Fragrance Hotel - Bugis
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Fragrance Hotel - Bugis

33 Middle Road, Bugis, Singapore, Singapore, 188942
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     Fragrance Hotel - Bugis

    Fragrance Hotel - Bugis Reviews

    7.2
    Very good
    /10
    (4179 reviews)See what guests said
    8.4
    Excellent

    "The hotel location is excellent to easy access amenities ,lo..."

    maggie

    -

    January 4, 2019

    7.3
    Very good cleanliness
    Recommended by 87% of guests

    Things you’ll love about Fragrance Hotel - Bugis

    Things you'll love

    • 400 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Excellent
    Location
    8.4
    See map
    Excellent location - Inside city center
    Popular
    Nearby
  • Battlebox1.07 km
  • Merlion Park1.13 km
  • Singapore Flyer1.16 km
  • Marina Bay Sands Casino1.71 km
  • Cloud Forest1.72 km
  • Gardens by the Bay1.96 km
  • Supertree Grove2 km
  • Orchard Road2.06 km
  • Universal Studios5.98 km
  • Sentosa Island6.1 km
  • This property is in high demand!

    Booked 36 times in the last 3 days | 23 travelers are looking at this property right now

    Value for money7.1
    Distance to city center0.6 km
    Location rating8.4
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport16.2 km

    Rooms available at Fragrance Hotel - Bugis

    Superior Double or Twin
    Superior Double or Twin
    ...
    • Room size: 13 m²/140 ft²
    • Non-smoking
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Standard Room Without Window
    Standard Room Without Window
    ...
    • Room size: 12 m²/129 ft²
    • No Windows view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Family
    Family
    ...
    • Room size: 15 m²/161 ft²
    • Non-smoking
    Enter dates to see prices
    Double Or Twin Standard
    Double Or Twin Standard
    ...
      Enter dates to see prices
      Deluxe Room New
      Deluxe Room New
      ...
      • Non-smoking
      • Shower
      Enter dates to see prices
      Run of House
      Run of House
      ...
      • Shower
      Enter dates to see prices
      Deluxe Room
      Deluxe Room
      ...
      • Non-smoking
      Enter dates to see prices
      Run of House
      Run of House
      ...
      • Shower
      Enter dates to see prices
      Deluxe Room
      Deluxe Room
      ...
      • Shower
      Enter dates to see prices
      Superior Room
      Superior Room
      ...
      • Shower
      Enter dates to see prices
      Have a question for Fragrance Hotel - Bugis?

      What people love about Fragrance Hotel - Bugis

      • 10.0
        Exceptional
        Staff 

        "The staff is friendly and the room is clean."

        NUR A.

        |

        November 25, 2018

      • 8.4
        Excellent
        Cleanliness

        "Good, clean and basic hotel."

        Sonya

        |

        December 22, 2018

      • 10.0
        Exceptional
        Staff 

        "The staff was very accommodating and friendly."

        Angela

        |

        January 7, 2019

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      More about Fragrance Hotel - Bugis

      More about Fragrance Hotel - Bugis

      7.6
      Very good

      "Its located near downtown, you could find a lot of good food..."

      Leonardo

      |

      November 23, 2018

      An overview

      Show less

      What they offer

      7.2
      Very good

      "The staffs are nice, it has good location."

      natalia

      |

      June 23, 2018

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      American cuisine
      American cuisine
      Jacks Place
      210 m American
      Steakout
      330 m American
      Alligator Pear
      360 m American, Cafe
      Asian cuisine
      Asian cuisine
      Argo Restaurant
      70 m Asian, European, International
      Manzoku
      70 m Asian, Japanese, Sushi
      Shinryoku Yakitori Restaurant
      80 m Asian, Japanese
      Chinese cuisine
      Chinese cuisine
      Black Tongue Bistro & Bar
      110 m Chinese
      Chong Qing
      120 m Chinese
      Honzen Cafe
      130 m Chinese, Vegetarian

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

      Show less

      Some helpful facts

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      Reviews of Fragrance Hotel - Bugis from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (4179)Booking.com Reviews (556)
      7.2
      /
      10
      Cleanliness7.3
      Facilities6.4
      Location8.4
      Room comfort and quality7.0
      Service7.3
      Value for money7.1
      All languages
      All guests (4179)
      All room types

      Show reviews that mention 

      Showing 3407 verified guest comments
      12345
      10.0
      Exceptional
      Donny from Indonesia
      Business traveler
      Standard Room Without Window
      Stayed 5 nights in April 2019

      superb location.”

      the hotel is located at the middle road near bugis junction. Many restaurants you can find at the surrounding area. So you wont get starving when you do as so easy to find any kind of foods you like near this hotel.

