FRAME HOTEL
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8.9
Excellent
/10
(660 reviews)See what guests said
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8.7
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Penang New World Park90 m
  • Sentral Technology College Penang190 m
  • Penang Time Square300 m
  • The One Academy Penang310 m
  • Penang Plaza330 m
  • Australian Consulate General340 m
  • Manuel Ukulele340 m
  • St. Paul Anglican's Church370 m
  • Masjid Pakistan380 m
  • Equator Academy of Art380 m
  • Newly built in 2019
    Free Wi-Fi

    FRAME HOTEL

    2F, Lorong Selamat, Georgetown, Penang, Malaysia, 10400 - See map

    This property is in high demand!

    Booked 122 times | 7 travelers are looking at this property right now

    Exceptional reputation
    Recommended by 96% of guests
    Exceptional cleanliness
    9.3 rating for cleanliness
    Exceptional service
    9.1 rating for service
    Excellent facilities on premise
    8.2 facilities on premise
    • 740 meters to public transportation

    • Located in heart of Penang

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Cheaper than 95% of all properties in Penang in the last 24 hours

    Compared to 4,269 Penang properties at Agoda for various dates

    Property ranking|Compared to 4,269 Penang properties
    See all rankings
    Value for money score
    9.2/10
    Service score
    9.1/10
    Cleanliness score
    9.3/10
    Review score - United States
    9.3/10
    Better than
    99
    %
    of Penang properties
    Better than
    99
    %
    of Penang properties
    Better than
    99
    %
    of Penang properties
    Better than
    99
    %
    of Penang properties
    Value for money9.2
    Distance to city center1km
    Location rating8.7
    Nearest airportPenang International Airport (PEN)
    Distance to airport15.6 km

    Rooms available at FRAME HOTEL

    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds
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    Family Suite
    Family Suite
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 king beds
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    Deluxe King
    Deluxe King
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 1 king bed
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    Standard Twin
    Standard Twin
    ...
    • Room size: 25 m²/269 ft²
    • Street view
    • 2 single beds
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    Deluxe Triple
    Deluxe Triple
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 single bed and 1 king bed
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    Premium King
    Premium King
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 1 king bed
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    Standard King
    Standard King
    ...
    • Room size: 25 m²/269 ft²
    • Street view
    • 1 king bed
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    Standard Family
    Standard Family
    ...
    • Room size: 36 m²/388 ft²
    • Shower
    • 2 king beds
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    Superior Twin
    Superior Twin
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 2 single beds
    Enter dates to see prices
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    More about FRAME HOTEL

    More about FRAME HOTEL

    An overview

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    Most talked about facilities

    Breakfast
    48 mentions
    Housekeeping
    48 mentions
    Food & Dining
    8 mentions
    Car Park
    7 mentions

    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Most helpful reviews for FRAME HOTEL
    Couple
    Stayed 1 night in July 2019
    Deluxe King
    Exceptional9.6
    Very HappyThis is quite a new hotel and located adjacent to Tune Hotel. I had a happy and and comfortable stay at this hotel. The room is clean, spacious and has nice interior and design. The bathroom amneties are practicle and good . Neighbourhood is quiet but even so, rooms are fitted with soundproof glass so you can be assured of a peaceful sleep any time. I get the feeling hotel owner treats guest comfort as utmost priority. The staff are couteous and greeted me upon check in and check out with genuine smile. My e-mail request for early check-in are replied to promptly. Such acknowledgement makes us guest feel valued and welcome. . Breakfast has sufficient variety and tastes delicious. To top it all, the price is reasonable. What more could anyone ask for? I recommend staying at this hotel. You'll love it and it won't burnt a hole in your pocket
    Irwanfrom SingaporeReviewed July 24, 2019
    Couple
    Stayed 1 night in July 2019
    Deluxe King
    Exceptional9.6
    Is a jewel of its class.Room layout is sleek, stylish and very useful. Good sound proofing. Breakfast has good mix of everything, especially the Nasi Lemak with Penang version of sambal. Dining room is very cosy too. Parking is on the street. No parking in the property. Need to use parking coupon and the staff didn't offer the coupon voluntary at the beginning, that's why I rate 4 stars for staff.
    Hongfrom MalaysiaReviewed July 22, 2019
    Family with teens
    Stayed 4 nights in July 2019
    Family Suite
    Exceptional9.2
    Very Good New Hotel New Hotel in Penang and very clean, big beauty room. Location is good, near food n durian stall. I will back again n recommend to all my friend to frame hotel. Thank u Frame Hotel for 4 night stay, very satisfied.
    johnnyfrom IndonesiaReviewed July 22, 2019
    Couple
    Stayed 1 night in July 2019
    Deluxe King
    Exceptional9.2
    Clean and peaceful stayLocation wise is near to New Lane, good clean rooms without any cigarette smell. Toilets are clean and the bedsheets are clean.Towels are super white and clean.Breakfast was included and that is really value and bang for your bucks paid. The only downside is the water coming out from the shower which is very low pressure and the hot shower is not easy to control, and the hot water is used up quite fast which I am not sure is there a quota on the hot water used during shower? Parking at the hotel is easy due to ample car parks during the night but not during the day. I wish the hotel would have parking coupons stocked up in their hotel therefore guests can purchase them by the booklet or in loose form. I was instructed purchase the tickets from the closest 7-11 store which was a 3-5 minute walk away from the hotel located at Tunes Hotel at the next street. If find this a con for this hotel. If you are willing to pay parking and walk your way to get your parking tickets, then its for u.
    Janssenfrom MalaysiaReviewed July 24, 2019
    Family with teens
    Stayed 2 nights in July 2019
    Family Suite
    Exceptional9.6
    Fab stay! Very friendly staff. They go out of heir way to help you because they know u are away from home. Buildig is well thought out - plugs are international and have usb ports. Speckless toilets. Will definitely stay again!
    SIOWfrom SingaporeReviewed July 18, 2019

