Fragrance Hotel - Crystal
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7.5
Very good
7.4% this month
/10
(1892 reviews)See what guests said
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7.1
Very good
Location rating score
Very good location - 1.42 kilometers from city center
Parking
FREE
  • Pu Ji Si Buddhist Research Centre260 m
  • Hideout390 m
  • Geylang Serai420 m
  • Mountbatten MRT Station550 m
  • Aljunied MRT Station680 m
  • Sri Krishna Mandir680 m
  • Jetaime Perfumery and Perfume Workshop Singapore880 m
  • Dakota MRT Station890 m
  • Kallang MRT Station1.03 km
  • Stadium MRT Station1.07 km
  • Free Wi-Fi

    Fragrance Hotel - Crystal

    50 Lorong 18 Geylang, Geylang, Singapore, Singapore, 398824 - See map
    "Roomy suites, great location 15 min to MRT approx, resturants everywhere, great staff, I would stay again and recommend it."
    michael - October 21, 2018
    Exceptional reputation
    Recommended by 86% of guests
    Very good cleanliness
    7.9 rating for cleanliness
    • 530 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Elevator

    This property is in high demand!

    Booked 89 times | 16 travelers are looking at this property right now

    Property ranking|Compared to 1,311 Singapore properties
    See all rankings
    Cheapest price score
    Room comfort score
    7.9/10
    Value for money score
    8.1/10
    Cleanliness score
    7.9/10
    Better than
    91
    %
    of Singapore properties
    Better than
    90
    %
    of Singapore properties
    Better than
    89
    %
    of Singapore properties
    Better than
    82
    %
    of Singapore properties
    Value for money8.1
    Distance to city center3.2 Km
    Location rating7.1
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport13.0 km

    Rooms available at Fragrance Hotel - Crystal

    7.8
    Very good
    Room comfort & quality
    Deluxe Double or Twin
    Deluxe Double or Twin
    ...
    • Room size: 13 m²/140 ft²
    • Street view
    • 2 single beds or 1 double b...
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    Superior Double or Twin
    Superior Double or Twin
    ...
    • Room size: 12 m²/129 ft²
    • Street view
    • 1 double bed or 2 single be...
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    Superior Family
    Superior Family
    ...
    • Room size: 15 m²/161 ft²
    • Street view
    • 1 single bed and 1 double b...
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    Superior Room
    Superior Room
    ...
    • Room size: 12 m²/129 ft²
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    Superior Triple Room
    Superior Triple Room
    ...
    • Room size: 15 m²/161 ft²
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 13 m²/140 ft²
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    Run of House
    Run of House
    ...
    • Shower
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    Superior
    Superior
    ...
    • Shower
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    Deluxe Room
    Deluxe Room
    ...
    • Shower
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    Superior Room
    Superior Room
    ...
    • Shower
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    What people love about Fragrance Hotel - Crystal

    • 6.4
      Good

      "Stay was comfortable."

      Ramesh

      |

      August 5, 2018

    • 8.0
      Very good
      Staff 

      "Brand new and friendly staff."

      Aslinah

      |

      December 18, 2018

    • 10.0
      Exceptional
      Staff 

      "Nice place and friendly staff."

      LIM

      |

      December 20, 2018

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    More about Fragrance Hotel - Crystal

    More about Fragrance Hotel - Crystal

    10.0
    Exceptional

    "Modern rooms and great price/distance to the cbd ratio"

    Tommaso

    |

    January 6, 2019

    An overview

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    What they offer

    5.6
    Review score
    Staff 

    "Everything worked in the room and the staff was nice."