      Reviewed April 16, 2019

      Dear Donny, Yes, whilst Fragrance Hotel - Bugis is located near to Bugis Junction Shopping Mall, it is situated on a quiet street, which is within minutes to the lively Bugis Street. Many of the travellers enjoy their stay at this property, as it serves as the perfect accommodation choice for those who wished to stay close to the city amenities and facilities, yet away from the hustle and bustle. Regards, Jack Chee Senior Customer Relations Manager

      Responded April 29, 2019
      Fragrance Hotel - Bugis
      8.0
      Excellent
      alif from Singapore
      Couple
      Standard Room Without Window
      Stayed 1 night in February 2019

      The hotel”

      Good points-staffs was respectful,rhe hotel is cheap and good location within shopping center and foods all over the location.The bad points of this hotel were no fridge.no slippers,small space,wifi was slow.If you dont mind all this little hassle,go for it for the value and location.

      Reviewed March 02, 2019

      Dear Alif, Thank you for appreciating various aspects of our hotel! I'm sorry to hear that we could have served you better. Slippers are available upon request from our front desk colleagues. Best Regards, Thaddaeus Guest Experience Executive

      Responded March 31, 2019
      Fragrance Hotel - Bugis
      8.0
      Excellent
      Foong from Malaysia
      Couple
      Standard Room Without Window
      Stayed 2 nights in November 2018

      Location is the only good”

      Checked in to first room was a nightmare to us. Dusty and everywhere was dust. The air cond is smelly, it was like the room which left over for some time. Luckily, the staff changed another room for us. Second room is not dusty but i do not considered it as clean even. Bathroom door is difficult to lock.

      Reviewed March 01, 2019

      Dear Foong, I'm sorry to hear that your experience could have been much better. I have submitted your feedback to the Housekeeping Supervisor for their immediate follow-up. Thank you for letting me know how we can serve you better. Best Regards, Thaddaeus Guest Experience Executive

      Responded March 31, 2019
      Fragrance Hotel - Bugis
      8.0
      Excellent
      Lin from Malaysia
      Group
      Standard Room Without Window
      Stayed 2 nights in December 2018

      Very good”

      I’m booking for single bed ...in last provide me twins bed with the reason no more twins bed room...luckily I’m travel wit a girl...so still can acceptable...but if travel with a guy fren that will Mk some trouble..

      Reviewed December 19, 2018
      10.0
      Exceptional
      NUR from Malaysia
      Family with young children
      Superior Double or Twin
      Stayed 2 nights in November 2018

      a good budget hotel”

      this is a basic hotel with small room but it is located on prime location and easy access to mrt and bus stop. the staff is friendly and the room is clean. would stay here again if we come to singapore again.

      Reviewed November 25, 2018

      Dear NUR, Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. We are delighted that you had enjoyed your stay with us, in particular the cleanliness, location and the great service provided by our staff. We look forward to welcoming you back for another great stay with us! Regards, Customer Relations Team

      Responded November 30, 2018
      Fragrance Hotel - Bugis
      10.0
      Exceptional
      YI-SHENG from Taiwan
      Solo traveler
      Standard Room Without Window
      Stayed 7 nights in April 2019

      Good location, Helpful staff, and Reasonable laundry service”

      I recommend this hotel.

      Reviewed May 03, 2019

      Dear Yi-Sheng, I am thankful for your positive comments of your stay. I am delighted that you had been well taken care during your stay with us. The Hotel Team looks forward to welcoming you back! Regards, Jack Chee Senior Customer Relations Manager

      Responded May 23, 2019
      Fragrance Hotel - Bugis
      9.6
      Exceptional
      Darren from Australia
      Business traveler
      Standard Room Without Window
      Stayed 3 nights in April 2019

      Nice convenient hotel”

      Nice, budget hotel close to Suntec Convention centre. Cood WIFI and nice shower. Clean