    Reviews of FRAME HOTEL from real guests

    Overall rating
    8.8
    Excellent
    From 671 reviews
    Provided by verified guests of
    Agoda Reviews (660)Booking.com Reviews (11)
    Rating via Agoda8.9
    /
    10
    Cleanliness9.3
    Facilities8.2
    Location8.7
    Service9.1
    Value for money9.2
    High score for Penang
    Rating
    9+ Exceptional (207)
    8-9 Excellent (54)
    7-8 Very Good (37)
    6-7 Good (15)
    <6 Below Expectation (15)
    Time of the year
    Mar - May (6)
    Jun - Aug (185)
    Sep - Nov (137)
    Dec - Feb (0)
    All guests (660)
    All room types
    All languages
    Showing 328 verified guest comments
    12345
    9.6
    Exceptional
    Irwan from Singapore
    Couple
    Deluxe King
    Stayed 1 night in July 2019

    Very Happy”

    This is quite a new hotel and located adjacent to Tune Hotel. I had a happy and and comfortable stay at this hotel. The room is clean, spacious and has nice interior and design. The bathroom amneties are practicle and good . Neighbourhood is quiet but even so, rooms are fitted with soundproof glass so you can be assured of a peaceful sleep any time. I get the feeling hotel owner treats guest comfort as utmost priority. The staff are couteous and greeted me upon check in and check out with genuine smile. My e-mail request for early check-in are replied to promptly. Such acknowledgement makes us guest feel valued and welcome. . Breakfast has sufficient variety and tastes delicious. To top it all, the price is reasonable. What more could anyone ask for? I recommend staying at this hotel. You'll love it and it won't burnt a hole in your pocket

    Reviewed July 24, 2019
    9.6
    Exceptional
    Hong from Malaysia
    Couple
    Deluxe King
    Stayed 1 night in July 2019

    Is a jewel of its class.”

    Room layout is sleek, stylish and very useful. Good sound proofing. Breakfast has good mix of everything, especially the Nasi Lemak with Penang version of sambal. Dining room is very cosy too. Parking is on the street. No parking in the property. Need to use parking coupon and the staff didn't offer the coupon voluntary at the beginning, that's why I rate 4 stars for staff.

    Reviewed July 22, 2019
    9.2
    Exceptional
    johnny from Indonesia
    Family with teens
    Family Suite
    Stayed 4 nights in July 2019

    Very Good New Hotel”

    New Hotel in Penang and very clean, big beauty room. Location is good, near food n durian stall. I will back again n recommend to all my friend to frame hotel. Thank u Frame Hotel for 4 night stay, very satisfied.