    jenni

    |

    January 11, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    The Ranch
    720 m American, International, Italian
    TWO bakers
    2.2 km American, Cafe, French
    Tolido's Espresso Nook
    2.3 km American, Asian, Cafe
    Asian cuisine
    Asian cuisine
    Binggojung Korean Dessert House
    210 m Asian, Korean
    Old Geylang
    260 m Asian, Chinese, Seafood
    Mongkok Dim Sum @ Geylang
    400 m Asian, Chinese
    Chinese cuisine
    Chinese cuisine
    136 Hong Kong Street Fish Head Steamboat
    330 m Chinese, Seafood
    Eminent Frog Porridge
    360 m Chinese
    Golden Bay Eating House
    370 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Fragrance Hotel - Crystal from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1892)Booking.com Reviews (1294)
    7.5
    /
    10
    Very good
    7.4% this month
    Cleanliness7.9
    Facilities7.1
    Location7.1
    Room comfort and quality7.8
    Service7.6
    Value for money8.1
    Rating
    9+ Exceptional (182)
    8-9 Excellent (161)
    7-8 Very Good (304)
    6-7 Good (131)
    <6 Below Expectation (196)
    Time of the year
    Mar - May (196)
    Jun - Aug (289)
    Sep - Nov (239)
    Dec - Feb (250)
    All guests (1892)
    All room types
    All languages

    Show reviews that mention 

    Showing 974 verified guest comments
    12345
    8.4
    Excellent
    Heffa from Indonesia
    Business traveler
    Superior Double or Twin
    Stayed 3 nights in July 2019

    Clean ”

    The room is clean but I dont like the location

    Reviewed July 25, 2019

    Dear Heffa, Thank you for your compliments for our high standards of housekeeping services. We understand that you did not feel comfortable in the neighbourhood, however, the Geylang district is as safe as any other part of Singapore, and it is one of the most authentic and vibrant areas of the city. Best Regards, Thaddaeus Guest Experience Executive

    Responded August 01, 2019
    Fragrance Hotel - Crystal
    9.2
    Exceptional
    Catherine from Philippines
    Couple
    Superior Double or Twin
    Stayed 5 nights in May 2019

    Worth it!”

    Location is okay. It’s also near in the MRT and also the food stalls. The staff there was kind. The room is clean but underneath the bed there’s a lot of dust and dirty. And also the cup when you used it i thought they wash it but the days goes by i saw that they only wash it by water. They did not use any dishwashing liquid on it. So a big no no for me. But overall i love the hotel and the surroundings.

    Reviewed May 15, 2019
    9.6
    Exceptional
    John from Philippines
    Family with teens
    Superior Double or Twin
    Stayed 3 nights in February 2019

    Almost Perfect”

    Very cheap but very new so you do get your money’s worth. The bed is good, no closet, you just need to hang stuff in a section, very good Filipina at front desk, but only had issues with the bathroom without locks. No extra keys also when asked for it. But overall, a pretty good place to start your travel, bus station is near, food establishments are available 24/7 with cheap but good eats, evident of red light district feel in the evening plus other motel-ish hotels abound the area, but theirs is newer and better I think. I will stay there again rather than in orchard as food is much accessible anytime of the day.

    Reviewed February 12, 2019

    Dear John, Thank you for your glowing review of Fragrance Hotel - Crystal! It has been our pleasure to provide you with an almost perfect Fragrance experience, as well as for my Filipina colleague to serve you so well. I'm sorry to hear that we did not issue you with an extra keycard when you had requested for it. I will be looking into solutions to minimise this unusual occurence. Bathroom doors in our hotel have been recently outfitted with privacy doors without lock for the safety of our guests. Geylang district is in fact one of the most vibrant and authentic areas of Singapore, and filled with countless delectable dining options at all hours of the day! I hope you have had enough time to explore all sorts of local foods! Please come back to stay with us again very soon! Best Regards, Thaddaeus Guest Experience Executive

    Responded February 15, 2019
    Fragrance Hotel - Crystal
    5.2
    ZhiSam from Malaysia
    Couple
    Superior Double or Twin
    Stayed 2 nights in July 2019

    3D2N stay”

    Distance to the bus stop is reasonable, just a bit far from MRT station. Walk down the road towards the north and you will find plenty of eateries and convenience shops as well as ATMs as there's nothing available at the hotel except for the front desk and rooms. Lobby and room kinda average. Asked for housekeeping service during the second day and they cleaned pretty much everything including my snacks! I put it on top of my luggage to indicate that it's my stuffs but somehow housekeeping still threw/took it.