      Reviewed April 25, 2019

      Dear Darren, Thank you for your positive comments of your hotel stay. Yes, Fragrance Hotel - Bugis is a popular accommodation choice for both business and leisure travellers. It is a short walk to the Suntec Convention Centre and just a 10mins drive to the Central Business District. For sightseeing, travellers can walk to the following places of interests, which are within easy reach from the hotel: Esplanade - Theatres on the Bay (1km), Merlion Park (1.2km), Singapore Flyer (1.8km), Gardens by the Bay (2.1km) and Marina Bay Sands (2.4km). I look forward to welcoming you back for another great stay with us! Regards, Jack Chee Senior Customer Relations Manager

      Responded May 10, 2019
      Fragrance Hotel - Bugis
      3.6
      Sim from Singapore
      Couple
      Standard Room Without Window
      Stayed 1 night in April 2019

      Overpriced hotel, no slipper ”

      decent hotel located in downtown Bugis. Only con is staff will request customer to sign on a piece of paper stating they will not use kettle for other purposes other than boiling water and no smoking inside room, otherwise there is a heavy fine. And need to renew card by showing to staff if you intend to renew room. Cleaner only cleans room in afternoon.

      Reviewed April 08, 2019

      Dear Sim, I'm sorry to hear that your experience could have been better. In-room slippers are available upon request from the front desk. Our room offerings are priced competitively to ensure our guests receive great value during their stay with us. Bugis is in the city centre and conveniently located near MRT stations. There is no cause for concern if you do not utilise the kettle for other purposes except for boiling water, and if you do not smoke in the room. Best Regards, Thaddaeus Guest Experience Executive

      Responded May 01, 2019
      Fragrance Hotel - Bugis
      10.0
      Exceptional
      Sheau from Malaysia
      Solo traveler
      Stayed 2 nights in March 2019

      City Centre, Near to public transport.”

      This hotel is near to bugis junction and bugis plus where traveller can shop and eat, also easy access to MRT station by walking distance. Convenience store is next to the hotel and bus station in front of building. The room is clean and reception staffs are helpful and friendly.

      Reviewed April 01, 2019

      Dear Sheau, Thank you for your perfect review of Fragrance Hotel - Bugis. We hope to serve you again in the near future! Best Regards, Thaddaeus Guest Experience Executive

      Responded April 22, 2019
      Fragrance Hotel - Bugis
      8.0
      Excellent
      yew from Malaysia
      Couple
      Standard Room Without Window
      Stayed 1 night in November 2018

      Location good. Comfort so so”

      The bed is very uncomfortable. I only slept for one night and i have backache the next day. The room was not cleaned yet when i checked in, however the stafd responded to me very quickly and got me a new room.

      Reviewed November 08, 2018

      Dear Yew, Thank you for taking time to write a review of your hotel stay. We had taken note your feedback and would like to apologise for this less than satisfactory stay experience. We hope to have the pleasure of inviting you through our doors again. Regards, Customer Relations Team

      Responded November 28, 2018
      Fragrance Hotel - Bugis
      9.6
      Exceptional
      Navneet from Australia
      Couple
      Standard Room Without Window
      Stayed 6 nights in October 2018

      Nice room, services and helpful staff.”

      Staff are helpful and ready to assist when needed. We asked for an early morning wake up call as we had an early flight; the staff was spot on with their call. Room service was nice. Overall, very good experience.

      Reviewed November 07, 2018

      Dear Navneet, Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. We are pleased to hear that you had enjoyed our comfortable room and warm services from our staff. We look forward to welcoming you back for another great stay with us! Regards, Customer Relations Team

      Responded November 27, 2018
      Fragrance Hotel - Bugis
      8.0
      Excellent
      kanlaya from Thailand
      Solo traveler
      Standard Room Without Window
      Stayed 1 night in October 2018

      Good location”

      Come early to leave the luggage at the hotel. Back again in evening, staff confuse and understand that I'd check out. However, after explain everything are good. The location is very close to Bugis Junction and easy to find local food.

      Reviewed October 16, 2018
      9.6
      Exceptional
      France from Philippines
      Family with young children
      Standard Room Without Window
      Stayed 3 nights in September 2018

      Situated in a very good location”

      Though the hotel is small with small rooms, it is clean and is very near shopping areas like the Bugis Junction, Bugis +, Raffles Place and Robinsons to name a few. It is also very accessible to MRT and bus stop. For improvements, I hope they'll provide a doormat or floor towel for the toilet. Overall this hotel is a great budget hotel to stay.

