Reap is buzzing like never before. Twenty minute ride from the airport, fifteen minutes from the temples. It's not cheap but worth every penny.

Great hospitality with excellent service”

It was love at the first sight when we step into the lobby. From the lovely lady who greeted us to the smell of the lemon grass, the hotel have everything that we wanted. The room was comfortable and the bathroom was equipped with loccitane products. The service was excellent and we received nice gifts every nite. Definitely a great place to go!

As Excellent as Ever.”

I first stayed here twelve years ago when the Sofitel was completing work to the Lagoon accommodation, it was a terrific hotel then and is even better now ! Situated a five minute ride from the centre of Siem Reap the hotel occupies spacious and verdant grounds well back from the hustle and bustle of the main road. The common parts have been spledidly designed with a comfortable bar, cosy library, business centre and an appealing gift shop. The rooms have stood the test of time remarkably well with a tasteful bathroom and exceedingly comfortable bed, the TV channels are sufficient and the internet works smoothly. The Citadel restaurant offers delicious extensive buffets to suit a wide variety of tastes and the staff service throughout the hotel is exemplary. I commend the predominantly French Management for this efficiently run hotel.

As Good As Ever”

having stayed at the sofitel since it's opening and for many years since, i returned for four nights after a gap of a few years. the hotel is still in excellent condition and as stylish and atmospheric as always though noticeably busy. the service is friendly yet discreet, the rooms are well appointed and comfortable with either a view of the pool or lush gardens. most meals in the main restaurant are buffet and the choice is excellent to suit all tastes.

best staff, best service”

We were there for 3 nights, all the staff in the hotel were super helpful , I would say they have old style of hotel hospitality which you could not find and have those service in most of the hotel now. I love Sofitel Siem Reap so much , everything about this hotel just so great! We had best of best in the world Pad Thai for dinner, had nice massage in the spa, the assistant front office manager Bunsak is so professional and helpful, he made our trip in Siem Reap memorable! The location is great, 15mins by tuk tuk to the old market and pub street, we actually did not want stay a hotel just too near by old market and pub street as too noisy , so Sofitel Siem Reap is perfect location, relaxing and Nice.

Superbe”

I liked the Sofitel Angkor but I think Agoda overcharged me given that breakfast was not included in my rate and I had to pay USD300 extra on breakfast for 3 days for 4 pax. I was quite surprised that this happened especially given that I have used agoda before & I had found it to be reasonable. This episode has left me disappointed and I would like to raise this with you as it will certainly deter my use of agoda in the future.

Superbe”

A home away from home,the room had every detail that one could need,the beautiful aesthetically relaxing view of the pnds with it's lotuses and forgotten canoo,was a total delight in the morning,very peaceful with only the birds singing. The comfort of the bed could not have been better,ordered room service three times it was prompt and very well served. Excellent all the way. Front desk Camille and Ken made sure all my queries were answered and efficiently helped me to organize my visits to the temples sites. Thank you Sofitel you made my trip memorable and very comfortable.

Beautiful Sanctuary”

This is a beautiful resort on the road to Angkor Wat. It's very "photo-op" worthy, and the staff is Johnny on the Spot to answer any requests. The only minus I can see is that, like presumably every resort here, the restaurant and amenity prices are very much US prices, which I doubt makes it down to the staff pay, which is a shame, given the level of service they provide.

Fantastic hotel ”

This is hotel facility offers many deeds. The staff is very helpful, they recommend activities for us to do and all those recommendations are very nice. The facility located in a very quiet place. The garden is very peaceful and quiet.

Resort Stay and accident ”

The hotel was beautiful and the staff were excellent. My husband had an accident, fell on the wooden stairs in the hotel as we were leaving early at 5:00am to go to Angkor Wat to watch the sunrise. The management and staff were wonderful and could not have done more to help us following the accident while my husband was in Siem Reap hospital which was a horrific experience. However the stair case, while beautiful, I believe is a safety hazard as it is difficult to see the 3 dimensions of the stairs in the dark wood; especially at 5:00am when it was not well lit. In NZ you would need the stairs to be more defined with either carpet or stair caps. I assume an accident report was written.