Fragrance Hotel - Imperial
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Fragrance Hotel - Imperial

28 Penhas Road, Kallang, Singapore, Singapore, 208187
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Superior Room - Bathroom Fragrance Hotel - Imperial
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    Lobby Fragrance Hotel - Imperial
    Swimming pool [outdoor] Fragrance Hotel - Imperial
    Swimming pool [outdoor] Fragrance Hotel - Imperial
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    Fragrance Hotel - Imperial Reviews

    7.9
    Very good
    /10
    (113 reviews)See what guests said
    10.0
    Exceptional

    "Great staff, great hotel."

    Ian

    -

    January 7, 2019

    8.2
    Excellent cleanliness
    Recommended by 90% of guests

    Things you’ll love about Fragrance Hotel - Imperial

    Things you'll love

    • 250 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Excellent
    Location
    8.5
    See map
    Excellent location - Inside city center
    Popular
    Nearby
  • Singapore Flyer2.2 km
  • Battlebox2.35 km
  • Merlion Park2.66 km
  • Cloud Forest2.81 km
  • Orchard Road2.89 km
  • Gardens by the Bay2.99 km
  • Supertree Grove3.06 km
  • Marina Bay Sands Casino3.11 km
  • Universal Studios7.54 km
  • Sentosa Island7.67 km
  • Don't miss out!

    4 travelers have booked today.

    Value for money7.8
    Distance to city center2.0 km
    Location rating8.5
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport15.0 km

    Rooms available at Fragrance Hotel - Imperial

    Standard Room Without Window
    Standard Room Without Window
    ...
    • Room size: 12 m²/129 ft²
    • No Windows view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Room size: 12 m²/129 ft²
    • Non-smoking
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Deluxe Double or Twin
    Deluxe Double or Twin
    ...
    • Room size: 13 m²/140 ft²
    • Non-smoking
    • 1 double bed or 2 single be...
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    Standard Triple Room without Window
    Standard Triple Room without Window
    ...
    • Room size: 15 m²/161 ft²
    • Non-smoking
    • 1 single bed and 1 double b...
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    Superior Triple
    Superior Triple
    ...
    • Room size: 15 m²/161 ft²
    • Non-smoking
    • 1 single bed and 1 double b...
    Enter dates to see prices
    Standard Double or Twin Room ( No Window)
    Standard Double or Twin Room ( No Window)
    ...
    • Room size: 15 m²/161 ft²
    • Shower
    • 2 single beds or 1 queen be...
    Enter dates to see prices
    Standard Triple Room ( No Window)
    Standard Triple Room ( No Window)
    ...
    • Room size: 12 m²/129 ft²
    • Shower
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Triple Standard
    Triple Standard
    ...
    • Room size: 15 m²/161 ft²
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Non-smoking
    • Shower
    Enter dates to see prices
    Family Room M
    Family Room M
    ...
    • Non-smoking
    Enter dates to see prices
    Have a question for Fragrance Hotel - Imperial?

    What people love about Fragrance Hotel - Imperial

    • 8.8
      Excellent
      Staff 

      "Room is clean, staff are helpful."

      saw

      |

      October 16, 2018

    • 9.2
      Exceptional
      Cleanliness

      "Clean , good service , value for money"

      Georges

      |

      January 5, 2019

    • 8.0
      Very good
      Cleanliness

      "Very close mrt and clean rooms."

      Jesse

      |

      December 6, 2016

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    More about Fragrance Hotel - Imperial

    More about Fragrance Hotel - Imperial

    8.0
    Very good

    "Only 3-4 minutes walk from MRT Lavender through V-Hotel."

    Chomphoonuch

    |

    August 20, 2018

    An overview

    Show less

    What they offer

    8.4
    Excellent

    "Simple and clean hotel."