    Reviewed July 22, 2019
    9.2
    Exceptional
    Janssen from Malaysia
    Couple
    Deluxe King
    Stayed 1 night in July 2019

    Clean and peaceful stay”

    Location wise is near to New Lane, good clean rooms without any cigarette smell. Toilets are clean and the bedsheets are clean.Towels are super white and clean.Breakfast was included and that is really value and bang for your bucks paid. The only downside is the water coming out from the shower which is very low pressure and the hot shower is not easy to control, and the hot water is used up quite fast which I am not sure is there a quota on the hot water used during shower? Parking at the hotel is easy due to ample car parks during the night but not during the day. I wish the hotel would have parking coupons stocked up in their hotel therefore guests can purchase them by the booklet or in loose form. I was instructed purchase the tickets from the closest 7-11 store which was a 3-5 minute walk away from the hotel located at Tunes Hotel at the next street. If find this a con for this hotel. If you are willing to pay parking and walk your way to get your parking tickets, then its for u.

    Reviewed July 24, 2019
    9.6
    Exceptional
    SIOW from Singapore
    Family with teens
    Family Suite
    Stayed 2 nights in July 2019

    Fab stay! ”

    Very friendly staff. They go out of heir way to help you because they know u are away from home. Buildig is well thought out - plugs are international and have usb ports. Speckless toilets. Will definitely stay again!

    Reviewed July 18, 2019
    10.0
    Exceptional
    Cheang from Malaysia
    Couple
    Deluxe King
    Stayed 1 night in July 2019

    Fabulous hotel”

    Pros, beautiful hotel, clean and spacious room. Buffet breakfast very delicious too. Price is cheap too but get 4 star services. Cons, only 1 thing unsatisfied is the bed sheet. Quite rough and not smooth.

    Reviewed July 18, 2019
    9.6
    Exceptional
    Dedy from Indonesia
    Family with young children
    Stayed 1 night in July 2019

    Excellent new hotel”

    Pros : new, clean, room, location, staffs Cons : nothing If you need affordable hotel with excellent condition, so Frame hotel is the perfect choice. Don't expect facilities such as gym, pool for such this price, also don't expect variety of choices for breakfast. So, compare with the price you pay, you will get more than you spend. Definitely I will stay in this hotel again when I visit to Penang again.

    Reviewed July 16, 2019
    8.4
    Excellent
    Leah from Australia
    Group
    Family Suite
    Stayed 1 night in July 2019

    New Hotel in good location”

    Frame hotel was quite new, the staff were very friendly and happy to help in any way they could. Happy to hold our luggage as flight was later in the day, although they do have a later check out ability at a minimal cost. My only recommendation is they need to review their breakfast options as obviously targeted towards the Asian market , unless you just want toast.

    Reviewed July 15, 2019
    9.6
    Exceptional
    Boon from Singapore
    Solo traveler
    Deluxe King
    Stayed 2 nights in July 2019

    Recommend place to stay in Penang Island”

    Newly open hotel. Great room with breakfast. Location is good with my place to eat especially a famous penang hokkien mee around which is my favour. Staff is also very friendly and helpful. Good place to stay and will stay there if I go back to Penang.

    Reviewed July 14, 2019
    8.0
    Excellent
    Ang from Malaysia
    Business traveler
    Deluxe Triple
    Stayed 1 night in July 2019

    Nice location”

    Location is nice, ease access to others place in town. However, i feel can improve better. The soundproof system is poor, i can hear room beside 'BANG' their door, talking loud, moving chair. The breakfast is totally a mess, table didn't clean up, lack of choice, food is cold, the coffee is totally spoil our day.

    Reviewed July 22, 2019
    9.6
    Exceptional
    Catherine from Ireland
    Solo traveler
    Deluxe King
    Stayed 3 nights in July 2019

    Sleek modern hotel with great breakfast”

    Frame Hotel is newly refurbished and it shows: the decor is understated but upscale and comfortable, and the rooms are spacious and sleek, with all the amenities (air con, lovely hot shower with good water pressure, flatscreen TV) you could wish for. Even tea was provided in the rooms - a rarity in Malaysian hotels! Breakfast was lovely, with a range of noodles and rice, stir-fried veg, chicken, and rice porridge with all the trimmings alongside sausage, hash browns, eggs, and fresh fruit. (A bigger selection of drinks wouldn't hurt, though.) Staff were friendly and immensely helpful, recommending the best places to eat and explore. And while the location is a little outside of the historical centre of George Town, it makes an ideal base. Chinatown and Little India are only about a 15-minute walk away, and right near the hotel are a wide range of local hawker centres with authentic food and few tourists.