      Reviewed September 29, 2018
      8.8
      Excellent
      Huong from Malaysia
      Group
      Standard Room Without Window
      Stayed 4 nights in August 2018

      Overall great! ”

      Although room is tiny but is good enough for two persons. Good location, nearby bugis mrt by 5-10min walking distance. Alot of restaurants surround. Room is very clean. The hotel cleaner cleaned our room everyday even though we didn't ask for that. And automatically add on two bottles of mineral water for us each of everyday. So caring! The staff at the reception is friendly and helpful too. Thank you for everything. Will come back again next time.

      Reviewed August 25, 2018
      10.0
      Exceptional
      Henry from Indonesia
      Group
      Standard Room Without Window
      Stayed 2 nights in July 2018

      Clean mid budget hotel, just in the center of Bugis”

      Clean mid budget hotel, just in the center of Bugis, easy to find, near Bugis Junction/ MRT/ food stalls / hawker center / night street food and lots more. Good room service, helpful reception, easy street access.

      Reviewed August 11, 2018
      8.0
      Excellent
      Poh from Malaysia
      Couple
      Standard Room Without Window
      Stayed 2 nights in July 2018

      Location very accessible to MRT and shopping malls ”

      The room is clean which I like and the location is spot on, but only downside is the toilet where sometimes the floor trap smell will come up when you take a shower but it will go away after 10 or 15 minutes of turning on the water tap.

      Reviewed July 31, 2018
      8.0
      Excellent
      Wanwisa from Thailand
      Group
      Standard Room Without Window
      Stayed 2 nights in July 2018

      Very good”

      The room was very small with no windows. Bed was small. However, the hotel was valued when compare to the room and location. Good for traveler who planned to go out all day. Convenient store (7-11) is next door. Taxi from airport to hotel was 15-17$

      Reviewed July 17, 2018
      8.0
      Excellent
      SOOK
      Couple
      Standard Room Without Window
      Stayed 1 night in November 2018

      The room so small”

      The room really small until you can't open luggage

      Reviewed May 11, 2019

      Dear Sook, Thank you for sharing your feedback with the Hotel Team. As Singapore is really small as compared to most countries, hotel rooms here in our city have also been scaled accordingly. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. Once again, we thank you for sharing your concerns. Regards, Jack Chee Senior Customer Relations Manager

      Responded May 31, 2019
      Fragrance Hotel - Bugis
      3.2
      Lai from Hong Kong
      Group
      Standard Room Without Window
      Stayed 4 nights in November 2018

      No customer service at all, they only have tactics on rejecting customers needs ”

      I did book 3 rooms , 2 are with higher rate around 10% higher than 3rd room, when we found the rooms cleaning are not acceptable to us , we want to change to their Deluxe rooms which required us to pay SG$ 10for each room each night , even their selling rate is lower than we paid. but be reminded even you paying more than other Deluxe room rate, we could not have better treatment? One of our room only a twin bed so we asked for 1 more blanket , they said no stock is available, another room because of back pain needs one more pillow, even you gave them their reason, still “No” , you see what you paid to them just like begging for benefits. When we asking the current price is cheaper than we paid, their manager said can’t help , you better call Agoda ?

      Reviewed November 29, 2018
      3.2
      Lai from Hong Kong
      Group
      Standard Room Without Window
      Stayed 4 nights in November 2018

      Rude manner & no flexibility to handle customer request , not value for money ”

      We have 2 rooms for 4 nights with higher room rate at HK$4,411.00 equals to HK$550/ night, they gave us small rooms with smell without window, when check with Agoda online for current pricing for their Deluxe room with window is at HK$534.00 , we request to change to deluxe room type since we paid an higher rate but they insisted us to pay extra SGdollar 10 for each night ? Though we questioned the manager as per consumer level do not have interests to knew what we booked but when we found the room cleanliness is not acceptable and at same time their so called Deluxe room is selling at a cheaper than we paid. Very disappointing to their refuses to give us one extra pillow and one more blanket , they strongly refused and said no other stock was available , so it is very annoying by charging us HK$ 610.00 after extra SG 10, higher than their current offering a room rate at HK$534.00 and rejected our request, they wanted to earn more but not willing to help the customers?

      Reviewed November 29, 2018
      12345
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      Fragrance Hotel - Bugis
      |Very good 7.2
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      • Excellent location
      • Battlebox
      • Esplanade MRT Station is within 0.4 km