    Daniel

    |

    January 22, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    TWO bakers
    270 m American, Cafe, French
    Suprette
    500 m American
    Tolido's Espresso Nook
    580 m American, Asian, Cafe
    Asian cuisine
    Asian cuisine
    The Refinery Restaurant & Bar
    150 m Asian, Bar, Grill
    Bao Makers
    240 m Asian, Chinese, Korean
    Babette Restaurant & Bar
    360 m Asian, Japanese
    Chinese cuisine
    Chinese cuisine
    Taste Kitchen
    100 m Chinese
    Cafe Print
    280 m Chinese, European, Southwestern
    Hui Wei Chinese-Thai Cuisine
    310 m Chinese, Thai

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Reviews of Fragrance Hotel - Imperial from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (113)Booking.com Reviews (114)
    7.9
    /
    10
    Cleanliness8.2
    Facilities7.1
    Location8.5
    Room comfort and quality4.0
    Service7.9
    Value for money7.8
    All languages
    All guests (113)
    All room types
    Showing 44 verified guest comments
    123
    9.6
    Exceptional
    Primrose from Philippines
    Family with teens
    Standard Triple Room without Window
    Stayed 4 nights in May 2019

    overall excellent”

    Staff are friendly, they are cleaning the room everyday. Lavander MRT station is just 200m away, supermarket, restaurants, bus station is just street away from the hotel. I should give them a perfect score but there is one thing that I asked and they did not respond to my request, that is when I reported that our sink in the toilet is blocked (not totally) but the water is not going down easily, they took my room number but unfortunately they did not fix it. But overall our stay is great and I will come come back again in this hotel.🥰🥰🥰

    Reviewed May 12, 2019

    Dear Primrose, We appreciate your time for sharing your stay experience. Thank you for appreciating our friendly staff, clean rooms and accessible location. We would like to apologise for the inconveniences caused and that this will be shared with the team for improvements. Regards, Jack Chee Senior Customer Relations Manager

    Responded May 23, 2019
    Fragrance Hotel - Imperial
    8.0
    Excellent
    ATITAYA
    Couple
    Superior Room
    Stayed 1 night in February 2019

    Great location. ”

    Very good location, few minutes walk to mrt station,bus stop. There are supermarket and food center nearby. I get a room with window, nice view. But. I can hear noise from another room. They keep trying to open and close the door so hard that disturb my sleep. And I cannot check in earlier need to wait the room till 3pm.

    Reviewed February 07, 2019

    Dear Atitaya, Thank you for choosing to stay with us at Fragrance Hotel - Imperial. We are pleased to hear that you have enjoyed our hotel's convenience, and proximity to various facilities. I'm sorry that we were unable to offer you complimentary early check-in services, as our hotel frequently runs at full capacity. During the downtime between 12nn to 3pm, our Housekeeping Team is working to prepare our guest rooms for the arrivals for the day. Usually, my colleagues at the front desk are more than happy to check you in earlier, if the rooms are available. Please do not hesitate to contact our Front Desk Executives to assist you in restoring a sufficiently quiet environment for you to rest. We look forward to serving you again. Best Regards, Thaddaeus Guest Experience Executive

    Responded February 14, 2019
    Fragrance Hotel - Imperial
    9.6
    Exceptional
    Kar
    Solo traveler
    Standard Room Without Window
    Stayed 3 nights in May 2019

    It was a pleasant experience overall.”

    Friendly staff, convenient location, had to wait for checkin til after 3pm, but clean rooms and great housekeeping.

    Reviewed May 18, 2019
    8.0
    Excellent
    Chomphoonuch from Thailand
    Couple
    Superior Room
    Stayed 2 nights in August 2018

    Good location...Nice staff”

    Only 3-4 minutes walk from MRT Lavender through V-Hotel. The room is rather small but still suit for a couple. Air-con has a little smell when start and bathroom is not devided wet and dry area. All staffs are very nice. Will stay again when visit Singapore next time.

    Reviewed August 20, 2018
    9.6
    Exceptional
    Mark from Australia
    Couple
    Superior Room
    Stayed 2 nights in July 2018

    great budget hotel”

    great budget hotel is very friendly, helpful and clean. The only downside is the hard bed. Its hard by western standards but aside from that, its great. they have now put usb and international power sockets in the rooms

    Reviewed July 30, 2018
    5.2
    Kyuyeon from Philippines
    Family with teens
    Superior Triple
    Stayed 5 nights in January 2019

    Above average”

    Hotels in Singapore are pricey so the value for the money was just right. It was just really disappointing that our room was not cleaned after our 1st night. We returned to the hotel at around 9pm to find out that the room wasn’t cleaned, towels not replaced, beds not made but the ‘please make my room’ sign which I left before leaving in the morning was placed back inside the room. Front desk told me there was no housekeeping at that hour so they had to ask someone to come over from a different hotel. The room was cleaned in the subsequent nights but it was not that clean. The cups were not washed, the beddings were barely folded, and the floor was not swept. Asides from this, the hotel was fine. Location is good too as it’s accessible by MRT and bus.

