Fragrance Hotel - Riverside

Fragrance Hotel - Riverside

20 Hong Kong Street, Clarke Quay, Singapore, Singapore, 059663
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     Fragrance Hotel - Riverside

    Guest reviews

    7.3
    Very good
    /10
    (5811 reviews)See what guests said
    9.2
    Exceptional

    "All are good will come again"

    Wasita

    -

    October 22, 2018

    7.7
    Very good cleanliness
    Recommended by 85% of guests

    Property highlights

    Things you'll love

    • 100 meters to public transportation

    • Located in heart of Singapore

    • Free Wi-Fi in all rooms!

    • Air conditioning

    12 travelers are looking at this property right now

    Book now before it's too late!

    Excellent
    Location
    8.7
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Clarke Quay MRT Station100 m
  • Helipad120 m
  • East Silk Palace120 m
  • Da Wei Arts n Crafts130 m
  • Boudoir Beauty & Nails140 m
  • Clarke Quay Central140 m
  • Yeo Swee Huat170 m
  • Thong Chai Medical Institution170 m
  • Actors180 m
  • Jazz@Southbridge230 m
  • Value for money7.0
    Distance to city center0.8 km
    Location rating8.7
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport17.5 km
    Select your room
    Deluxe Double or Twin
    Deluxe Double or Twin
    ...
    • Room size: 13 m²/140 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
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    Standard Room Without Window
    Standard Room Without Window
    ...
    • Room size: 11 m²/118 ft²
    • No Windows view
    • 2 single beds or 1 double b...
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    Superior Double or Twin
    Superior Double or Twin
    ...
    • Room size: 12 m²/129 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
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    Deluxe Triple
    Deluxe Triple
    ...
    • Room size: 15 m²/161 ft²
    • Non-smoking
    • 1 single bed and 1 double b...
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    Deluxe Triple Room (3 Adults) with Breakfast
    Deluxe Triple Room (3 Adults) with Breakfast
    ...
    • Room size: 15 m²/161 ft²
    • Shower
    • 1 single bed and 1 double b...
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    Family Room New
    Family Room New
    ...
    • Shower
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    Triple Family Room
    Triple Family Room
    ...
    • Shower
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    Luxury Room
    Luxury Room
    ...
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      Superior Double/Twin
      Superior Double/Twin
      ...
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        Family room - De Luxe
        Family room - De Luxe
        ...
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          What people love about the property

          • 10.0
            Exceptional

            "This hotel is definitely worth every penny spent."

            Angelina

            |

            December 15, 2018

          • 8.0
            Very good

            "Good location, friendly staff, will come back !"

            HIEN

            |

            November 27, 2018

          • 10.0
            Exceptional

            "Towels & beddings are fresh everyday!"

            Nieva

            |

            October 10, 2018

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          More about Fragrance Hotel - Riverside

          More about Fragrance Hotel - Riverside

          10.0
          Exceptional

          "Location good"

          dan

          |

          October 25, 2018

          An overview

          Show less

          What they offer

          8.8
          Excellent

          "I got upgraded to executive room, the room is clean and spac..."

          Cecilia

          |

          December 27, 2018

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          American cuisine
          American cuisine
          Billy Bombers @ The Central
          140 m American, Diner
          Draft and Craft
          250 m American, Bar, Mexican
          The Rotisserie
          580 m American
          Asian cuisine
          Asian cuisine
          4 & A Half Gourmands
          30 m Asian
          Shinzo Japanese Cuisine
          70 m Asian, Fusion, Japanese
          D'Bell
          80 m Asian, Indian
          Chinese cuisine
          Chinese cuisine
          Hung Kang - Teochew Restaurant
          150 m Chinese
          PurPle TurTle
          290 m Chinese
          Yan Palace in Chinatown
          400 m Chinese

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (5811)Booking.com Reviews (4151)
          7.3
          /
          10
          Cleanliness7.7
          Facilities6.9
          Location8.7
          Room comfort and quality7.1
          Service7.2
          Value for money7.0
          Provided by verified guests of Agoda
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          All guests (5811)
          All room types

