Excellent 8.5
Based on 3721 reviews

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Excellent



based on 3721 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 9.0
  • Room comfort and quality 8.9
  • Service 8.6
  • Value for money 8.5
  • Food and dining 7.2
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Gabriel from United States
Couple
Studio Deluxe Room
Stayed 2 nights in June 2014
Could have been nice but for unfriendly staff
Nice kitchen, room pizza delivery and easy parking
A well-equipped kitchen and entertainment system were among the few good features of Fraser's Place but all in all the reviews fooled us. We pulled into the hotel front driveway so one of us stayed at the wheel and the other had to lug the suitcases up the steps and through the lobby doors with no help in sight. Then, crossing to another building to reach the check-in desk only to discover we did not get the room type we had requested (and paid for well in advance) because we made the unforgivable mistake of arriving in the early evening. Be prepared for a frowning and unaccommodating reception staff, more schoolmarmy than five-star hotel; ours also spoke poor English to complete the feeling of being fleeced and stranded. Elevators in the old wing take forever so if you book, try to get a room in the new wing and make sure you arrive early as well as check by phone so as to get your preferred room type since their supposed upgrade doesn't make up for it. In case you need wi-fi, find another way as it hangs after a few minutes. The crying child and parents in the room next door kept us awake both nights of our weekend so make sure you get a completely detached room. Buffet breakfast is slightly above average and there is a cappuccino machine.
Reviewed June 24, 2014

NING from Malaysia
Couple
Studio Deluxe Room
Stayed 1 night in May 2014
Big room value with money
Big room, good location, great staff
When we arrived the hotel room, the toilet is leaking, so the staff immedietly upgrade us to a bigger room. Its is apartment hotel with full equip of kitchen tools. Nice bed room and living room with large toilet. The only complain is the reception staff not really friendly, but at least she help us with our room changing.
Reviewed June 24, 2014

Kartina from Singapore
Family with young children
1 Bedroom Deluxe
Stayed 2 nights in June 2014
Great hotel with great facilities! LOVE IT!
Friendly and helpful Staf
Reviewed June 23, 2014

ANBUALAGAN from Singapore
Family with young children
1 Bedroom Deluxe
Stayed 2 nights in June 2014
Good holiday
Cleanliness ,good kitchen, good wifi
Good , nice holiday . Conveniently located and easily accessible to food outlets
Reviewed June 23, 2014

Vorapoj from Thailand
Business traveler
1 Bedroom Deluxe
Stayed 3 nights in June 2014
very good
Pool, Fitness, Bed room
Reviewed June 23, 2014

Desmond from Singapore
Family with young children
Studio Deluxe Room
Stayed 1 night in June 2014
relaxing and pleasant.
comfortable and big room at reasonable price.
Great. My kids love it. We will be back.
Reviewed June 22, 2014

Rizalina from Philippines
Couple
Studio Deluxe Room
Stayed 1 night in June 2014
I am soo happy I will be back for sure!
Accomodation, location and can I stress it again.. My room, I looved my studio type room!
It was the best and i promise to visit again soon!
Reviewed June 22, 2014

CHEN from Taiwan
Business traveler
Studio Deluxe Room
Stayed 2 nights in April 2014
nice hotel
clean, friendly, comfortable
comfortable
Reviewed June 21, 2014

William from United States
Business traveler
1 Bedroom Deluxe
Stayed 2 nights in June 2014
Centrally located clean hotel
Location, facilities, cleanliness
Good, all as expected.
Reviewed June 21, 2014

KAREN from Philippines
Family with young children
1 Bedroom Deluxe
Stayed 1 night in June 2014
pleasant
centrally located, great staff, big room
suggestion: bathroom floor gets wet after shower because door opens out. please rethink.
Reviewed June 21, 2014


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