    Reviewed January 15, 2019

    Dear Kyuyeon, I am dismayed to hear of your disappointment in the room housekeeping service. This is not reflective of the usual hotel standards and I apologise for this shortcoming. I appreciate your valuable feedback which gives the Hotel Team the opportunity to further improve our housekeeping standards. We hope that this experience does not keep you from staying with us again and we look forward to welcoming you back in the near future. Regards, Jack Chee Senior Customer Relations Manager

    Responded January 17, 2019
    Fragrance Hotel - Imperial
    9.2
    Exceptional
    Mary
    Family with young children
    Superior Triple
    Stayed 3 nights in December 2018

    Very near MRT”

    We had a pleasant stay. The location is very near to MRT and restaurants. Quite neighborhood. Swimming pool is nice. Smooth check in and check out. They also allow us to check in early. Staff is friendly. Will definitely stay here again.

    Reviewed January 04, 2019

    Dear Mary, Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. We are delighted to hear that the service of our team was one of the highlights of your stay with us, and that our hotel and its accessible location had met your needs as a traveller. We look forward to welcoming you back and to delight you with our Fragrance hospitality again! Best regards, Ariel Guest Experience Executive

    Responded April 23, 2019
    Fragrance Hotel - Imperial
    10.0
    Exceptional
    CLAIRE
    Group
    Standard Room Without Window
    Stayed 2 nights in April 2019

    Great hotel in good location”

    Great bed, location, pool would stay again!

    Reviewed May 03, 2019

    Dear Claire, Thank you for choosing Fragrance Hotel - Imperial as your preferred accommodation choice in Singapore. I appreciate you for awarding the hotel stay a perfect score. Your positive comments meant a lot to us and the Hotel Team will continue to strive to provide a clean and value-for-money accommodation for all. Regards, Jack Chee Senior Customer Relations Manager

    Responded May 23, 2019
    Fragrance Hotel - Imperial
    9.6
    Exceptional
    Myrichess
    Family with young children
    Superior Triple
    Stayed 1 night in October 2018

    Great hotel”

    Pros: Great location, comfortable beds, nice staffs, with free vouchers at their cafe Cons: no bidet, cafe opens at 3pm only didn't have the chance to use our free vouchers cause we only have 1 night stay But all in all great hotel.

    Reviewed October 12, 2018
    4.4
    Eric from Thailand
    Business traveler
    Superior Room
    Stayed 1 night in August 2018

    Boisterous Door Banging Entire Night From Inconsiderate Guests!”

    If you don’t mind tge doors banging and loud guests going in and out of their rooms the entire night then this review is not for you. Still, due to the heavy human traffic, the staffs mood does fluctuates!

    Reviewed August 06, 2018
    10.0
    Exceptional
    Kittiyaporn from Thailand
    Solo traveler
    Deluxe Double or Twin
    Stayed 1 night in December 2018

    Great location”

    Good service, nice staff and great location.

    Reviewed January 23, 2019

    Dear Guest, Thank you for sharing your feedback with the Hotel Team. It is heartening to hear that your stay had been a wonderful one and our location and service met to your expectations. We look forward to welcoming you back for another splendid stay! Best regards, Ariel Guest Experience Executive

    Responded April 17, 2019
    Fragrance Hotel - Imperial
    10.0
    Exceptional
    Ian from United States
    Family with teens
    Superior Triple
    Stayed 2 nights in December 2018

    Beautiful”

    Great staff, great hotel. Thank you!