    Reviewed July 14, 2019

    Dear ZhiSam, Thank you for your review, and appreciating our hotel's proximity to a wide range of dining options and other amenities. I'm sorry to hear that our housekeeping services had not served you well. I apologise for this lapse and have submitted your feedback to our Housekeeping Supervisor for their follow-up. Once again, please accept our apologies for this service lapse. Best Regards, Thaddaeus Guest Experience Executive

    Responded July 20, 2019
    Fragrance Hotel - Crystal
    6.0
    Wendy from Philippines
    Couple
    Superior Double or Twin
    Stayed 2 nights in July 2019

    Above average”

    The staff are not that accommodating but even though i still recommend this place because of the location.small rooms and it’s just worth the price

    Reviewed July 19, 2019

    Dear Wendy, Thank you for finding great value during your stay with us at Fragrance Hotel - Crystal, as well as for your recommendation. I'm sorry to hear that my colleagues could have served you better. I have submitted your feedback to the manager for their review. Best Regards, Thaddaeus Guest Experience Executive

    Responded July 28, 2019
    Fragrance Hotel - Crystal
    6.4
    Good
    Thomas from South Africa
    Solo traveler
    Superior Double or Twin
    Stayed 4 nights in July 2019

    Better options are available ”

    Not bad, the hotel is clean and well maintained but there are much better options available available in the same area and price range

    Reviewed July 14, 2019

    Dear Thomas, Thank you for your review, and appreciating our high standards of housekeeping services and recent renovation works. Our hotel is very well located, with room sizes and rates that are competitively priced to ensure our guests enjoy a pleasant and worthwhile stay with us. Best Regards, Thaddaeus Guest Experience Executive

    Responded July 20, 2019
    Fragrance Hotel - Crystal
    8.8
    Excellent
    Tong from Malaysia
    Solo traveler
    Superior Double or Twin
    Stayed 2 nights in June 2019

    Reasonable price at a good location”

    Not far from the nearest MRT station, easy to find place to eat nearby. Happy with everything except that the room was a little dusty and the toilet was a bit smelly on the first day.

    Reviewed July 01, 2019

    Dear Tong, Thank you for your pleasant review for Fragrance Hotel - Crystal. We are pleased to hear you have found good value, and have enjoyed your stay with us. I have also submitted your feedback to the Housekeeping Supervisor for their review. Thank you for letting me know how we can enhance your next stay with us. Best Regards, Thaddaeus Guest Experience Executive

    Responded July 08, 2019
    Fragrance Hotel - Crystal
    6.4
    Good
    yee from Malaysia
    Business traveler
    Deluxe Double or Twin
    Stayed 6 nights in June 2019

    improvement needed”

    shower heater: only heat for 5min, expected to heat as long as it could. air ventilation: bad, can smell the smoke whenever open the room door, unable to open window to get fresh air. No toilet carpet or slipper: suggest to prepare either one.

    Reviewed June 18, 2019

    Dear Yee, Thank you for choosing to stay with us. Similar to many of the hotel properties in Singapore, the room windows cannot be opened for the safety and security of the hotel guests, which has always been our top priority. As most guests do not require slippers, we have not placed them in the rooms. They are available upon request from the front desk. We have noted your comments and we try to meet your expectations. Best regards, Ariel Guest Experience Executive

    Responded June 30, 2019
    Fragrance Hotel - Crystal
    6.8
    Good
    Ashrin from Singapore
    Solo traveler
    Superior Double or Twin
    Stayed 1 night in May 2019

    room not swept”

    Room looks okay except my request for high floor and quiet room was instead being given the TOTAL opposite! I was given 2nd floor and room next to the lift lobby. Room floor was not swept and room has some musky odor smell.

    Reviewed May 21, 2019
    4.4
    Ruela from Canada
    Couple
    Superior Double or Twin
    Stayed 4 nights in April 2019

    U get what u paid for I guess”

    There’s no fridge so you can’t stock up on food nor keep your drinks cool, we found out that this specific location is in the red light district of Singapore. Seemingly safe in the day, but watch out if you’re returning late. Our taxi driver suggested we change to the Chinatown location. So you might want to try that one to feel more safe. There’s no room service but towels and toothbrush and daily cleaning provided. Knowing that this is a budget hotel, it’s the best you can get in Singapore. Easy access to buses, local eateries and a 7-11 within walking distance. I suggest making the trip to Maxwell Food Centre for local food as the local eateries around are overpriced and isn’t even half as good as the food at maxwell. Staff was ok. Neither helpful nor significantly inattentive. At least it’s a place to shower, a bed and a roof over your head while you explore Singapore.