          Show reviews that mention 

          Showing 5091 verified guest comments
          12345
          8.4
          Excellent
          Tony from United Kingdom
          Couple
          Deluxe Double or Twin
          Stayed 3 nights in February 2019
          Excellent location”
          Room size is the key issue but this is a budget hotel in Singapore. Our 'executive room' would not please many executives but was OK for 3 nights. Location is perfect, good air con and fair sized bathroom. Taxi in from the airport was $25 and worth it for door to door. Wifi only worked if you stood by the door of the room. More good points than bad!
          Reviewed February 23, 2019
          Dear Tony, Thank you for your pleasant review for Fragrance Hotel - Riverside. As Singapore is really small as compared to most countries, hotel rooms here in our city have also been scaled accordingly. Nevertheless, our rooms have been carefully designed to balance comfort and affordability in an economy-tier hotel. It has been our pleasure serving you. Best Regards, Thaddaeus Guest Experience Executive
          Responded March 07, 2019
          Fragrance Hotel - Riverside
          8.8
          Excellent
          Cecilia from Malaysia
          Solo traveler
          Standard Room Without Window
          Stayed 1 night in December 2018
          Excellent!”
          I got upgraded to executive room, the room is clean and spacious, has all the basic amenities. Location is superb, just 5 minutes walk from Clark Quay mrt station. (Exit A) There is 7-11 just downstairs so it’s really convenient. However, breakfast is only so-so and i hope there’ll be improvement next visit. Swimming pool is great for a quick swim but the gym facilities is too small and the treadmill is not working. Would definitely come back here again.
          Reviewed December 27, 2018
          9.6
          Exceptional
          Indra from Singapore
          Couple
          Deluxe Double or Twin
          Stayed 1 night in December 2018
          Nice place to stay”
          The water heater needs fixing. Been here many times in different rooms. Constantly turning the tap left to right like a steering wheel coz it gets cold after a minute of usage. Other than that, no problem
          Reviewed December 26, 2018
          8.4
          Excellent
          Ary from Singapore
          Business traveler
          Superior Double or Twin
          Stayed 2 nights in January 2019
          nice located hotel with good value”
          The location is very good, just short walking distance to clarke quay MRT. The hotel size is a bit small, just like typical hotel in singapore. Good value consider its location.
          Reviewed February 26, 2019
          Dear Ary, Thank you for your kind word for Fragrance Hotel - Riverside, as well as your understanding for the compact nature of our hotel rooms. It has been a pleasure to serve you. Best Regards, Thaddaeus Guest Experience Executive
          Responded March 16, 2019
          Fragrance Hotel - Riverside
          9.2
          Exceptional
          Timothy from New Zealand
          Couple
          Deluxe Double or Twin
          Stayed 4 nights in September 2018
          Central Location and great staff”
          Across Road from Clarke Quay MRT and easy to walk to China town and central Singapore. Be prepared for rooms to be small (like most Singapore rooms). Worth upgrading to executive room (which is still small at 13m2 but has small fridge and window. Very friendly and helpful staff and good swimming pool.
          Reviewed September 21, 2018
          3.6
          RICHARD from Philippines
          Solo traveler
          Superior Double or Twin
          Stayed 1 night in August 2018
          Acceptable”
          The rooms were pretty bad as the aircon didn't work. The staffs are not very receptive and not accomodating enough. Took them so much time to fix the problem and make a transfer to another room at a very late night.
          Reviewed February 02, 2019
          Dear Richard, I'm very sorry to hear of your experience. As our hotel has a very high occupancy rate, I'm sure my colleagues must have done what they could have to assist you in securing an alternative room. Nevertheless, we are committed to providing our guests with a pleasant Fragrance experience. I have submitted your feedback to the manager for improvement purposes. Best Regards, Thaddaeus Guest Experience Executive
          Responded February 15, 2019
          Fragrance Hotel - Riverside
          3.6
          Hau from Malaysia
          Family with teens
          Deluxe Triple
          Stayed 1 night in December 2018
          Terrible hotel ”
          The room is very small, there are only toothbrush and toothpaste available in the bathroom. They even never put a label for shampoo and shower gel, how we going to know which one to use? The mattress not soft at all too. Looks like a love hotel. The staffs were watching our every movement. And need to register for visitor even we are obviously one family, still need to waste our time to register at counter.
          Reviewed December 17, 2018