    Reviewed July 22, 2019
    10.0
    Exceptional
    Jennifer from Malaysia
    Couple
    Deluxe Twin
    Stayed 1 night in July 2019

    Excellent hotel, awesome service, staff were super kind and polite. generous management. ”

    Great manager. Breakfast was fair. great quality control of room cleanliness. Location is perfect. I can only say it's the best hotel I have ever stayed in Penang. Maintain the good standard Mr Ng...you are doing a great job! Thank you for your awesome service. 👍👍👍👍👍

    Reviewed July 10, 2019
    9.6
    Exceptional
    JAE from Australia
    Couple
    Deluxe King
    Stayed 4 nights in July 2019

    Brand new & tidy hotel”

    We were very impressed to see how much one of the staffs tried to help us out when I complained about smoke smell coming from the next room. The guy who was at the front was very friendly and kind. All ladies working there smiled at the clients all the time. We will be back to this hotel again!

    Reviewed July 09, 2019
    8.8
    Excellent
    Lee from Malaysia
    Business traveler
    Deluxe King
    Stayed 3 nights in July 2019

    Nice hotel nice staff”

    Everything is good, but somehow there is some improvement needed. 1st, soundproof problem. Kind of noisy when me and my colleague(stay in different floor) facing same problem which we can hear the sound of closing the door and talking along corridor very clear. A bit annoying when we really tired and need to get good rest. 2nd, breakfast. not to say very bad but need improvement. 3rd, no private parking is a problem when you wanna take a rest in hotel during late noon and can't find parking lot.

    Reviewed July 08, 2019
    10.0
    Exceptional
    Evelina from Indonesia
    Group
    Family Suite
    Stayed 1 night in July 2019

    Must on the bucketlist when in Penang”

    We were stay in Family Suite, room was clean & big, comfortable bed, good breakfast, very helpfull staff. Actually we want t stay 3nights here, but all the room full booked for the next day, but my husband really like to stay here, so we back again on the 3rd day in Penang. Definitely will back here again if we go to Penang.

    Reviewed July 08, 2019
    9.2
    Exceptional
    SIR from Malaysia
    Couple
    Deluxe Twin
    Stayed 1 night in July 2019

    EXCELLENT STAFF...”

    Firstly, the staff and front desk make you feel very welcome. The room was spotlessly clean and generous in size, as was the bathroom and I appreciated the rain shower. The breakfast was adiquate but would have preferred milk rather than powdered milk in my coffee - but that was a small matter., Location was great and was able to walk to shops, cafes and some of the wall painted sights that Penang is famous for. Parking is limited but was shown alternative location. The staff were really attentive which is a rarity in this day and age. Frame is truly a hidden gem and long may it continue...

    Reviewed July 08, 2019
    9.6
    Exceptional
    IRNIRATNA from Malaysia
    Family with young children
    Deluxe King
    Stayed 1 night in June 2019

    A very nice hotel with reasonable price and superb amenities. ”

    Superb amenities like safe box, mini fridge, iron and board, hair dryer, toothbrush, room slippers, many usb port hubs are in the room which is so convenient. The family room is spacious. They also provided decent buffet breakfast. The only downside is this hotel don't have their own car park where you need to display parking coupon to avoid from being summoned by the parking enforcement officer.

    Reviewed July 06, 2019
    8.8
    Excellent
    Leong from Malaysia
    Business traveler
    Standard Twin
    Stayed 1 night in June 2019

    Value for money”

    It's a new *** hotel located at lorong selamat. Nearby a lot of local Penang food stores at night just by 5 minutes walking distance. You will never regret to stay on this new hotel. Morning breakfast not bad, can be improve further for more variety foods.

    Reviewed July 03, 2019
    9.2
    Exceptional
    Thanh from Singapore
    Group
    Deluxe Twin
    Stayed 2 nights in June 2019

    Good location, new, clean, spacious room”

    The location is perfect as it’s near to everywhere. Bathroom is clean and breakfast menu changes every day. The only issue is one of the usb socket in the room had unstable voltage, and need to be fixed asap . Great customer service!

    Reviewed July 02, 2019
    8.8
    Excellent
    Syea from Malaysia
    Couple
    Deluxe King
    Stayed 1 night in June 2019

    Good”

    Everything was good, clean and tidy. Everything provided: hair dryer etc. Suggest: it will be good if bathrobes provided. Breakfast can be improved, not so much of food selection . Overall good for me, will come again.

    Reviewed June 30, 2019
    12345
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