    Reviewed May 16, 2019

    Dear Ruela, I'm sorry to hear about your experience in Singapore. I regret to inform you that in-room chillers are not part of the standard outfitting for economy-tiered hotels. Singapore is one of the safest cities in the world, and there is no cause for concern due to our hotel's location. It is also safe to be out at night. Geylang district is one of the most vibrant and authentic estates filled with many local delicacies that continue to operate into the wee hours of the morning. We hope you have found time to explore the various cuisines within our vicinity! We hope to serve you again. Best Regards, Thaddaeus Guest Experience Executive

    Responded May 24, 2019
    Fragrance Hotel - Crystal
    8.0
    Excellent
    Tan from Malaysia
    Couple
    Superior Double or Twin
    Stayed 2 nights in May 2019

    Strategic location in the center of Gaylang. Clean and comfortable room. Helpful front desk staffs ”

    The location is strategic and easy access to good food. There are a lot of Chinese restaurants which serve delicious food even in the midnight. The hotel is located in the same row of red light district. Ladies who are traveling alone might need to consider as there are guys who walk in gang around that area. Room is new, clean and comfort, however, doesn't have sound reduction among rooms and corridor. We could hear what people said outside and beside rooms which could be annoying. In overall, good rates, clean room with strategy location.

    Reviewed May 05, 2019

    Dear Tan, Yes, many travellers had enjoyed their stay at Fragrance Hotel - Crystal in view of its location, which is served by an efficient transport network and the many dining establishments offering a wide variety of food from Chinese, Malay, Indian, Thai to the many local fare there. I understood that some guests might not feel comfortable in the neighbourhood, however, the Geylang district is as safe as any other part of Singapore, and it is one of the most authentic and vibrant areas of the city. I am sorry to hear of the noise disturbance caused by the neighbouring guests during your hotel stay. Despite this, I am glad you had rated positively for the hotel stay and I look forward to welcoming you back soon. Regards, Jack Chee Senior Customer Relations Manager

    Responded May 23, 2019
    Fragrance Hotel - Crystal
    8.8
    Excellent
    Yen from Vietnam
    Group
    Superior Double or Twin
    Stayed 3 nights in December 2018

    Clean room, good facities, cheap price”

    The price is not really cheap but it’s cheaper than other equivalent hotels in Singapore. The room is clean and has enough facilities. The staff is quite supportive. The location is near bus station but quite far from Mrt. There are some good restaurants around the hotel, open late for night meals.

    Reviewed December 31, 2018

    Dear Yen, Thank you for taking time to write a review of your hotel stay. We are thrilled that we are able to meet to your stay expectations. We look forward to welcoming you back to our hotel in the future. Regards, Customer Relations Team

    Responded January 25, 2019
    Fragrance Hotel - Crystal
    8.0
    Excellent
    Lenny from Indonesia
    Family with young children
    Superior Double or Twin
    Stayed 5 nights in December 2018

    Good location - better than I had anticipated!”

    Initially I had my concerns about the hotel being located in Geylang, known as the red light district in Singapore, but later I found that the hotel isnt located on the main road and was generally in a quiet area of Geylang. Bus stops are around 3-4 mins walk from the hotel and there are many eateries nearby the area. Room is reasonably clean and the only thing missing is a mini fridge! Housekeeping staff was friendly and helpful. In the end, we stayed here for five nights and it was better that I had thought. Thank you.

    Reviewed December 26, 2018

    Dear Lenny, Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. We are delighted that you had enjoyed your stay with us, in particular the clean and comfortable room, hotel location and the great service provided by our staff. Thank you again for sharing your experience. We look forward to welcoming you back soon! Regards, Customer Relations Team

    Responded January 25, 2019
    Fragrance Hotel - Crystal
    10.0
    Exceptional
    michael from Thailand
    Business traveler
    Superior Double or Twin
    Stayed 2 nights in October 2018

    Perfect”

    Roomy suites, great location 15 min to MRT approx, resturants everywhere, great staff, I would stay again and recommend it. Beds are typical firm in Asia so this is no different. I am used to a soft bed but no complaints. Noise was not an issue.