          Dear Hau, Concerning the shampoo and shower gel amenities offered in the bathroom, I am sorry to learn that the labels for these two bath amenities had been removed due to wear. The pink coloured gel is the shampoo and the translucent gel is the body shower. Following your feedback, the Hotel Team will provide the labels for easier identification for the guests. As required by the Singapore regulations, I seek your understanding that all occupants have to be registered during their check in for the hotel stay. Regards, Jack Chee Senior Customer Relations Manager
          Responded February 15, 2019
          Fragrance Hotel - Riverside
          4.4
          Si from Singapore
          Couple
          Deluxe Double or Twin
          Stayed 1 night in December 2018
          Worst Customer Service”
          Staff was unfriendly at check-in & did not bother to explain the rules. I had some friends over and they chased us out. After the incident, the service was very bad as the staff treated us like criminals and could not wait for us to leave. Never have I ever encountered such unprofessional service staff. At 11.30am, they 'reminded' us to leave the hotel. The hotel is very small, despite paying a high price for it. Booked a deluxe twin room but I got a executive room instead. If the hotel can't promise what the customers paid for, then don't promise it in the first place!! P.S. Can't even open the luggage on the floor. There's other value for money options in the vicinity with better facilities; just go there.
          Reviewed December 16, 2018
          Dear Si, I appreciate you for sharing your comments concerning the hotel stay. Singapore regulations dictate that all occupants, guests and visitors, are required to register themselves at the Front Desk before being allowed up to the room. On the other hand, the Front Desk Staff should have briefed this visitor check in requirements to you during your check in at the hotel. I would like to clarify that an Executive room is a higher category room than a Deluxe Twin room. I had verified that you had been accommodated correctly in the Executive Room, which is according to the room category you had booked for the stay. Regards, Jack Chee Senior Customer Relations Manager
          Responded February 15, 2019
          Fragrance Hotel - Riverside
          3.6
          kavita from Malaysia
          Family with young children
          Deluxe Triple
          Stayed 1 night in December 2018
          Unpleasant unfriendly staff n environment hotel”
          They refuse to provide extra pillows no housekeeping after 5pm n we had to sleep in a room where the sugar was scattered everywhere with ants no extra blanket where we took a family room n the double bed was small
          Reviewed December 12, 2018
          8.0
          Excellent
          Soo from Malaysia
          Solo traveler
          Standard Room Without Window
          Stayed 2 nights in August 2018
          good location”
          the hotel is just opposite to Clarke Quay MRT. From Clarke Quay Sentral, use the overhead bridge to cross to another side, that is Carpenter Street, walk another 2-3 minutes, the hotel is located in Hong Kong Street, which is opposite Maybank. Cleanliness is OK. Although the admin made us signed an agreement for no smoking and the kettle should be used only for boiling water, i don't really see how useful it is - i still smell smoke within the same floor where i stayed, and perhaps a water cooler machine will be more useful to avoid misuse of kettle.
          Reviewed September 04, 2018
          8.8
          Excellent
          Johannes from Netherlands
          Couple
          Standard Room Without Window
          Stayed 3 nights in August 2018
          This hotel gives you "value for money".”
          Singapore is an expensive place to be so when you find your self a hotel like Fragrance it makes you happy. Very friendly staff, not a big room but anything you need is there. Nearby Singapore River with all the tourist things to do and also nearby an MRT station. Finaly when you come back after a long day at Singapore you can cool down at the swimmingpool on top of the hotel. We will defintely be back at the Fragrance hotel when we come to Singapore again.
          Reviewed September 02, 2018
          9.2
          Exceptional
          michael from Indonesia
          Family with young children
          Deluxe Triple
          Stayed 1 night in July 2018
          Ideal Hotel for short stay”
          We were booke a triple room for 2 adults and 2 young kids. The room size is okay for 1-2 nights stay. REMEMBER not to bring 25" and up luggage, your won't have enough space. Bring cabin size luggage, it suit the room size well. Stollers must be folded for sure. Soap, shampoo, toothbrush, shower cap, tea, coffee and kettle are provided. Very near from Clarke Quay MRT exit A. Theres a Killiney cafe, 7-11 adjecent to this hotel. Pool was okay with a view of singapore modern building. The mini gym is oke, just treadmill and elipticall machine. Overall great stay.
          Reviewed July 11, 2018
          10.0
          Exceptional
          Angela from Indonesia
          Solo traveler