    Reviewed January 07, 2019

    Dear Ian, Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. We are delighted to hear that the service of our team was one of the highlights of your stay with us. It is always great to learn that our efforts contribute to a positive experience for our guests. We look forward to welcoming you back and to delight you with our Fragrance hospitality again! Best regards, Ariel Guest Experience Executive

    Responded April 23, 2019
    Fragrance Hotel - Imperial
    9.2
    Exceptional
    Georges from France
    Group
    Superior Room
    Stayed 4 nights in December 2018

    Friendly staff and close to Mrt ”

    Clean , good service , value for money

    Reviewed January 05, 2019

    Dear Georges, Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. We are heartened to hear that your stay was an impeccable one, from the location of the hotel to services of the staff. We look forward to welcoming you back and to delight you with our Fragrance hospitality again! Best regards, Ariel Guest Experience Executive

    Responded April 23, 2019
    Fragrance Hotel - Imperial
    6.0
    Hue from Vietnam
    Group
    Superior Triple
    Stayed 4 nights in December 2018

    Good location but little communication w front desk”

    It is very close to mrt lavender. The food stores at mrt is cheap and delicious. Staff is not that friendly. I am abit disappointed with the receptionist. There is a ads promo on the front desk said that scanning qr code to and follow hotel account will receive a bag as gift but the staff has no idea of the program, he promised to ask the boss and feedback to me but nothing i receive?! Funny! Also the water boiler is dirty. I am nit sure what it is inside but i couldnt clean it and asked to change another one and yes theybdid change for me. Would recommend the stay anyway.

    Reviewed December 26, 2018
    7.6
    Very good
    Guy from Canada
    Couple
    Deluxe Double or Twin
    Stayed 7 nights in January 2019

    Very good”

    The room is extremely small but clean. The only thing we don’t like is that there is no barrier for the shower. The water splashes everywhere in the bathroom.

    Reviewed January 30, 2019

    Dear Guy, Thank you for your very good words for Fragrance Hotel - Imperial. As Singapore is a extremely small country relative to most of the world, our rooms tend to be more compact. However, they have been designed to ensure affordability, without compromising an optimal level of comfort for rest after a long day of exploration and fun. I have submitted your suggestion to our management for their review. Thank you for letting us know how we can serve you better. Best Regards, Thaddaeus Guest Experience Executive

    Responded February 02, 2019
    Fragrance Hotel - Imperial
    8.8
    Excellent
    saw from Malaysia
    Family with young children
    Superior Room
    Stayed 2 nights in October 2018

    Excellent location”

    Near to mrt and many shop lot. Easily to find food. Room is clean, staff are helpful.

    Reviewed October 16, 2018
    5.2
    Hiroyasu from Japan
    Business traveler
    Superior Room
    Stayed 15 nights in September 2018

    Fine shelter for high season or late booking”

    -Pros- Location, Vacancies, Basic hygiene, Movie channel, small but still a swimming pool, luggage store at the lobby, Free wifi, fridge and kettle work -Cons- High charges for a tiny and/or windowless room, Friendly staff but know/do nothing other than C-In/Out, Un-cozy lobby and poolside, Grab never recognise the hotel as a pickup point.

    Reviewed October 04, 2018
    5.2
    ji from Singapore
    Couple
    Superior Room
    Stayed 2 nights in August 2018

    so much regret ”

    Another man came into the room. I was very angry that other room key can open the our room. I really wanted to call the head office, but the staff are kind, so suppress anger. room is so so,but so noisy because continually hear the outside noise.

    Reviewed August 23, 2018
    9.6
    Exceptional
    Acee from Singapore
    Couple
    Superior Room
    Stayed 1 night in February 2019

    A value for money hotel”

    Customer Service is abit slow else everything is very good. The geo-location is also quite convenient to the MRT, supermarket and also to the city.

    Reviewed February 19, 2019

    Dear Acee, Thank you for your kind words for Fragrance Hotel - Imperial. It has been our pleasure to have had you with us, and we will work on improving the experience of our guests. Best Regards, Thaddaeus Guest Experience Executive

    Responded March 05, 2019
    Fragrance Hotel - Imperial
    7.2
    Very good
    Chong from Malaysia
    Family with teens
    Superior Room
    Stayed 2 nights in September 2018

    Very good”

    Convenient as MRT is nearby and many restaurants are within walking distance.

    Reviewed September 19, 2018
    123
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    Fragrance Hotel - Imperial
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    • Excellent location
    • Singapore Flyer
    • Lavender MRT Station is within 0.26 km