    Reviewed October 21, 2018
    8.8
    Excellent
    Valerie from Philippines
    Solo traveler
    Superior Double or Twin
    Stayed 1 night in October 2018

    Clean and fresh room”

    Their room is clean and fresh. Without asking, their housekeeping does the changing of linen and cleans the room promptly and professionally. The front desk staff is also nice and friendly. Very accessible and value for money. Highly recommendable budget hotel that you could get in Singapore. Thank again for the warm accomodation. More power!

    Reviewed October 11, 2018
    9.2
    Exceptional
    Ly from Malaysia
    Family with teens
    Superior Double or Twin
    Stayed 2 nights in August 2018

    Good value for money”

    To me it was a good deal: reasonable and affordable price, good facilities, good location, supportive and friendly staff. Paying around 70SGD/night, I didn't expect much but I really enjoyed the stay. I would definitely recommend this hotel and it will be one of my 1st choices of accommodation in Singapore.

    Reviewed August 21, 2018
    10.0
    Exceptional
    Ronald from Philippines
    Couple
    Superior Double or Twin
    Stayed 1 night in July 2019

    Exceptional”

    Nice i like the place

    Reviewed July 12, 2019

    Dear Ronald, Thank you for loving Fragrance Hotel - Crystal! It has been our utmost pleasure to have offered you an exceptional and enjoyable Fragrance experience, and we will be eagerly anticipating our next opportunity to do so again! Best Regards, Thaddaeus Guest Experience Executive

    Responded July 20, 2019
    Fragrance Hotel - Crystal
    8.0
    Excellent
    Ralph from Philippines
    Couple
    Deluxe Double or Twin
    Stayed 1 night in August 2018

    Pretty good considering Singapore Prices”

    Stayed here last August 2018. it was pretty good considering hotel prices in Singapore. I would consider this a steal. room has a TV, toiletries (Soap) and a mini refrigerator. No towels though. Despite being located in Geylang, we really didn't see anything sketchy or experience unwanted noise during our stay. the receptionist was pretty much nice and accomodating as well. We would definitely book here again.

    Reviewed April 04, 2019

    Dear Raphl, Thank you for your continued support for Fragrance Hotel - Crystal! It has been our utmost pleasure to have served you well, and we look forward to doing so again in the near future. Best Regards, Thaddaeus Guest Experience Executive

    Responded May 01, 2019
    Fragrance Hotel - Crystal
    7.6
    Very good
    Su from Singapore
    Couple
    Superior Double or Twin
    Stayed 1 night in March 2019

    I could hear from other room when someone is showering and really not sound-proof at all. ”

    The door closing and opening from Other rooms kept waking me up entire night. I could hear people laughing and talking clearly in the corridor. Really need sound-proof which will make this place a perfect place to stay.

    Reviewed March 09, 2019

    Dear Su, Thank you for choosing to stay with us at Fragrance Hotel - Crystal. I'm sorry to hear that your experience could have been better. Please do not hesitate to approach my colleagues at the front desk for assistance. We are committed to maintaining a sufficiently quiet environment for our guests to rest in. Thank you for telling me how we can improve our services for our guests. Best Regards, Thaddaeus Guest Experience Executive

    Responded March 31, 2019
    Fragrance Hotel - Crystal
    7.6
    Very good
    Brenda from Singapore
    Couple
    Superior Double or Twin
    Stayed 1 night in March 2019

    Air conditioning was a little warm”

    Everything was okay, room is spacious however the air conditioning did not seem to work properly during our stay. Was a little on the warm side, despite us turning it to the lowest temp and strongest fan. Only got better the next morning.

    Reviewed March 06, 2019

    Dear Brenda, Thank you for staying with us at Fragrance Hotel - Crystal. I have submitted a maintenance request for the air-conditioning unit in your room so that it can resume its operability. Thank you for letting me know how we could have served you better. Best Regards, Thaddaeus Guest Experience Executive

    Responded March 31, 2019
    Fragrance Hotel - Crystal
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    • Very good location
    • Singapore Flyer
    • Mountbatten MRT Station is within 0.55 km