          Standard Room Without Window
          Stayed 1 night in May 2018
          Good location, very clean room with amenities.”
          Room is small, you might find it difficult if you have big suitcase(s). But the room is very clean, and location is very close to Clarke Quay MRT, or within walking distance too from Chinatown MRT. Staff were very nice, and they upgraded our room when we arrived. Thanks. very recommended.
          Reviewed May 20, 2018
          9.2
          Exceptional
          Siti from Malaysia
          Family with teens
          Deluxe Triple
          Stayed 2 nights in February 2018
          Very good ”
          Pro: near MRT station, that go straight to vivocity (if you want to go USS) near bus station near halal restaurant 24 hours near shopping mall near Boat Quay beside hotel have 7-11 convenient store hotel very clean Cons: room is small we want to use microwave but they don't let us to use *just info breakfast is packed and don't have buffet
          Reviewed March 09, 2018
          9.2
          Exceptional
          Justin from Singapore
          Family with young children
          Standard Room Without Window
          Stayed 3 nights in February 2019
          Happy Guest”
          Friendly staff and clean rooms
          Reviewed February 22, 2019
          Dear Justin, Thank you for letting us know we have served you well! We look forward to serving you again soon. Best Regards, Thaddaeus Guest Experience Executive
          Responded March 07, 2019
          Fragrance Hotel - Riverside
          10.0
          Exceptional
          Santy
          Couple
          Standard Room Without Window
          Stayed 2 nights in December 2018
          Comfortable and clean”
          The room was little and no window. But it’s ok, the important is clean. Especially the toilet. It’s like new one. Clean! I feel comfortable to stay there. If you need breakfast , just going down to coffee shop, if you need something to buy, it’s beside seven eleven too, and it’s near with bus station and subway. Overall ok 👍🏼
          Reviewed December 07, 2018
          10.0
          Exceptional
          Alona
          Group
          Superior Double or Twin
          Stayed 3 nights in November 2018
          Great economy rooms”
          Great room for economical travelling with friend. 7eleven is near the main entrance, MRT station in a few minutes, 30 minutes to City Center, very quiet atmosphere, possibility to have a good breakfast and keep your bags until evening after check-out, and of course salvatory swimming pool on the roof. But, there was not quite good air conditioning, windows couldn't be open. Anyway, these disadvantages weren't critical.
          Reviewed November 26, 2018
          8.4
          Excellent
          Pavaree
          Family with teens
          Deluxe Triple
          Stayed 2 nights in November 2018
          Very good location,small but overall good”
          This was my first time with my two children in Singapore. I have read so much about all reviews. I was scared at first to have a complicated check in like they couldn’t find the booking or check in timing etc... But when we arrived the staffs were very helpful and let us in straight away. The room is quite small indeed but we couldn’t careless because we were out exploring things most of the time. Pool is okay. Kids were enjoying it. Cleanliness is okay too. Clean sheets and towels every day. Location is very good. Only 5 minutes walking then MRT ( exit A) overall is very good. I would recommend to all of you.
          Reviewed November 22, 2018
          6.0
          SHERYL from Philippines
          Family with young children
          Standard Room Without Window
          Stayed 3 nights in October 2018
          Small rooms.”
          The only thing i loved here is the location. Near Clarke Quay Station. But hey there are more hotels nearby. Rooms are too small. We stayed at an Executive room for a day and Superior room for 4days. If only I could cancel the booking. But then I cant anymore so we stayed anyways 😕
          Reviewed November 04, 2018
          7.6
          Very good
          Pirunnicha from Thailand
          Couple
          Standard Room Without Window
          Stayed 2 nights in October 2018
          Acceptable but could have been better”
          We do love the location. Just within 5 mins walk from Clarke Quay station. Some good local food near by and you can even walk to China Town [around 15 mins]. The room is not entirely clean; the chair and drawer full of dust and the hair dryer is too dusty to use but apart from that it's fine. The staffs [especially night shift] are a bit not welcoming but they help you well if you ask for anything. Overall we're happy and will consider this hotel again when we visit Singapore next time.
          Reviewed October 14, 2018
          12345
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          Fragrance Hotel - Riverside
          |Very good 7.3
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          • Excellent location
          • Merlion Park
          • Clarke Quay MRT Station is within 0.1 km